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Spirit Airlines Reviews
"Spirit is the worst! "
Got overcharged and ignored by their customer service
Their continued existence is a mockery of decent business practices and corporate social responsibility. It's time we do something about it!
"If you fly Spirit you will regret it"
1 Star, Would be less, if I could. I will cut and paste the letters that I sent to customer service starting at 4:30 AM the day I landed and continuing until the day I came back. I went so far as to write the CEO and all board members about my experience and it has been 9 days and have yet to get a response....
DO NOT EVER FLY SPIRIT!!
Good Morning Spirit Airlines Executives. I am not sure how you do business
but this is how your customer service does (or doesn't, because I have yet to
get a reply)
I am more beside myself that I can't get anyone to answer an email, let
alone the three that I wrote as damning as this, so I figured the board and
other executives should now be aware of the situation. In no way should I
not get resolution!!! UNACCEPTABLE
Forgettable trip to Las via Bwi- Not a fan
Andrew Effross email@example.com
Aug 15 (6 days ago)
I never flew Spirit before but it came in with a lower initial fare so I
figured I give it a shot.
I would like to be objective so the first steps all went well, very
well. Had enough people at the baggage counter and zipped right through
security. Plane late about 20 minutes but things happen. I was determined
to have a good flight. This is where the trip goes down hill.
Met two very nice people that I sat next to and was lucky enough to
get a window seat. I don't do well in the aisle or center, but I always
need a window seat. About 30 minutes in I felt something the matter with
the seat, like a bar jabbing me in the back. After the finished beverage
service, I let a representative know and were able to find me a different
seat in an aisle. I decided to stay where I was because it was a window
seat. About the beverage service, you really couldn't feel the love of a
complimentary drink for what was then a five hour flight. I was still
determined to have a good flight even through this and the very bad jokes
the flight crew made over the intercom. Very bad. The guy needed to
practice his delivery in a mirror or something ALOT more.
Then we land in vegas only 17 minutes late. Pretty smooth flight, $3
soda, bar sticking into my back but at least we are on the ground. This is
when it gets unacceptable. On the tarmac for 53 minutes after a five hour
flight. Come on...I understand you have to wait for an opening but the
captain came on early and said ot would be another minute or two, then came
back on 10 minutes later saying it was going to be longer. Then nothing
for 40 minutes. Unacceptable in my eyes. What is worse and unforgivable is
when we start moving to the gate, he doesn't even apologize for the SEVERE
inconvenience. Unacceptable. Than baggage took way to long and no
communication to what number it was going to be on. You did not just make
one person not a fan but I overheard many more people not as vocal as me
state the unacceptableness.
What is worse is by the time you add all the nickel and dime stupid
charges, you end up paying around the same as other airlines were
So I am writing you to let you know that this experience was not good
and now I have to back on this airline, this time with my wife and have to
listen to her thoughts about the airline. I don't know what can be done
but these issues need to be addressed.
Aug 16 (5 days ago)
---------- Forwarded message ---------- From: "Andrew Effross"
Andrew Effross firstname.lastname@example.org
Aug 17 (4 days ago)
I can't believe I can't get a response from an email like this. Its nice
to know how much people care. If you guys can give me the decency of
replying to an email that was so damning, you deserve everything you get. I
would like a reply from the president of the company or someone similar. I
will hit every review sight on the planet with the exact email that went
unresponsive and let you sink like I your customers feel after flying
Andrew Effross email@example.com
Aug 18 (3 days ago)
Also I would like thank the Spirit employee working the outside area last
night in Vegas that spoke very demeaning to me and my wife that insisted since I had
no luggage and i just had my boarding pass, I still had to check in and
wait in line. That'll be 40 minutes of time that I will never get back. No
the answers or don't have them help customers. Plan was very smooth coming
home but my wife says, if we fly Spirit again, she won't travel with me.
"worst airline - stay away"
Worst airline on the market. They try to rob you in every possible way. Don't even think to book a flight with them. Stay away....
If you're looking for a review that will tell you if this airline is worth what you pay, then this is it.
This has been the WORST experience of my life when it comes to travel. Last week, my best friend and I headed for a vacation (we're nineteen and this is our first one by ourselves) to New York City. We had the very first flight of the day, and yet it was still delayed about twenty minutes. That wasn't such a big deal to us, and we waited eagerly to board. By the time we landed at the airport in New York, we were stuck waiting for 45 minutes on the plane because they couldn't figure out how to attach the landing to the plane for us to get into the airport. They then had to jump the plane's engine, move us to a different terminal, and start the process over.
But that is not where it ends. By Friday, our trip was ending and we had successfully shopped our way to the bottom of our bank accounts. We were excited to just be returning home, tired from all the walking around and excitement, and ready to have an easy and peaceful day ahead of us. It turned into a nightmare.
We arrived at the airport at 1:45 in the afternoon, far earlier than necessary because our flight wasn't due to board until 4:12. We had an early lunch, sat around and read our books as we waited patiently to go home.
By the time 4 o'clock rolled around, we were stuck still sitting in the airport that was entirely too crowded. People for the next flight had arrived to await for their flight time directly after ours. The airlines then announced that our flight would be delayed and we wouldn't depart until 6:30 that evening. That wasn't a big deal because it was only an hour and a half of a delay, and it had been raining a bit (though not storming) in Detroit (our destination). So we continued to wait patiently and read our books.
By six o'clock, they announced that our plane was being held in Washington D.C. They said that they would then have to fly to Atlantic City to refuel and that by seven o'clock, they should be at the New York airport where we were waiting. We were now to be departing at eight o'clock at night - a time that we should have already been home from the airport in Michigan.
It was then, not surprising to us, delayed until 9:15. That was when they announced that it was possible that the flight would be cancelled because the crew was over-timed. We were told that we could book for the next possible flight (two days later on Sunday), or we could get refunded.
We expected that they would at the very least offer us a hotel. Two more days in New York City isn't cheap - especially on such short notice on a weekend right before the 4th of July. But we were only offered a flyer with a number for a discounted hotel.
We called that number immediately, hoping to get a good deal but were turned away. The man I spoke to on the phone said that they had no more in our area and told us to try looking at the hotel book in the airport for one nearby. So we tried our next option of calling every surrounding hotel in hopes we could find one that we could afford. By this point, it was nearing midnight.
We finally found one hotel - the Residence Inn - about half an hour away from the airport. We stayed there for one night and the next found a cheaper hotel by means of the flyer we were given. On Sunday morning, we boarded our flight that was very crowded, and returned home.
As I said before, you get what you pay for. Next time, I'll know to pay that little extra in order to have a hassle free vacation. So if you're willing to go through hell for a cheaper flight, that's your choice. I can only hope that this review will save someone from spending ten hours in an airport only for the flight to be cancelled.
"The worst experience ever!!!!!"
We booked 3tickets to Orlando 4 months ahead, right before about 2 weeks, they call and said our return flight is canceled and that we either cancel our ticket or get one of their alternate with a stop. We decided to take one stop flight and the day before the trip, the flight was delayed for 5 hours, and now on our way back, we were told this return flight will be 4 hours delay also. This is the worst airline company we ever experience. We travel yearly and never has we have this much problem. On top of this, everything you do from baggage, carry on, etc , there will be a charge for it. So beware, stay away from this airline. I would not travel with spirit air even if it free!!
Flight 346 delayed 3 hours
No explanation given.
They don't care.
First an last time flier.
That us for sure....
"A Very Good Trip"
After reading all the poor reviews, I was very skeptic about our upcoming trip. What a surprise our family received. We received excellent treatment from the staff at counter in Denver to the flight attendants on this flight. Our flight left a few minutes early, besides air turbulence we had an excellent flight. The counter staff at Las Vegas and the Flight Attendants on our flight back from Las Vegas were excellent also. Again we left a few minutes early. On charges for bags, all charges are stated in the literature and the staff also made sure we understood all baggage fees. We would fly again and recommend.
"Do your research"
I have never been more let down by a traveling experience until I went to las Vegas. Spirit airlines preaches low costs, low fares which would be great except they charge you for everything and lack the customer service experience to make people believe they are really getting a bang for their buck. The 5 hour delay we encountered on our way to Vegas in not an unusual cicumstance when traveling. That was not the problem, the problem was how personal the customer service reps were taking it. I am in the restaurant industry and deal with the public everyday but you have to take feelings out of it and deal with the issue at hand. We had a lot of people who had been waiting at least 8 hours for this flight to leave so of course they were angry and tired. The reps seemed to be very defensive and insensitive to anyone, I was shocked. As the night progressed we were told several times that we were gonna board shortly and the plane was on the way. That was a lie. We waited 8 hours to get to vegas. When we got on board we were told we had to pay for soda, water and liquor but they forgot to put the liquor cart back on the plane....by now, im ready for a nap then I see you have to pay for a pillow and blanket. Come on, I get you want to keep your fares low but at what costs. We pay for everything on the front and back end anyway so how are we saving???? I will never fly this airline again. I would rather pay extra to get better customer service and a much better experience. Dont do it!
"First and last time with Spirit"
My 10 year old daughter and i had a 07:15 flight out of FLL on 2 April. Lots of construction around the AP had me walking into the Spirit terminal with one hour and 15 minutes until flight departure. The spirit area was in total chaos with probably over 1000 passengers in their various lines. Only 3 spirit employees out working in the terminal. I got into a long line I thought was self checkin only to find out it was 'quick bag drop'. I was forced out upon arriving at the Spirit agent who told me I was in the wrong line. I get in what is apparently the correct line for self checkin and try to checkin at the kiosk. It says the flight isn't available for checkin. After fooling with it for a bit I find another agent who tells me it is probably closed already because the flight is going to begin boarding soon. He sends me to a different line again that is huge and moving very slowly. To make a long story short despite pleading for help I get none and the flight leaves while we are standing in line. Why there was no "triage" going on in the lines like every other airline I have flown is inexcusable. Anyway, it's another 45 minutes in this line before I see an agent who is obviously new and keeps asking for help from other agents. Bottom line is they tell me the next flight they can confirm me on is April 9th (7 days later). They convince me I'm getting off easy because there is a flight at 8:15 pm that we can fly standby on and we would be first on the list. I asked for a manager and they tell me "they can't do anything more for me". The manager accepted no responsibility for the mismanagement and chaos going on in their terminal other than to say they had 20 flights leaving at the same time.My daughter is crying when she finds we wont be going home and the Spirit staff are completely unempethetic. We loiter around the Sheraton all day and come back to hopefully fly stand by. At the last minute we are given seats and are both happy it is going to work out. Unfortunately are happiness is short lived as right before they close the door, the agent walks on to the plane and says they made a mistake and pulls us off. If I was by myself I would have peacefully protested and had them call security and force me off at least then I would have proof of the disgraceful run around. My daughter looses it as we are leaving the plane and the looks on Spirit staff faces were sign enough they knew they were doing the wrong thing. I finally calm her down on the jet way and at this point I'm ready to start crying myself or loose control and do something I would regret (I'm Christian). Fortunately I don't and we get sent to a managers desk. This " manager" says nothing other than what I've already heard. I'm told I can try again in the morning. How many times are you going to put a child through this though. I shelled out nearly $600 dollars for two one way tickets on US Airways. There are no more problems and the staff are very friendly and helpful in contrast. All of this situation was avoidable. I experienced a 6.5 hour delay over a small storm going from Baltimore to FLL but that isn't really my point. The point is this airline is obviously overbooking, doesn't know how to mange the volume of customers in their terminal, and doesn't value customer service one bit. I think with a tiny airline like this you don't have any flexibility and the margin of error is very slim. I will be talking to my attorney this week. Little in the way of proof of negligence on the airlines part, but maybe we can access air port video that I think we speak volumes about the mismanagement that caused this in the first place. I did some research and this lack of focus on customer service appears to go all the way up to Spirit's CEO who called industry customer service stats "irrelevant". It's clear there is a culture of ambivalence where there customers are concerned. There were plenty of customers around me with similar stories (one family of 5 from Falls Church that experienced this same thing)
P.S. when we got our bags back after being pulled from the flight they were soaked. When I made a comment about this and all I got was more sarcastic attitude.
"Horrible! Never again!"
Greedy airline puts the seats so close together you have NO room for anything! Can not recline the seats! Pay $50 for carry on extra luggage and $45 for any check in luggage! So sounds cheaper then other airline but end up paying more then better airlines!!!! Thats extra $90 back and forth! Horrible employees treat everybody very poorly. Will NEVER fly with them again!!!!!