Thai Airways International
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Thai Airways International Reviews
"involuntarily offloaded and staff lying to us"
My family had 4 booked seats on a direct flight from Hong Kong to Phuket at december, 23th . They involuntarily offloaded us from that flight (because the flight was full) and promised us to send us to Bangkok with the next flight, local staff will pick up our family and helps us to go to the transfer desk getting new boarding passes for the connecting flight from Bankok to Phuket. Nothing of that was true!!! No one was waiting there, we did not get a connecting flight and finally we lost one day of our vacation arriving at midnight in Phuket. This was an extremly frustrating experience with Thai Airways and it spoiled part of my vaccation.
"Cabin staff very rude"
Air hostess is expected friendly. But for the first time I saw Air hostess with very rude attitude.
"Very rude customers service"
I m a Thai person and I have to give a review to Thai-airways as I can't ignored the way they were treated Thai people on the aircraft and ground anymore!!! I was diagnosed as a breast cancer and will travel to Bangkok with my 11 months old son, I was calling Thai airways reservation staff to see if I can reserved a seat, which is more legs room, but as soon as this Thai reservation guy pick up my call and knew that I m a Thai, he was start to asked me what do you want? But in Thai, of course!!! I felt very small and felt like I have to beg him to help me!!! All the Thai staff for TG are very nice to foreigner but not for Thai people , they were look down on Thai woman on the plan and on the ground !!! I m sick and tired of the way they're, and thinking they are better than the rest of Thai people in oversea!! Never ever will fly Thai again!! No tv, staff are so ruddddddddddeeeeee!!!! Will fly Emirate or British airways next time...
Having just returned on Thai Airlines I have had a real shock at just how bad an airline can be.
I read other peoples complaints but have never experienced seriously rude cabin staff, poor service and inedible food before. Over the past few months I have travelled Etihad, Singapore, Qantas, Turkey Airlines and Bangkok Air along with Silk Air and all have been very good flights.
After being seated in my booked and allocated seat they asked me to move to a very bad location, when I suggested another suitable seat they declined saying they keep this for crew (I noted it was not used during the flight). So they moved the gentleman next to me (unhappily) and placed a gentleman with a 2 yo screaming child.
This gentleman was also unhappy as he was forced to leave his wife and baby. For the rest of the flight the crew were surly and unhelpful to both of us. The food was inedible and no-one cared. It will be my first and last flight on Thai (and others on the plane). Where were they lovely Thai people in their advertisements? Does anyone care?
"London to Bangkok Boeing 747-400"
I travelled on a boeing 747-400: I was looking forward to a few films and a nice sleep from a tiring business trip from Bangkok. The staff were friendly I must admit. BUT firstly my table was broken and my television stopped Working after an hour of the journey. I then moved seats to find that the chair did not work and could not be moved at all! The staff seemed very aware that this was common on their airline. I then managed to find a free seat near the toilet which meant the constant flush and opening of the door deprived me of any rest or sleep. The food was satisfactory yet compared to other airlines this was definitely not worth the money. Not to sound pompous but I hate to imagine what it was like in economy. Thai airways is clearly running on a low budget recently and so I would not recommend it.
"A very professional company with obliging crew"
I've travelled four times on this airline’s economy class. It’s a very professional company, with sweet and very obliging crew. For tall people, room between the seats is alright (not a detail!). The planes look trustworthy. I felt secure.