Toronto - Vancouver Flight Reviews

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Toronto
Vancouver
Air Canada
Global
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
Toronto-Vancouver route
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
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Thu, 08/10/2017 01:57 AM
YYZ » YVR » SYD
From Pearson International Airport (Toronto) to Kingsford Smith Airport (Sydney) via Vancouver International Airport (Vancouver)
1 out of 5
A terrible experience
My experience can be summarized below: 1. The flight from Toronto to Vancouver is 5 hours and I was shivering the entire flight. Why? Guess what, Air Canada doesnt think that you need a blanket for a 5 hours flight. I ended up catching a bad cold and coughing for a couple of weeks. 2. I asked for a cup of tea and then ask "Do you have sugar as well?" the flight attendant responded: "Yes we do but you didnt ask for it!" (with a very harsh tune). 3. I asked for a whiskey andthen asked for a coca cola, she responded: "Just tell me you want it mix" (again with a very harsh tune). 4. We were flying from Toronto to Vancouver and she kept us waiting till last minute before the gates were closed. She was asking whether we have visa for Australia (I am a permanent resident of Australia and anybody in the industry know that Australian PR visa is electronic). Above all, it was a domestic flight!!! Overall, the flight attendants were not kind and friendly. The service was terrible. The seats and leg space were reasonable.
Recommended: No
Value for money: No
Customer Service: Poor
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Wed, 11/21/2012 03:45 PM
YVR » YYZ
From Vancouver International Airport (Vancouver) to Pearson International Airport (Toronto)
1 out of 5
Worst airline company ever
This is simply by far the worst airline ever. I have had server all many flights but from checking in to arriving at the airport to when I leave I have had the worst experience several times with AC. Their customer service dept is pathetic, welcoming , help and everything else is the worst. AC if you are reading this please take this seriously and make some changes. I will be taking this up with head office As I never thought traveling would be this difficult. For passengers please don't fly with AC again.
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 05/23/2012 03:19 PM
YYZ » YVR
From Pearson International Airport (Toronto) to Vancouver International Airport (Vancouver)
1 out of 5
Worse airline
I will never ever travel wid air canada. The service is really bad all da employers r rude to da next level. No one deserves that cuz we pay for good service and friendly employers but they r just too rude
Recommended: No
Value for money: No
Customer Service: Very Poor
Sat, 2012-12-08 00:22

Speaking of being rude...can you please learn to spell or quit be so lazy as to not take the time to actually write a word correctly please? Thanks.

Tue, 06/07/2011 12:29 PM
YYZ » YVR » YYJ
From Pearson International Airport (Toronto) to Victoria International Airport (Victoria) via Vancouver International Airport (Vancouver)
1 out of 5
Air Canada does not care for the customer
Unfortunately Air Canada is the only option in some cases. Otherwise I would never fly with the airline. They are overpriced and do not care for the customer. I have had multiple disappointments and feel that it is time to voice the latest one. After missing my flight I was told by the attendant at the service desk that I had 2 options. Fly the same evening for a change fee of $150 or fly the next day for a change fee of $150. Seems simple enough right. The only difference was that if I flew the same evening I had to stay the night in another city before I got home. If I flew the next day she told me it was direct. Obviously it made sense to take the direct flight and look for a hotel in the departure city. Because I was flying next day I was told she could not make the change for me at the check in desk and would need to go to ticketing. No problem i thought. I will call my travel agent and get a hotel and have them change the flight for me. I left the airport and made the call while in the taxi. By the time I arrived at the hotel I was told that the change fee was now going to be $375 and I could not fly direct. I had to fly that same night to get the $150 change fee. It was too late for me to get the flight on the same evening. As I have experienced before with Air Canada, it was then impossible to launch a complaint to a real person. The direct you to a snail mail address. UNBELIEVABLE!!!! Snail mail in 2011. Nobody I spoke to had any concern for the loss of over $400 at all. They did not care that I was given the wrong information. They did not care that I was disappointed with they're service. They just don't care. Any attempt to discuss the situation in person at the airport was met with a total lack of concern and a redirect to an address I could write a letter to. They know that most people will never write. It's too much effort. They know that if they defer the complaint long enough people will just give up. This is atrocious. Air Canada is lucky that they get government support because otherwise they would and should be out of business. I fly any other choice whenever possible.
Recommended: No
Value for money: No
Customer Service: Very Poor