WOW Air Reviews | Opinions of WOW Air shared by travelers



WOW Air

WOW Air logo
IATA code:X9
ICAO code:
Overall Satisfaction:
1.9 out of 5
22.9% of people who wrote a review recommend flying with WOW Air.
40% of people who wrote a review think WOW Air offers a good value for money.
60% of people who wrote a review think WOW Air offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
8.6%
Good
8.6%
Satisfactory
2.9%
Poor
20%
Very Poor
60%
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How is WOW Air ranked...?
#1
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#2
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

WOW Air Reviews

"Excellent Transportation"

Review

I travel to move from one location to another at a reasonable price and reliably. WOW does all of that with excellent legroom in economy. Their on time performance is no worse than the full fare carriers. I am perfectly happy to bring my own food and drink and laptop for entertainment if I can save $800 on a return fare. They are not petty with carry on baggage dimensions. As a 20,000 hour pilot, I feel competent to judge that the flight crew are in charge of the aircraft, not the reverse. Cross wind landing at KEF was perfect and touchdown in SFO showed who was in charge. Whenever feasible, my wife and I will look for a WOW flight

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Rude Crrespndence"

Review

Their staff are very rude.
Customer services are worst in my experience.
Their system is really fragile. It is often stop.
I don't recommend,they provide only discomfort services.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"WOW refuses to help"

Review

I am incredibly disappointed with WOW Air. I decided to give this airline a chance, despite their poor ratings online, and I lost out BIG TIME!! I had experienced the most rude manager I've ever met at WOW. So rude, that she did not let us board my international flight, even though the flight was there, the tarmac connected. She rudely gave us a number to call, only when we called, her own company rep said to board the plane. Their own manager ignored the request AND ignored the request to speak with her own company!! Her rudeness and personal ignorance caused us to miss our flight, and cost us to purchase a 1-way flight to our destination for #WYD #WorldYouthDay which ended up costing $2,800+ for each passenger. #WOWair also never refunded our original flight. Never looked into trying to help us book another flight because of our situation, and to top it all off, the manager sarcastically asked, "How can I help you" after she purposefully ignored us for 15min+ only to tell us to leave the area because there's another flight setting up for Heathrow. WHAT A JOKE!! This airline does NOT care for it's customers, and their "cheaper" cost, ended up costing me more than a 1st class flight to anywhere in the world!!!! It's hard not to complain, but their lack of resolving this issue in any format really is what drew me to let others know. NO HELP from anyone in the company. #neverflywithwow #wowairnothanks #travel #iceland #reykjavik #transavia

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"STAY AWAY!!"

Review

I purchased tickets and spent over a $1000. A family member was diagnosed with cancer and I needed to change the flight. I called and asked for a credit- which I would use to buy a ticket from them and they said they could not give me anything. I spoke to a lady name Suzy. I had asked talk a supervisor and they stated they could give me their number because no one was there at the time. After being nice and agreeing to talk to the supervisor I hung up the phone and tired to call the supervisor-- AND THE LADY GAVE ME A FAKE NUMBER! Clearly I was furious and called back to the customer service line asking to speak to Suzy, the gentleman that picked up said "hold on please," then whispered "Suzy its for you," then came back and Suzy was not there. I told him I just heard him talk to Suzy. He denied it and wouldn't give even give me his name. THEN I called back again and another gentleman picked up the phone and said "Yes I can get Suzy for you," and hung up the phone. I am so disappointed in their service and have heard terrible things. I will be going all over social media to tell me about my experience because I had promoted them when I first saw their prices- I had told my friends about how good their prices were but you get what you pay for! WORST SERVICE EVER. pay the extra $100 and go through an airline that will actually take care of you.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Flight late and customer service worst ever. "

Review

Flight was late that that didn't matter because we had no connection. What did matter was that they lost my luggage, didn't find it until after we returned from holiday and didn't deliver it until even later. Meanwhile the customer service around finding the bag and then getting compensation is the worst that I have ever encountered. And in my experience customer service is only poor if senior management just don't care. Would rather walk than fly with WOW again.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Aweful!"

Review

Delay, delay! Lost luggage, never had it, went back to home address. Am doing claim with them for purchased necessary items. Seems they are ignoring me. Amazing this can exist in this day and age!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Chaos in Keflavik Airport - 1.5 hours queue to check in "

Review

Great experience flying out from Dublin - short queues and efficient check in - nice plane, clean and new (like Ryanair) - completely different story coming home from Keflavik - 4 flights departing around 7am and checking in at the same time from the same desks, absolutely chaotic, queued for nearly 1.5 hours to check in, people fainted in the queue - and then we were told to run to make the flight, horrible experience.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"One carry-on bag rule (sometimes)"

Review

On my way back to Boston, I had my carry on bag tagged at the ticket desk and headed to the gate to board. Two fight attendants were there. They took one look at my brother and I and pulled the cord across to stop us from moving forward. No hello, no acknowledgement, just them continuing their conversation as if we didn't exist. I waited a few minutes and then interrupted them to ask about boarding. The blonde proceeded to tell me it will be a few minutes and I would have to check my carry-on. I pointed out the tag issued at the counter as a carry-on and was told to either place my handbag inside the suitcase or pay to check the "carry-on". I informed her the carry-on will be FREE based on my travel package and that I wasn't paying a fee. I also,pointed out the man at the front counter should have taken my bag downstairs if it was going to an issue AND that I carried both coming in from Boston. She told me that they weren't following the rules of only one bag. (handbag, carry-on)

So explain to me a young woman was able to bring her 2 bags? The red one was huge and much bigger than my small carry-on. I was not going to let this one person ruin my nice 61st birthday trip to Iceland.

I took a photo of her bags which I included in this review.

One carry-on bag rule (sometimes) - WOW Air review (1)
Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"worst airline"

Review

Wow is simply the Internet Thief – backed by Google Flights. They advertise as the lowest fair airline, while the actual fairs are high, considering obnoxious fees they charge for check-in and cabin luggage plus everything else, such as DRINKING WATER and every other food item. We as consumers should boycott wow air once and unite in filing a CLASS ACTION LAW SUITE against the airline and false advertisement they are engaged in, backed up by power of Google. Wow charged me luggage fees for ONE checked-in lugged under 20 kilos – not once but FOUR times on my round trip from Boston to Paris via Reykjavik: twice for each trip because they did not have a direct flight to Paris but fly the very same plane with one stop, using that to charge the luggage fee twice every way. SHAME ON WOW AIR & ALL THEIR MANAGER-THIEVES.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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