WOW Air Reviews | Opinions of WOW Air shared by travelers



WOW Air

WOW Air logo
IATA code:X9
ICAO code:
Overall Satisfaction:
1.9 out of 5
22.9% of people who wrote a review recommend flying with WOW Air.
40% of people who wrote a review think WOW Air offers a good value for money.
60% of people who wrote a review think WOW Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
8.6%
Good
8.6%
Satisfactory
2.9%
Poor
20%
Very Poor
60%
Spread the word...
Plan a trip
Popular Destinations
How is WOW Air ranked...?
#1
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#2
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

WOW Air Reviews

"Customer service is rubbish"

Review

Booked extra leg room in row 1 - it is non existent as now fitted with bulkhead.
Worse than normal seating and paid £60 for the priveledge.
Sent many emails to them but no acknowledgement at all, their
Customer service is pants.
Flight otherwise was just ok, wished I had gone easy jet from Luton now!
Will do next time for sure

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your WOW Air review
Advertisement

"WOW! Great flight, great airline"

Review

WOW! We originally booked with Icelandic Express, they were bought up by WOW just before we were due to fly. We had no problems keeping the flight and were simply transferred across to a WOW flight with a slightly different time. We had no idea what to expect and knew nothing of the airline. With a name like 'WOW' I was afraid they would be rather poor and gimicky. However, I could not have been more wrong. The plane was new and spacious, we had lots of leg room and the seats were very comfy. The airline staff were professional and although the hostess outfits were a bit zany they gave a good service. The inflight magazine gave us lots of information on the company and I really liked the ethos of the owner and ceo. We would definitely fly with WOW if we go back to Iceland, and we wish they would fly to different destinations from the UK as they gave a better service than Easy Jet with much improved leg room and a reserved seat. It was also really nice to be on a plane where everyone gets the same space and service (ie - no first class or business class) where they get the best food and leg room.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your WOW Air review

"Perfectly Fine"

Review

Read some reviews prior to booking my flight, which all in all were quite poor. However, I decided to give them a chance and I'm quite pleased I did. Plane was on time and the service as good and efficient as expected from any other low-cost airline.
You obviously don't get a personal TV screen as when flying with Iceland Air. But the prices in combination with direct routes to some destinations (e.g. Reykjavik-Berlin), makes up for that kind of thing.
I will be looking into travelling with them again in the near future.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your WOW Air review

"A vibrant, new, comfortable airline, a truly pleasant flight."

Review

Both flights were on time from the somewhat inconvenient Stansted. Aircraft were spotless and seats had superb legroom, and were very comfortable, a world away from the likes of Ryanair and EasyJet. Cabin crew spoke English well and were very friendly. Service was great, cabin crew gave out blankets on flight out, and drinks and snacks were relatively inexpensive. Check in very slow at Stansted and Keflavik. No entertainment onboard for the three hour flight apart from a tremendous airline magazine. Airline is vibrant and young, adding some comedy to the safety briefing and headrests. A great experience, would definitely fly again for the OK price, much cheaper than Icelandair.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your WOW Air review

"Do not fly with wowair if you care where / when you fly"

Review

Booked this flight six months in advance. Received an email six weeks before I was due to fly informing me that my flight had been cancelled. I was welcome to book on another flight. Unfortunately, the choice I was given was to (i) fly to the UK two days earlier than I had planned and to a different airport or (ii) to the same airport 5 days after originally planned. Of course, I had already made detailed plans for my holiday and therefore neither of these options were of any use.
I have conmtacted the company for a refund but am still waiting for a response 8 days later. Completely unnacceptable and unreliable. Flights with wowair are only marginally cheaper than other better airlines - do not take the risk

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your WOW Air review