Spirit Airlines Reviews | Opinions of Spirit Airlines shared by travelers



Spirit Airlines

Spirit Airlines logo
IATA code:NK
ICAO code:NKS
Overall Satisfaction:
1.4 out of 5
8.6% of people who wrote a review recommend flying with Spirit Airlines.
8.6% of people who wrote a review think Spirit Airlines offers a good value for money.
71.4% of people who wrote a review think Spirit Airlines offers a very poor customer service.
Classes of service
Economy
88.6%
Business
11.4%
First
0%
Customer Service
Excellent
2.9%
Good
5.7%
Satisfactory
5.7%
Poor
14.3%
Very Poor
71.4%
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How is Spirit Airlines ranked...?
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#8
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#9
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#10
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#11
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#12
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#13
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#14
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#15
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#16
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#20
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#21
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#22
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#23
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#1
74.5 total score
16 reviews
75% Recommended
81% Value for Money
3.7/5 Customer Service
#2
63.2 total score
12 reviews
58% Recommended
75% Value for Money
3.2/5 Customer Service
#3
52.1 total score
26 reviews
50% Recommended
46% Value for Money
2.8/5 Customer Service
#4
46.4 total score
35 reviews
37% Recommended
40% Value for Money
2.6/5 Customer Service
#5
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#6
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#7
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#8
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
#9
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#10
82 total score
8 reviews
75% Recommended
75% Value for Money
4.5/5 Customer Service
#11
66 total score
2 reviews
50% Recommended
100% Value for Money
3.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
46.1 total score
5 reviews
60% Recommended
60% Value for Money
1.6/5 Customer Service
#14
42.1 total score
9 reviews
22% Recommended
56% Value for Money
2.3/5 Customer Service
#15
38 total score
6 reviews
17% Recommended
50% Value for Money
2.5/5 Customer Service
#16
33.5 total score
9 reviews
22% Recommended
44% Value for Money
1.7/5 Customer Service
#17
31.7 total score
5 reviews
20% Recommended
20% Value for Money
2/5 Customer Service
#18
29.6 total score
5 reviews
20% Recommended
20% Value for Money
1.6/5 Customer Service
#19
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#20
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#21
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#22
14 total score
8 reviews
0% Recommended
0% Value for Money
1.1/5 Customer Service
#23
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#24
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#25
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#26
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service
#27
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#28
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#29
23.1 total score
14 reviews
7% Recommended
14% Value for Money
1.6/5 Customer Service
#30
22.1 total score
35 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#31
15.8 total score
15 reviews
0% Recommended
13% Value for Money
1.1/5 Customer Service

Spirit Airlines Reviews

"worst airline - stay away"

Review

Worst airline on the market. They try to rob you in every possible way. Don't even think to book a flight with them. Stay away....

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Spirit Airlines"

Review

If you're looking for a review that will tell you if this airline is worth what you pay, then this is it.

This has been the WORST experience of my life when it comes to travel. Last week, my best friend and I headed for a vacation (we're nineteen and this is our first one by ourselves) to New York City. We had the very first flight of the day, and yet it was still delayed about twenty minutes. That wasn't such a big deal to us, and we waited eagerly to board. By the time we landed at the airport in New York, we were stuck waiting for 45 minutes on the plane because they couldn't figure out how to attach the landing to the plane for us to get into the airport. They then had to jump the plane's engine, move us to a different terminal, and start the process over.

But that is not where it ends. By Friday, our trip was ending and we had successfully shopped our way to the bottom of our bank accounts. We were excited to just be returning home, tired from all the walking around and excitement, and ready to have an easy and peaceful day ahead of us. It turned into a nightmare.

We arrived at the airport at 1:45 in the afternoon, far earlier than necessary because our flight wasn't due to board until 4:12. We had an early lunch, sat around and read our books as we waited patiently to go home.

By the time 4 o'clock rolled around, we were stuck still sitting in the airport that was entirely too crowded. People for the next flight had arrived to await for their flight time directly after ours. The airlines then announced that our flight would be delayed and we wouldn't depart until 6:30 that evening. That wasn't a big deal because it was only an hour and a half of a delay, and it had been raining a bit (though not storming) in Detroit (our destination). So we continued to wait patiently and read our books.

By six o'clock, they announced that our plane was being held in Washington D.C. They said that they would then have to fly to Atlantic City to refuel and that by seven o'clock, they should be at the New York airport where we were waiting. We were now to be departing at eight o'clock at night - a time that we should have already been home from the airport in Michigan.

It was then, not surprising to us, delayed until 9:15. That was when they announced that it was possible that the flight would be cancelled because the crew was over-timed. We were told that we could book for the next possible flight (two days later on Sunday), or we could get refunded.

We expected that they would at the very least offer us a hotel. Two more days in New York City isn't cheap - especially on such short notice on a weekend right before the 4th of July. But we were only offered a flyer with a number for a discounted hotel.

We called that number immediately, hoping to get a good deal but were turned away. The man I spoke to on the phone said that they had no more in our area and told us to try looking at the hotel book in the airport for one nearby. So we tried our next option of calling every surrounding hotel in hopes we could find one that we could afford. By this point, it was nearing midnight.

We finally found one hotel - the Residence Inn - about half an hour away from the airport. We stayed there for one night and the next found a cheaper hotel by means of the flyer we were given. On Sunday morning, we boarded our flight that was very crowded, and returned home.

As I said before, you get what you pay for. Next time, I'll know to pay that little extra in order to have a hassle free vacation. So if you're willing to go through hell for a cheaper flight, that's your choice. I can only hope that this review will save someone from spending ten hours in an airport only for the flight to be cancelled.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The worst experience ever!!!!!"

Review

We booked 3tickets to Orlando 4 months ahead, right before about 2 weeks, they call and said our return flight is canceled and that we either cancel our ticket or get one of their alternate with a stop. We decided to take one stop flight and the day before the trip, the flight was delayed for 5 hours, and now on our way back, we were told this return flight will be 4 hours delay also. This is the worst airline company we ever experience. We travel yearly and never has we have this much problem. On top of this, everything you do from baggage, carry on, etc , there will be a charge for it. So beware, stay away from this airline. I would not travel with spirit air even if it free!!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Delay...."

Review

Flight 346 delayed 3 hours
No explanation given.
They don't care.
First an last time flier.
That us for sure....

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"A Very Good Trip"

Review

After reading all the poor reviews, I was very skeptic about our upcoming trip. What a surprise our family received. We received excellent treatment from the staff at counter in Denver to the flight attendants on this flight. Our flight left a few minutes early, besides air turbulence we had an excellent flight. The counter staff at Las Vegas and the Flight Attendants on our flight back from Las Vegas were excellent also. Again we left a few minutes early. On charges for bags, all charges are stated in the literature and the staff also made sure we understood all baggage fees. We would fly again and recommend.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Do your research"

Review

I have never been more let down by a traveling experience until I went to las Vegas. Spirit airlines preaches low costs, low fares which would be great except they charge you for everything and lack the customer service experience to make people believe they are really getting a bang for their buck. The 5 hour delay we encountered on our way to Vegas in not an unusual cicumstance when traveling. That was not the problem, the problem was how personal the customer service reps were taking it. I am in the restaurant industry and deal with the public everyday but you have to take feelings out of it and deal with the issue at hand. We had a lot of people who had been waiting at least 8 hours for this flight to leave so of course they were angry and tired. The reps seemed to be very defensive and insensitive to anyone, I was shocked. As the night progressed we were told several times that we were gonna board shortly and the plane was on the way. That was a lie. We waited 8 hours to get to vegas. When we got on board we were told we had to pay for soda, water and liquor but they forgot to put the liquor cart back on the plane....by now, im ready for a nap then I see you have to pay for a pillow and blanket. Come on, I get you want to keep your fares low but at what costs. We pay for everything on the front and back end anyway so how are we saving???? I will never fly this airline again. I would rather pay extra to get better customer service and a much better experience. Dont do it!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"First and last time with Spirit"

Review

My 10 year old daughter and i had a 07:15 flight out of FLL on 2 April. Lots of construction around the AP had me walking into the Spirit terminal with one hour and 15 minutes until flight departure. The spirit area was in total chaos with probably over 1000 passengers in their various lines. Only 3 spirit employees out working in the terminal. I got into a long line I thought was self checkin only to find out it was 'quick bag drop'. I was forced out upon arriving at the Spirit agent who told me I was in the wrong line. I get in what is apparently the correct line for self checkin and try to checkin at the kiosk. It says the flight isn't available for checkin. After fooling with it for a bit I find another agent who tells me it is probably closed already because the flight is going to begin boarding soon. He sends me to a different line again that is huge and moving very slowly. To make a long story short despite pleading for help I get none and the flight leaves while we are standing in line. Why there was no "triage" going on in the lines like every other airline I have flown is inexcusable. Anyway, it's another 45 minutes in this line before I see an agent who is obviously new and keeps asking for help from other agents. Bottom line is they tell me the next flight they can confirm me on is April 9th (7 days later). They convince me I'm getting off easy because there is a flight at 8:15 pm that we can fly standby on and we would be first on the list. I asked for a manager and they tell me "they can't do anything more for me". The manager accepted no responsibility for the mismanagement and chaos going on in their terminal other than to say they had 20 flights leaving at the same time.My daughter is crying when she finds we wont be going home and the Spirit staff are completely unempethetic. We loiter around the Sheraton all day and come back to hopefully fly stand by. At the last minute we are given seats and are both happy it is going to work out. Unfortunately are happiness is short lived as right before they close the door, the agent walks on to the plane and says they made a mistake and pulls us off. If I was by myself I would have peacefully protested and had them call security and force me off at least then I would have proof of the disgraceful run around. My daughter looses it as we are leaving the plane and the looks on Spirit staff faces were sign enough they knew they were doing the wrong thing. I finally calm her down on the jet way and at this point I'm ready to start crying myself or loose control and do something I would regret (I'm Christian). Fortunately I don't and we get sent to a managers desk. This " manager" says nothing other than what I've already heard. I'm told I can try again in the morning. How many times are you going to put a child through this though. I shelled out nearly $600 dollars for two one way tickets on US Airways. There are no more problems and the staff are very friendly and helpful in contrast. All of this situation was avoidable. I experienced a 6.5 hour delay over a small storm going from Baltimore to FLL but that isn't really my point. The point is this airline is obviously overbooking, doesn't know how to mange the volume of customers in their terminal, and doesn't value customer service one bit. I think with a tiny airline like this you don't have any flexibility and the margin of error is very slim. I will be talking to my attorney this week. Little in the way of proof of negligence on the airlines part, but maybe we can access air port video that I think we speak volumes about the mismanagement that caused this in the first place. I did some research and this lack of focus on customer service appears to go all the way up to Spirit's CEO who called industry customer service stats "irrelevant". It's clear there is a culture of ambivalence where there customers are concerned. There were plenty of customers around me with similar stories (one family of 5 from Falls Church that experienced this same thing)

P.S. when we got our bags back after being pulled from the flight they were soaked. When I made a comment about this and all I got was more sarcastic attitude.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Horrible! Never again!"

Review

Greedy airline puts the seats so close together you have NO room for anything! Can not recline the seats! Pay $50 for carry on extra luggage and $45 for any check in luggage! So sounds cheaper then other airline but end up paying more then better airlines!!!! Thats extra $90 back and forth! Horrible employees treat everybody very poorly. Will NEVER fly with them again!!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Wed, 04/03/2013 03:53 AM
4 years ago

Agree see my review as well. Depending on your flight time, we may have been victims of the same Spirit insanity. I'm probably going to pursue legal action. I'll be a witness for you if you will for me. My email is robbelliii@gmail.com

"Customer service is very bad."

Review

After booking a week in advance, traveling at 4am from Robert q shuttle service in london on for a 9:58 am flight on Monday two weeks ago I was right ready for my flight at 9:58 am. This flight was delayed due to "weather". There was a bit of fog. We heard flights taking off, other airlines were leaving the ground, by 10 am I could hear other aircraft landing as well if not the entire time. We were informed the aircraft could not land and it was diverted to Cincinnati instead of landing in detroit. We waited, we were told it would be delayed until 11 at first, then 12, the staff at dte called to try and get information, they did not know what was going on. We, the customers, waited patiently. They told us every hour that it would be here one hour later. Finally, after batteries drained on all electronics, 30 mins free wifi time well up, some of us sleeping, grabbing some overpriced airport food at our expense, children getting cranky, parents getting equally upset, at after 4pm we were told the plane was leaving Cincinnati. Flights had been coming and going for hours in detroit, even spirit flights! (We had been told our plane would be leaving Cincinnati before so we held up slight hope, it had taxied out we had been told an hour or so before but never left the ground. The plane did arrive at around 6pm (8hrs later after our scheduled departure time), there was a cheer from everyone inside, the staff who had been holding us at bay all day insisted they would get the plane cleaned up and be ready to board 5 mins after the passengers got off. Some of us talked to passengers getting off the plane, we heard of them being boarded 3 times, taxi-ing out to the runway, we heard of a fuel issue where they did not have enough to get to detroit, the details of this all a little unclear. We were expecting to be boarded shortly as the staff had informed us 5 mins prior, just then, they make an announcement our flight had been cancelled. I myself was 2 hrs from home and had taken a $70 shuttle to the airport and cleared customs, I had a rental car waiting for me in ft myers at a prearranged rate. I was looking forward to relaxing at my parents winter home in cape coral for the week. Well, there was an uproar! Some older gentlemen yelled for a manager, no-one heard of any compensation or another flight being arranged for us or anything! Spirit Staff threatened of calling airport security after obscenities started being hurled, "you b*tch" and whatnot and I noticed one or two standing by managing the situation. We were only told to go to The spirit booth and "see what we could work out". There was at this time over 100++ people in line, all of us, and new passengers trying to check in. I butted in line pretending to be with a nice older couple to see what they were offering, I was sitting near this couple for the 8 hour wait. It was total chaos! I'd be surprised if I was the only one who wrote a review of this "flight" 506 from Detroit on Dec 3, 2012. It was either that or wait another hour in line to try and figure out how I was to get to florida. I was told that all flights were booked to ft myers airport for the next 3 days. Of course they were, they just cancelled a flight of 50+ ppl. I asked if there was anything going to anywhere in florida within a 2 hour drive. There was one the next day at noon to lauderdale. Knowing the line of 100 people behind me they changed my ticket to that flight. I would have to wait in the airport overnight, with complete uncertainty if that flight would go ahead as planned, be flown in to a destination 2 hrs from where I was going, have to get a rental car without my pre-arranged rate and figure out how to drop it back off in lauderdale or pay the $100+ premium to drop the car off at the ft myers airport upon departure. What was I to do!!! There was no flights to ft myers side. I had my time off work. After this was changed, while standing at the front still, another couple told me delta had a flight leaving in an hour to ft myers. I asked where, 3 miles in the next terminal. Not knowing if it was booked, its status, its price, etc, I went over there via shuttle. Spirit had nothing to where they were supposed to fly me (ft myers/southwestern florida airport just by bonita there). I could always suffer through and go to ft lauderdale if I must the next day at noon but that was NOT where I was going. Delta was less than $100 more than Spirit's flight and didn't charge the $50 bag, (so like $40 more than Spirit). I got on that flight, the return flight was at a more convenient time 3:58pm return not 6am with Spirit. It was settled, I was flying delta. I got on in just enough time. I could not cancel my ft lauderdale flight two hrs after it was changed I was 30000ft in the air. I informed them the next day (call centre in india)that I expected a refund for their trip that my trip was being executed by delta from this point forward. I informed them I had a return trip with delta as well so they could re-book my return seat. I had no need for spirit air. I have/had and still have no intentions to ever fly with spirit ever again. I have heard and been subject to horror stories and lack of customer service unimaginable. Spirit's customer service is horrid. I had been offered one half of my trip refunded, a far cry from the whole amount that should be returned to me. Even this has now shown up. They promised it would be sent to their "accounting department"to figure out the amount. They told me it would take 6 days to issue the refund. over 3 weeks later nothing has shown up. I have talked to an older friend of mine who said he was promised $50 one time he never recieved. I suggest no-one ever fly with this airline if they need to get where they are going. If you can go later or stay later or whatever, feel free to give it a shot, but they are completely unreliable. Over booked and under staffed (at least in flight crew) This discount airline provides next to no service. The pilots were obviously overdrawn, but they should have had communication and let us know well before 8 hrs of waiting that our flight would be called off. Weather, as they claim, was not the reason or I wouldn't have jumped on a delta flight 1 hr later, leaving and arriving on time. I talked to my cousin at Christmas yesterday. She said they got to the area with spirit once but then as soon as they landed they called and said they were overbooked for the return, asked if their party could delay a day or two and they would give them a voucher for a free flight. She would have taken it as she did not need to be back on the exact date they were leaving, however others in her party could not leave a day or two later than scheduled. this just goes to show you what I have told you. BE VERY CAUTIOUS WHEN FLYING WITH SPIRIT OR GO DELTA AND DO NOT FLY THEM AT ALL. My parents have had good luck with Allegiant Air. That is all. USE EXTREME CAUTION if you wish to use spirit for your vacation destination! For any questions you can email me at dnhynes@hotmail.com and I would be more than happy to go over my experience with Spirit air with you personally. Spirit doesn't seem concerned about my bad experience, they are not even willing to refund a $272.65 RT flight they did not deliver on.
The fact of the matter is, Spirit did not get me to my destination. Ft lauderdale was not my destination. I found someone who could. I want a full refund, not a voucher, not one half refunded. I went with another carrier because you cancelled on us after making us wait 8+ hrs. They are stealing my money. Spirit airlines are theives. That's my experience. what's yours?

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Sun, 02/10/2013 05:57 AM
4 years ago

just an update. they credited me back half the 272.00 they stole once these reviews went up (conveniently a day after) plus the 272 because they screwed up so about $400 (keep in mind their cancelled flight COST ME to fly with delta at about $400, over $100 more than I was billed with spirit so it was only just that they credited me back more than they charged, now 2 months later they charged my visa $282. taking back all but $150. i'm filing *yet another* dispute the charges. I don't even know how they were able to charge my visa again now because i changed my card number, expirey date and so on and got a new card! they apparently used the old billing info from NOVEMBER! I HAVE NEVER flown with this airline and never plan on it. BEWARE!! I may just end up taking all of my business from my TD Canada trust bank for *their* handling of this now. How could they let this go through after 4 months and changed cards. The guy from td on the phone even told me not to fly with spirit. beware!

"CAN YOU SAY WORST AIRLINE IN THE UNIVERSE????"

Review

First time flying this airline because we had book a vacation package through expedia...I had no idea you have to be there 45 minutes before departure time. I usually fly with southwest, american airline and they are very organized with each fly and the destination making sure everyone is checked in where they're supposed to be at. This airline is just a big mess, cluster f*ck (excuse my expression). And also, when you're late because of them being disorganized, they charge you $300 more dollars just to catch another flight (being 5 minutes late to check in) and also you can't get a standby unless you pay for another flight, which is total money-making system that you are being fucked over....Also, your bags being charged $180 just to be shipped there and back, in the same plane!!!!! Like really? usually other airline you can bring one each, and an addition or over weight it's $40 bucks average...this airline just charges you regardless of if you just bring one..I guess they expect you not to bring any bags so you don't get charge extra....Supervisor is rude, they almost lost our bags because they don't know where the bags were supposed to be at...LIke really? They also showed no concern about taking care of you either...just terrible service..If you think you want to save $100 dollars on the plane ticket and getting charge $180 for your bags and don't forget the flight delayed there and back!!! go ahead, but this was hell, worst fly I've ever been to. NEVER AGAIN!!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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