Swiss International Airlines Reviews | Opinions of Swiss International Airlines shared by travelers

On the 27th April 2012, my daughter and I flew on LX 237 from Cairo to Zurich with each one suitcase checked through to London City Airport.

Because I bought the tickets separately online, I could not get seats on the same flight so I was booked on LX 460 to LCY at 08.45 on the 28th April 2012 and my daughter on LX 450 to LCY, same day, but at 07.15.

LX 450 was initially delayed somewhat, supposedly due to bad weather at LCY, but was then cancelled, even though there was no longer any bad weather at LCY, as all subsequent flights flew as scheduled.

When I arrived at LCY, I discovered that my suitcase had not arrived and this was not received by myself until the afternoon of the 1st May 2012, some 3 ½ days late.

My daughter was not flown to London until the 15.20 flight, LX 324, over 8 hours late, and then to London Heathrow and not to London City Airport.

Furthermore, my daughter’s suitcase also did not arrive and was only delivered some 2 ½ days later to her hotel on the late afternoon of the 30th April 2012. Her suitcase had been locked but the lock had been broken off and the contents of the bag had clearly been tampered with. Fortunately nothing was missing.

The reason for this trip was for my daughter and I to attend, on the afternoon of the 28th April 2012, the 82nd Birthday Luncheon of my mother, in South London, and then to travel later in the afternoon with my mother and brother’s family down to Portmouth, where we all were to participate in the wedding and reception of my niece.

Because of the cancellation of my daughter’s flight and her subsequent very late arrival at the wrong airport in London, coupled with the serious delays in both of our suitcases, we basically missed these events.