Fly SQ on a regular basis and use Singapore as a hub. They offer flights to almost anywhere in the world from SG. Service is always excellent. I have never had a problem in over 20 years of air travel (apart from the time I fell asleep in the lounge and missed my flight). Their new A380's are excellent and the new business clas seating on A380's and some other planes is the best in class. Much better than the shell seats some airlines offer.

My family and I are booked on return flights Singapore-Shanghai Pu Dong. The group consists of 3 adults and 2 young children. In order to secure together-seats and child meal for my children, I tried to do a check-in online 48 hours prior to departure. The new Singapore Airlines online system rejected my attempts to key in the necessary personal details needed to check in both my 6 and 7-year olds!!! The so-called new, improved system rejected their details citing they are too young, not 17-years of age!!! I cannot believe this... the new, improved online system of one of the most reputable airlines in the world had gone live but with a validation that required passengers to be 17-years of age or older to check-in online!!! I called the ticketing and reservation department and spoke to a lady. After more than an hour on the call, of which most of the time was spent waiting (put on hold which I would not mind if my problem would be resolved) while she spoke with the helpdesk to check if it could put in the necessary personal details for my 6 and 7-year olds, the answer was negative, the helpdesk could not do it. She did the best she could- offering to put in emails to request that we be seated together for both flights. But its all subjected to availability, with no guarantee. I would have to cross my fingers and make the same requests again at the check-in counter!!! This is the excellent service quality offered by Singapore Airlines which so claims to be "a great way to fly", providing impeccable service - 1. An online system that ridiculously rejected details entry for anyone below 17-years old, hence impeding check-in! When I called Singapore Airlines, the automated greeting apologized for the technical issues with the new online system. I believe prior to me, many others have encountered this technical glitch and provided feedback, hence the automated greeting-apology. And yet, Singapore Airlines have done nothing to rectify the system??? 2. A helpdesk that could not override the illogical 17-year old validation to enter personal details for anyone below 17-years old, and/or simply help check them in! Realizing the technical oversight in the online check-in system, the IT department should have, without delay, provided the helpdesk with a workaround short-term solution to either help key in personal details or check-in young passengers upon receiving customer calls!!! I could only pray hard that my children would be seated together with us. The Singapore Airlines has been thoroughly disappointing.