Toronto - Winnipeg Flight Reviews

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Air Canada
32 total score
37 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
Toronto-Winnipeg route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Wed, 06/18/2014 09:27 PM
From Pearson International Airport (Toronto) to Winnipeg James Armstrong Richardson International Airport (Winnipeg)
1 out of 5
Mechanical Delays
5.5 hrs spent in airport today for a 2.5 hr flight due to mechanical problems and resulting delays. First flight boarded plane on schedule to wait 2hrs on board re hydraulic problems/repairs. Passengers were asked to disembark for a second plane at far end of terminal after waiting for 1 hr, plane was boarded. Once the passengers were fully seated the crew announced that the 2nd aircraft also had mechanical problems with its navigation equipment and again passengers waited for another 1 hr. with no confirmation on timing of repair. My business schedule had been based on a full day in destination city although as a result of the multiple delays only 2 hrs were possible before having to return to Toronto; decision was made to leave the aircraft without wasting the remaining part of the day. Front desk was not apologetic simply handed out cards with customer service address. Why does this company continue to perform repairs only following breakdowns? no routine service checks? not very reassuring! Air Canada also makes a habit of not allowing you to book seats in advance, auto message pops up identifying seats that are shown available as taken; by the time you check-in they force you into a middle seat. Flew from San Francisco to Toronto back in April with a disabled video system that affected the entire craft - not great when you have kids - not much for compensation and of course small script re time limited offer. Will definitely opt for other air carriers from now on! Suggest that you do the same.
Recommended: No
Value for money: No
Customer Service: Very Poor