IF YOU ARE A SURFER TRAVEL WITH ANOTHER AIRLINE! After travelling back from Denpsar to Sydney I returned home and opened my board bag and one of the boards (New prior to the trip) was demolished beyond repair. It looked like they had caught in a door or had a shark loose in the cargo bay. After complaining to Garuda they basically couldnt care. They said they take no responsibility for luggage and they outsource the ground crew staff so take no responsibility in what happens to your equipment. POOR experience which only highlights the poor leg room, crap food they serve, lack of service agents at the airport meaning you wait longer to checkin in than other airlines and one of the most terrible air safety records in the world. Will ensure no one I know travels with them. Worst airline!!

Fantastic service from the time you check in to the time you get off the plane. The staff are always very helpful & very friendly.There is over head tv screens which offer great movies or you can hire a video on demand for a small fee of around $10 but thats a small price to pay. The meals you had to pay for in economy but the prices are pretty competitve with the prices you would pay at a cafe/shop. I have had more than the allowed 20 kilos on numerous times but have never had to pay extra as yet.