Wellington - Canberra Flight Reviews

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Wellington
Canberra
Singapore Airlines
Global
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
Wellington-Canberra route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
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Fri, 12/23/2016 10:36 PM
WLG » CBR
From Wellington International Airport (Wellington) to Canberra Airport (Canberra)
1 out of 5
Damaged baggage and dishonesty
Luggage was badly damaged upon retrieving it from the carousel. Entire zip section and locks on side pocket was ripped off. Filled a baggage irregularities report with the airline. After a week, they came to my address to collect the bag and said they would repair it. This bag was very expensive - worth a few hundred dollars as it is a Samsonite branded luggage bag. Another week later, they came back with a cheap replacement luggage bag and said they couldn't repair the other one. It is disgusting the way Singapore airlines' reps deal with customers, attempting to rip off customers. After protesting, the luggage bag was swapped to a similar one that was damaged during the trip. Won't be flying with them again.
Recommended: No
Value for money: No
Customer Service: Poor
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