Venice - Dusseldorf Flight Reviews

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Air Berlin
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Venice-Dusseldorf route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Sat, 07/07/2012 05:05 PM
From Franz Josef Strauss Airport (Munich) to Marco Polo Airport (Venice) via Dusseldorf Airport (Dusseldorf)
1 out of 5
never never NEVER fly air berlin
no no no no NO. Air Berlin is NOT the airline to fly. I flew with them once and never again. I didn't fly out from this airport but this airline does not deserve business from anyone since their customer service is non-existent. I was flying from Munich-Venice with a layover in Dusseldorf because like I said, the airline sucks. Our flight in Munich was delayed 50 minutes and we did not find out until the flight was supposed to take off. Ticked off at the fact that I knew I would miss my layover, I went to the ticket counter and they said most likely the flight in Dusseldorf would be delayed because many people were connecting to that flight to Venice. In case we did miss the connection, there would be a flight three hours later. Yup, we missed our connection and what do you know...there wasn't a flight for 7 hours later instead. From here on out, I flat out didn't trust this airline. As if it couldn't have gotten any worse, we finally got to Venice at 10pm and my bag was nowhere to be found on the baggage belt. Already agitated that it took me over 12 hours to get from Munich-Venice, I filled out a lost baggage form and proceeded to my hotel. Skipping all the details my bag was not found until 6 days later. My bag was supposed to go to Dusseldorf-Venice but instead went from: Dusseldorf-LAX LAX-Rome Rome-Venice Venice-Naples Naples-Athens Athens-Corfu I called the airline to see how to expense the purchases I had to make without my bag during those six days and they have yet to respond. Never never NEVER trust or fly this airline.
Recommended: No
Value for money: No
Customer Service: Very Poor