Toronto - Budapest Flight Reviews

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Toronto
Budapest
Lufthansa
Global
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
Toronto-Budapest route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Thu, 08/21/2014 06:27 PM
YYZ » FRA » BUD
From Pearson International Airport (Toronto) to Ferihegy Airport (Budapest) via Frankfurt International Airport (Frankfurt)
1 out of 5
Complete ignorance
I used to fly (a lot) with KLM & Air France, but last year I decided to try Lufthansa (... german correctness and discipline!... I thought). Well I can tell that I will never use this airline, even for free tickets. Why? Not because they lost my luggage and delivered it after 4 days (it happends), not because the third party working for them in Budapest are complete ignorants and never communicate or pick-up the phone, not because nothing seemed to get moving until I sent an e-mail, CC-ing the CEO of Lufthansa, but BECAUSE: When my luggage was delivered, it turned out they kept it in the rain for days, everything was wet and ruined. This shows a complete lack of responsability and major neglect! We, the passangers, are good only to pay and pay and pay. Than a Canadian rep. throws at me the "corporate" slogan, and refers me to the "Montreal Agreement". Good Bye Lufthansa!
Recommended: No
Value for money: No
Customer Service: Very Poor
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