Spirit Airlines Reviews | Opinions of Spirit Airlines shared by travelers



Spirit Airlines

Spirit Airlines logo
IATA code:NK
ICAO code:NKS
Overall Satisfaction:
1.4 out of 5
8.6% of people who wrote a review recommend flying with Spirit Airlines.
8.6% of people who wrote a review think Spirit Airlines offers a good value for money.
71.4% of people who wrote a review think Spirit Airlines offers a very poor customer service.
Classes of service
Economy
88.6%
Business
11.4%
First
0%
Customer Service
Excellent
2.9%
Good
5.7%
Satisfactory
5.7%
Poor
14.3%
Very Poor
71.4%
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How is Spirit Airlines ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Spirit Airlines Reviews

"Horrible Customer Service and Communication"

Review

My husband and I went to Vegas for my spring break from nursing school, which was supposed to be nice and relaxing, but ended up being a complete nightmare on the day we were supposed to fly back home. Our original flight from Chicago left without much incidence and i wasn't going to complain about certain things, but now that my experience was so horrendous, I'm going to list it all.

Bags - all bags, checked and unchecked are extra. If your bag is over 40 pounds, there's another fee for that (most airlines give you 50 pound limits).

Seats - the seats are literally benches with seat backs attached. Seats don't recline and you are forced into a completely upright position for the entire flight unless you want to pay extra for the couple of seats that do recline. Ridiculous. Our flight left chicago at 10:30 pm and arrived in Vegas at midnight Vegas time (which was 2am Chicago time...needless to say, we were exhausted and our backs hurt).

Flight drinks and food - ALL at an extra charge. Even water and pop.

Ok, that was my major complaints BEFORE our return flight home.

On 4/5/12, we arrived at the airport 2 hours before our flight to find out that our flight was CANCELLED. Best part was nobody was addressing us or answering our questions. They just kept saying, you have to wait in this line that wasn't moving. I kept hearing from other people down the line that the soonest they'd be able to get us home was 4/8/12 in the afternoon. That's three more days of hotel and food in Vegas (NOT cheap), and they were offering us a $50 flight voucher for future flights for our "trouble." No offer of payment for food and hotel for 3 MORE DAYS.

After asking if they needed my information, I was told no, only to find out from a supervisor 10 minutes later that they did indeed need my info to help us. The communication and customer service was a mess. They kept saying they'd get back to us and to go have a seat and wait and that they'd get it "figured out." We arrived at the airport at 12:20 Vegas time and didn't have an answer about whether or not we'd be able to get home until 2:20 Vegas time. In the meantime, we're trapped in the desert with no water and no access to food until they can get it fixed.

Once we were transferred over to an American Airlines flight, things went much more smoothly, but the way things were handled by Spirit was horrendous. They claimed they had contacted all the passengers, but the only contact I had recieved was a missed phone call from a number I didn't recognize and no message. Our flight was cancelled because supposedly hail punched 12 holes into the body of the plane that we were supposed be be flying on. Makes you wonder about the craftmanship of their plains if hail can put 12 holes into their air carriers.

Needless to say, I will NEVER fly with spirit again. This situation was handled very poorly, and I have heard from other spirit customers, including friends of mine, that this is par for the course for this company. Why are they even still in business? Once you pay for all the extras they charge you, you're flight is not going to be any cheaper than they other air carriers.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Just Awful"

Review

Worst flight experience ever! Flight was delayed both ways. Many hours for the return flight and once they boarded us, we have to sit on the plane at the gate for another 45 minutes as the captain shared with us that "their corporate office had not logged our flight and we could not leave until that was processed:. So we sat in seats that did not recline, no magazines provided and the most unfriendly staff. Prior to boarding the nine Spirit terminal counters around us had not one employee avaiable to answer and questions or provide assistance. To check a bag was less expensive than to carry on a bag. How backwards is that!!! Never! Never! Again! I would be willing to pay more money to not have my flight delayed and have friendly staff to assist me.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worse Airline Ever"

Review

I had a business trip that left Orlando heading to St. Thomas on August 18th. The flight attendants were non existent! The return for August 21st was horrible! Due to the Hurricane the flight was canceled, that is understandable, it was the no communication from the spirit airlines employees. As we the passengers were waiting to board, they were not telling us anything! The weather got worse, 1 hour late they finally board us and then had us sit in the plane for 5 minutes shy of 2 ours on a runway with strong winds that would rock the plane. When we went back to the terminal they instructed us to go to the Spirit counter for additional help. There they handed us a handwritten list of local hotels. Angry at this point, headed back to the hotel I originally stayed at, I called the reservation number. After being on hold for 20 minutes, I finally got through, they could not get me on a flight until Wednesday the 24th. When I would call between the 21st and the 24th for possible cancellations, I would get different flight information. I was told that my connecting flight was completely cancelled. The stress to find a way home began. All I wanted was to get back to my family. Finally after another stressful call, I was able to get a supervisor, previous customer services reps refused to switch me to a supervisor. After receiving final confirmation that my flight on Wednesday the 24th was a go, no mentions of delays I was headed to the airport. When I got to the airport, a spirit employee mentions that the plane was delayed but would not give more information. Here it is going on 2p, we the passengers searched on our phones to get more information, we found out that the flight coming to pick us up for a 3:30p flight was 2 hours delayed in Ft. Lauderdale and possibly will be cancelled! No notification from Spirit Employees. I had to go to Delta Airlines to beg to get on their 3pm flight. Thank goodness they were accommodating. They did not charge for bags or food. Unlike spirit, they charge for everything but the air you breathe!
I would not recommend them if they were the last airline flying....Do not fly Spirit!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"WORST AIRLINE EVERY WITH THE MOST HORRIBLE CUSTOMER SERVICE AND PASSENGER APPRECIATION"

Review

SPIRIT HAS TO BE THE WORST AIRLINE WITH ALL THE DAMN FEES AND HORRIBLE CUSTOMER SERVICE HOW ARE THEY IN BUSINESS!!!
There were 15 of us on a return flight from Cancun, Mexico to Fort Lauderdale, Florida. Two of us, myself and another friend that was in the group were continuing on to Atlanta, Ga. The flight out of Cancun was scheduled to depart at 11:19am. The flight didn’t leave until about 12:00pm (Cancun time). The following is the original flight details:
Sunday, March 13, 2011
Spirit Airlines # 436
Cancun (CUN) to Fort Lauderdale International (FLL)
Departure (CUN): March 13, 11:19 AM CST (morning)
Arrival (FLL): March 13, 2:57 PM EDT (afternoon)
Sunday, March 13, 2011
Spirit Airlines # 600
Fort Lauderdale International (FLL) to Atlanta Hartsfield-Jackson ATL (ATL)
Departure (FLL): March 13, 4:00 PM EDT (afternoon)
Arrival (ATL): March 13, 5:57 PM EDT (evening)
We didn’t arrive into Fort Lauderdale till about 3:15 and didn’t get thru customs till about 4:15. Finally after going thru customs (mind you they did not expediate those of us catching connecting flights), we went to the re-check where we had to re-check our bags and after doing so the agent there said we need to run to the gate. We then still had to go thru security which again they did not expediate us. We get to the gate and then the flight was already gone, right now is about 415 420pm. We then had to figure out alternative ways to get back to our home city of Atlanta, Ga. We went to the ticket counter and they said the next available flight to Atlanta was not until Tuesday 3/15/11. Now how the hell could we take a flight 2 days later. WE HAVE A JOB TOO!! We could have went on standby on the 9:25 flgith but there was two of us and even that WAS NOT guaranteed. So according to the ticketing agent, our flight was to depart at 4pm and the next flight wasn't till 925. THAT IS A 5 HOUR GAP! HOW THE HELL DO THEY NOT HAVE A FLIGHT THAT LEAVES FOR ANOTHER 5 HOURS WHEN THEIR MAIN HUB IS THERE IN FT. LAUDERDALE!! We then spoke with a supervisor named KENNETH and he told us to contact Spirit’s Corporate office. Mind you Spirit's corporate office is in Ft. Lauderdale!! That is their main hub. We did just that and they were closed. We then told Mr. Kenneth to give us some kind of credits and vouchers and he said they could not do anything. By now it is already 5:15 or so and we just got fed up with talking to the airport ticketing counter for Spirit because we had to decide what to do. So we went to see if our bags made it on the flight. Apparently they did because they lady at the baggage claim service radioed down to the baggage handlers and they said our bags were not there..now ONE of TWO thigns happened. 1) the bags were gone and they made it on the flight so that means the plane SHOULD HAVE waited for us since our bags made it on the flight and they knew we were coming and we could have made it or 2) they lied to us and didn’t bother checking for our bags. HOWEVER, ANOTHER INCONVENIENCE. So we finally decided to just rent a car and drive back to ATLANTA 10 HOURS!! ANOTHER INCONVENIENCE and something we should NOT have had to do. We did not have a choice!! We left Ft. Lauderdale at 630pm and arrive into Atlanta at 4:30am and then had to go to the airport to return the car and see if our bags had arrived. We then were at the airport in atlanta and upon arrival we returned the rental to the rental car company and went inside the airport to see if our bags had made it home. I called the baggage claim service for Spirit at the Atlanta airport around 1030pm to see if our bags had made it there and NO ONE ANSWERED!!!!!! Nothing new! So then when we got to the airport OUR BAGS WHERE THERE!! HOW DID OUR BAGS ARRIVE? I swear this has been the WORST EXPERIENCE EVER..who makes passengers drive 10 hours home. That morning of arrival into Atlanta I sent them an email and did not get a response from until 3 days later at which point all they were willing to offer me was for two people total amounts were $325 + our bag fees. Forgetting we spent $200 on the rental, and $100 in gas getting home plus the drive overnight. So where is the compensation for that. After speaking with a lady named Delores at the customer complaint department I told her I wanted to speak with a supervisor, VP or someone, again no RESPONSE FROM ANYONE...no surprise. i will be posting this posting at every and all airline review websites because people need to be aware of the UNPROFESSIONAL, UNWILLING, AND JUST HORRIBLE AIRLINE SPIRIT AIRLINES IS!!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Laaaaaame way to fly"

Review

Spirit Airlines is an abysmal failure. They seem to have cheap fares up front, but by the time you've paid all the extras they require of you (bags, food, an aisle seat, and even an inflight soda or peanuts) the cost of your flight quickly exceeds the prices of their competitors. Their boarding process is similar to the free-for-all one might expect at a department store the morning after Thanksgiving but with tickets to get in.

And to top it all off, to add insult to injury (quite possibly literally after youve suffered the mêlée of the boarding process and paid top dollar for a mediocre cup of coffee) the seats are so tightly packed together that your knees are actually TOUCHING the seat in front of you! I am an average sized person who is currently sitting ram-rod straight at I compose this on my PDA and my knees are literally pressing against the seatback in front of me.

Proceed with caution if you fly with Spirit(less) Airlines...

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
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