Tehran - Abu Dhabi Flight Reviews

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Abu Dhabi
Air Berlin
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
Tehran-Abu Dhabi route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Tue, 07/08/2014 02:12 PM
From Imam Khomeini Airport (Tehran) to John F. Kennedy International Airport (New York) via Abu Dhabi International Airport (Abu Dhabi)
1 out of 5
7 out of 8 pieces of the four of us were missing. After we filed at JFK, not only they did not fill out the reference number (which we realized afterwards) but also they NEVER picked up the phone number they provided in the next 5 days. After 4 days, 5 pieces arrived at 1:30 AM with two suitcases broken, the food in it gone bad and contents broken. I called Germany (the baggage center) several times to claim but no success in getting some one. The people that I talked with say they cannot even track where the baggage is, although I have the tag number. Isn't this supposed to be trivial for a business whose job is to transport people and goods? Terrible terrible experience.
Recommended: No
Value for money: No
Customer Service: Very Poor