Singapore - Hanoi Flight Reviews

Most Recommended Best Value for Money Best Customer Service
Singapore-Hanoi route
Tigerair
Tigerair
Tigerair
Global
Scoot Airlines
Scoot Airlines
Scoot Airlines
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Singapore
Hanoi
Tigerair
Global
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
Singapore-Hanoi route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
Scoot Airlines
Global
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
Singapore-Hanoi route
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
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Wed, 07/05/2017 10:02 AM
SIN » HAN
From Changi Airport (Singapore) to Noi Bai International Airport (Hanoi)
1 out of 5
Overcharge due to online glitches and no refund to date
Online booking has glitches and technical error and due to that has overcharged me $40.00 Have called customer service numerous times. It takes a ages to get to a person to speak to you. One customer service recommended to call in the wee hours in the morning!! They told me it will take 6 - 8 weeks to refund. 8 weeks later, i called again, and said another 2 -3 weeks!! Horrible!
Recommended: No
Value for money: No
Customer Service: Poor
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Sat, 07/12/2014 01:05 AM
CGK » SIN » HAN
From Soekarno-Hatta International Airport (Jakarta) to Noi Bai International Airport (Hanoi) via Changi Airport (Singapore)
1 out of 5
The Truth - Tiger Airways MANUAL Baggage Management System
Why the high risk of baggage loss on Tiger Airways. Tigers baggage management systems are fully manual. The tag basically means nothing as their system does not track to passenger or track baggage location. When you you check your baggage it is good luck that it remains with the other baggage booked on a particular flight. However the system cannot confirm that the baggage has been actually put on the flight, received in a destination or transit airport, transferred to the correct (or incorrect) transit flight, or arrived at its final destination. Due to this there the system enables a high risk of pilferage and redirection as the airline cannot pass accountability to a particular location or even identify at which point in the journey the baggage has been lost. This is in a situation where many of the airports Tiger are servicing internationally have less sophisticated systems, less intrinsic security and all Tigers baggage handling is by agents. When tracking a bag (yet to be found) in Singapore, the staff were surrounded by 40 "lost" bags, none of which they could align with passengers. Tigers lost baggage system is dependent upon agency staff, at various terminus airports, identifying remaining uncollected baggage and emailing other agents to advise. Language, poor descriptions, lack of interest and potential pilferage in low security airports all contribute to a dysfunctional system which essentially is a breach of responsibility. There is no effective way to contact Tiger in the event of a loss. The report may be submitted at the destination airport, but there is no system to record it. The only contact is through their general call centre in the Philippines where the staff there cannot track or advise any direct contact. Though staff try to assist, their supervisor does not even understand their own conditions and believes that Tiger is not responsible to even advise the status of any search for the missing bag, or acknowledge the receipt of a report, for 21 days (incorrect). The email address, that deals with lost baggage claims will not respond - repeated attempts to even attain acknowledgement of receipt of a fully detailed description will not get a response. The attitude of many staff in airports and the call centre is that it is a budget airline and therefore lost baggage should be taken by a passenger as an acceptable risk. Many people complain about Tigers lost baggage. It has one of the highest frequencies of complaint of any airline. However I dont believe that many know why this occurs and I hope that the above provides a greater understanding as to the real risk of flying with Tiger with checked in baggage. Essentially, do so at your peril - Tigers baggage handling systems, baggage security, lost baggage tracking systems and passenger support and communication basically dont exist. For me - we are approaching 20 days without anyone being able to provide any information on lost baggage or where redirection occurred. Thanks - I hope the above is of assistance.
Recommended: No
Value for money: No
Customer Service: Poor