WOW Air Reviews | Opinions of WOW Air shared by travelers



WOW Air

WOW Air logo
IATA code:X9
ICAO code:
Overall Satisfaction:
1.9 out of 5
22.2% of people who wrote a review recommend flying with WOW Air.
38.9% of people who wrote a review think WOW Air offers a good value for money.
61.1% of people who wrote a review think WOW Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
8.3%
Good
8.3%
Satisfactory
2.8%
Poor
19.4%
Very Poor
61.1%
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How is WOW Air ranked...?
#1
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#2
34.5 total score
36 reviews
22% Recommended
39% Value for Money
1.8/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
44.5 total score
34 reviews
41% Recommended
53% Value for Money
2.1/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#16
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#20
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#23
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#24
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#25
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#26
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#27
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#28
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#29
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#32
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#33
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#34
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#35
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#36
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#37
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#38
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#39
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
27.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
#41
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#42
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#43
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#44
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#45
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#46
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#49
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#50
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#52
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#53
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#54
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#68
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#69
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#70
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#71
34.5 total score
36 reviews
22% Recommended
39% Value for Money
1.8/5 Customer Service
#72
29.8 total score
11 reviews
18% Recommended
27% Value for Money
1.6/5 Customer Service
#73
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#74
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#75
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#76
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#77
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#78
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#79
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

WOW Air Reviews

"Forget about hand luggage. New lowest."

Review

Having flown before with them I remember a very funny explanation of the security rules and I was confident about flying with them. But...

WOW! That was a surprise! I am a very cautious person when it comes to booking and buying airline tickets. That's the reason why I avoid certain companies that play smart with the customer, because I won't take a company seriously if I am not taken seriously.

So I get to the check-in counter and there and only there I am informed that the maximum weight allowed in cabin is 8kg. Not even 10kg, but 8. That information was very well kept away from me, not in the booking process, not in the booking confirmation (I flew today with EaseJet and they show clearly the weight and size limits for the cabin luggage). So, suddenly, I have to pay for my 15kg hand luggage (international standards, by the way).

I wasn't even able to fill a complaint form at the desk or anywhere in the airport. I feel disappointed, cheated. I didn't know WOW were a RyanAir style wannabes (at least with RyanAir you know what to expect), but from now on I'll let anyone know how trustworthy WOW Air was with me.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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Mon, 02/18/2013 02:57 PM
5 years ago

So be aware of the lowestest weight limits in this company, which are the lowest among the low. Next time I'll carry a comb with me and pray for it to be alright.

Fri, 06/19/2015 12:24 PM
3 years ago

Behold, the hand luggage limit now is 5 kg. 5 kg. If you are taking a laptop forget about anything else.

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"Customer service is rubbish"

Review

Booked extra leg room in row 1 - it is non existent as now fitted with bulkhead.
Worse than normal seating and paid £60 for the priveledge.
Sent many emails to them but no acknowledgement at all, their
Customer service is pants.
Flight otherwise was just ok, wished I had gone easy jet from Luton now!
Will do next time for sure

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"WOW! Great flight, great airline"

Review

WOW! We originally booked with Icelandic Express, they were bought up by WOW just before we were due to fly. We had no problems keeping the flight and were simply transferred across to a WOW flight with a slightly different time. We had no idea what to expect and knew nothing of the airline. With a name like 'WOW' I was afraid they would be rather poor and gimicky. However, I could not have been more wrong. The plane was new and spacious, we had lots of leg room and the seats were very comfy. The airline staff were professional and although the hostess outfits were a bit zany they gave a good service. The inflight magazine gave us lots of information on the company and I really liked the ethos of the owner and ceo. We would definitely fly with WOW if we go back to Iceland, and we wish they would fly to different destinations from the UK as they gave a better service than Easy Jet with much improved leg room and a reserved seat. It was also really nice to be on a plane where everyone gets the same space and service (ie - no first class or business class) where they get the best food and leg room.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Perfectly Fine"

Review

Read some reviews prior to booking my flight, which all in all were quite poor. However, I decided to give them a chance and I'm quite pleased I did. Plane was on time and the service as good and efficient as expected from any other low-cost airline.
You obviously don't get a personal TV screen as when flying with Iceland Air. But the prices in combination with direct routes to some destinations (e.g. Reykjavik-Berlin), makes up for that kind of thing.
I will be looking into travelling with them again in the near future.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"A vibrant, new, comfortable airline, a truly pleasant flight."

Review

Both flights were on time from the somewhat inconvenient Stansted. Aircraft were spotless and seats had superb legroom, and were very comfortable, a world away from the likes of Ryanair and EasyJet. Cabin crew spoke English well and were very friendly. Service was great, cabin crew gave out blankets on flight out, and drinks and snacks were relatively inexpensive. Check in very slow at Stansted and Keflavik. No entertainment onboard for the three hour flight apart from a tremendous airline magazine. Airline is vibrant and young, adding some comedy to the safety briefing and headrests. A great experience, would definitely fly again for the OK price, much cheaper than Icelandair.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Do not fly with wowair if you care where / when you fly"

Review

Booked this flight six months in advance. Received an email six weeks before I was due to fly informing me that my flight had been cancelled. I was welcome to book on another flight. Unfortunately, the choice I was given was to (i) fly to the UK two days earlier than I had planned and to a different airport or (ii) to the same airport 5 days after originally planned. Of course, I had already made detailed plans for my holiday and therefore neither of these options were of any use.
I have conmtacted the company for a refund but am still waiting for a response 8 days later. Completely unnacceptable and unreliable. Flights with wowair are only marginally cheaper than other better airlines - do not take the risk

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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