VietJet Air Reviews | Opinions of VietJet Air shared by travelers



VietJet Air

VietJet Air logo
IATA code:VJ
ICAO code:VJC
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with VietJet Air.
0% of people who wrote a review think VietJet Air offers a good value for money.
82.6% of people who wrote a review think VietJet Air offers a very poor customer service.
Classes of service
Economy
95.7%
Business
4.3%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
17.4%
Very Poor
82.6%
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How is VietJet Air ranked...?
#1
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#2
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#18
70.7 total score
2 reviews
100% Recommended
100% Value for Money
2.5/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#28
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#29
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#33
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#40
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#41
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#44
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#45
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#60
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#61
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
#62
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

VietJet Air Reviews

"Give Vietjet a pass"

Review

I choose this airline based solely on price and it being part of the Air Asia family. I booked 2 flights from Hochimihn to Nha Tran and the outbound flight was 2 hours late.

the return flight never materialized. When I checked in I was told it was on time. Then it became one hour late. Then 2 hours late. Then 3 hours late. Finally our flight that was supposed to leave from Nha Trang at about 4:20pm was broadcast as the new time at 12:45 am! People were going crazy as many had international connections and they got missed. Vietjet staff just kept lying to us.

About 9:45pm Vitnam Airlines told us they had a completely empty plane heading back to Hochiminh City but Vietjet told us they would not pay for us to get on it nor would they make the arrangements. EVERYONE on the Vietjet plane had to buy a new ticket on Vietnam Airlines to get to their final destination. About 70$usd

We made it to Hochiminh at about midnight - on a flight originally supposed to get us there at about 5:30 pm - and on a totally different airline.

Vietjet abandoned a whole planeload of passengers and refused to help any of them. I love Vietnam and will NEVER fly this airline no matter how cheap it is.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"3 Hours Delay both legs!!"

Review

We booked flights to Da Nang from Hanoi & return & both legs were delayed 3 hours - we were hopping on the plane in Da Nang after the time we were supposed to land back in Hanoi.... the hostess was pushing people into their seats like cattle.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Delayed airline"

Review

I have never ever seen a flight of Vietjet air which is on time. They always attempt to cut off flight and put the passengers of different flights to one, to fill up the craft and reduce the costs. My flight was delayed 4 hours and they gave no excuse at all. My boyfriend experienced the same story that twice his flights was delayed 3 hours. Their website is never updated with the information of revised time. They only wait at the last minute to ser if there is not enough people on a flight, then push everyone to the next and cancel the flight. What a terrible experience!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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