I had to fly business class as it was an emergency flight to Penang. I was in total distress and the whole flight was fully booked except for 2 seats on business class. The ground staff was somewhat helpful and gave me information that I needed. So all in all I had no choice but to buy the business class ticket. I manage to use the lounge for a few minutes to freshen up and had something to eat. When it was time for boarding, the cabin crew was really friendly and I was surprised by the inflight catering. This is just a 1 hour 20 minutes flight but they served a meal fit for a king! I flew the route often on Economy class before and I would have to say that it is better than Silkair and Singapore Airlines (when it used to fly this route). I had arrogant and rude cabin crew on Silkair and Singapore Airlines and the inflight catering was alright but it was horrible compared to Malaysia Airline's inflight catering

Have travelled many times with many airlines, SIA comes out best of the lot, the staff are very helpful and nothing is to much trouble for them both on the ground and in the air. very highly recommended.