Virgin Atlantic Airways Reviews | Opinions of Virgin Atlantic Airways shared by travelers



Virgin Atlantic Airways

Virgin Atlantic Airways logo
IATA code:VS
ICAO code:VIR
Alliance: Virgin
Overall Satisfaction:
3.5 out of 5
66.7% of people who wrote a review recommend flying with Virgin Atlantic Airways.
66.7% of people who wrote a review think Virgin Atlantic Airways offers a good value for money.
33.3% of people who wrote a review think Virgin Atlantic Airways offers a excellent customer service.
Classes of service
Economy
83.3%
Business
16.7%
First
0%
Customer Service
Excellent
33.3%
Good
33.3%
Satisfactory
16.7%
Poor
0%
Very Poor
16.7%
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How is Virgin Atlantic Airways ranked...?
#1
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#2
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#3
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#4
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#5
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#6
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#7
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#8
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#9
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
61.2 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
Not rated

Virgin Atlantic Airways Reviews

"Little Red experience "

Review

I fly with Virgin Atlantic Little Red very frequently on the EDI-LHR-EDI and absolutely love them. The crew always know me when I get on and they're always really nice and the seats are comfy. I cannot fault them in any way

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"worse"

Review

Worse airlines.took this flight for the first time did not receive my baggage for 3 days.finally when I did receive it stuff was missing from my baggage. Try to contact their office in India did not receive a correct answer.after a month when I got back to USA called their office and I was told to fill out a form.which I did and guess what they told me that we can not refund you for any thing cause its a 7 day policy means I had 7 day to fill out that form from the day I received my baggage.how the heck I know.and their service is even worse.I rang the bell for service noooo answer.I went I ask them what kind of service is that.I needed water.hehe they told me well there is a fountain in the back go help your self.never seen a service like that.well I will never take this flight.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Premuim economy without the premium service"

Review

I am a regular traveller on this long haul route and this time choose to fly VA Premium and was left totally disappointed.
I usually board after the bulk of economy passangers to avoid kerfuffle as they pass, especially as I always sit in an aisle seat.
After take off passengers were left for an inordinate amount of time before the trolley service was presented. No pre-dinner drinks or snacks were offered and I was famished. After turning around to see that economy class had been served drinks and there meals I rang for a drink to quench my appetite. At the time the meal was finally being wheeled out.The meal was decent, but nothing outstanding,as was the breakfast.
The seating and entertainment was as expected for a premium economy flight.
After take off from Hong Kong the same procedure for service was enacted. I requested the stewart for 2 bottles of wine with my meal as I like to mellow on these long flights. She said she could only serve one at a time. By the time she had finished and was returning to the galley I interjected to request for the 2nd bottle. I do not understand, do they think 2 small wines will make me run rampant around the cabin?
The final let down was the miserable breakfast served before landing in Sydney. I chose the vegetarian omlette which comprised of a few fried potato cubes, baked beans and omelette with no vegetables inside. This was accompanied by coffee and nothing else, no juice, no fruit, no yogurt. This has to be the worst breakfast I have encountered in my 20 odd years of travel.
In comparison to other airlines I would have to rate this ervice as below average and needless to say I won't be choosing VA agai.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"best airline in the world today"

Review

I have flown on mnay world airlines,mostly Business class,and thier is no better overall airline ,from check in ,to the flight,its cabin crew,and all its extras
nothing comes even close ,and I have tried all international airlines

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Best economy option"

Review

It's the best of the economy options. For a 7hr flight, being able to choose from 50 films and lots of TV all on demand with individual screens and the ability to pause makes a huge difference.

Service is generally good although they often run out of food options.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Very good service"

Review

The crew was friendly, efficient and attentive, the meals better than I expected. The seats were rather comfortable and spacious enough. Overall this really was a pleasant flight and I enjoyed this airline.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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