Virgin Atlantic Airways Reviews | Opinions of Virgin Atlantic Airways shared by travelers

Air Travel Survey
What do you consider before booking a flight?


Virgin Atlantic Airways

Virgin Atlantic Airways logo
IATA code:VS
ICAO code:VIR
Alliance: Virgin
Overall Satisfaction:
3.8 out of 5
75% of people who wrote a review recommend flying with Virgin Atlantic Airways.
75% of people who wrote a review think Virgin Atlantic Airways offers a good value for money.
50% of people who wrote a review think Virgin Atlantic Airways offers a good customer service.
Classes of service
Economy
75%
Business
25%
First
0%
Customer Service
Excellent
25%
Good
50%
Satisfactory
25%
Poor
0%
Very Poor
0%
Popular Destinations
How is Virgin Atlantic Airways ranked...?
#1
64.8 total score
8 reviews
63% Recommended
63% Value for Money
3.4/5 Customer Service
#2
57.6 total score
13 reviews
62% Recommended
62% Value for Money
2.7/5 Customer Service
#3
76.3 total score
4 reviews
75% Recommended
75% Value for Money
4/5 Customer Service
#4
26.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#5
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#6
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#7
33.3 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#1
76.3 total score
4 reviews
75% Recommended
75% Value for Money
4/5 Customer Service
#2
67.6 total score
6 reviews
67% Recommended
67% Value for Money
3.5/5 Customer Service
#3
66.5 total score
7 reviews
71% Recommended
71% Value for Money
3.3/5 Customer Service
#4
64.8 total score
8 reviews
63% Recommended
63% Value for Money
3.4/5 Customer Service
#5
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#6
61.3 total score
5 reviews
40% Recommended
80% Value for Money
3.2/5 Customer Service
#7
100 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#8
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
81.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#20
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#24
52.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#25
33.3 total score
2 reviews
0% Recommended
0% Value for Money
2.5/5 Customer Service
#26
26.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#27
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#28
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#29
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#30
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#31
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#32
57.6 total score
13 reviews
62% Recommended
62% Value for Money
2.7/5 Customer Service
#33
54.7 total score
4 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#34
52.3 total score
10 reviews
60% Recommended
70% Value for Money
2.2/5 Customer Service
#35
42.2 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#36
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#37
33.3 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#38
30.7 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#39
29.8 total score
11 reviews
18% Recommended
18% Value for Money
1.7/5 Customer Service
#40
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
99.1 total score
6 reviews
100% Recommended
100% Value for Money
4.8/5 Customer Service
#2
76.3 total score
4 reviews
75% Recommended
75% Value for Money
4/5 Customer Service
#3
78.3 total score
7 reviews
71% Recommended
71% Value for Money
4.4/5 Customer Service
Not rated

Virgin Atlantic Airways Reviews

Advertisement

"Premuim economy without the premium service"

Review

I am a regular traveller on this long haul route and this time choose to fly VA Premium and was left totally disappointed.
I usually board after the bulk of economy passangers to avoid kerfuffle as they pass, especially as I always sit in an aisle seat.
After take off passengers were left for an inordinate amount of time before the trolley service was presented. No pre-dinner drinks or snacks were offered and I was famished. After turning around to see that economy class had been served drinks and there meals I rang for a drink to quench my appetite. At the time the meal was finally being wheeled out.The meal was decent, but nothing outstanding,as was the breakfast.
The seating and entertainment was as expected for a premium economy flight.
After take off from Hong Kong the same procedure for service was enacted. I requested the stewart for 2 bottles of wine with my meal as I like to mellow on these long flights. She said she could only serve one at a time. By the time she had finished and was returning to the galley I interjected to request for the 2nd bottle. I do not understand, do they think 2 small wines will make me run rampant around the cabin?
The final let down was the miserable breakfast served before landing in Sydney. I chose the vegetarian omlette which comprised of a few fried potato cubes, baked beans and omelette with no vegetables inside. This was accompanied by coffee and nothing else, no juice, no fruit, no yogurt. This has to be the worst breakfast I have encountered in my 20 odd years of travel.
In comparison to other airlines I would have to rate this ervice as below average and needless to say I won't be choosing VA agai.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Virgin Atlantic Airways review

"best airline in the world today"

Review

I have flown on mnay world airlines,mostly Business class,and thier is no better overall airline ,from check in ,to the flight,its cabin crew,and all its extras
nothing comes even close ,and I have tried all international airlines

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
Comment on this review or Add your Virgin Atlantic Airways review

"Best economy option"

Review

It's the best of the economy options. For a 7hr flight, being able to choose from 50 films and lots of TV all on demand with individual screens and the ability to pause makes a huge difference.

Service is generally good although they often run out of food options.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Virgin Atlantic Airways review

"Very good service"

Review

The crew was friendly, efficient and attentive, the meals better than I expected. The seats were rather comfortable and spacious enough. Overall this really was a pleasant flight and I enjoyed this airline.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Virgin Atlantic Airways review
Take the Survey!
Only takes 3-5 minutes
Air Travel Survey: What do you consider before booking a flight?