Thai Airways International Reviews | Opinions of Thai Airways International shared by travelers



Thai Airways International

Thai Airways International logo
IATA code:TG
ICAO code:THA
Alliance: Star Alliance
Overall Satisfaction:
2 out of 5
12.5% of people who wrote a review recommend flying with Thai Airways International.
25% of people who wrote a review think Thai Airways International offers a good value for money.
50% of people who wrote a review think Thai Airways International offers a poor customer service.
Classes of service
Economy
50%
Business
50%
First
0%
Customer Service
Excellent
12.5%
Good
12.5%
Satisfactory
0%
Poor
50%
Very Poor
25%
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How is Thai Airways International ranked...?
#1
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#2
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#3
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
#1
71.3 total score
10 reviews
70% Recommended
70% Value for Money
3.6/5 Customer Service
#2
64.7 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#4
60.7 total score
12 reviews
50% Recommended
67% Value for Money
3.1/5 Customer Service
#5
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#6
48.1 total score
9 reviews
33% Recommended
56% Value for Money
2.6/5 Customer Service
#7
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#8
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#19
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#21
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#22
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#23
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
43.1 total score
6 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#26
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#27
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#28
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#29
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#30
32 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#31
30.2 total score
6 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
23.3 total score
6 reviews
17% Recommended
17% Value for Money
1.3/5 Customer Service
#34
19.6 total score
3 reviews
0% Recommended
33% Value for Money
1.3/5 Customer Service
#35
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#38
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#39
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#40
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#41
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#42
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#46
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#47
40 total score
12 reviews
33% Recommended
42% Value for Money
2.1/5 Customer Service
#48
37.6 total score
85 reviews
27% Recommended
40% Value for Money
1.9/5 Customer Service
#49
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
#50
28.8 total score
8 reviews
13% Recommended
50% Value for Money
1.6/5 Customer Service
#51
21.7 total score
10 reviews
10% Recommended
10% Value for Money
1.5/5 Customer Service
#52
21.5 total score
8 reviews
13% Recommended
25% Value for Money
1.3/5 Customer Service
#53
14 total score
15 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#1
79.9 total score
14 reviews
79% Recommended
79% Value for Money
4.1/5 Customer Service
#2
64.7 total score
18 reviews
56% Recommended
56% Value for Money
3.3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#6
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
55.6 total score
6 reviews
33% Recommended
83% Value for Money
2.8/5 Customer Service
#10
48.1 total score
9 reviews
33% Recommended
56% Value for Money
2.6/5 Customer Service
#11
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#12
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#13
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34.5 total score
8 reviews
13% Recommended
25% Value for Money
2.4/5 Customer Service
#16
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#17
33.5 total score
9 reviews
22% Recommended
33% Value for Money
1.8/5 Customer Service
#18
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#19
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#20
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#21
40.4 total score
23 reviews
30% Recommended
39% Value for Money
2.3/5 Customer Service
#22
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#23
33.9 total score
33 reviews
24% Recommended
21% Value for Money
2.2/5 Customer Service
#24
27.4 total score
35 reviews
11% Recommended
23% Value for Money
1.8/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Thai Airways International Reviews

"Poor ground service"

Review

Flew business class from Manila to Bangkok 25 July. The lounge is one of the worst business class lounges I have ever been in - extremely crowded, difficult to move around because the chairs and tables are so close together. They ran out of sandwiches, when I asked if they could bring more the answer was "no".

Went to board - for some reason we had to queue to reach the boarding lounge - three people sat at a desk, one closely examing each ticket and boarding card then stamping the boarding card "security", the second highlighting seat numbers on a seating plan, the third one observing. Other airlines do not seem to feel the need to subject their passengers to this unnecessary additional check and queue.

As soon as I passed this check business class passengers were called for boarding. My boarding card was checked again and I ended up standing on one of two lanes waiting to board - for 15 minutes. All the rest of the passengers remained in their seats. I asked the supervisor why we were called forward then made to wait for so long. She told me this was so that we could be "monitored". When I told her that I considered this poor service she shrugged and turned away.

Other passengers told me that they are used to such a poor level of service from Thai Airways in Manila. I am likely to be flying the Bangkok - Manila route frequently, but will look at other airlines.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
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"unpleasant thus unprofessional cabin crew"

Review

I had flown Thai airways several times few years ago and last times was JAKARTA-PARIS return on 16th and returned on 27th May 2013. The jakarta-bangkok flight was ok, steward/ess are friendly. I flew back to jakarta with TG 931 Boarding the plane in CDG airport and heading to my seat greeted by the male crew / steward who greet me with Thai greeting and then followed by Thais phrases which I didn't understand, I told him that I am Indonesian. Then he said something in Thai language that made passengers laughed. I assumed they are Thais as they understood and laughed to it. I was felt uncomfortable about it, he supposed not to said something that could offend the passenger knowing we don't understand the language, in top of that mocking the passenger is totally unprofessional.

The second was a stewardess that had unpleasant attitude, looked like unhappy doing her job and totally unfriendly. Well, about this I don't really bothered as I mostly encounter with this attitude with Thai airways stewardess, so I just think they are unhappy people with unhappy job.
This attitude had reminded me why I didn't book Thai airways for a while to go to my vacations destinations. The minutes I encounter with this attitude, I realized it was too late.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"involuntarily offloaded and staff lying to us"

Review

My family had 4 booked seats on a direct flight from Hong Kong to Phuket at december, 23th . They involuntarily offloaded us from that flight (because the flight was full) and promised us to send us to Bangkok with the next flight, local staff will pick up our family and helps us to go to the transfer desk getting new boarding passes for the connecting flight from Bankok to Phuket. Nothing of that was true!!! No one was waiting there, we did not get a connecting flight and finally we lost one day of our vacation arriving at midnight in Phuket. This was an extremly frustrating experience with Thai Airways and it spoiled part of my vaccation.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Cabin staff very rude"

Review

Air hostess is expected friendly. But for the first time I saw Air hostess with very rude attitude.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Very rude customers service"

Review

I m a Thai person and I have to give a review to Thai-airways as I can't ignored the way they were treated Thai people on the aircraft and ground anymore!!! I was diagnosed as a breast cancer and will travel to Bangkok with my 11 months old son, I was calling Thai airways reservation staff to see if I can reserved a seat, which is more legs room, but as soon as this Thai reservation guy pick up my call and knew that I m a Thai, he was start to asked me what do you want? But in Thai, of course!!! I felt very small and felt like I have to beg him to help me!!! All the Thai staff for TG are very nice to foreigner but not for Thai people , they were look down on Thai woman on the plan and on the ground !!! I m sick and tired of the way they're, and thinking they are better than the rest of Thai people in oversea!! Never ever will fly Thai again!! No tv, staff are so ruddddddddddeeeeee!!!! Will fly Emirate or British airways next time...

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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Sat, 01/28/2012 05:47 AM
2 years ago

it is sad to read reviews like, and does not bode well for an international organisations. Sadly I hear this about other SE Asian airlines and their nationals, and yes including SQ.

It does seem at times there is reverse racism towards their 'own kind' fairly shocking really... mind you, ba is not better .. to everyone actually does not discriminate it's poor service :-)

"A shock"

Review

Having just returned on Thai Airlines I have had a real shock at just how bad an airline can be.
I read other peoples complaints but have never experienced seriously rude cabin staff, poor service and inedible food before. Over the past few months I have travelled Etihad, Singapore, Qantas, Turkey Airlines and Bangkok Air along with Silk Air and all have been very good flights.
After being seated in my booked and allocated seat they asked me to move to a very bad location, when I suggested another suitable seat they declined saying they keep this for crew (I noted it was not used during the flight). So they moved the gentleman next to me (unhappily) and placed a gentleman with a 2 yo screaming child.
This gentleman was also unhappy as he was forced to leave his wife and baby. For the rest of the flight the crew were surly and unhelpful to both of us. The food was inedible and no-one cared. It will be my first and last flight on Thai (and others on the plane). Where were they lovely Thai people in their advertisements? Does anyone care?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"London to Bangkok Boeing 747-400"

Review

I travelled on a boeing 747-400: I was looking forward to a few films and a nice sleep from a tiring business trip from Bangkok. The staff were friendly I must admit. BUT firstly my table was broken and my television stopped Working after an hour of the journey. I then moved seats to find that the chair did not work and could not be moved at all! The staff seemed very aware that this was common on their airline. I then managed to find a free seat near the toilet which meant the constant flush and opening of the door deprived me of any rest or sleep. The food was satisfactory yet compared to other airlines this was definitely not worth the money. Not to sound pompous but I hate to imagine what it was like in economy. Thai airways is clearly running on a low budget recently and so I would not recommend it.

Conclusion
Value for Money:No
Customer Service:Good
Cabin:Business Class
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"A very professional company with obliging crew"

Review

I've travelled four times on this airline’s economy class. It’s a very professional company, with sweet and very obliging crew. For tall people, room between the seats is alright (not a detail!). The planes look trustworthy. I felt secure.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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