VietJet Air Reviews | Opinions of VietJet Air shared by travelers



VietJet Air

VietJet Air logo
IATA code:VJ
ICAO code:VJC
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with VietJet Air.
0% of people who wrote a review think VietJet Air offers a good value for money.
83.3% of people who wrote a review think VietJet Air offers a very poor customer service.
Classes of service
Economy
94.4%
Business
5.6%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
16.7%
Very Poor
83.3%
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How is VietJet Air ranked...?
#1
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#2
14.2 total score
18 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
70 total score
12 reviews
67% Recommended
75% Value for Money
3.5/5 Customer Service
#2
64.7 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#4
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#21
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#22
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#23
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#24
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#25
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#26
43.1 total score
6 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#27
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#28
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#29
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
30.2 total score
6 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#38
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#39
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#40
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#41
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#50
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#51
37.1 total score
94 reviews
27% Recommended
38% Value for Money
1.9/5 Customer Service
#52
36.7 total score
9 reviews
22% Recommended
33% Value for Money
2.2/5 Customer Service
#53
29.2 total score
11 reviews
9% Recommended
55% Value for Money
1.7/5 Customer Service
#54
27.9 total score
9 reviews
22% Recommended
33% Value for Money
1.6/5 Customer Service
#55
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#56
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#57
14.2 total score
18 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

VietJet Air Reviews

"Book VietJet for the most H O R R I B L E experience"

Review

My boyfriend and I booked Vietjet from Bangkok to Hanoi, from Hanoi to HCM City and from HCM city back to Bangkok in July 2015. It was the worst flight experience I ever had.

The flight from Bangkok to Hanoi was great and the plane was new and we didn’t encounter any problems. However, after facing Vietjet in Hanoi, every time I see the name and logo, I want to puke.

Our flight was at 10.05 AM and we arrived at the Noi Bai airport at 7 AM already to avoid the morning traffic in Hanoi. We were refused a check in and were told to return at 8 AM. We spent an hour waiting in the airport restaurant and tried checking in using the Self-Check in machine but unfortunately, the barcode scanner wasn’t working yet. Therefore, we had no choice but to “line up” with Vietnamese people who don’t know what the word “QUEUE” means. Be prepared for Vietnamese people shamelessly cutting in line, squishing between you and the counter and crawling under the stanchion. They would push you away and even if you are at the check in counter, they will just stand next to you. The problem is: Nobody says anything. In fact, Vietjet encourages the behavior because the staff at the counter actually try to serve 3 people at once, leading to absolute chaos. Vietjet doesn’t know how to serve efficiently.

Now, let’s get to the point. I am a frequent flyer and flew with many low budget airlines such as AirAsia and NokAir before. I never encountered any problems with my luggage. I never check in my bags because low cost airlines tend to charge for check in bags. However, my 8.5kg bag was “too heavy” and the lady at the counter wanted me to bring only one bag on the plane, which means that I would have to stuff my shoulder bag which my wallet and make up in my bag. No airline does that! I was confused because my bag was quite light from Bangkok to Hanoi and I didn’t buy anything much. I told the lady that this whole situation is ridiculous because 8-9kg shouldn’t be a problem and no airline acts this way. Also, if I wanted to pay 330 000 VND for 15kg check in luggage, I could have also booked a ticket with VietnamAirlines, for the same price. The problem was that they couldn’t respond to me because they cannot speak proper English. My boyfriend and I ended up moving our things to the side, planning to check in one of our bags only and rearranging our things. The scale didn’t work properly, indicating that my bag was 8.5kg even though I only had light summer clothes inside after putting all heavier things in my boyfriend’s bag. My bag that is made to be a cabin bag also didn’t really fit in VietJet’s metal thing to measure the size. Weeded up paying for the check in bag but she still tried to make us pay more. My boyfriend had a camera bag and a light backpack which she didn’t want to accept. If they don’t want us to exceed 7kg, they shouldn’t charge for check-in luggage!

We then moved to our gate which was full. When boarding started, we realized that the plane was an old Airbus A320-200 with a BH Air sticker. The previous plane from Bangkok to Hanoi was a new Airbus A320-300. The plane seemed to be a second or third hand plane from Bulgaria. The condition of the plane was quite bad and although I am only 1.53m tall (or short), I found the seats very uncomfortable and didn’t have a lot of space. The plane was full, and I mean, really FULL. All seats were taken and even though I planned to sleep because I had to wake up at 5.30AM that day, I couldn’t because kids were running around and screaming. I had the aisle seat and people, even airplane staff, would constantly bump into me or shake my seat when moving around. The food was disgusting and made me want to puke. I called the stewardess and asked her kindly to throw away the food so I can put the table up and have more space. However, she said to me: “Later”, instead of “Excuse me for a second, I will come and get it in a bit” or anything. I couldn’t believe how bad the service was. When the “Fasten seatbelt sign” went on, children and people were still running around and nobody said anything. During landing, some people were kneeing on their seats to look out the window without having fastening the seat belt and no staff came to tell them off.

I was really disappointed and that flight ruined my mood for the whole Ho Chi Minh trip.

DO NOT FLY WITH VIETJET!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Book Vietjet if you want the most horrible and ripping off Airline"

Review

My partner and I were traveling from Hanoi (No Bai Intl Airport) to Ho Chi Minh City which we were quite excited to go to Ho Chi Minh for the first time. As of the flight from Bangkok to Hanoi we had a great first impression with the flight, just like many flights from Bangkok Suvarnabhumi Airport. However, it was a major turn around for this flight. We were in for an early check in at the counter of Vietjet where there was no system of queuing and check-in counter customer service was very poor. As we approached the staff there was quite a few people coming on to the checking counter and trying to squeeze in and asking for attention… shamelessly. Throughout this chaos, the staff lacked the disciplinary and social understanding to do something about paying attention to one passenger at the time. Needless to say, this is an uneducated attitude.

Most of all, we did not have trouble with our carry-on luggage from Bangkok to Hanoi where our baggages are certified for international carry-on size and the weight were a few kg above the 7 kg limit which is understandable as we are travelling international and our baggage weren’t severally overweight and especially not over sized, but at Vietjet check in counter in Noi Bai Airport we were asked to show our carry-on luggage which for me included my carry-on luggage, one backpack (high school size) and my little camera bag.

The staff wanted to weigh every of my bag together and obviously my luggage was around 9.5 kg which should be understandable because of my traveling wear as they clogged up in size from humidity, my backpack which was around 6 kg including my computer, books and some document and my camera bag which was 5 kg due to my two dslr lenses. As a result of this, they wanted us to only have 1 carry-on bag and wanted me to put everything in to my luggage and pay for a 15 kilo check in luggage. This is absurd! As a frequent flyer, I was NEVER asked by any airline staff to check in my luggage from other airline including other low-cost airline that I have flown in the recent past such as, Jetstar, Nok Air and Air Asia. I would be glad to pay extra charge, if my luggage weren’t designed for carry-on and severely overweight, most of all over sized. Yet, arguing with them that I have flown with them from Bangkok to Hanoi No Bai Intl Airport which I was allowed to bring these carry on things from the same airline, they should have the same standard. Due to the very poor english they speak, they aren’t able to comprehend the reason that are given to them. Yet, they still wanted us to pay or we wouldn’t be able to fly, but they already have had printed out our boarding pass. We ended up paying 330,000 VND for our check-in luggage which was very disappointing of this hidden because we could’ve bought other airline ticket such as, Vietnam Airline which would be almost at the same price. If they wanted to fly international routes, they should understand international common courtesy of carry-on bag where most of the airlines would just look at the size of the carry-on. If they don’t won’t to apply this to there so called ‘friendly service’ then please just fly domestic with Vietjet own Vietnamese standard.

Furthermore, as we approach the gate we saw the plane (Airbus A320-200) which seems to be a very used up plane with no logo on the body except at the top left of the tail saying both, BH Air (Bulgarian Airline) and vietjet.com. When we entered the plane, it was such a choas, seat pitch was so cram in for a two hours and half flight my partner and I was unable move at all. As of the hostess, they’re were rude. I could say more about the flight, but it was so bad as a frequent flyer, I understand different standards, but the safety concern on this flight was alarming or probably doesn’t exist at all. For an example, during the flight turbulence no staff was alarmed to check if any passenger were following the guidelines. However, the passenger on this flight was mostly local where they probably have a very few flying experience which I don't mind at all, but the staff should warned them instead we see mother carrying baby walking around during the turbulence.

To conclude, don’t fly with Vietjet. For the baggage price or whatsoever, fly with Vietnam airlines or Jetstar Pacific.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"poor carry-on policy and hidden extra cost."

Review

I have traveled all over the world and use many airlines. None is bad as this one. I bought a round trip from Saigon to Hue and had two small carry-on : a backpack and another small bag. Both weighed total 8.7kg. They charge me extra $16USD each way because they are over 7kgs limit. This is a hidden cost you don't normally pay with other airlines. But the worst and dumb thing about this airline is that they won't allow me to take the second small bag as a second carry-on like other airlines. On top of this, their scales was not calibrated because the same bags weighed 7.8kgs at leaving and 15kgs at coming back. They allowed both to be carry-on after a pleading in Saigon but won't allow in Hue even a pleading. This is the worse airline in Vietnam. You must figure in extra baggage cost of $30USD for round trip the next time you consider using them.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"What's the meaning of flexible???"

Review

Dear all.
I have travelled to Da Nang with my family, anyway that will be the great trip but when i took flight from Da Nang back to Saigon and that is the problem. My flight time on 8:10 AM ,we're be there at 7:40Am and they said that they closing counter at 7:40 my watch time now is 7:41 am. The supervisor there showing bad attitude even i have explained my sittuation because that i have children under 1 years old. They still pernalty me for each person 20$, and they said that we are late for 2 minutes so must pay that fees.
we know that our false too but i just wanna say where is customer service? and if i late 20 min or i don have children under 1 year old I still pay without disapointed.
They said it is the new rules running before 2 days already, but we are on travelling and they even do not send any mail or message for announcement. I never use this airline anymore, next time i choose vietnam airlines. Thank you for reading this noted.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Poor service and thieves"

Review

I arrived at the check-in and they refused to allow me to board with my acoustic guitar as hand luggage. This apparently is company policy (why? - every other airline allows a guitar as hand luggage). I told them it only weighed 3.5 kilos and it would be damaged if put with checked in luggage.

They made me pay for it as excess luggage and promised me three times that a staff member would personally bring it on board. When I boarded the flight, it did not arrive and they said it could not be carried in the cabin. So why lie about it?

The flight landed very late. When we landed, I found that they had stolen my storage disk and mp3 player and head phones from the guitar case pockets.

What a rotten experience. I agree with all the others - just avoid them - they're not worth it.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The worse Experience!!!!"

Review

DO NOT FLY with this company!!!!! It ends up being more expensive than all the other ones. You have to pay separate for EVERYTHING. On top of that it cancels flights all the time, the costumer service is terrible, the english of the attendants at the counter is extremely poor.
Over all a horrible experience!!!
DO NOT BUY TICKETS from Viet Jet, safe your money, time and patience!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Impolite flight attendant"

Review

I am not satisfied at how I was being treated by the purser Vinh Hien on flight VJ8372 - Saigon to Hue on 28/03/2014. After long waiting for the delayed plane, and while carrying a backpack, I was a bit slow to show my pass upon boarding, only to be shouted at by the purser that "I AM TELLING YOU TO SHOW ME YOUR PASS" (in Vietnamese). She was promoting for Vietjetair on the plane but not even looking at her service to the customers. Furthermore I found her pronunciation was inappropriate, as to spell "Ladies and gentlemen" as "ladies and Sheeermen" all the times, and "cabin Screw", among the others... I am a Vietnamese and I am telling you not to fly with them and stay away from the impolite flight attendants, because you do not know by any chance to experience some of our issues. I am very disappointed at the whole situations, from flight being delayed to their customer services. This is the poorest among my air-travel experience.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Don't ever flight with vietjet ever again"

Review

We (4 people)came to the airport right at 0812 am. The flight time is at 0840am. The receptionist told us the gate is closed for the paper processing. However the lady who does the paper work still sitting at the lane, she refused to do our paper work because the lane was closed at 0810. We attempted with a different person, but no willingness to help us at all. All they want us to do is pay for the new ticket or pay 385 dong for each person which is a total of 1,540 dong and we need to wait for 7 more hrs to that flight. At 0830 am, while making payment for the flight later at 1550 pm, we heard the announcement to remind Vietjet customers to come to the plane. Poor customer service ! So riff off to their customers! It is my first and also this is my last to flight with vietjet airline. Vietjet, I have a message for you: you won't last long with this kind of customer service you provide and how you riff off your customers like that!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Tue, 02/18/2014 03:37 AM
1 year ago

Sorry I meant rip off ( spelling error)

"Not Viet Jet / More like LATE JET!!!"

Review

Worst company to deal with. Book 7 flight with them and 6 were all late. Never knew about it after the fact we had book everything in advance. Customer services were horrible. You literally have to paid for everything. Even 1 kg pound over the 7kg limit. Counter desk employee were crooked. Bunch of rip off, unfriendly, unprofessional, people working at this airline. BEWARE do not use them!!! Paid a little more but at least you have a peace of mind...Never again with this airline!! NEVER!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Deny check-in in order to sell a ticket"

Review

Beware!!!
This company will do anything to bring you into trouble. I booked a ticket from HCM to Bangkok and without any prior notification, when I tried to check-in they refused to check me in because they said in order to enter Thailand, you need a have a ticket out of Thailand in advance within a month. They actually forced me and other passengers to buy an exit ticket in the airport in order to allow us fly.
Later on, I met on the flight another passenger that he had the same problem but he was aware of that already. So he told me that he denied to buy an exit ticket taking the responsibility in Thailand customs on arrival and they let him fly. He had no problem to enter Thailand and he or any other passenger were never asked for an exit ticket.
So, all this trouble and money was intentionally from VietJet in order to sell extra tickets from people on pressure.
Beware, beware, beware............. These people are gangsters!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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