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Spirit Airlines Reviews
My boyfriend and I have both given Spirit multiple chances to see if they were just having an off day, sadly, it seems to be a consistent thing. We have both flown with Spirit about 6 times combined and not one of those flights were on time. My experience this time (return trip from Detroit to Tampa) was absolutely terrible and neither of us will be giving them another chance again. I had been watching flights a couple days before my departure date just to see if things were delayed each day at the time I was leaving and of course they were, every single day. We usually monitor the plane we will be taking on the flight before it(ie; this time as I was returning home we watched the Detroit -> Tampa flight as it would be the plane I would be taking home upon its arrival.) It started out about 30 minutes delayed which was no big deal. I arrived at the airport an hour before my flight(it was supposed to originally depart at 2:15pm however was delayed to 2:44pm at this point, no biggie, right?) only to receive a text from a family member saying my flight had been delayed until 5:00 pm. At this point, the monitors still all said everything was still just delayed until 2:44pm. People seemed shocked at the Spirit gate as they did not see it was delayed to 2:44pm let alone 5pm. I informed one woman that it had actually been pushed back to 5 pm now on their website. Up until about 2:00 pm there was 0 spirit customer service reps near the flight gates so people were beginning to get frustrated as their were no weather issues in either Detroit or Tampa and no one knew why it was delayed. The flight before ours from Detroit to Tampa had been marked as taken off on their website which also did not make sense. The lady I spoke to ended up calling Spirits customer service line and waiting on hold for a while. Once she finally got to speak to someone the lady told her it had been delayed due to mechanical issues and had taken off in Detroit then had to re-land. The Spirit customer service rep then told her that they were actually sending another plane for us so our flight would be leaving on time still. At this point it was 2:20pm and our flight was still saying 2:44pm on the monitors with still 0 Spirit reps at their gate desk. We kind of laughed that off because it was obviously not happening. Around 3:30 pm someone began speaking about our flight over the announcement system saying there had been a mechanical issue, the flight had taken off but had to reland and they were swapping to another plane and now they would be here for 6 pm - still no one to be seen at any of the spirit customer service desks. So, after waiting 4 hours at the airport they finally announced the plane we would be taking would be landing soon and we would be able to finally board and leave. Once we had finally began to board the flight attendants were all talking and joking with each other, not saying a word to any of the passengers. The captain announced that they had been working since 6 am and had had a very long day so to go easy on them (this was 6 pm at this point). They were friendly once everyone had sat down so I cannot complain about that. I finally arrived in Detroit at 8:30pm, thankfully. The back of their seats where magazines, barf bags, and safety pamphlets are USUALLy(Most seats seemed to not have anything or if there was something it was a very ripped safety pamphlet) stored instead of having an elastic to hold them in has a metal bar that digs into your knees as there is such little leg room. Between luggage fees and my ticket it would have been cheaper to go with a non 'discount' airline from my actual home town in Ontario rather than having to drive 2 hours to and from the airport, or in my case because my flight was so delayed pay another 100 dollars for a Robert Q. On the way to Tampa my luggage was some how 6 pounds over their weight so I had to pay an extra 25$ on top of the 45$ I already had to pay for it which is my fault, however, fair warning be careful when packing! They also charge for your carry on rather than letting you have a free one. You are playing a gambling game by bringing a 'personal item' as if they feel it is too big you have to pay 100$ at the boarding gate for them to allow it on. Your personal item is also your purse ladies, so make sure you bring a big purse that will fit under the seat in front of you or a bag that will fit your purse. They offered us a 50 dollar credit for our next flight with them, however, mine will not be getting used. They also seem to feel the need to try and push their MasterCard on you multiple times through out the flight(mine was only a 2.5 hour flight max...)They have used up the last few chances we have given them and completely abused them all. I would rather drive the 24 hours to Florida than go with Spirit again.
"Health Care Administration"
CAUTION! ! SCAMS ALERT. THE 9 $ CLUB ITS A RIPP OFF. They Have You give CREDIT CARD NUMBER TO CHARGE You
59.00 EVERY Year For Nothing. THEN THEY SAY NO REFUND After They get Card Number. THE Clubs Thing is
A Why to get Into Your bank account
"Spirit is the worst! "
Got overcharged and ignored by their customer service
Their continued existence is a mockery of decent business practices and corporate social responsibility. It's time we do something about it!
"If you fly Spirit you will regret it"
1 Star, Would be less, if I could. I will cut and paste the letters that I sent to customer service starting at 4:30 AM the day I landed and continuing until the day I came back. I went so far as to write the CEO and all board members about my experience and it has been 9 days and have yet to get a response....
DO NOT EVER FLY SPIRIT!!
Good Morning Spirit Airlines Executives. I am not sure how you do business
but this is how your customer service does (or doesn't, because I have yet to
get a reply)
I am more beside myself that I can't get anyone to answer an email, let
alone the three that I wrote as damning as this, so I figured the board and
other executives should now be aware of the situation. In no way should I
not get resolution!!! UNACCEPTABLE
Forgettable trip to Las via Bwi- Not a fan
Andrew Effross firstname.lastname@example.org
Aug 15 (6 days ago)
I never flew Spirit before but it came in with a lower initial fare so I
figured I give it a shot.
I would like to be objective so the first steps all went well, very
well. Had enough people at the baggage counter and zipped right through
security. Plane late about 20 minutes but things happen. I was determined
to have a good flight. This is where the trip goes down hill.
Met two very nice people that I sat next to and was lucky enough to
get a window seat. I don't do well in the aisle or center, but I always
need a window seat. About 30 minutes in I felt something the matter with
the seat, like a bar jabbing me in the back. After the finished beverage
service, I let a representative know and were able to find me a different
seat in an aisle. I decided to stay where I was because it was a window
seat. About the beverage service, you really couldn't feel the love of a
complimentary drink for what was then a five hour flight. I was still
determined to have a good flight even through this and the very bad jokes
the flight crew made over the intercom. Very bad. The guy needed to
practice his delivery in a mirror or something ALOT more.
Then we land in vegas only 17 minutes late. Pretty smooth flight, $3
soda, bar sticking into my back but at least we are on the ground. This is
when it gets unacceptable. On the tarmac for 53 minutes after a five hour
flight. Come on...I understand you have to wait for an opening but the
captain came on early and said ot would be another minute or two, then came
back on 10 minutes later saying it was going to be longer. Then nothing
for 40 minutes. Unacceptable in my eyes. What is worse and unforgivable is
when we start moving to the gate, he doesn't even apologize for the SEVERE
inconvenience. Unacceptable. Than baggage took way to long and no
communication to what number it was going to be on. You did not just make
one person not a fan but I overheard many more people not as vocal as me
state the unacceptableness.
What is worse is by the time you add all the nickel and dime stupid
charges, you end up paying around the same as other airlines were
So I am writing you to let you know that this experience was not good
and now I have to back on this airline, this time with my wife and have to
listen to her thoughts about the airline. I don't know what can be done
but these issues need to be addressed.
Aug 16 (5 days ago)
---------- Forwarded message ---------- From: "Andrew Effross"
Andrew Effross email@example.com
Aug 17 (4 days ago)
I can't believe I can't get a response from an email like this. Its nice
to know how much people care. If you guys can give me the decency of
replying to an email that was so damning, you deserve everything you get. I
would like a reply from the president of the company or someone similar. I
will hit every review sight on the planet with the exact email that went
unresponsive and let you sink like I your customers feel after flying
Andrew Effross firstname.lastname@example.org
Aug 18 (3 days ago)
Also I would like thank the Spirit employee working the outside area last
night in Vegas that spoke very demeaning to me and my wife that insisted since I had
no luggage and i just had my boarding pass, I still had to check in and
wait in line. That'll be 40 minutes of time that I will never get back. No
the answers or don't have them help customers. Plan was very smooth coming
home but my wife says, if we fly Spirit again, she won't travel with me.
"worst airline - stay away"
Worst airline on the market. They try to rob you in every possible way. Don't even think to book a flight with them. Stay away....
If you're looking for a review that will tell you if this airline is worth what you pay, then this is it.
This has been the WORST experience of my life when it comes to travel. Last week, my best friend and I headed for a vacation (we're nineteen and this is our first one by ourselves) to New York City. We had the very first flight of the day, and yet it was still delayed about twenty minutes. That wasn't such a big deal to us, and we waited eagerly to board. By the time we landed at the airport in New York, we were stuck waiting for 45 minutes on the plane because they couldn't figure out how to attach the landing to the plane for us to get into the airport. They then had to jump the plane's engine, move us to a different terminal, and start the process over.
But that is not where it ends. By Friday, our trip was ending and we had successfully shopped our way to the bottom of our bank accounts. We were excited to just be returning home, tired from all the walking around and excitement, and ready to have an easy and peaceful day ahead of us. It turned into a nightmare.
We arrived at the airport at 1:45 in the afternoon, far earlier than necessary because our flight wasn't due to board until 4:12. We had an early lunch, sat around and read our books as we waited patiently to go home.
By the time 4 o'clock rolled around, we were stuck still sitting in the airport that was entirely too crowded. People for the next flight had arrived to await for their flight time directly after ours. The airlines then announced that our flight would be delayed and we wouldn't depart until 6:30 that evening. That wasn't a big deal because it was only an hour and a half of a delay, and it had been raining a bit (though not storming) in Detroit (our destination). So we continued to wait patiently and read our books.
By six o'clock, they announced that our plane was being held in Washington D.C. They said that they would then have to fly to Atlantic City to refuel and that by seven o'clock, they should be at the New York airport where we were waiting. We were now to be departing at eight o'clock at night - a time that we should have already been home from the airport in Michigan.
It was then, not surprising to us, delayed until 9:15. That was when they announced that it was possible that the flight would be cancelled because the crew was over-timed. We were told that we could book for the next possible flight (two days later on Sunday), or we could get refunded.
We expected that they would at the very least offer us a hotel. Two more days in New York City isn't cheap - especially on such short notice on a weekend right before the 4th of July. But we were only offered a flyer with a number for a discounted hotel.
We called that number immediately, hoping to get a good deal but were turned away. The man I spoke to on the phone said that they had no more in our area and told us to try looking at the hotel book in the airport for one nearby. So we tried our next option of calling every surrounding hotel in hopes we could find one that we could afford. By this point, it was nearing midnight.
We finally found one hotel - the Residence Inn - about half an hour away from the airport. We stayed there for one night and the next found a cheaper hotel by means of the flyer we were given. On Sunday morning, we boarded our flight that was very crowded, and returned home.
As I said before, you get what you pay for. Next time, I'll know to pay that little extra in order to have a hassle free vacation. So if you're willing to go through hell for a cheaper flight, that's your choice. I can only hope that this review will save someone from spending ten hours in an airport only for the flight to be cancelled.
"The worst experience ever!!!!!"
We booked 3tickets to Orlando 4 months ahead, right before about 2 weeks, they call and said our return flight is canceled and that we either cancel our ticket or get one of their alternate with a stop. We decided to take one stop flight and the day before the trip, the flight was delayed for 5 hours, and now on our way back, we were told this return flight will be 4 hours delay also. This is the worst airline company we ever experience. We travel yearly and never has we have this much problem. On top of this, everything you do from baggage, carry on, etc , there will be a charge for it. So beware, stay away from this airline. I would not travel with spirit air even if it free!!
Flight 346 delayed 3 hours
No explanation given.
They don't care.
First an last time flier.
That us for sure....
"A Very Good Trip"
After reading all the poor reviews, I was very skeptic about our upcoming trip. What a surprise our family received. We received excellent treatment from the staff at counter in Denver to the flight attendants on this flight. Our flight left a few minutes early, besides air turbulence we had an excellent flight. The counter staff at Las Vegas and the Flight Attendants on our flight back from Las Vegas were excellent also. Again we left a few minutes early. On charges for bags, all charges are stated in the literature and the staff also made sure we understood all baggage fees. We would fly again and recommend.
"Do your research"
I have never been more let down by a traveling experience until I went to las Vegas. Spirit airlines preaches low costs, low fares which would be great except they charge you for everything and lack the customer service experience to make people believe they are really getting a bang for their buck. The 5 hour delay we encountered on our way to Vegas in not an unusual cicumstance when traveling. That was not the problem, the problem was how personal the customer service reps were taking it. I am in the restaurant industry and deal with the public everyday but you have to take feelings out of it and deal with the issue at hand. We had a lot of people who had been waiting at least 8 hours for this flight to leave so of course they were angry and tired. The reps seemed to be very defensive and insensitive to anyone, I was shocked. As the night progressed we were told several times that we were gonna board shortly and the plane was on the way. That was a lie. We waited 8 hours to get to vegas. When we got on board we were told we had to pay for soda, water and liquor but they forgot to put the liquor cart back on the plane....by now, im ready for a nap then I see you have to pay for a pillow and blanket. Come on, I get you want to keep your fares low but at what costs. We pay for everything on the front and back end anyway so how are we saving???? I will never fly this airline again. I would rather pay extra to get better customer service and a much better experience. Dont do it!