Tarom Reviews | Opinions of Tarom shared by travelers



Tarom

Tarom logo
IATA code:RO
ICAO code:ROT
Alliance: SkyTeam
Overall Satisfaction:
2.1 out of 5
28.6% of people who wrote a review recommend flying with Tarom.
42.9% of people who wrote a review think Tarom offers a good value for money.
57.1% of people who wrote a review think Tarom offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
14.3%
Good
0%
Satisfactory
28.6%
Poor
0%
Very Poor
57.1%
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How is Tarom ranked...?
#1
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#2
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#1
77.1 total score
7 reviews
71% Recommended
86% Value for Money
3.9/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
55.4 total score
9 reviews
44% Recommended
78% Value for Money
2.8/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#6
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#7
46.6 total score
31 reviews
45% Recommended
55% Value for Money
2.2/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#10
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#14
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#20
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#22
70.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#23
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#24
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#25
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#26
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#27
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#28
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#29
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#30
47.5 total score
5 reviews
40% Recommended
60% Value for Money
2.6/5 Customer Service
#31
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
28 total score
2 reviews
0% Recommended
0% Value for Money
3/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#43
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#44
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#48
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#49
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#65
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#66
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#67
34 total score
33 reviews
21% Recommended
39% Value for Money
1.8/5 Customer Service
#68
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#69
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#70
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#71
28.9 total score
31 reviews
16% Recommended
26% Value for Money
1.7/5 Customer Service
#72
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#73
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#74
22.9 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#75
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#2
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#3
89.3 total score
2 reviews
100% Recommended
100% Value for Money
4.5/5 Customer Service
#4
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#5
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#6
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#7
33.3 total score
2 reviews
0% Recommended
50% Value for Money
2/5 Customer Service
#8
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#9
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#10
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#11
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#12
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#13
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Tarom Reviews

"The best flying experience that I've ever had!"

Review

I just flew last week from Vienna to Chisinau (Moldova) via Bucharest with Tarom. Firstly, I specifically chose Tarom because I fly frequently with them and I've always more than satisfied with their overall product! Both flights were fully packed and on-time. I flew on flight RO344 from Vienna to Bucharest (their daily evening flight) operated by a Boeing 737-700 aircraft. The aircraft itself was impressively well maintained for its age and was clean too! The flight attendants were very professional and kind throughout the flight. I was surprised by their advanced command of the English language. We were served a warm meal (!) which is definitely not something you see nowadays on most Airlines, especially for such a short flight! Being 2 meters tall, I normally have problems with airline seats, but I've never flown this comfortably before, as I have on Tarom! On the Bucharest-Chisinau leg, we were served a large (and filling) sandwich, along with a caramel chocolate bar, alongside 3 drinks of our choice. Once again, no delays whatsoever. As a frequent flyer, I strongly recommend Tarom to everyone out there, who is seeking a safe and comfortable flight with tasty warm food on board, as well as care by professional flight attendants and well-trained pilots! Excellent job Tarom, can't wait for my next flight with them!

The best flying experience that I've ever had! - Tarom review (1)
Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"unacceptable"

Review

On Friday, 13/11/2015 I was flying with Tarom in the flight RO273 from Bucharest to Athens.
I had check in and drop luggage by 17:30. And at the time of the boarding I had to visit the ladies room. So, your airlines didn't announce my name on the loudspeaker and the aiplane just left without me. When I go to your desk on the Otopeni airport the employee laught with the situation and he didn't try to help me.
Furthermore, I went to the lost and found and my luggage was traveling to Athens without me (I am informed that this is prohibited). So after the land of this flight I went again on the desk and there was another employee (woman this time) that tell that she cannot know where is my luggage. Her behaviour was unacceptable she was screaming at me that this is not her job , she even tell me that if I don't leave from her desk she will call the police. After a big argue she fainally call someone and informed her that my luggage is at lost and found in Eleutherios Venizelos Athens Airport.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"TAROM Never Again"

Review

I have been been trying to contact TAROM for the past month. Instead of dealing with my request, TAROM blocked me from access their facebook page and will not let me comment in the page. They also deleted all my previous complaints.

I wonder if this is their standard approach to a customer complaint: IGNORE, DELETE, FORGET.

So before this also gets deleted and this account blocked from commenting here I want to share some things about this company. TAROM is a company that:

1. Offers no compensation for delayed flights even if the customer
wants to claim the money spent on the taxi ride because the flight
arrived so delayed that there were no buses.

2. Offers no refreshments to the passengers when their flight is delayed for 6h.

3.Instead of resolving the customer's issues, ignores his emails and
blocks him from commenting in their Facebook page.

4. Deletes all the complaints from their webpage and pretends it never happened.

5. Gives you 30 days to solve your claim and ignores you for 45 days.

6. At the end offers you a discount for you next trip meaning that
instead of compensating you, you have to buy them another ticket for a
discount.

7. Thinks that it is unreasonable to donate the refunded (taxi fare +
meals bought while waiting at the airport) to a charity.

8. I will never flight with them again.

9. I will not recommend to any if my friends/colleagues.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Worst experience ever"

Review

We had bought our tickets months in advance, direct flights (Bucharest- Geneva). They cancelled our flight 1 month before the departure and booked us on new flights 3 days after the initial departure. We had to write a few times before they booked us on new flights on the same day as the initial departure (Bucharest-Munich-Geneva). The day of our departure, when we checked in, the ground staff told us we didn't have any booking for the Munich-Geneva and looked completely unconcerned and barely polite until we showed them our booking confirmation. Then, still acting like if they didn't care at all about us, they finally did something looking really annoyed and booked us new flights, one of them leaving with four hours delay....

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Tarom is one of the worst airlines out there."

Review

They lost our baby car seat and nobody knows where it is. Nobody contacted us to let us know what is going on and they are closed on weekends so if you have any issues good luck. They will sell you a ticket 24/7 but they will not help you after you bought it.
I hope they go broke.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Not more than a trip with the bus"

Review

There is no advantage in flying with TAROM over other airlines that provide cheaper comparable services. Let's take for example what happened to us: we go to baggage drop-off - our seats are confirmed (reserved with online check-in, party of two) and at boarding they tell us that one of the seats was changed for some idiotic reason... I have never experienced this poor services with no other major airline (like Lufthansa,KLM,LOT), which leads me to believe this company is one from the low-end regarding services but with high prices. Even the services onboard the plane don't justify the prices...

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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"Apart from Check In TAROM is fine"

Review

My initial experience of TAROM at T4 was not the best. Having checked in online OK through their website I thought armed with my Skyteam Gold card I could simply go into the separate Skyteam business class check in area and drop my bag off. O no no no. The person behind the Alitalia desk said this was not possible today but I could ask at the Alitalia desk in front of the normal check in queue. However it was absolutely chaotic so I joined the TAROM economy queue. There were two check in counters open manned by Alitalia ladies. At one desk two schoolkids obviously had a problem with checking in but instead of asking them to stand aside they were there blocking one check in desk for the whole 20 minutes I queued up.
Once on board the full Boeing everything was fine. On board service was fine and the inflight pasta meal was OK and wine and beer free of charge.
The internal flights from Bucharest to Timisoara and back were fine. They use a Boeing which is just as well as it was full. There is just time for peanuts and a soft drink during the 40 minute flight.
The only slight downside of the flight back to LHR from Bucharest was the slightly chaotic check in - but there was a large party of school kids.
All in all TAROM is fine.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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