Sydney - Orlando Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Sydney-Orlando route
Delta Air Lines
Delta Air Lines
Delta Air Lines
Global
Delta Air Lines
Delta Air Lines
Qantas Airways
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Sydney
Orlando
Delta Air Lines
Global
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
Sydney-Orlando route
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
Qantas Airways
Global
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
Sydney-Orlando route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Wed, 10/22/2014 02:09 AM
SYD » MCO
From Kingsford Smith Airport (Sydney) to Orlando International Airport (Orlando)
1 out of 5
A380 Sydney to Dallas and return
Why is QANTAS deleting this post from your facebook page – this is not offensive? Or is the truth offensive to QANTAS Ref: 2014/198858 Dear Mr xxxxxxxx, Thank you for taking the time to contact us. I was concerned to learn of your experience with Qantas and I am sorry that we did not meet your expectations on this occasion. Your feedback is very important to us and please be assured we are continuously working towards ways of improving the overall Qantas customer journey experience. I appreciate you sharing your concerns which will be referred to the relevant Qantas business area for their review. I do hope we have the opportunity to welcome you aboard Qantas again soon. Kind Regards Qantas Customer Care ****************************************************************************************** Is this Customer care or Customer “blow off” The first part of my journey was delayed by 25 hours because of a mechanical failure that meant we were in the air for almost 10 hours before we landed back again in Sydney... and I do believe mechanical failure was because of poor maintenance. I didn’t even discuss the smell in the plane from toilets being unusable/blocked in the lower economy area.... mechanical failure or just poor servicing. The return leg was under staffed (two crew members only in Premium Economy).... and are you sorry that Qantas did not meet my expectations or are you sorry that Qantas failed to provide adequate staff for the passengers to enjoy the service they had payed for. The last time I flew with Qantas Internationally in 2013 was to Phuket via Bangkok and the flight to Bangkok was delayed in Sydney for 7 hours, while again, Qantas endeavoured to fix a mechanical failure... Your response is not acceptable, I would ask you to revisit the situation and come back to me with a better response that means something..... I had almost 17 hours of poor service, and you’ve spent all of 2 minutes sending me this rubbish.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Mon, 11/26/2012 12:13 AM
MCO » LAX » SYD
From Orlando International Airport (Orlando) to Kingsford Smith Airport (Sydney) via Los Angeles International Airport (Los Angeles)
2 out of 5
Cheap, No Frill, keystone cop flight attendants
Flight from Orlando to Lax was typical...Overbooked and all scrunched up on 737 aircraft. When I asked if I could have a second bag of penuts, the attendant told me that some airline charge for penuts. Hey, keep your penuts lady. This airline has really gotten cheap and rude. Flight was smooth though. La to Sydney was a smooth flight also, but Delta's International flight attendant service scrapes the bottom of the barrel. Be sure to take your own BBQ wet nap cause there are no hot towels and they only give you one wet nap. I ask if I could skip dinner and eat later. Attendent say no, the food would probably be gone if I didn't eat when it was served. I had a glass of wine and when I asked what kind it was the attendent told me it was boxed. Total dingbat. You are offered a lot of water to drink though but service was pitiful. The times I went to the restroom, I always saw a flight attendent eating. Now I know where the food went. Very rude attendents. They kept bumping themselves and their carts into one another and the seats, then just laughed. Funny once but after hour number 10, it was just plain stupid. It was like watching the Stooges. If at all possible, I will not take another International flight with Delta. Too many other airlines are out there that treat passengers with much more respect and offer quality service. What s disappointment Delta turned out to be. A very long flight made to seem longer because of the attendants. Never again.
Recommended: No
Value for money: No
Customer Service: Poor