Toronto - Beijing Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Toronto-Beijing route
Air Canada
Air Canada
Air Canada
Global
Air Canada
Hainan Airlines
Air Canada
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Toronto
Beijing
Air Canada
Global
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
Toronto-Beijing route
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
Hainan Airlines
Global
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
Toronto-Beijing route
21.3 total score
3 reviews
0% Recommended
33% Value for Money
1.7/5 Customer Service
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Tue, 11/25/2014 01:06 AM
YYZ » PEK
From Pearson International Airport (Toronto) to Beijing Capital International Airport (Beijing)
1 out of 5
Unhelpful Service
If you want to successfully take a flight anywhere, I wouldn't recommend Air Canada. The company that I work for are considerate enough to want me to be comfortable on a long-haul flight and so they paid for business class. Air Canada had no such considerations about my comfort because they kept us waiting to check in for 20 mins, even after the hefty price of the ticket. So no real differentiation there between coach and business class. The sullen rep didn't greet me or ask me how I was and proceeded to berate me for not getting a Visa for China for my 48 hour layover. I insisted I didn't need one and she summoned over an equally unhelpful person who asked me why I wouldn't get a Visa even if one wasn't required in case I was stuck there because of the plane breaking down, for example (weird). I got the idea they just wanted to be right. They talked to eachother like I wasn't there then the second one told me she would get the advice of someone who was the expert but that he was so busy that he may not be able to help me. I left that experience pondering how some people can abuse the very limited power they have, in an effort to bring down other people (in this case, go out of their way to deny someone a flight). I have flown business class before and had a bad experience with the reps then as well. I think they need a culture change and a complete overhaul.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Tue, 08/27/2013 04:08 PM
YYZ » PEK » SHA
From Pearson International Airport (Toronto) to Hongqiao International Airport (Shanghai) via Beijing Capital International Airport (Beijing)
1 out of 5
Horrible Experience
WORST experience EVER! Flew Business Class from Toronto to Shanghai (connecting via Beijing) this past December (2012). Since it was my husband's first trip to China, we decided to stay for 5 days in Beijing. First of all, the plane is showing its age. Seats are NOT comfortable and leg room is not sufficient for someone over 6ft - my husband is 6ft and he couldn't stretch out his legs if the seat is reclined 1/2 way down. Talk about shitty "Business" class! The WORST! The headset device is extremely hard to plug in. The flight attendant even had trouble reaching into the AUX in between the seats. When she finally managed to plug in the jack for us, we find out that our seat device is defective...so we flew the whole trip without any music or movies. Good thing I brought my iTouch! Also "cleanness" is not part of Hainan's goal. The seats were dirty...I asked for an extra blanket just to cover the seat! Crumbs in between the arm rests...it was just BAD!! Upon arrival in Beijing, we waited over an hour only to find out that they lost our luggage! In the dead of winter, we don't have warm clothes to wear when touring Beijing. The ground staff (baggage claim) at Beijing Airport offered us $100 for the ONE day delay and we were told that we should expect delivery to our hotel the next day. Well that was LIE #1. We didn't receive our luggage until ONE WEEK later...and we were already in Shanghai! LIE #2, there was no delivery! We were told to travel to Shanghai Hongqiao airport ourselves to 'retrieve' the luggage! The person on the phone said "You can claim the taxi fare with the airline (LIE #3)...and Hainan will compensate for the extra fees incurred (i.e. for purchasing new WARM clothes) but you will have to file a report with receipts (LIE #4)..." When we tried to file the 'report', Hainan (the girl behind the Hainan service counter at Shanghai Hongqiao) told us that they don't have a policy for compensation, and that there's nothing she can do to help. I asked for their head office phone number in China, she told me to look it up online! WTF!! I did manage to find their head office address in China, as well as their location in Canada. When we returned to Toronto, I emailed their Mississauga (Canada "head office") office without receiving any response. I then sent 2 letters with copies of receipts to their head office in China and Canada, but NO response from either offices. Customer Service is definitely NOT on their "mission" list! My advice to anyone who wants to consider Hainan...DON'T EVEN BOTHER!
Recommended: No
Value for money: No
Customer Service: Very Poor
Fri, 12/07/2012 11:05 PM
YYZ » PEK » CAN
From Pearson International Airport (Toronto) to Baiyun Airport (Guangzhou) via Beijing Capital International Airport (Beijing)
1 out of 5
You get what you pay for....
Terrible airline, terrible customer service, cramped seating space, delayed flights, damaged luggage and ridiculous policies. I am a business traveler, and have flown frequently across the world on a lot of different airlines. I am not normally a fussy traveler and understand that a cheaper ticket in economy doesn't come with the frills of business class, and when I got this ticket from Toronto to Guangzhou for a very cheap price, I was jubilant. A taste of what is possibly the worst airline I have ever flown on came right from the start in Toronto, when at the airport we were told that the flight was delayed 4 hours, which meant we were going to miss our connecting flights from Beijing to Guangzhou. Stuff happens, we were told that they would be putting us up in a 4 star hotel in Beijing, and we were ok with that. The wife and I were flying with our toddler(age 2), and when we asked for seating together, we were told, sorry they only had two seats together and since the plane was full, we had to sit separately. I was surprised, since we had booked our seats online prior to coming to the airport for entire return journey. Despite requesting them, we were turned down rudely with a "sorry, no have seat". We got on the plane some six hours later. I am certain that they MUST have broken some international policies about leg room. I am not a big guy, 5' 8", 175 lbs, and the seats were tiny, the person in front of me literally slept with his head on my chest the entire journey. It was a very uncomfortable 14 hours to say the least. So the plane is 6 hours late, and you may think that they had time to make arrangements for their passengers to seamlessly transfer to the hotel. It was chaos when we got to the airport. It took an hour and a half to get our luggage from the conveyor belt. All the passengers stood around waiting at the conveyor belt with no instruction from the airline. When we finally got our bags, the ground staff would not speak to us because we didn't speak mandarin, and just completely ignored us as we tried to find directions. We finally tagged along with a Mandarin speaking Canadian and managed to find a desk where they were handing out vouchers to a "4" star hotel. From there, we had to wait another hour before a bus arrived to pick us from the airport to the hotel. There was no complementary meal provided to us, despite the fact we landed at dinner time, and were in the hotel till breakfast - really disappointing. The hotel was dingy and disgusting, full of prostitutes openly peddling their wares in the front lobby. The showers in the rooms were gross - had hair from the previous occupant stuck on the walls and floors. We slept with our clothes on. The next leg of the journey was ok, we were bussed from the hotel to the airport and on to Guangzhou. On the way back, it was just as chaotic. Although we boarded on time, the plane sat on the runway for almost one hour, before taking off. We were flying back through Beijing, and this delay caused us to almost miss our next flight. In Beijing, again, we asked for directions to the next terminal for our connection and the employees from Hainan just looked at us blankly and ignored us. There was no bus set up by them to take us from one terminal to the next, and we had to actually wheel through the airport from one end to the other, for almost half an hour before we got to the check in counter. I had just about enough of their in-competencies, when at the check in counter, we were told that we had three separate seats. Again, we were flying with a 2 year old toddler and I was livid by this time. The attendant checking me in, told me "sorry, can't help" causing me to create a scene on the floor until the manager came and managed to get two seats together. We flew on our cramped seats home and upon arriving in Toronto, found that they had literally broken the seams of my luggage, including one of the wheels due to poor handling. I reported it to the ground staff and they have offered me a measly compensation of $40. I have turned it down, and just the entire journey has cheesed me off enough to pursue full compensation with the CTA. I guess you get what you pay for, and this is a lesson learned for me. Never again, Hainan. You are a disgrace to the industry and a disgrace to people visiting your country for the first time.
Recommended: No
Value for money: Yes
Customer Service: Very Poor
Thu, 10/11/2012 06:47 PM
PEK » YYZ
From Beijing Capital International Airport (Beijing) to Pearson International Airport (Toronto)
1 out of 5
Plane was delayed 6 hours. A/C wasn't working. Rotten food.
The plane was delayed for over 6 hours because of airline scheduling problems. The weather was perfect they just didn't have a plane for us. We were left with nothing to do except waiting around in the lounge. Sadly this was the best part of the whole experience. When the plane did arrive (6hrs late), we had to walk out on the the tarmac in the sweltering Beijing weather. I was fine but you could see some seniors who were agitated and uncomfortable. Once on board I found out that the business class AC wasn't working. It was stuffy throughtout the flight and I even walked back to the economy section which was much cooler. Near the end of the 13 hour flight I asked for some fruits. When they arrived it had a rancid smell. The only good thing was that the staff were nice and the business class flight attendants spoke understandable English. There are few companies in the world to which I say "never again", but hainan airlines just might be one of them.
Recommended: No
Value for money: No
Customer Service: Satisfactory
Thu, 11/17/2011 04:38 AM
YOW » YYZ » PEK
From Ottawa-Macdonald-Cartier International Airport (Ottawa) to Beijing Capital International Airport (Beijing) via Pearson International Airport (Toronto)
3 out of 5
acceptable travel experience
Recently flew from Ottawa to Beijing. Late leaving Toronto. Poorly organised line ups. International lounge alright, more food choices would be be appreciated. The menu hasn't changed in years! Cabin crew friendly and efficient both directions. In flight meals are small, but adequate for me although I've had much better economy meals on other airlines. One of the service directors on the return was a bit testy to say the least, but was amusing to observe his interactions with other passengers. Time to retrieve luggage was rather long in Toronto and even more so in Ottawa.
Recommended: Yes
Value for money: Yes
Customer Service: Satisfactory