WestJet Reviews | Opinions of WestJet shared by travelers



WestJet

WestJet logo
IATA code:WS
ICAO code:WJA
Overall Satisfaction:
3 out of 5
50% of people who wrote a review recommend flying with WestJet.
100% of people who wrote a review think WestJet offers a good value for money.
50% of people who wrote a review think WestJet offers a excellent customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
50%
Good
0%
Satisfactory
0%
Poor
50%
Very Poor
0%
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How is WestJet ranked...?
#1
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#2
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#3
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#4
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

WestJet Reviews

"Nice plane shame about the staff"

Review

I had travelled Westjet before and had been quite satisfied but this trip was horrible.
First up there was very limited space in the overheard compartments due to airline personnel taking it up for themselves. It seemed that the flight attendants were very attentive and talkative...to each other, with us paying passengers being treated like a necessary pest, like having your older relatives at your 18th birthday. That sort of "care". We had two off duty Westjet staff sitting right behind us who proceeded to talk VERY LOUDLY, so loudly we couldn't hear any of the safety procedures and when I dared to actually ask them (some time into the flight to Calgary) if they could keep their voices down please as I was hoping to rest they were so affronted and let me know, very loudly. This was just the London-Calgary leg. Leaving the flight was a relief, and the staff again paid us passengers little attention, it was all about them. The flight to Las Vegas was better. But this sort of behaviour reflects badly on an airline and I will not fly them again.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"WestJet Rules!"

Review

YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions quickly and personally. In my experiences with Air Canada there has been no customer support when things go wrong or the passenger has questions; being left with an un-answered phone line or endless automated phone menus does not count as customer service. Kudos to Westjet for placing their passengers at the top of their priority list! In these times of high fuel prices and competition between airlines, Westjet stands out for both quality and service.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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