Xtra Airways Reviews | Opinions of Xtra Airways shared by travelers



Xtra Airways

Xtra Airways logo
IATA code:XP
ICAO code:CXP
Overall Satisfaction:
2.5 out of 5
37.1% of people who wrote a review recommend flying with Xtra Airways.
40% of people who wrote a review think Xtra Airways offers a good value for money.
51.4% of people who wrote a review think Xtra Airways offers a very poor customer service.
Classes of service
Economy
80%
Business
11.4%
First
8.6%
Customer Service
Excellent
34.3%
Good
2.9%
Satisfactory
5.7%
Poor
5.7%
Very Poor
51.4%
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How is Xtra Airways ranked...?
#1
78.6 total score
15 reviews
80% Recommended
87% Value for Money
3.9/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
78.6 total score
15 reviews
80% Recommended
87% Value for Money
3.9/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Xtra Airways Reviews

"Trip to Cuba "

Review

I had a wonderful experience flying xtra airways on my trip to Cuba. The gate attendant in Miami was very organized and got us boarded onto the plane very quickly. Our flight crew was very professional and welcoming on each leg of the flight. We also had no delays or any issues with our baggage. Overall I was impressed with the service I received and will look into using this airline again in the future.

Trip to Cuba  - Xtra Airways review (1)
Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Family vacation"

Review

We booked XTRA Airways for a charter to Alabama for a weekend. We were greeted with a welcoming smile by the flight crew. The plane was clean, comfortable, and chilly, which was perfect since most planes are usually warm inside. The flight was quick and smooth. Very professional airline, I would recommend them to anyone. Thanks XTRA!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Quick trip to Roswell"

Review

I had the pleasure of taking my first trip on XTRA to Roswell, NM. The plane was clean, comfortable, and chilled. The crew members were great and very personable. The flight itself was uneventful, smooth ride the whole way. I slept most of the time, which I normally can never sleep on planes! Definitely would recommend this airline if someone is looking for a quick and easy trip.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
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"Surprise charter"

Review

Excellent crew and cabin service, would absolutely recommend for charters and/or family trips. Flight crew was very accommodating and the flights were quick and enjoyable. Thanks XTRA!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
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"Family trip to Havana"

Review

I flew XTRA Airways roundtrip for a week-long vacation to Havana with my family. The plane was beautiful and clean on the inside and out. I was greeted with a welcoming smile from every flight crew member aboard. It was a great start to the vacation. The flight was smooth and on-time, but we had some delays exiting the airplane at the airport in Havana due to lack of airport crew members on the ground. The flight back to Miami was the same: professional and pleasant crew, smooth and safe flight, and all-around enjoyable. I would absolutely recommend this airline to anyone as the people who man it and the service provided is impeccable! Patience is key, not every poor experience that occurs has to do with the airline itself. Thanks for a great trip!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:First Class
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"Excellence under pressure! "

Review

My family and I flew XTRA Airways on one of the last flights out of South Florida before hurricane Irma. Everyone from operations to the flight crew exhibited grace under pressure. There was a larger than usual amount of young children and babies on the flight and the crew made the kids laugh and feel like it was a big adventure. A smooth landing at Love Field in Dallas was met with applause from passengers for the crew. Special thanks to XTRA employee Andrea for being one bada*** lady and carrying all those larger than her car seats for parents.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Awesome service! "

Review

Although I was dreading the long flight from Miami to Amsterdam, I felt very comfortable in the plane. The service was amazing and the flight attendants had such a great personality, even for such a long flight. Everyone was really personable and made the long flight enjoyable. The food was excellent, much better than what I was expecting. I had the chicken with mashed potatoes and it was honestly some of the moistest chicken I've had and it had great flavor.

Would highly recommend Xtra to all!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Passenger"

Review

We flew Xtra Airways on a charter flight from Miami to Amsterdam. Although it was a long flight, the airplane was clean and the flight attendants were a lot of fun. You can tell that these employees really love their airline and that made our experience fantastic!

We did not expect the food served to be anything special, however to our surprise it was some of the best airline food we have ever tasted.

Xtra is lucky to have such caring employees. I have read a number of their passenger reviews, and you can see that most of the negative reviews are as a result of delays. I guess it is easy for an aggravated passenger to vent on this website but no one really takes the time to say anything nice.

You guys are doing a good job. I will definitely fly Xtra again!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Vacationer"

Review

I flew on XTRA Airways to Punta Cana with Apple Vacations. Although there were some minor delays due to gates and baggage loading, the stewardesses were very friendly and accommodating to our needs.

My family and I felt welcomed by their staff. The plane was nice and the ride uneventful.

This is a very good value airline. I would highly recommend them to others.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Traveled from coast to coast - worst airlines - unreliable"

Review

I would not recommend this airlines, flew to Atlantic City New Jersey this past weekend from North Carolina, suppose to leave FAYETTEVILLE, NORTH CAROLINA at 2:30PM, arrived at the airport 2 hrs. early as you are suppose to for a departure time of 2:30PM, for a short trip to Wilmington NC ( a 15 min flight), we left Fayetteville at 6:30 PM arrived in Wilmington NC at 7:00 pm, left Wilmington at a 11:00 PM after a 4 hr. delay, so what was suppose to be a 2hr light was over 12 hours.
Now for the great excuses, Delay of 3 hrs because the plane was delayed due to weather in Miami Florida, we checked radar and no storms were in that area, then they told us they had plane trouble and had to get another plane leaving Miami, we the plane finally got there the crew was very tired and mad because they were suppose to have been off but they were told they were going to North Carolna . the flight crew had been up for over 16 hrs and were tired, and were not told the destination of us going to Wilmington then to Atlantic City. the delay at Wilmington was very long and told us another plane was in the air and would be there in 30 mins. well to find out the plane was sitting on the tarmak and had not left Atlantic City,. Again the flight crew that came did not appear to know our destination or anything about the flight. we were deceived and lied too, the entire trip.there were 156 people all going to Atlantic City and we all agree we will never fly this airline again. sorry for such a long review, but it was a very LONG and Discouraging trip. NEVER AGAIN.....

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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