VivaColombia Reviews | Opinions of VivaColombia shared by travelers



VivaColombia

VivaColombia logo
IATA code:
ICAO code:
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with VivaColombia.
0% of people who wrote a review think VivaColombia offers a good value for money.
100% of people who wrote a review think VivaColombia offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
100%
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How is VivaColombia ranked...?
#1
19.2 total score
5 reviews
0% Recommended
20% Value for Money
1.6/5 Customer Service
#2
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#2
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#6
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#7
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#8
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#9
19.2 total score
5 reviews
0% Recommended
20% Value for Money
1.6/5 Customer Service
#10
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

VivaColombia Reviews

"Criminals and thieves!!!"

Review

The only thought of comfort after my experience is these motherfuckers lead misirable lives and while they manage to agravate me for few hours i eventually will go home to a civilized society while they have to live their misirable lives cheating and steeling from people. FUCK VIVA COLOMBIA AND THE DAY THEY WERE CONCIEVED.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst airline ever"

Review

flight was cancelled couple of hours prior to arriving to airport, no notification, no vouchers, nothing in return, not even an apology. Had surgery next morning and had to cancel due to this incompetent company. DO not fly with, they are cheap but you get what you pay for...complete dissaster

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Appalling customer service"

Review

I booked my flight online about a week before flying. I booked using my international debit card, which I used to book three other flights with vivacolombia, which had not been a problem. I got an email confirming my booking. Then, the day before my flight I went to print my boarding pass and it said CANCELLED. I had not received any communication to indicate there was a problem with my flight. I spent one hour on hold on the phone that evening, but no-one at vivacolombia ever anwered. When I arrived in Bogota (via vivacolombia flight which I booked with no problem), I went straight to the Vivacolombia desk. The staff were extremely rude and did not understand my problem or the fact I was very worried about how I was going to get to Peru the next day, for my flight back to London. They were completely unsympathetic and even laughed at me a couple of times. They said it was impossible to buy an international flight with an international card and that my only option was to buy a new ticket with another (much more expensive!) airline, that I could never afford. They made no apology for the situation and could not have cared less. The two particularly rude and unhelpful staff were Alba Irene Pedroza Chitiva and her "supervisor" Ruby Gordollo. Luckily I found Undertrail, an online travel agency who booked the flights for me, and I managed to get to Lima on the flight I had originally booked. I will never travel with Vivacolombia again and would advise others to stay clear!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Piece of Crap "

Review

This is a piece of crap, they don't have printers on the counters to get your pass board, if the girl on the counter has the mood she can print it out for you adding an extra fee, but "if she is in the mood" otherwise they are gonna keep waiting like stupid retards checking their Facebook accounts while you think they are checking your flight it means you are gonna loose your flight, but if you want to get another flight they are gonna charge more $$$ because the stupid girl has the period and she does not have the mood to help you out, remember cheap means more expensive, if you want to have a terrible experience go with them.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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