Taipei - Ho Chi Minh City Flight Reviews

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Ho Chi Minh City
VietJet Air
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
Taipei-Ho Chi Minh City route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Mon, 12/26/2016 11:18 AM
From Taiwan Taoyuan International Airport (Taipei) to Ho Chi Minh City Airport (Ho Chi Minh City)
1 out of 5
Worst Airline experiece ever, misleading booking process, bad customer service
Worst airline experience ever. Beware! I have flown on many international flights. This is the worst experience I have had. I researched if I need Transit Visa, both with embassy and on VietJet Air's website before booking. Embassy said "no don't need it" in my situation since I am only in airport for 2 hours and will not be leaving through Immigration. I could find no information saying I needed it on VietJet Air's booking website. I paid for ticket and then booked connecting flight from HCMC to Bangkok with Jetstar (with a 2 hour layover in HCMC International Airport). Upon arriving at Taipei Check-In counter they refused me to allow me to board without a transit visa! I was gob-smacked that their website doe not state this. After all they are a national Vietnamese carrier. So they give me a web address to apply for urgent visa (which takes up to 2 days and they said would cost another $90!). Then while I am applying for it they close the check-in counter! I missed the flight and they would not re-imburse any money including money I paid for baggage & extras etc (which is ridiculous considering they didn't take any of my baggage. And I missed my connecting flight I paid for. The staff were EXTREMELY unhelpful. Never never again will I make the mistake at buying a ticket with an airline that has such a bad reputation, and justifiably so. I recommend never to fly with VietJet Air if you do not like gambling with your money. I feel the dubious nature of their website is misleading and dishonest so that they can financially benefit in situations like this. My ticket was not cheap either, considering it was holiday season! A complete disaster...
Recommended: No
Value for money: No
Customer Service: Very Poor