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Tokyo - San Francisco Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Tokyo-San Francisco route
United Airlines
United Airlines
Alaska Airlines
Global
Alaska Airlines
Alaska Airlines
Alaska Airlines
Tokyo
San Francisco
Alaska Airlines
Global
96 total score
2 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
Tokyo-San Francisco route
92 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
United Airlines
Global
40.7 total score
8 reviews
25% Recommended
38% Value for Money
2.4/5 Customer Service
Tokyo-San Francisco route
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
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Sun, 01/22/2012 10:12 PM
SFO » NRT
From San Francisco International Airport (San Francisco) to Narita International Airport (Tokyo)
4 out of 5
Flying to Japan, on the Eskimo Airline
I flew from San Francisco to Tokyo Narita on Alaska Airlines. I was surprised to learn that they operate 737-700 on this route. I assumed we would fly on a larger (widebody) plane. The flight was pretty nice actually. Since they need to load extra fuel for this flight, they have special fuel tanks inside part of the plane which is usually the passenger cabin. So this means there are fewer seats, and in fact there is only a row of 3 on one side of the plane. The other side has fuel. It smells a bit like gasoline and they make a bunch of announcements before the plane takes off, that you can't light matches during the trip. Buy on board snack boxes were a surprise. I thought they would offer a meal on an 11 hour flight.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent
Mon, 2012-01-23 12:09

@handsometraveler: many thanks for your review.
Since Alaska Airlines does not fly to Japan on schedule service or direct from San Francisco, could you clarify the context of your trip: Was it a charter flight? was your flight operated by a partner airline (codeshare flight)?
Thank you.

Wed, 2012-01-25 22:08

Oh yes, maybe it was operated by a partner airline. I thought that there was an eskimo on the tail, but maybe i saw that when I was looking out of the window. I think the flight was either operated by Cathay Japan airlines, or Northwest Oriental. I will check my boarding stub.

Wed, 12/01/2010 11:47 AM
NRT » SFO
From Narita International Airport (Tokyo) to San Francisco International Airport (San Francisco)
4 out of 5
Nice comfortable seats and friendly service
Direct fligtht to San Francisco. We were comfortably seated at the rear of the aircraft (B747) with standard width seats and good legroom. I have no complaints to make about the staff. The service was rather efficient and quite friendly. We had a tasty meals onboard and sufficient drinks. I think for the price, the service was good enough. The return flight was as good as the first. All in all, United suits my expectations.
Recommended: Yes
Value for money: Yes
Customer Service: Good
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Air Travel Survey: What do you consider before booking a flight?