Spirit Airlines Reviews | Opinions of Spirit Airlines shared by travelers



Spirit Airlines

Spirit Airlines logo
IATA code:NK
ICAO code:NKS
Overall Satisfaction:
1.4 out of 5
8.6% of people who wrote a review recommend flying with Spirit Airlines.
8.6% of people who wrote a review think Spirit Airlines offers a good value for money.
71.4% of people who wrote a review think Spirit Airlines offers a very poor customer service.
Classes of service
Economy
88.6%
Business
11.4%
First
0%
Customer Service
Excellent
2.9%
Good
5.7%
Satisfactory
5.7%
Poor
14.3%
Very Poor
71.4%
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How is Spirit Airlines ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Spirit Airlines Reviews

"Spirit Lost me as a Customer"

Review

When I looked online for prices to fly, spirit was the cheapest. However, they charge 30.00 for 1 check on luggage one way, so 60.00 I'm paying to bring my luggage. I would rather pay a hiher price for the airline tickets than have to pay for my luggage roundtrip. Then when I got to the airport, If your luggage is over 40lbs, you have to pay an extra 25.00 at the counter. This was not indicated on the website. I thought the limit was 50lbs. Then when I got on the plane, they charge for a drink. You even have to pay for water. I wonder if they charge to use the bathroom! This is ridiculous. The CEO of spirit airlines should be fired! When did this happen? Charging for your first luggage both carry-on and check on. Online, the carry-on is more expensive than check-on. The customer is not saving any money with the flight and luggage fees. The airplane that I flew on was nasty and looked like they needed to upgrade. I also found out that they would charge you if you have a purse and a carry-on that fits in the square bin that they have when you check in to see if they would charge you. Spirit really wants you to travel with the clothes on your back. Impossible! This is outrageous and I would never fly spirit airlines again. They lost me as a customer!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"DO NOT FLY SPIRIT"

Review

Oh Spirit Airlines…well, much like everyone else, I highly recommend flying with ANYONE ELSE! We were on a flight from Denver to Vegas, while waiting in line to check in they informed us that our flight had been canceled and that they could not fly us out until tomorrow morning. Unfortunately, we were not as flexible as some of the other customers, we had already spent $600 on events/hotel for that night, and therefore I did not want to just be out that much money. A Spirit employee informed us that our returning flights would not be affected; we could try to get on with a different airline today if there were any seats available, and that they would give every customer round-trip vouchers to anywhere they fly internationally or domestically. Considering we had stuff planned in Vegas that we wanted to get to, we hurried and booked a flight through SouthWest (one-way), for $400 more then we paid for our roundtrip flight through Spirit. Considering we booked the flight very last minute, we were not surprised to have had to pay so much for a one-way flight.
When we were leaving Vegas we went to get our tickets and they informed us that our returning flights had been canceled because we were not on the original flight that we had booked. We saw six other guests that were supposed to be on our flight from Denver to Vegas and were supposed to be on the same flight from Vegas to Denver, who also had their returning flights canceled without being informed. We were supposed to leave Sunday, but they said that the earliest they could get us out would be Tuesday. When you’re in Vegas, staying an extra two nights is expensive when you consider just the hotel, meal, and taxi fares. Finally after spending six hours at the Las Vegas Airport trying to deal with them they said they would put us up in a hotel and give us a meal voucher for dinner ($7 for two people to share, that can only be redeemed in Denny’s or the hotels gift shop). We still had to buy returning tickets, which we used our free round trip vouchers for; by free round trip vouchers they mean $50. So therefore, we still had to spend money on one-way tickets.
We finally got on standby!! YAY! As for the flight, the seats are so cramped it is ridiculous. I am 5’7” and I HAD to sit up straight the whole time or else I was in my neighbor’s space. They also have outrageous bags fees, you have to pay for carry-ons and regular checked bags and it is not cheap! They also do not give out refreshments on anything on the flight; it is $3 for soda or water. Their flights might be cheap but you are better off paying a little more with any other company initially, you will make up the extra amount of money with what you spend in baggage fees, refreshments, being comfortable, and having peace of mind throughout your traveling experience. Oh and they charge you $5 to have the person checking you in print off your boarding pass instead of going to the kiosk and printing off yourself. It doesn’t make sense to nickel and dime your customers when you know that it will upset them and make them regret using your company to begin with.
Not once did Spirit Airlines call or email me to tell me my flight was canceled, my returning flight was canceled, or that they refunded my money. You would think that they would like to keep you informed. When we had to switch to SouthWest they called us to tell us that the gate we needed to be at had been changed, something we could easily figure out on our own. You would think Spirit would try to keep their customers informed especially on whether you will be flying to where you need to go or not!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Spirit Sucks!"

Review

I bought 4 air fairs to Dallas, we got to the airport 53 minutes before departure and could not embarque because the plane was full! Spirit advises you to be there at least 45 minutes before departure, now I didn't buy a stand by ticket! I bought a regular ticket! And for me not to embarque because the plane is full is ridiculous!! The staff was very rude and sarcastic, I lost a wedding that I was suppose to participate.

I will never fly with this company again and reather advise someone to jump off a bridge than purchase a Spirit airlines fair!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"thieves"

Review

They stole my money and were deceptive both online and over the phone.
DO NOT USE THEM!!!

For your own sake

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Go Places For Less "

Review

This was my first time flying Spirit Airlines and was regretting my decision after I had read so many poor reviews on the airline. In retrospect I think these individuals writing the reviews didn't read the fine print before they flew and weren't happy with all the extra fees that they incurred on Spirit. I read everything before making my purchase and was well aware of all the bag fees that they charge, the fact that they charge for everything including water onboard, and even carry on bags. Pay to check your bag when you purchase your ticket and you will save more money or pay in advance prior to traveling. You get charged more for carrying on a bag so just check it for less and then you don't have to haul it through the airport. Even paying for bags and upgraded seats we still saved a ton of money rather than flying some of the other big name Airlines (i.e. American) who can't seem to get a flight off the ground on time. There was little interaction with the employee's but, we did have an occurrence on the return flight. We were traveling with our infant who is 8 months old. When we left DFW no one ever requested her birth certificate but on the return flight the lady tried to make an ordeal about how it is a requirement. I previously worked for another airline and know that a birth certificate can be requested when the age of the child needs to be verified to ensure that the child is under 2 years of age. It is clear that my daughter is no where close to 2 years old. There was no need for them to request her birth certificate but the lady was rude and insisted it was company policy. I was not informed of this when I left it was never even an issue. Overall though everyone in our party of 6 was pleased with our travel and we will most definitely be flying Spirit again. I recommend it to anyone who likes to save money and loves to travel. We are able to increase the amount of trips we can take now that we have found such amazing fares on Spirit. I recommend this to anyone who knows their stuff before they go and price compare with other airlines - even with all of the fees you will still be saving money.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Misleading Cheap Flight"

Review

Spirit Airlines is a so misleading. As nowadays everyone books through a travel service online-Travel One this time and the fact that Spirit charges for bags was never mentioned!!!!!!!!!!!!!! My father who is 74 booked the flight and did not know to even ask this. Spirit Airlines charges 30 bucks each way for even carry ons! International flight only 40 lbs limit! And 33 bucks each way if you want to check a bag in!!

I called customer service and they gave me the run around that it was policy and no way they could wave or even give dad a discount! I spoke with the manager after about 30 minutes hold time and he was set in his ways too!!

After living 74 yers of being honest and still working not even a Senior Discount!
Spirit Airlines--
BAD SPITRIT AND CRAPPY CUSTOMER SERVICE!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Mon, 09/24/2012 02:40 AM
5 years ago

If the website you used to book was not the actual airline then you should be upset with that particular website that they did not inform you of such and not the airline directly. You can't even go through the reservation process online without seeing this red flag all over Spirit's website and it even walks you through the bag fees including the charge for carry on bags.

"Awful!"

Review

Watch out for this airline. You certainly get what you pay for!

I am a tall guy and the seats do not pitch at all because they pack with like sardines to get more money.

As soon as we took off the flight attendant would not stop talking on the speaker for about literally 30 minutes at the start and 30 minutes at the end.

The planes are sketchy my tray was broken and the planes shake like crazy now I am a seasoned traveler and do not have much problems with planes but I literally thought we were going to fall out of the sky at some parts of the flight.

You do not get any drinks at all or food everything you have to pay for (not a surprise).

The only two circumstances that I would EVER go back on a Spirit Airlines plane are: 1) When I do not need any checked luggage and have my own "personal item" because that saves on a lot of fees with bags so basically if you are going on vacation for 4 days then you can manage to fit into a backpack OR 2) If the plane ride is 2 hours or less.

A three hour plane ride from Myrtle Beach to Chicago was way too much for my back and I am going on a vacation to Los Angeles for three weeks and Spirit had the cheapest light but it is way too long and expensive.

Also! FYI most of their flights have connections and you have red eye flights (probably because they want to sve money with inexpensive route times).

All I can say is this airlines is one hot mess and you would literally have to drag me onto a plane that carries their name.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Turbulence!!"

Review

We flew flt 174 fort laud-laguardia the price was good Ive been on spirit before and i knew what to expect. If u pay online everything is actually cheaper and u get to save some $$$ .

The customer service was just averge as long as ur nice to ticket agents theyre nice to u.

Now what caught my attention is that right after take off there was so much turbulence the plane was shaking side to side and everybody was screaming. I got so nervous and the flight attendants noticed and after it passed they were looking for those of us who were scared and asked us if we were
Ok. When I went to the restroom there was a young flight attendant "Santiago" and I asked him about what had happened earlier and he explained to me how the weather works and how sometimes storms don't show up on the radar and how it is not a big deal and the planes are brand new our plane was 6 months old and they are actually build for any kind of heavy weather. He then promised me no more turbulence as it seemed the weather was gonna be ok all the way to New York and he offered me some ice even tho i already purchased a bottle of water.

Overall i though the behavior of them was very professional and i dont know if he was lying or not but they sure made me feel better and it looks like they actually have their stuff together.

Overall when we left i thanked him and a nice lady flight attenant for their help and they said 'thats what they are here for'.

If only all of spirit employees were like that i think it would even be worth to live the horror of seating in those horrible seats.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"No Customer Service knowledge or accessibility"

Review

In order to even ask about a lost bag, one would have to be present at the airport. I left the airport without my bag late last night - after waiting at the Carousel and then not finding a desk or person to report it to. I left the airport and emailed and called to no long waits and call centers who repeated, "We're extremely sorry Ms Kelley but you have to go to the airport baggage claim." to which i replied, I am no longer at the airport. I am in my sons' apartment in his clothes with no vehicle. I just want you to help me report my bag is lost.... You cannot even track your bag unless it has been reported. In order to report it you have to be at the airport. No provisions for the Spirit Baggage desk being closed at 1 am or for persons looking and not finding it late at night.
It must be a joke in the countries where they take the calls - they have no power but to say, "i'm extremely sorry." And now I know why.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Never, ever fly Spirit"

Review

Worst customer service I've ever experienced with an airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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