Sydney - Auckland Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Sydney-Auckland route
Lan Airlines
Lan Airlines
Lan Airlines
Global
Lan Airlines
Lan Airlines
Lan Airlines
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Sydney
Auckland
Jetstar Airways
Global
31 total score
27 reviews
19% Recommended
33% Value for Money
1.8/5 Customer Service
Sydney-Auckland route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Lan Airlines
Global
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
Sydney-Auckland route
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
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Tue, 04/17/2012 11:04 PM
SYD » AKL
From Kingsford Smith Airport (Sydney) to Auckland International Airport (Auckland)
1 out of 5
Worst Travel Experience Ever
The staff was incredibly rude and dismissive. They broke into my checked bag and stole over $300 worth of personal property then did nothing to assist in finding it. The phone service has a one hour wait to get a person that says she has no authority and you can't talk to a supervisor. The seats are midget sized (smallest I've ever seen), they charge for everything (water even), they charge absurd checked bag fees online and then you get on the flight and everyone has a dozen carry-ons of crap - making it even more cramped and miserable.
Recommended: No
Value for money: No
Customer Service: Very Poor
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Tue, 04/03/2012 06:16 AM
SYD » AKL
From Kingsford Smith Airport (Sydney) to Auckland International Airport (Auckland)
5 out of 5
Cool and calm
We booked Qantas for this flight, not realising until the booking was done that it was a code-share operated by LAN Chile. The next surprise was at the airport. We arrived early at the gate lounge, about 45 minutes before departure, and found passengers were being allowed to board as they arrived. Whether this was a one-off situation or is company policy I don't know, but it made boarding this flight more pleasant than any other departure. Almost like boarding a long distance train at its start point, passengers calmly found their seats, organised their hand-carry baggage and settled in without all the mass lining up down the aisle as luggage was hoisted into the lockers or assorted bits and pieces sorted out prior to seating. No crowding into the gatelounge, no interminable wait on too few seats, no rush to queue when called (or envy when some classes/groups/seat numbers were allowed to go first!). Marvellous. Once underway in the almost new A340-300, service was just as calm. Nothing fancy though, a "breakfast consisting of a tiny fruit salad and a cold cheese and ham croissant was adequate but efficiency and politely distributed. Seats just as tightly spaced as most other airlines Arrived in Auckland ahead of schedule and bid farewell to a pleasant airline. Most of those on board were obviously continuing on to Chile, a long haul on which I hope the calm prevailed and eased the ordeal.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent