WOW Air Reviews | Opinions of WOW Air shared by travelers



WOW Air

WOW Air logo
IATA code:X9
ICAO code:
Overall Satisfaction:
1.9 out of 5
22.9% of people who wrote a review recommend flying with WOW Air.
40% of people who wrote a review think WOW Air offers a good value for money.
60% of people who wrote a review think WOW Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
8.6%
Good
8.6%
Satisfactory
2.9%
Poor
20%
Very Poor
60%
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How is WOW Air ranked...?
#1
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#2
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

WOW Air Reviews

"Not a forgiving airline READ ALL POLICIES, TERMS & CONDITIONS** "

Review

Warning... Just my and about 9 of my family members experience. I was booked on wow to go to Paris for my 40th birthday celebration. We choose wow because of the cheap rates.... Didn’t read that every purchase was a la carte. We were emailed between each purchase to buy more services, we purchased our seats *cheapest ones were 6 dollars many of those seats do not recline) we were sent another email to purchase ahead of time luggage fare which would almost double if we purchased at the airline, sent another email and advised us that we would need to pay for food on the flight (what??? Food is not included in the ticket on an international flight??) Among other things. This is not how the story ends. The Paris attacks happened two days before our scheduled flights to Paris. In lieu of this we asked for good faith refunds as we did from every company we pre purchased services for from trains, to hotels, to Moulin rouge, etc... All gave refunds except wow, who advised me that they could give only airport taxes refund (please note there is no way to identify exactly how much the airport taxes are from all taxes paid) additionally our pre booked luggage fares paid were not refunded and the flight was definitely not refunded. After several attempts to refund the taxes someone from the airlines emailed me back asking to reread my cc number so that they could perform a refund for partial taxes... Listen folks...between paying a la carte for just about everything...my advice would be to book an airline that will allow for full refund in case of emergencies, has 24-hour customer service and is willing to understand unforeseen circumstances...PS the partial airport tax refund still has not hit my bank. So even if you book....and you ask for any refund...expect a long delay for refunds. Very disappointed...however if you read all you need to read on wow's site prior to booking, you can make an informed decision. I caution you...please read before booking.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"satisfied customer"

Review

After almost being scared away from WOW due to some of the online reviews, we were surprised not to have a late or delayed flight. Everything went smoothly,and airport and cabin crews were great. Knowing ahead of time that we needed to limit luggage weight and bring water, lunch and reading materials with us, there were no disappointments. We would definitely fly WOW again and recommend it. Just wish there were another US departure airport in the Southeast to avoid the drive to Baltimore/Washington!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Communication poor; Check-in poor; Flight attendants good."

Review

The check-in lady did not return my papers that I handed her, which included my flight schedule etc. I didn't realize she didn't return them to me until I was on the plane. Upon arrival at my destination, I asked for a re-print of my papers but was dismissed, "You can check in on the day you return" and she was of no further help.

The flight attendants were friendly and helpful.

The e-mails I get from WOW airlines are garbled, mostly a long string of "<><><><><><><><><><><><>" with no text. I called and told them, but they don't fix it. So I have no idea they are trying to tell me in their e-mails.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Not ready for prime time"

Review

I chose my dates of departure and return because of the prices on that day and then was charged some other random higher amount. No explanation has been given despite emails over 2 weeks back and forth. They charge you what they want.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"A true nightmare"

Review

A true nightmare. Check in july 24 at 8pm. F light delayed to 3:45 am for technical reasons. No wow representative anywhere. At 1:30 we had to take a taxi to an hotel 30km away. Nobody told us that the flight was scheduled for next morning at 11: just discovered by chance on a written poster (someone should tel wow that email has been invented a feb years ago)
Back to the airport (40€ taxi). Total chaos there; the flight was never announced on the displays. We got the boarding pass but the date was yesterday's... So great difficukties at security. Eventually arrived to the gate: changed at least 6 times with no human around.
At 1130 we got on board. Good news? No... We are still here at 12:30 with an inside temperature of 40 degrees. Not sure if and when we will go. Again with total absence from the company and the airport staff.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Consider yourself WARNED!!"

Review

I flew WOW BWI to KEF roundtrip and it was one of the worst experience I have ever had. I fly multiple times throughout the year and have flown internationally for over 15 years on all different airlines. To start, the cabin door to the flight cockpit was kept open for 10 minutes and opened and closed throughout the duration of the flight both trips. That is a major safety violation that needs to be addressed. They charge for everything. A guy next to me was offered a beverage and after he ordered the flight attendant demanded money. Because he didn't know that hot tea was an expense (as it's not on every other airline) he was reprimanded and told in a nasty tone that next time he was to pay. They even charge for a cup of water on that flight. In addition, their check in procedure is awful. You are only allowed one carry on bag of 5 kg. This is barely anything. You must purchase additional luggage space for everything else which gets costly. I had to take items out of my checked bag at the check in stand and say I would put them on my body. Whether the items are in my bag or on my body, the weight on the plane will still be the same! I rounded the corner and put the items back in my bag. There is no in flight entertainment. Then we were delayed waiting on a flight to arrive with passengers for AN HOUR. Most flights would have left and rerouted those late passengers. Because of this delay we were bussed out onto the tarmac and had to enter the plane slowly from stairs- mind you it was about 35-40 degrees, wind blowing, and freezing. They did not inform anyone of what was going on until everyone was finally seated on the plane, so for over an hour people were left to try to figure out what was going on. Flying WOW was a headache and I will never fly WOW or recommend them to anyone. Their "cheap airfare" is a gimmick as they charge so much in other areas. Save yourself the headache, pay a bit extra and get what you deserve- an airline without the headaches!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Take Care Booking Luggage"

Review

Our outward flight with WOW would have been fine. The plane left on time, we had a little extra room in the cabin and the crew were helpful. The experience was slightly marred by finding that, although I remember trying to book 2 bags for hold luggage on their website, when we got to check-in, they had no record of it. This meant I had to pay a large premium before they would accept the bags. One of their representatives did venture to say that "this seems to happen quite a lot".

Now, I needed to modify my return booking to include our baggage, so I went to the website and tried to follow the instructions to amend a booking. I got our details up but it proved impossible to add bags to it despite their claim that you could (possibly because I was using an iPad, I don't know).

Anyway, there was a link: "HELP, we can work it out" which invited me to share my problem with them. So I emailed to explain. Their reply was, we can't help - telephone our office.

So, in a nutshell, the flight was fine but the web-site and customer service on the ground need considerable improvement. I would advise checking that you have actually booked what you think you have booked on their website by checking the total amount charged.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Cancelled flight - a nightmare !!"

Review

Our flight was scheduled to take-off at 12.35. 5 minutes after we were supposed to take off (at 12.40 then), we got an announcement that our flight was postponed to the next day at 6.50am. But as nothing was certain, we had to wait until 2.30pm for more information; at 2.30pm, no more news, we had to wait. At 4pm, still no news...and we are still currentlyl waiting at CDG airport, spending time to criticize this air company.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Forget about hand luggage. New lowest."

Review

Having flown before with them I remember a very funny explanation of the security rules and I was confident about flying with them. But...

WOW! That was a surprise! I am a very cautious person when it comes to booking and buying airline tickets. That's the reason why I avoid certain companies that play smart with the customer, because I won't take a company seriously if I am not taken seriously.

So I get to the check-in counter and there and only there I am informed that the maximum weight allowed in cabin is 8kg. Not even 10kg, but 8. That information was very well kept away from me, not in the booking process, not in the booking confirmation (I flew today with EaseJet and they show clearly the weight and size limits for the cabin luggage). So, suddenly, I have to pay for my 15kg hand luggage (international standards, by the way).

I wasn't even able to fill a complaint form at the desk or anywhere in the airport. I feel disappointed, cheated. I didn't know WOW were a RyanAir style wannabes (at least with RyanAir you know what to expect), but from now on I'll let anyone know how trustworthy WOW Air was with me.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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Mon, 02/18/2013 03:57 PM
4 years ago

So be aware of the lowestest weight limits in this company, which are the lowest among the low. Next time I'll carry a comb with me and pray for it to be alright.

Fri, 06/19/2015 01:24 PM
2 years ago

Behold, the hand luggage limit now is 5 kg. 5 kg. If you are taking a laptop forget about anything else.