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Spirit Airlines Reviews
"Do your research"
I have never been more let down by a traveling experience until I went to las Vegas. Spirit airlines preaches low costs, low fares which would be great except they charge you for everything and lack the customer service experience to make people believe they are really getting a bang for their buck. The 5 hour delay we encountered on our way to Vegas in not an unusual cicumstance when traveling. That was not the problem, the problem was how personal the customer service reps were taking it. I am in the restaurant industry and deal with the public everyday but you have to take feelings out of it and deal with the issue at hand. We had a lot of people who had been waiting at least 8 hours for this flight to leave so of course they were angry and tired. The reps seemed to be very defensive and insensitive to anyone, I was shocked. As the night progressed we were told several times that we were gonna board shortly and the plane was on the way. That was a lie. We waited 8 hours to get to vegas. When we got on board we were told we had to pay for soda, water and liquor but they forgot to put the liquor cart back on the plane....by now, im ready for a nap then I see you have to pay for a pillow and blanket. Come on, I get you want to keep your fares low but at what costs. We pay for everything on the front and back end anyway so how are we saving???? I will never fly this airline again. I would rather pay extra to get better customer service and a much better experience. Dont do it!
"First and last time with Spirit"
My 10 year old daughter and i had a 07:15 flight out of FLL on 2 April. Lots of construction around the AP had me walking into the Spirit terminal with one hour and 15 minutes until flight departure. The spirit area was in total chaos with probably over 1000 passengers in their various lines. Only 3 spirit employees out working in the terminal. I got into a long line I thought was self checkin only to find out it was 'quick bag drop'. I was forced out upon arriving at the Spirit agent who told me I was in the wrong line. I get in what is apparently the correct line for self checkin and try to checkin at the kiosk. It says the flight isn't available for checkin. After fooling with it for a bit I find another agent who tells me it is probably closed already because the flight is going to begin boarding soon. He sends me to a different line again that is huge and moving very slowly. To make a long story short despite pleading for help I get none and the flight leaves while we are standing in line. Why there was no "triage" going on in the lines like every other airline I have flown is inexcusable. Anyway, it's another 45 minutes in this line before I see an agent who is obviously new and keeps asking for help from other agents. Bottom line is they tell me the next flight they can confirm me on is April 9th (7 days later). They convince me I'm getting off easy because there is a flight at 8:15 pm that we can fly standby on and we would be first on the list. I asked for a manager and they tell me "they can't do anything more for me". The manager accepted no responsibility for the mismanagement and chaos going on in their terminal other than to say they had 20 flights leaving at the same time.My daughter is crying when she finds we wont be going home and the Spirit staff are completely unempethetic. We loiter around the Sheraton all day and come back to hopefully fly stand by. At the last minute we are given seats and are both happy it is going to work out. Unfortunately are happiness is short lived as right before they close the door, the agent walks on to the plane and says they made a mistake and pulls us off. If I was by myself I would have peacefully protested and had them call security and force me off at least then I would have proof of the disgraceful run around. My daughter looses it as we are leaving the plane and the looks on Spirit staff faces were sign enough they knew they were doing the wrong thing. I finally calm her down on the jet way and at this point I'm ready to start crying myself or loose control and do something I would regret (I'm Christian). Fortunately I don't and we get sent to a managers desk. This " manager" says nothing other than what I've already heard. I'm told I can try again in the morning. How many times are you going to put a child through this though. I shelled out nearly $600 dollars for two one way tickets on US Airways. There are no more problems and the staff are very friendly and helpful in contrast. All of this situation was avoidable. I experienced a 6.5 hour delay over a small storm going from Baltimore to FLL but that isn't really my point. The point is this airline is obviously overbooking, doesn't know how to mange the volume of customers in their terminal, and doesn't value customer service one bit. I think with a tiny airline like this you don't have any flexibility and the margin of error is very slim. I will be talking to my attorney this week. Little in the way of proof of negligence on the airlines part, but maybe we can access air port video that I think we speak volumes about the mismanagement that caused this in the first place. I did some research and this lack of focus on customer service appears to go all the way up to Spirit's CEO who called industry customer service stats "irrelevant". It's clear there is a culture of ambivalence where there customers are concerned. There were plenty of customers around me with similar stories (one family of 5 from Falls Church that experienced this same thing)
P.S. when we got our bags back after being pulled from the flight they were soaked. When I made a comment about this and all I got was more sarcastic attitude.
"Horrible! Never again!"
Greedy airline puts the seats so close together you have NO room for anything! Can not recline the seats! Pay $50 for carry on extra luggage and $45 for any check in luggage! So sounds cheaper then other airline but end up paying more then better airlines!!!! Thats extra $90 back and forth! Horrible employees treat everybody very poorly. Will NEVER fly with them again!!!!!
"Customer service is very bad."
After booking a week in advance, traveling at 4am from Robert q shuttle service in london on for a 9:58 am flight on Monday two weeks ago I was right ready for my flight at 9:58 am. This flight was delayed due to "weather". There was a bit of fog. We heard flights taking off, other airlines were leaving the ground, by 10 am I could hear other aircraft landing as well if not the entire time. We were informed the aircraft could not land and it was diverted to Cincinnati instead of landing in detroit. We waited, we were told it would be delayed until 11 at first, then 12, the staff at dte called to try and get information, they did not know what was going on. We, the customers, waited patiently. They told us every hour that it would be here one hour later. Finally, after batteries drained on all electronics, 30 mins free wifi time well up, some of us sleeping, grabbing some overpriced airport food at our expense, children getting cranky, parents getting equally upset, at after 4pm we were told the plane was leaving Cincinnati. Flights had been coming and going for hours in detroit, even spirit flights! (We had been told our plane would be leaving Cincinnati before so we held up slight hope, it had taxied out we had been told an hour or so before but never left the ground. The plane did arrive at around 6pm (8hrs later after our scheduled departure time), there was a cheer from everyone inside, the staff who had been holding us at bay all day insisted they would get the plane cleaned up and be ready to board 5 mins after the passengers got off. Some of us talked to passengers getting off the plane, we heard of them being boarded 3 times, taxi-ing out to the runway, we heard of a fuel issue where they did not have enough to get to detroit, the details of this all a little unclear. We were expecting to be boarded shortly as the staff had informed us 5 mins prior, just then, they make an announcement our flight had been cancelled. I myself was 2 hrs from home and had taken a $70 shuttle to the airport and cleared customs, I had a rental car waiting for me in ft myers at a prearranged rate. I was looking forward to relaxing at my parents winter home in cape coral for the week. Well, there was an uproar! Some older gentlemen yelled for a manager, no-one heard of any compensation or another flight being arranged for us or anything! Spirit Staff threatened of calling airport security after obscenities started being hurled, "you b*tch" and whatnot and I noticed one or two standing by managing the situation. We were only told to go to The spirit booth and "see what we could work out". There was at this time over 100++ people in line, all of us, and new passengers trying to check in. I butted in line pretending to be with a nice older couple to see what they were offering, I was sitting near this couple for the 8 hour wait. It was total chaos! I'd be surprised if I was the only one who wrote a review of this "flight" 506 from Detroit on Dec 3, 2012. It was either that or wait another hour in line to try and figure out how I was to get to florida. I was told that all flights were booked to ft myers airport for the next 3 days. Of course they were, they just cancelled a flight of 50+ ppl. I asked if there was anything going to anywhere in florida within a 2 hour drive. There was one the next day at noon to lauderdale. Knowing the line of 100 people behind me they changed my ticket to that flight. I would have to wait in the airport overnight, with complete uncertainty if that flight would go ahead as planned, be flown in to a destination 2 hrs from where I was going, have to get a rental car without my pre-arranged rate and figure out how to drop it back off in lauderdale or pay the $100+ premium to drop the car off at the ft myers airport upon departure. What was I to do!!! There was no flights to ft myers side. I had my time off work. After this was changed, while standing at the front still, another couple told me delta had a flight leaving in an hour to ft myers. I asked where, 3 miles in the next terminal. Not knowing if it was booked, its status, its price, etc, I went over there via shuttle. Spirit had nothing to where they were supposed to fly me (ft myers/southwestern florida airport just by bonita there). I could always suffer through and go to ft lauderdale if I must the next day at noon but that was NOT where I was going. Delta was less than $100 more than Spirit's flight and didn't charge the $50 bag, (so like $40 more than Spirit). I got on that flight, the return flight was at a more convenient time 3:58pm return not 6am with Spirit. It was settled, I was flying delta. I got on in just enough time. I could not cancel my ft lauderdale flight two hrs after it was changed I was 30000ft in the air. I informed them the next day (call centre in india)that I expected a refund for their trip that my trip was being executed by delta from this point forward. I informed them I had a return trip with delta as well so they could re-book my return seat. I had no need for spirit air. I have/had and still have no intentions to ever fly with spirit ever again. I have heard and been subject to horror stories and lack of customer service unimaginable. Spirit's customer service is horrid. I had been offered one half of my trip refunded, a far cry from the whole amount that should be returned to me. Even this has now shown up. They promised it would be sent to their "accounting department"to figure out the amount. They told me it would take 6 days to issue the refund. over 3 weeks later nothing has shown up. I have talked to an older friend of mine who said he was promised $50 one time he never recieved. I suggest no-one ever fly with this airline if they need to get where they are going. If you can go later or stay later or whatever, feel free to give it a shot, but they are completely unreliable. Over booked and under staffed (at least in flight crew) This discount airline provides next to no service. The pilots were obviously overdrawn, but they should have had communication and let us know well before 8 hrs of waiting that our flight would be called off. Weather, as they claim, was not the reason or I wouldn't have jumped on a delta flight 1 hr later, leaving and arriving on time. I talked to my cousin at Christmas yesterday. She said they got to the area with spirit once but then as soon as they landed they called and said they were overbooked for the return, asked if their party could delay a day or two and they would give them a voucher for a free flight. She would have taken it as she did not need to be back on the exact date they were leaving, however others in her party could not leave a day or two later than scheduled. this just goes to show you what I have told you. BE VERY CAUTIOUS WHEN FLYING WITH SPIRIT OR GO DELTA AND DO NOT FLY THEM AT ALL. My parents have had good luck with Allegiant Air. That is all. USE EXTREME CAUTION if you wish to use spirit for your vacation destination! For any questions you can email me at email@example.com and I would be more than happy to go over my experience with Spirit air with you personally. Spirit doesn't seem concerned about my bad experience, they are not even willing to refund a $272.65 RT flight they did not deliver on.
The fact of the matter is, Spirit did not get me to my destination. Ft lauderdale was not my destination. I found someone who could. I want a full refund, not a voucher, not one half refunded. I went with another carrier because you cancelled on us after making us wait 8+ hrs. They are stealing my money. Spirit airlines are theives. That's my experience. what's yours?
"CAN YOU SAY WORST AIRLINE IN THE UNIVERSE????"
First time flying this airline because we had book a vacation package through expedia...I had no idea you have to be there 45 minutes before departure time. I usually fly with southwest, american airline and they are very organized with each fly and the destination making sure everyone is checked in where they're supposed to be at. This airline is just a big mess, cluster f*ck (excuse my expression). And also, when you're late because of them being disorganized, they charge you $300 more dollars just to catch another flight (being 5 minutes late to check in) and also you can't get a standby unless you pay for another flight, which is total money-making system that you are being fucked over....Also, your bags being charged $180 just to be shipped there and back, in the same plane!!!!! Like really? usually other airline you can bring one each, and an addition or over weight it's $40 bucks average...this airline just charges you regardless of if you just bring one..I guess they expect you not to bring any bags so you don't get charge extra....Supervisor is rude, they almost lost our bags because they don't know where the bags were supposed to be at...LIke really? They also showed no concern about taking care of you either...just terrible service..If you think you want to save $100 dollars on the plane ticket and getting charge $180 for your bags and don't forget the flight delayed there and back!!! go ahead, but this was hell, worst fly I've ever been to. NEVER AGAIN!!!!!
"Spirit Lost me as a Customer"
When I looked online for prices to fly, spirit was the cheapest. However, they charge 30.00 for 1 check on luggage one way, so 60.00 I'm paying to bring my luggage. I would rather pay a hiher price for the airline tickets than have to pay for my luggage roundtrip. Then when I got to the airport, If your luggage is over 40lbs, you have to pay an extra 25.00 at the counter. This was not indicated on the website. I thought the limit was 50lbs. Then when I got on the plane, they charge for a drink. You even have to pay for water. I wonder if they charge to use the bathroom! This is ridiculous. The CEO of spirit airlines should be fired! When did this happen? Charging for your first luggage both carry-on and check on. Online, the carry-on is more expensive than check-on. The customer is not saving any money with the flight and luggage fees. The airplane that I flew on was nasty and looked like they needed to upgrade. I also found out that they would charge you if you have a purse and a carry-on that fits in the square bin that they have when you check in to see if they would charge you. Spirit really wants you to travel with the clothes on your back. Impossible! This is outrageous and I would never fly spirit airlines again. They lost me as a customer!
"DO NOT FLY SPIRIT"
Oh Spirit Airlines…well, much like everyone else, I highly recommend flying with ANYONE ELSE! We were on a flight from Denver to Vegas, while waiting in line to check in they informed us that our flight had been canceled and that they could not fly us out until tomorrow morning. Unfortunately, we were not as flexible as some of the other customers, we had already spent $600 on events/hotel for that night, and therefore I did not want to just be out that much money. A Spirit employee informed us that our returning flights would not be affected; we could try to get on with a different airline today if there were any seats available, and that they would give every customer round-trip vouchers to anywhere they fly internationally or domestically. Considering we had stuff planned in Vegas that we wanted to get to, we hurried and booked a flight through SouthWest (one-way), for $400 more then we paid for our roundtrip flight through Spirit. Considering we booked the flight very last minute, we were not surprised to have had to pay so much for a one-way flight.
When we were leaving Vegas we went to get our tickets and they informed us that our returning flights had been canceled because we were not on the original flight that we had booked. We saw six other guests that were supposed to be on our flight from Denver to Vegas and were supposed to be on the same flight from Vegas to Denver, who also had their returning flights canceled without being informed. We were supposed to leave Sunday, but they said that the earliest they could get us out would be Tuesday. When you’re in Vegas, staying an extra two nights is expensive when you consider just the hotel, meal, and taxi fares. Finally after spending six hours at the Las Vegas Airport trying to deal with them they said they would put us up in a hotel and give us a meal voucher for dinner ($7 for two people to share, that can only be redeemed in Denny’s or the hotels gift shop). We still had to buy returning tickets, which we used our free round trip vouchers for; by free round trip vouchers they mean $50. So therefore, we still had to spend money on one-way tickets.
We finally got on standby!! YAY! As for the flight, the seats are so cramped it is ridiculous. I am 5’7” and I HAD to sit up straight the whole time or else I was in my neighbor’s space. They also have outrageous bags fees, you have to pay for carry-ons and regular checked bags and it is not cheap! They also do not give out refreshments on anything on the flight; it is $3 for soda or water. Their flights might be cheap but you are better off paying a little more with any other company initially, you will make up the extra amount of money with what you spend in baggage fees, refreshments, being comfortable, and having peace of mind throughout your traveling experience. Oh and they charge you $5 to have the person checking you in print off your boarding pass instead of going to the kiosk and printing off yourself. It doesn’t make sense to nickel and dime your customers when you know that it will upset them and make them regret using your company to begin with.
Not once did Spirit Airlines call or email me to tell me my flight was canceled, my returning flight was canceled, or that they refunded my money. You would think that they would like to keep you informed. When we had to switch to SouthWest they called us to tell us that the gate we needed to be at had been changed, something we could easily figure out on our own. You would think Spirit would try to keep their customers informed especially on whether you will be flying to where you need to go or not!
I bought 4 air fairs to Dallas, we got to the airport 53 minutes before departure and could not embarque because the plane was full! Spirit advises you to be there at least 45 minutes before departure, now I didn't buy a stand by ticket! I bought a regular ticket! And for me not to embarque because the plane is full is ridiculous!! The staff was very rude and sarcastic, I lost a wedding that I was suppose to participate.
I will never fly with this company again and reather advise someone to jump off a bridge than purchase a Spirit airlines fair!
They stole my money and were deceptive both online and over the phone.
DO NOT USE THEM!!!
For your own sake
"Go Places For Less "
This was my first time flying Spirit Airlines and was regretting my decision after I had read so many poor reviews on the airline. In retrospect I think these individuals writing the reviews didn't read the fine print before they flew and weren't happy with all the extra fees that they incurred on Spirit. I read everything before making my purchase and was well aware of all the bag fees that they charge, the fact that they charge for everything including water onboard, and even carry on bags. Pay to check your bag when you purchase your ticket and you will save more money or pay in advance prior to traveling. You get charged more for carrying on a bag so just check it for less and then you don't have to haul it through the airport. Even paying for bags and upgraded seats we still saved a ton of money rather than flying some of the other big name Airlines (i.e. American) who can't seem to get a flight off the ground on time. There was little interaction with the employee's but, we did have an occurrence on the return flight. We were traveling with our infant who is 8 months old. When we left DFW no one ever requested her birth certificate but on the return flight the lady tried to make an ordeal about how it is a requirement. I previously worked for another airline and know that a birth certificate can be requested when the age of the child needs to be verified to ensure that the child is under 2 years of age. It is clear that my daughter is no where close to 2 years old. There was no need for them to request her birth certificate but the lady was rude and insisted it was company policy. I was not informed of this when I left it was never even an issue. Overall though everyone in our party of 6 was pleased with our travel and we will most definitely be flying Spirit again. I recommend it to anyone who likes to save money and loves to travel. We are able to increase the amount of trips we can take now that we have found such amazing fares on Spirit. I recommend this to anyone who knows their stuff before they go and price compare with other airlines - even with all of the fees you will still be saving money.