Tijuana - Mexico City Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Tijuana-Mexico City route
VivaAerobus
VivaAerobus
VivaAerobus
Global
VivaAerobus
VivaAerobus
VivaAerobus
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Tijuana
Mexico City
Aeromexico
Global
15.7 total score
16 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service
Tijuana-Mexico City route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
VivaAerobus
Global
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
Tijuana-Mexico City route
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
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Wed, 07/19/2017 09:29 PM
TIJ » MEX
From Rodriguez Airport (Tijuana) to Juarez International Airport (Mexico City)
1 out of 5
Worst Experience Ever!!!
I have never written a bad review for anyone, but we had the most horrible experience with this airline. They overbooked the flight, not by just a few people, but I would estimate by at least 35-40%, based on how many people we saw that were denied boarding and the amount of people the plane holds. They sold our tickets that we already paid for, even though we arrived on time, and moved us to a flight 9 hours later. That flight was then delayed about 4 hours, so we were delayed about 13 hours. The airline did nothing to compensate us for this. We were told we would receive a free flight, and would receive an e-mail within 24 hours. When we didn't receive the e-mail, we called their customer service number, and were told that our flight 13 hours later was our free flight. I sent a request for compensation by e-mail, provided all of the information, and all of the additional details that they requested, and nothing. They closed the ticket without even a response. Worst experience ever!!! Unfortunately, departing from Mexico, we don't have the same protections regarding compensation for overbooked flights from the Department of Transportation, as we would have had leaving from the United States. We were hoping that leaving from Tijuana though the CBX was going to be a good option for us for the future, but never again.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Tue, 05/16/2017 08:10 AM
TIJ » MEX
From Rodriguez Airport (Tijuana) to Juarez International Airport (Mexico City)
4 out of 5
Well worth the Bargain
I recently flew with Viva aerobus & would like to say that my experience was mostly a positive one. Having said that, it is with the understanding that this airline is in fact a low cost carrier & as such must be regarded with certain limited amenities that are usually offered thru full service airlines. However, one element that can still be evaluated regardless of the level of comfort is basic courtesy & customer service experience and I feel viva aerobus meets or surpasses those expectations. I will definitely be flying with them again.
Recommended: Yes
Value for money: Yes
Customer Service: Good
Fri, 11/11/2016 09:36 PM
TIJ » MEX
From Rodriguez Airport (Tijuana) to Juarez International Airport (Mexico City)
1 out of 5
Worst Airline Experience Ever!
Hello, My name is Joseph Ganino I recently had multiple horrible experiences with Aeromexico. This first issue I ran into was prior to my flight on Thursday October 27, 2016 Aeromexico AM 173 from Tijuana to Mexico City at 7:00am. This was the first flight on my way to Peru for my Honeymoon. The night before the flight I was informed that my first name had been miss spelled by the travel agent who had assisted with booking my flights. I was informed by Aeromexico customer service that it was at the check in representatives discretion whether or not I would be able to fly on each of my flights with a misspelled name. They were not willing to change my name to my correct name and the flight would be non-refundable so if the Airline attendant refused to allow me to fly I would not be able to go on my Honeymoon nor would they be willing to refund my flights. Luckily my connecting flight was with Avianca not Aeromexico and Avianca was able to fix my name on each of their flights. I ended up going back and forth with 14 different customer services representatives with Aeromexico for about 4 ½ hours the night before my trip. Each customer services representative was excuses orientated rather than solution orientated and gave me one excuses after another about why they could not do something as simple as correcting my name. I continued to hang up on each representative after multiple excuses and would call back in. One representative tried to ask for $150.00 fee for each flight to fix my name so it was spelt correctly, this is when I knew that Aeromexico is all about making the travel experience as frustrating as possible for its customers so that it can get more money out of them. I refused to pay the fees and continued to call back in, I was finally able to speak with someone who somehow fixed my name on my flight home and informed me I would need to take my chances on the way there so I went to the Tijuana airport, did my best to distract the Airline attendant, and was able to get through without them catching my first name was miss-spelt as Jospeh rather than the correct spelling Joseph. This entire experience was extremely frustrating, stressful, and not the way you want to start off your Honeymoon. After an entire night of no sleep, a ton of stress, my wife crying due to the concern of potential not going on a trip we spent over $6,000 on we finally were on our way to South America. We had minimal to no issues with Avianca, and did not have another extremely stressful experience until our final flight home with Aero Mexico. After our first 6 hour flight from Rio de Janerio, Brazil to Bogota, Columbia, then our 6 hour flight from Bogota, Columbia to Mexico City, Mexico we were ready for our final flight home from Mexico City, Mexico to Tijuana, Mexico prior to using the border crossing into San Diego. This final flight was meant to be an easy 3 hour and 20 minute flight. The flight was on November 5, 2016 at 9:45pm flight number 2630 with Aeromexico. We ended up flying to Tijuana and when we got to the Tijuana Airport we were informed the fog was too thick to land and we ended up circling around the Tijuana Airport for nearly two hours. After circling for nearly two hours we were informed that the Plane would need to refuel at a nearby airport so they flew us into some random airport somewhere in Mexico where we sat on the runway for another two hours. At this point we had been on our 3 and 20 minute flight for 7 hours and 20 minutes with no food. I asked the attendants for food and they informed me they did not have any. I then asked to get off the plane so that I could buy food for my wife and I and I was informed that I was not allowed off the plane. After 2 hours of sitting on the runway they informed all passengers that the Tijuana airport was too busy at this point and we would be flying back to Mexico City. They made the statement, “we want to remind you this is a whether issue, it is not Aeromexico’s fault.” After multiple passengers argued and they gave several updates in Spanish, we were informed that we would be taken care of as soon as we got back to Mexico City. We would either be on the next flight out or they would provide us with a hotel to refresh. This was an outright lie. After the 3 hour and 20 minute flight back we landed in Mexico City and were told to go to Gate 27 for assistance. When we got to Gate 27 we sat in a long line to get a little piece of paper with a Mexico phone number and were told to call this line, there were no more flights available today and good luck getting home. We then attempted to call the line multiple times while getting charged international rates, sometimes the line was busy and when someone finally answered the call dropped. After multiple call attempts we attempted to get the issue fixed the logical way, walking up to a ticketing window. We sat in line for the first ticketing window for about 30 minutes and were informed to go to another window, where we spent another 25 minutes in line. We were then informed to go speak with a Manager and walked around and looked for a Manager, who informed us they were not able to assist and to call the number. I then about lost it letting them know the number did not work, neither did any of their employees, the airline is completely excuses orientated and did not provide solutions. The Manager then informed me of which desk I could go to in order to use an agent’s phone. We spent another 30 minutes in line and finally was able to use a janky phone that you had to hold the cord into the phone while I sat on hold for about 20 minutes. I was then informed that being that my flights were connecting from Avianca, I would need to go to the other Terminal to get this sorted out. After nearly 14 hours of no food this was the best news I had heard all day, I then went over to Avianca where I had a great experience. The agent spent over an hour arguing with Aeromexico and was able to get me on a flight for the following day. When I asked about a hotel I was informed I would need to go back to the other Terminal in order to work out accommodations with Aeromexico. After spending another 45 minutes in line, the agent sat on her computer and I was under the impression she was looking at booking us a hotel however now somehow magically she was able to find us two tickets out that night sitting right next to each other. We spent the remainder of the day in the airport, finally had some food and was able to fly out that night. My overall experience with Aeromexico was an absolute nightmare. It was extremely stressful and I am not even sure it is legal under federal and international aviation laws to not provide food for passengers on a flight which lasted over 10 hours.
Recommended: No
Value for money: No
Customer Service: Very Poor