Singapore - Rome Flight Reviews

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Singapore Airlines
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
Singapore-Rome route
84 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
Mon, 10/12/2015 02:42 AM
From Kingsford Smith Airport (Sydney) to Fiumicino Airport (Rome) via Changi Airport (Singapore)
3 out of 5
lost baggae
Flight crew service is EXCELLENT hats off to them all. Sadly, that is let down by ground crew. we flew from Sydney to Rome to join an organised tour. On arrival, wife's luggage was missing. After a lot of time spent with ground crew in Rome we gave them our hotel details in Rome thinking the bag would turn up. Just in case we gave our daughters address in Spain as a contact. The tour was a 19 day tour on a coach (excellent). On the 18th day of the tour my wife's bag was delivered to our daughters address in Spain, after many emails and phone calls when SIA ground staff told our daughter it was very inconvenient for them to deliver the bag. Upon examination of the bag it had a better trip than we did it went from Sydney to Singapore to Melbourne to Heathrow to Frankfurt to Rome to Malaga. My wife contacted them and told them that she had excess baggage due to having to buy a new bag and wardrobe. Ground crew allowed her an extra 10 kg.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent