Xtra Airways Reviews | Opinions of Xtra Airways shared by travelers



Xtra Airways

Xtra Airways logo
IATA code:XP
ICAO code:CXP
Overall Satisfaction:
1.6 out of 5
15.4% of people who wrote a review recommend flying with Xtra Airways.
19.2% of people who wrote a review think Xtra Airways offers a good value for money.
69.2% of people who wrote a review think Xtra Airways offers a very poor customer service.
Classes of service
Economy
88.5%
Business
11.5%
First
0%
Customer Service
Excellent
11.5%
Good
3.8%
Satisfactory
7.7%
Poor
7.7%
Very Poor
69.2%
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How is Xtra Airways ranked...?
#1
78.6 total score
15 reviews
80% Recommended
87% Value for Money
3.9/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#7
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#8
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#9
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#10
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#11
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#12
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#13
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#16
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#19
35.2 total score
12 reviews
25% Recommended
33% Value for Money
2.1/5 Customer Service
#20
27.9 total score
26 reviews
15% Recommended
19% Value for Money
1.8/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
78.6 total score
15 reviews
80% Recommended
87% Value for Money
3.9/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#10
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#11
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#12
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#13
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#14
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#15
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#16
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#17
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#18
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#21
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#22
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#25
35.2 total score
12 reviews
25% Recommended
33% Value for Money
2.1/5 Customer Service
#26
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#27
27.9 total score
26 reviews
15% Recommended
19% Value for Money
1.8/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Xtra Airways Reviews

"Traveled from coast to coast - worst airlines - unreliable"

Review

I would not recommend this airlines, flew to Atlantic City New Jersey this past weekend from North Carolina, suppose to leave FAYETTEVILLE, NORTH CAROLINA at 2:30PM, arrived at the airport 2 hrs. early as you are suppose to for a departure time of 2:30PM, for a short trip to Wilmington NC ( a 15 min flight), we left Fayetteville at 6:30 PM arrived in Wilmington NC at 7:00 pm, left Wilmington at a 11:00 PM after a 4 hr. delay, so what was suppose to be a 2hr light was over 12 hours.
Now for the great excuses, Delay of 3 hrs because the plane was delayed due to weather in Miami Florida, we checked radar and no storms were in that area, then they told us they had plane trouble and had to get another plane leaving Miami, we the plane finally got there the crew was very tired and mad because they were suppose to have been off but they were told they were going to North Carolna . the flight crew had been up for over 16 hrs and were tired, and were not told the destination of us going to Wilmington then to Atlantic City. the delay at Wilmington was very long and told us another plane was in the air and would be there in 30 mins. well to find out the plane was sitting on the tarmak and had not left Atlantic City,. Again the flight crew that came did not appear to know our destination or anything about the flight. we were deceived and lied too, the entire trip.there were 156 people all going to Atlantic City and we all agree we will never fly this airline again. sorry for such a long review, but it was a very LONG and Discouraging trip. NEVER AGAIN.....

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Delay Delay Delay!!!"

Review

We were on a 4 day Junket from Sanford Fl to Atlantic City NJ (2hour 10 min flight)
to leave at 11:20am. Night before recieved delay notice flight delayed to 1:40pm. We are to arrive 2 hours early and live about 1 1/2 hours away. Arrive at airport around 11am to find delayed again till 4:22, and delay after delay. We finally boarded the plane at 6:05pm. only to sit on plane for another 40 min for paper work?? 1 day gone With delay the first time should have arrived at 4pm. we arrived at8:59. Worst trip ever. Crew was nice but no reason why. We were told several stories. When contacting my host, they were not informed of any delays except the first one. Had a good Thursday and Friday but had to be back to airport on Saturday afternoon and it was the same thing again. We were to leave at 5:40pm. Had to take shuttle to airport at 3:30. Host was on bus and stated Aircraft was on time and no DELAYS!!! By the time we arrived at airport (about 15-20 min) plane was delayed till 6:05 and it just got worse from there. No reason as to why till we cornered ticket counter person who said plane did not leave Canada until 4:50 and it was at least a 2 1/2 hour flight. The airport in Atlanntic City is closed at 6:45. We were give a $15. food voucher at 6:50 and the grab and go in the airport stayed open till we used it. We (2 of us) got 2 sandwiches and 3 drinks and it was $31.19. Not the airlines fault, just saying. We finally got on the plane around 7:40 arrivinig back to Sanford at 10:00pm. Airlines was horrible and can not be on time. Attendents at airport said this happens all the time. They are never on time and never have crew till last minute. This was not a free junket, Could have spent same money for regular flight and been comped the rooms. First and last time with this airlines.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"One of our best flights!"

Review

My husband and I have never before written an airline review, and are doing so because we were quite hesitant to book this flight considering some of the negative reviews that were posted. We flew Perks Plus, seated at the front of the plane.

Our flight from O'Hare to Liberia on June 17th was one of the best we have ever taken. We have flown at least 3 times a year for the past 20 years.

Our flight left fairly close to its scheduled departure. Tiesha and Reena, our outbound crew attendants, were extremely pleasant, attentive and helpful. They offered us drinks several times, passed out pretzels, and even gave us earbuds so we could listen to the movies (fairly recent releases). They were by far two of the finest airline attendants we have ever encountered.

Our return flight, although a little late in departing, ran as smoothly as the outbound flight. Our crew attendants were pleasant enough, but did not show the enthusiasm for dealing with passengers that Tiesha and Reena did on our way down. Great job! ..thanks to you our 5 1/2 hour flight to Costa Rica felt like half the time. Great way to start a vacation

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"KUDOS TO THE ENTIRE STAFF ON FLIGHTS 230/231!!!"

Review

We flew from St. Louis to Puerto Vallarta May 30-June 6, 2016. Both trips were great. The 737 was newer and in great shape. Our seats were comfortable, but did not tilt back.

A special thanks to Sophia, one of the crew! She was extremely helpful and entertaining!

Appreciate the direct flight from St. Louis to Puerto Vallarta. Wish they did the direct flight all year long and more times than once a week.

Again, thanks to the entire staff, but especially Sophia for her great customer service!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"horrible horrible airline"

Review

The flights were by far the worst part of our trip! We arrived at BWI at 4am as they said to get there 3 hours early (our flight was supposed to leave at 7)... It was the ONLY flight that morning for international travel, so there should've been no problems, HA! after waiting almost an hour past the scheduled departure time, the plane shows up and they have to stock the food/snacks. We finally leave 2 hours AFTER our scheduled time. We spend a wonderful week in Punta Cana then head to the airport (again 3 hours early b/c that's when the shuttle takes you) and there we sit an wait. This time, for about an hour and 45 minutes in an airport with NO AC. They finally put us on a bus (again, no AC) and make us sit there for about 20 minutes, drive us over to the plane and the crew is not allowing us to board. We're standing outside of the plane (watching the guys throw our luggage around) for about 15-20 minutes and they finally let us board. No, sorry for the delay, nothing. They offer 1 complimentary alcohol beverage, sweet a luke warm beer!! I asked if they had a snack box and was very rudely told no. I ordered a coffee that took 20 minutes for her to bring and she forgot the cream and sugar.... yeah she never came back with it. We finally land at BWI and a passenger fell ill on the plane. Instead of getting her off the plane or having her stay seated and allowing everyone else to get off, we all had to sit and wait on the plane for about 30 minutes. What should've taken 3 hours and 45 minutes, turned into a 10 hour day in an airport and plane.... Horrible horrible service.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"lies and more lies"

Review

flew 3 11 16 thanks to xtra will not use apple vacations again

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Awful Airline !!!! "

Review

We were lied to from beginning to end. We were on the same flight as the reviewer wrote before me. Chicago to Liberia, Costa Rica. Everything he said is true. It was the worst experience of flying in all my years of traveling. To sum it up Lies, delays more lies and more delays. Paid for a 5 hour direct flight that turned into a refueling in Houston and 9 hours stuck in an airplane. We were seated at the tail end and served only once with a drink and had to pay $7 for a small snack box. Departure was not much better. Very disappointed with Apple Vacations!!!!!! Do your homework before hiring a charter that ruins your customers vacations! We lost 2 days because of your lack of customer care and professionalism. Not sure if I would trust Apple again to book another trip!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Liars and rude, useless cabin crew"

Review

We flew From Chicago to Liberia, Costa Rica on Friday March 11th. We were suppose to depart at 6:00 am At 11:00 pm the night before we got a call from Xtra stating our flight was moved to an 8:00 am departure. Well at this time it was a little late to change our plans as we had a car reserved to pick us up at 3:00 am the morning of departure.

So we end up at the airport now 2 hours earlier, check in only to be told our ADVERTISED,DIRECT, NON-STOP...again NON-STOP flight was indeed going to have to stop in Houston for fuel! ARE YOU KIDDING ME! The line we were given was they didn't anticipate the extra weight so we couldn't take all the fuel for a non-stop. Seriously, you expect me to believe this?? This is not your first trip Xtra!( I also found out that the trip down from ORD to LIR on 03.18.16 ALSO had to stop for fuel.

I think A call to the FAA is in order. If they cant get the weight/balance and fuel right, somebody is totally incompetent and deserves to lose a job.....or ground the airline and revoke their 121 Certificate.

We landed in Houston and went to a place reserved for private aircraft and fueled there. We were not allowed off the airplane. So 1.5 hours later we were on our way again.

The weather prior to Houston was terrible. Turbulence was so bad we had to stay in our seats. Food service but no beverage service to wash it down. But even when it was okay we were told to sit down and stay out of the aisle. I don't know about you but if I have to go to the bathroom...all bets are off. And MANY people had to use the bathrooms...The 2 WORST flight attendants in history !! There was a third older flight attendant but never really saw her. The two younger ones were aweful. I've been on flights when the beverage cart couldn't go out they at least hand walked water to everyone.

So after all that our 11:10a arrival turned into a 4:45p arrival.

To add insult to injury on the day we left, March 18th, our original flight to depart LIR at 11:10a turned into a 12:45 departure which turned into an actual departure of 2:30 . With absolutely no explanation or reason given.

Like I said, I see a letter to the FAA and OIG in Xtra Airways future

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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