Singapore Airlines Reviews | Opinions of Singapore Airlines shared by travelers



Singapore Airlines

Singapore Airlines logo
IATA code:SQ
ICAO code:SIA
Alliance: Star Alliance
Overall Satisfaction:
3.1 out of 5
47.8% of people who wrote a review recommend flying with Singapore Airlines.
47.8% of people who wrote a review think Singapore Airlines offers a good value for money.
34.8% of people who wrote a review think Singapore Airlines offers a excellent customer service.
Classes of service
Economy
73.9%
Business
26.1%
First
0%
Customer Service
Excellent
34.8%
Good
13%
Satisfactory
8.7%
Poor
8.7%
Very Poor
34.8%
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How is Singapore Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#20
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#21
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#22
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#23
29.8 total score
11 reviews
18% Recommended
27% Value for Money
1.6/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Singapore Airlines Reviews

"Online Check-in System A Total Failure"

Review

My family and I are booked on return flights Singapore-Shanghai Pu Dong.

The group consists of 3 adults and 2 young children. In order to secure together-seats and child meal for my children, I tried to do a check-in online 48 hours prior to departure. The new Singapore Airlines online system rejected my attempts to key in the necessary personal details needed to check in both my 6 and 7-year olds!!! The so-called new, improved system rejected their details citing they are too young, not 17-years of age!!! I cannot believe this... the new, improved online system of one of the most reputable airlines in the world had gone live but with a validation that required passengers to be 17-years of age or older to check-in online!!!

I called the ticketing and reservation department and spoke to a lady. After more than an hour on the call, of which most of the time was spent waiting (put on hold which I would not mind if my problem would be resolved) while she spoke with the helpdesk to check if it could put in the necessary personal details for my 6 and 7-year olds, the answer was negative, the helpdesk could not do it.

She did the best she could- offering to put in emails to request that we be seated together for both flights. But its all subjected to availability, with no guarantee. I would have to cross my fingers and make the same requests again at the check-in counter!!!

This is the excellent service quality offered by Singapore Airlines which so claims to be "a great way to fly", providing impeccable service -
1. An online system that ridiculously rejected details entry for anyone below 17-years old, hence impeding check-in!

When I called Singapore Airlines, the automated greeting apologized for the technical issues with the new online system. I believe prior to me, many others have encountered this technical glitch and provided feedback, hence the automated greeting-apology. And yet, Singapore Airlines have done nothing to rectify the system???

2. A helpdesk that could not override the illogical 17-year old validation to enter personal details for anyone below 17-years old, and/or simply help check them in!

Realizing the technical oversight in the online check-in system, the IT department should have, without delay, provided the helpdesk with a workaround short-term solution to either help key in personal details or check-in young passengers upon receiving customer calls!!!

I could only pray hard that my children would be seated together with us.
The Singapore Airlines has been thoroughly disappointing.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Advertisement

"Amazing airline!"

Review

Personalized and professionnal customer service. Large and comfortable business seat. Awesome entertainment as well as food. A perfect service with excellence! Highly recommended.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"perfect flight"

Review

Have travelled many times with many airlines, SIA comes out best of the lot, the staff are very helpful and nothing is to much trouble for them both on the ground and in the air. very highly recommended.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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