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Spirit Airlines Reviews
"Spirit Customer Service is a Rip-off"
To whom it may concern, On Saturday, March 8 I contacted Spirit Customer Service to change a Flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Mother’s vacation was scheduled to March 17. Due to severe pain in my Mother’s leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. You’re probably wondering why my Mother didn’t choose to go to a Hospital in Florida or be seen by a Doctor in Florida. My Mother is elderly and the type of person that doesn’t feel comfortable dealing with strange Doctors or Healthcare Providers. While speaking with your Spirit Representative, I had my Mother on conference and provided details about my Mother’s EMERGENCY situation. I expressed the need for Wheelchair assistance due to my Mother’s immobility. During the Flight/Ticket booking phase, your Spirit Rep informed me the charge was $268, I was also on the Spirit Website with a confirmed ticket price of $253. The Spirit Rep advised me the price is the price for $268 including a baggage check fee. I explained to the Rep the fee of $253 which included the baggage check fee. The Spirit Rep placed me on hold and then came back to advise there will be a “One-time courtesy” adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your Airlines doesn’t seem to take into consideration EMERGENCY situations where one’s health is a factor for changing a flight. I called your Airlines for assistance but after speaking to your Rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle. This simply goes to show that your Airlines don’t have any consideration about a person’s extenuating circumstances and seems more Money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my Friends, Family and business associates never to consider using your Airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit Rep started to consider my Mother’s needs after we expressed the urgency for Flight change and accommodations needed. If I would have never mentioned the price from the internet your Airlines we would have been overcharged for the flight. Seems to me that your Airlines does this to many customers when flight changes are needed but until a person like myself references the price your Airlines provide via Spirit Airlines vs. Spirit Rep things change. I shake my head at your company with disgust, I will be contacting the Rip-off Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that don’t know any better. Buyer beware, I think not it’s more of Buyer will be aware after I inform others. Especially after all the talk of Airline issues in the news with the bigger companies, I would have thought your Airlines would be on the up and up. Disgusted
"Spirit airlines is disgusting"
Spirit airlines is the worst airline I have flied with. Paying full ticket price, and even purchased 2 seats for my wife and me for a round trip from Chicago to Orlando, I did not even got a chance to board the airline's planes for both leg of my trip. I was 10 minutes early before the departure time on my trip to Orlando, but was told by the airline representative at the gate that the plane had left. I had to spend 500$ to purchase tickets from Delta for my wife and me to make the trip to Orlando. What is more surprising is that when my wife and I was trying to check in the flight back to Chicago, we were told that our tickets were cancelled by Spirit. We had to spend almost 1000$ to buy tickets from American Airline to fly back home. This is the most unpleasant experience with airlines. It is disgusting.
"Worse flight experience"
The booked me for the wrong flight and would not help me change to the right one and wanted to charge me the fee. They kept saying to call back for compensation. I called 4 times and no one would help me. The worse customer service i have ever encountered
"Stay Away! You've been warned !"
The worse experience ever!!! I will let the pictures speak for themselves.
I can just simply say their airplane as well as their gate are simply the filthiest of all airlines in the US. My Flight was from FLL to LAS flight # 777
Their seats were all torn, dirty, smelly, unsafe... etc.. you name it they had it (I mean all the bad stuff). They had a menu full of items, but the only thing available was ICE not even water.
Their staff was awful, rude, and not courteous at all!
My boyfriend and I have both given Spirit multiple chances to see if they were just having an off day, sadly, it seems to be a consistent thing. We have both flown with Spirit about 6 times combined and not one of those flights were on time. My experience this time (return trip from Detroit to Tampa) was absolutely terrible and neither of us will be giving them another chance again. I had been watching flights a couple days before my departure date just to see if things were delayed each day at the time I was leaving and of course they were, every single day. We usually monitor the plane we will be taking on the flight before it(ie; this time as I was returning home we watched the Detroit -> Tampa flight as it would be the plane I would be taking home upon its arrival.) It started out about 30 minutes delayed which was no big deal. I arrived at the airport an hour before my flight(it was supposed to originally depart at 2:15pm however was delayed to 2:44pm at this point, no biggie, right?) only to receive a text from a family member saying my flight had been delayed until 5:00 pm. At this point, the monitors still all said everything was still just delayed until 2:44pm. People seemed shocked at the Spirit gate as they did not see it was delayed to 2:44pm let alone 5pm. I informed one woman that it had actually been pushed back to 5 pm now on their website. Up until about 2:00 pm there was 0 spirit customer service reps near the flight gates so people were beginning to get frustrated as their were no weather issues in either Detroit or Tampa and no one knew why it was delayed. The flight before ours from Detroit to Tampa had been marked as taken off on their website which also did not make sense. The lady I spoke to ended up calling Spirits customer service line and waiting on hold for a while. Once she finally got to speak to someone the lady told her it had been delayed due to mechanical issues and had taken off in Detroit then had to re-land. The Spirit customer service rep then told her that they were actually sending another plane for us so our flight would be leaving on time still. At this point it was 2:20pm and our flight was still saying 2:44pm on the monitors with still 0 Spirit reps at their gate desk. We kind of laughed that off because it was obviously not happening. Around 3:30 pm someone began speaking about our flight over the announcement system saying there had been a mechanical issue, the flight had taken off but had to reland and they were swapping to another plane and now they would be here for 6 pm - still no one to be seen at any of the spirit customer service desks. So, after waiting 4 hours at the airport they finally announced the plane we would be taking would be landing soon and we would be able to finally board and leave. Once we had finally began to board the flight attendants were all talking and joking with each other, not saying a word to any of the passengers. The captain announced that they had been working since 6 am and had had a very long day so to go easy on them (this was 6 pm at this point). They were friendly once everyone had sat down so I cannot complain about that. I finally arrived in Detroit at 8:30pm, thankfully. The back of their seats where magazines, barf bags, and safety pamphlets are USUALLy(Most seats seemed to not have anything or if there was something it was a very ripped safety pamphlet) stored instead of having an elastic to hold them in has a metal bar that digs into your knees as there is such little leg room. Between luggage fees and my ticket it would have been cheaper to go with a non 'discount' airline from my actual home town in Ontario rather than having to drive 2 hours to and from the airport, or in my case because my flight was so delayed pay another 100 dollars for a Robert Q. On the way to Tampa my luggage was some how 6 pounds over their weight so I had to pay an extra 25$ on top of the 45$ I already had to pay for it which is my fault, however, fair warning be careful when packing! They also charge for your carry on rather than letting you have a free one. You are playing a gambling game by bringing a 'personal item' as if they feel it is too big you have to pay 100$ at the boarding gate for them to allow it on. Your personal item is also your purse ladies, so make sure you bring a big purse that will fit under the seat in front of you or a bag that will fit your purse. They offered us a 50 dollar credit for our next flight with them, however, mine will not be getting used. They also seem to feel the need to try and push their MasterCard on you multiple times through out the flight(mine was only a 2.5 hour flight max...)They have used up the last few chances we have given them and completely abused them all. I would rather drive the 24 hours to Florida than go with Spirit again.
"Health Care Administration"
CAUTION! ! SCAMS ALERT. THE 9 $ CLUB ITS A RIPP OFF. They Have You give CREDIT CARD NUMBER TO CHARGE You
59.00 EVERY Year For Nothing. THEN THEY SAY NO REFUND After They get Card Number. THE Clubs Thing is
A Why to get Into Your bank account
"Spirit is the worst! "
Got overcharged and ignored by their customer service
Their continued existence is a mockery of decent business practices and corporate social responsibility. It's time we do something about it!
"If you fly Spirit you will regret it"
1 Star, Would be less, if I could. I will cut and paste the letters that I sent to customer service starting at 4:30 AM the day I landed and continuing until the day I came back. I went so far as to write the CEO and all board members about my experience and it has been 9 days and have yet to get a response....
DO NOT EVER FLY SPIRIT!!
Good Morning Spirit Airlines Executives. I am not sure how you do business
but this is how your customer service does (or doesn't, because I have yet to
get a reply)
I am more beside myself that I can't get anyone to answer an email, let
alone the three that I wrote as damning as this, so I figured the board and
other executives should now be aware of the situation. In no way should I
not get resolution!!! UNACCEPTABLE
Forgettable trip to Las via Bwi- Not a fan
Andrew Effross firstname.lastname@example.org
Aug 15 (6 days ago)
I never flew Spirit before but it came in with a lower initial fare so I
figured I give it a shot.
I would like to be objective so the first steps all went well, very
well. Had enough people at the baggage counter and zipped right through
security. Plane late about 20 minutes but things happen. I was determined
to have a good flight. This is where the trip goes down hill.
Met two very nice people that I sat next to and was lucky enough to
get a window seat. I don't do well in the aisle or center, but I always
need a window seat. About 30 minutes in I felt something the matter with
the seat, like a bar jabbing me in the back. After the finished beverage
service, I let a representative know and were able to find me a different
seat in an aisle. I decided to stay where I was because it was a window
seat. About the beverage service, you really couldn't feel the love of a
complimentary drink for what was then a five hour flight. I was still
determined to have a good flight even through this and the very bad jokes
the flight crew made over the intercom. Very bad. The guy needed to
practice his delivery in a mirror or something ALOT more.
Then we land in vegas only 17 minutes late. Pretty smooth flight, $3
soda, bar sticking into my back but at least we are on the ground. This is
when it gets unacceptable. On the tarmac for 53 minutes after a five hour
flight. Come on...I understand you have to wait for an opening but the
captain came on early and said ot would be another minute or two, then came
back on 10 minutes later saying it was going to be longer. Then nothing
for 40 minutes. Unacceptable in my eyes. What is worse and unforgivable is
when we start moving to the gate, he doesn't even apologize for the SEVERE
inconvenience. Unacceptable. Than baggage took way to long and no
communication to what number it was going to be on. You did not just make
one person not a fan but I overheard many more people not as vocal as me
state the unacceptableness.
What is worse is by the time you add all the nickel and dime stupid
charges, you end up paying around the same as other airlines were
So I am writing you to let you know that this experience was not good
and now I have to back on this airline, this time with my wife and have to
listen to her thoughts about the airline. I don't know what can be done
but these issues need to be addressed.
Aug 16 (5 days ago)
---------- Forwarded message ---------- From: "Andrew Effross"
Andrew Effross email@example.com
Aug 17 (4 days ago)
I can't believe I can't get a response from an email like this. Its nice
to know how much people care. If you guys can give me the decency of
replying to an email that was so damning, you deserve everything you get. I
would like a reply from the president of the company or someone similar. I
will hit every review sight on the planet with the exact email that went
unresponsive and let you sink like I your customers feel after flying
Andrew Effross firstname.lastname@example.org
Aug 18 (3 days ago)
Also I would like thank the Spirit employee working the outside area last
night in Vegas that spoke very demeaning to me and my wife that insisted since I had
no luggage and i just had my boarding pass, I still had to check in and
wait in line. That'll be 40 minutes of time that I will never get back. No
the answers or don't have them help customers. Plan was very smooth coming
home but my wife says, if we fly Spirit again, she won't travel with me.
"worst airline - stay away"
Worst airline on the market. They try to rob you in every possible way. Don't even think to book a flight with them. Stay away....
If you're looking for a review that will tell you if this airline is worth what you pay, then this is it.
This has been the WORST experience of my life when it comes to travel. Last week, my best friend and I headed for a vacation (we're nineteen and this is our first one by ourselves) to New York City. We had the very first flight of the day, and yet it was still delayed about twenty minutes. That wasn't such a big deal to us, and we waited eagerly to board. By the time we landed at the airport in New York, we were stuck waiting for 45 minutes on the plane because they couldn't figure out how to attach the landing to the plane for us to get into the airport. They then had to jump the plane's engine, move us to a different terminal, and start the process over.
But that is not where it ends. By Friday, our trip was ending and we had successfully shopped our way to the bottom of our bank accounts. We were excited to just be returning home, tired from all the walking around and excitement, and ready to have an easy and peaceful day ahead of us. It turned into a nightmare.
We arrived at the airport at 1:45 in the afternoon, far earlier than necessary because our flight wasn't due to board until 4:12. We had an early lunch, sat around and read our books as we waited patiently to go home.
By the time 4 o'clock rolled around, we were stuck still sitting in the airport that was entirely too crowded. People for the next flight had arrived to await for their flight time directly after ours. The airlines then announced that our flight would be delayed and we wouldn't depart until 6:30 that evening. That wasn't a big deal because it was only an hour and a half of a delay, and it had been raining a bit (though not storming) in Detroit (our destination). So we continued to wait patiently and read our books.
By six o'clock, they announced that our plane was being held in Washington D.C. They said that they would then have to fly to Atlantic City to refuel and that by seven o'clock, they should be at the New York airport where we were waiting. We were now to be departing at eight o'clock at night - a time that we should have already been home from the airport in Michigan.
It was then, not surprising to us, delayed until 9:15. That was when they announced that it was possible that the flight would be cancelled because the crew was over-timed. We were told that we could book for the next possible flight (two days later on Sunday), or we could get refunded.
We expected that they would at the very least offer us a hotel. Two more days in New York City isn't cheap - especially on such short notice on a weekend right before the 4th of July. But we were only offered a flyer with a number for a discounted hotel.
We called that number immediately, hoping to get a good deal but were turned away. The man I spoke to on the phone said that they had no more in our area and told us to try looking at the hotel book in the airport for one nearby. So we tried our next option of calling every surrounding hotel in hopes we could find one that we could afford. By this point, it was nearing midnight.
We finally found one hotel - the Residence Inn - about half an hour away from the airport. We stayed there for one night and the next found a cheaper hotel by means of the flyer we were given. On Sunday morning, we boarded our flight that was very crowded, and returned home.
As I said before, you get what you pay for. Next time, I'll know to pay that little extra in order to have a hassle free vacation. So if you're willing to go through hell for a cheaper flight, that's your choice. I can only hope that this review will save someone from spending ten hours in an airport only for the flight to be cancelled.