Toronto - Orlando Flight Reviews

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Air Canada
32 total score
37 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
Toronto-Orlando route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Tue, 08/11/2015 11:15 PM
From Eleftherios Venizelos International Airport (Athens) to Orlando International Airport (Orlando) via Pearson International Airport (Toronto)
1 out of 5
Worst customer service of any air line
My family of 15 was returning to Orlando, FL after a trip to Greece. Air Canada delayed our flight for five hours and never told us the reason. The plane was at the gate. As a result of the delay, we missed our connecting flight in Toronto. Our flight was supposed to be Athens to Toronto and Toronto to Orlando. After the delay, Air Canada did not schedule us together from Toronto and we had 15 people spread on several flights. In one case, they had my 7 year old granddaughter flying without her mother as they put them on two different fights. It took me 22 hours in Toronto to finally get Air Canada to put them on the same flight. My son ultimately gave up on Air Canada to get his family of five together and he forfeited his Air Canada tickets and bought new tickets on West Jet. We spoke to 6 different AC ticketing agents with each of them saying they would not make changes for us. Not one person apologized or took accountability for their actions. They had 3 of us scheduled to go to Orlando with an 11 hour layover in Montreal. The 10 hour flight from Athens to Toronto had no entertainment at all. No television, no movies, no games...nothing. The food was horrible, Do not fly Air Canada. You will be sorry.
Recommended: No
Value for money: No
Customer Service: Very Poor