Singapore Airlines Reviews | Opinions of Singapore Airlines shared by travelers



Singapore Airlines

Singapore Airlines logo
IATA code:SQ
ICAO code:SIA
Alliance: Star Alliance
Overall Satisfaction:
3.1 out of 5
47.8% of people who wrote a review recommend flying with Singapore Airlines.
47.8% of people who wrote a review think Singapore Airlines offers a good value for money.
34.8% of people who wrote a review think Singapore Airlines offers a excellent customer service.
Classes of service
Economy
73.9%
Business
26.1%
First
0%
Customer Service
Excellent
34.8%
Good
13%
Satisfactory
8.7%
Poor
8.7%
Very Poor
34.8%
Spread the word...
Plan a trip
Popular Destinations
How is Singapore Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service
#1
75.8 total score
15 reviews
73% Recommended
73% Value for Money
3.9/5 Customer Service
#2
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#3
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#4
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#5
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#6
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#7
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#8
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#9
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#10
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#11
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#12
46.7 total score
4 reviews
50% Recommended
50% Value for Money
2.3/5 Customer Service
#13
44.8 total score
7 reviews
43% Recommended
43% Value for Money
2.3/5 Customer Service
#14
41.5 total score
7 reviews
29% Recommended
43% Value for Money
2/5 Customer Service
#15
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#16
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#17
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#18
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#19
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#20
36.3 total score
17 reviews
29% Recommended
29% Value for Money
2.1/5 Customer Service
#21
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
#22
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#23
29.8 total score
11 reviews
18% Recommended
27% Value for Money
1.6/5 Customer Service
#24
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
#25
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service

Singapore Airlines Reviews

"Poor Service"

Review

Everytime I fly with Singapore Airlines, the service level seems to getting poorer. The cabin attendants were rather rude when I reminded her for my drinks, she responded "Yes.. I'm getting it now" and no sight of it after 10 minutes. And this happened much later after meal service when they were available.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Business Class
Comment on this review or Add your Singapore Airlines review
Advertisement

"Overnight stay without luggage."

Review

Singapore airlines are excellent.
If you choose an overnight stay in Singapore before connecting onto your next flight, inform the ground staff in Brisbane.
We had a 16 hour layover without any luggage as it had been forwarded onto phuket.
The ground staff in Singapore basically said bad luck - they do not even offer a toothbrush, comb or pjs. I find it hard to believe that they do not offer this service. Shame shame shame. We had to purchase all basics, and then had to throw them all away prior to boarding the next day because of restrictions on size. Eg 50 grams hand cream, the deorderant was 100gms and we tossed that as well. We found a 24 hour mall to buy new clothes. I detest wastefulness, I didn't mind buying them but to have to throw them away is....
Anyhow lesson learnt - do an immediate fly threw or make a point of telling staff you require luggage and will rechecking in for next leg off flight.
Also by the time we did get our luggage the locks had been removed from our luggage. - after picking our suitcases we immediately informed security and they blamed Australia. Might ring Australian customs to get there take on the whole lock removal debacle.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Singapore Airlines review

"Krisflyer miles"

Review

The airline is fine but be very careful which ticket you buy.I purchased an economy ticket and was only awarded 10% of the miles because it was " V"
economy ticket. Still slugged me $2,300 return BNE PARIS BNE.The airline
said the agent should have told us!Yeah, well Sing Air has two less
customers.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Singapore Airlines review

"Online booking system ridiculous"

Review

I think the Singapore Airlines online booking system is really ridiculous - when you book for a third person (a friend / a client) - anytime when you are not the one traveling, they will need to go in person to their office to show the credit card, and ID document with you photo on it! How convenient!

I can understand that the company would like to protect credit card holders from frauds - but there could be better ways in arranging it right? How come you allow me to book online, while need me to come in person and also need ID with photo? When reflected this to the staff - the reply was - you can not book tickets from us. Ur??

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Singapore Airlines review

"ground staff need review"

Review

singapore airlines in the air is excellent always has been, cabin staff brilliant always helpful makes travel a dream. HOWEVER what about the ground experience with singapore airlines is it as good,? I would really like to say yes to the question and in a lot of cases the ground service is good, but there are areas where singapore airlines has to have a look at, the latest problem ive encountered is as follows. I drove out to the singapore airlines office at chennai, 1 hours drive from my home. I have business class tickets and i want to change the date. the guy at the counter demnds 50 dollars for each ticket to change it. he says he wont release the tickets till i go and get him 200 dollars and come back. I informed him that the tickets do not have any penalties attached to them so why is he doing it. nothing . well singapore airlines I really dont understand why you employ people at your office , who canot handle the customer in the proper way, Ive paid 20000 dollars for my tickets. is it really necessary to try by the means of your staff to squeeze another 200 bucks out of me. to make me return the next day with 200 bucks to satisfy the ego of your staff. even after i explain that my travel agent has assured me there will be no problems or fees in case i want to change my date of return. ive since contacted my travel agent and he has told me there is no fee for changing my ticket. but this unfortunately is not much consolation after i have been given the run around by ground staff. the second time i might add in the past six months.singapore airlines i suggest its time to have a good look at your ground staff very soon or you are going to lose valuable customers and unfortunately I will be one of themn. I am still marking good ticks on all of the above as i feel singapore airlines may not actually be aware of whats going on

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
Comment on this review or Add your Singapore Airlines review

"The best!!!"

Review

I have flown many airlines in the past decade and Singapore Airlines has always been the best. This latest flight with them to Tokyo was as great as the others: great entertainment, decent food, great service on board and on ground, clean aircraft,... All for a perfect trip!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Singapore Airlines review

"Consistently good."

Review

Fly SQ on a regular basis and use Singapore as a hub. They offer flights to almost anywhere in the world from SG. Service is always excellent. I have never had a problem in over 20 years of air travel (apart from the time I fell asleep in the lounge and missed my flight). Their new A380's are excellent and the new business clas seating on A380's and some other planes is the best in class. Much better than the shell seats some airlines offer.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Business Class
Comment on this review or Add your Singapore Airlines review

"rude ground staff at chennai business class check in"

Review

I had travelled from chennai to sydney on 27th dec 2011. I had travelled to india for business discussions and to collect some samples for my company. I would like to ask does anybody who has ever travelled to an airport know the weight of their baggage till it goes on the scales, well unless you keep industrial scales at home the answer is probably no. anyway my baggage it seems was nearly 55 kg, which I add I accept is over the weight allowed. I had actually guessed it around 40kgs which is acceptable for business class, but on many other previous occasions when my baggage has been more than that nobody has ever bothered about it. anyway I had come into contact with an agressive rule spouting employee of singapore airlines who wanted to go by the book. he was rude to me and made me feel quite ill. I am a diabetic patient and have been warned by my doctors to avoid stress. well I got plenty from this staff member . he basicaly said I am not taking your baggage go away. I went away and dumped some samples in a rubbish bin and put others into my hand baggage. still he was not satisfied amazed at this behaviour I requested to see the manager and another man appeared and backed up this staff member. he also boasted to me that he was a senior member of staff and relished the request that he give me his name so i could report the matter. I felt after that traumatised the whole flight and arrived in sydney feeling ill. even the samples I had moved to my hand baggage were taken away from me when i went to the departure lounge by security and given to the singapore airlines staff to keep in their office. Of course my company in sydney were outraged at this type of behaviour and imediately sent a complaint to the manager at chennai. after 11 days a few line sugar soaked email arrived hoping that next time my experiance with singapore airlines would be better but not even mentioning my complaint about the way i had been handled by the staff member. well let me now say that singapore airlines has an excellent service in flight and i have never in 25 years found anything to complain about. basically they treat you like a king. however before one gets to enjoy this royal service we have to go through check in. how can a member of singapore airlines act in this way and get away with it.even the reply I got was just a gloss over. well I am glad that my wife and child were not with me at the check in. Now i must think of future flights were i might have to put up with this staff member and im afraid at 7000 dollars per ticket im just not willing to take that chance. As singapore airlines does not seem interested in the passengers greviance as noted by the gloss over email sent by one of their senior staff at madras, I have decided to return my frequent flyer memebership and my wife and childs also. I do not want to be associated with an airline which canot answer a passengers greviance in a proper manner. I might add many members of my company use singapore airlines and after hearing my story are also considering their future travel plans, finally the samples I had to dump in the garbage were prototypes and canot be remade without a lot of expense. Those companies who made them are asking me for an answer as to who is going to pay to remake them. and one of the companies is threatning to cancel the contracts we had to produce and export goods from india. this is the flow on effect which can happen when a check in staff memeber of singapore airlines decides to play god. ps my next trip to chennai may be on MAS or THAI.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
Comment on this review or Add your Singapore Airlines review
Mon, 01/16/2012 10:10 AM
6 years ago

@tigerlion: thanks for this review. Just a question, how can you rate Singapore Airlines 5/5 since you don't recommend it and think it has a very poor customer service? Can you specify?

Mon, 01/16/2012 10:16 PM
6 years ago

thanks for the comment. yes I have rated singapore airlines 5 out of 5. because I feel that in the air they are 5 out of 5. unfortunately there is no way on this site to guage treatment on the ground, which is also a very important part of travel experiance. It is no doubt unfortunate that an airline can be brought into disrepute by the manner of one member of staff but its a reality that singapore airlines has to face. maybe im being kind by rating them 5 out of 5 but I feel im trying to be fair. I do hope that somebody in singapore airlines reads this post. I feel sad leaving singapore airlines after traveling with them for over 25 years. but as I am a diabetic in poor health canot handle stressful situations I have to move on.I also feel that to fix problems in an airline or anything else for that matter we have to bring it out in the open for scutiny by all sidesr

Tue, 01/17/2012 12:26 PM
6 years ago

thanks tigerlion. It is now totally clear to me. And I agree with you: ground service is also an important part of travel experience, you are at the right place on this website to share this experience as well as the inflight service.
Wish you the best for your next flights.

Thu, 01/26/2012 12:45 AM
6 years ago

I would like to update my comments on this issue. the matter has now gone to customer affairs in singapore. I was contacted by a very nice lady from singapore airlines who is manager of customer affairs. she listened to all the griavances from the passenger and has decided to go back to square one and call the counter staff and duty manager and also the senior management who answered the orig complaint to give proper account for their actions in the matter. I now at least feel some satisfaction in knowing that it will be properly investigated and proper counceling given where it is required.anyway glad it was brought out in the open and my advice to any passenger who suffers at the hands off rude or arrogant staff of any airline, ... dont take it. take the name make a report to the airline concerned. Its lucky that such staff are only a very very small percentage of airlines staff most are well mannered and helpful and I salute all of you thanks

Thu, 04/12/2012 12:58 PM
6 years ago

I would like to give a final outcome for this unfortunate treatment to the passenger involved. the same passenger who had been ill treated at chennai was again traveling to chennai on 7th april with his wife and children. 2 days before the flight we were contacted by singapore airlines at singapore informing us that a message had been sent to the senior staff at chennai of our arrival and that the member of staff who had been abusive to the passenger was not allowed in future to approach the passenger . this made the passenger feel that again he could travel with singapore airlines because they had taken the time to care about his complaint. well, when the passenger arrived at chennai he was shocked to find that a senior member of staff met him at the aircraft door and helped him to carry his baggage through the customs area. he then arranged for some staff to assist the passenger retrieve his baggage and also helped him till he got outside to his car. as my friend was with anew born baby and a 6 year old child he found this care and help very refreshing, it more than made up for the earlier ill treatment that he had recieved . so we now say hats off to singapore airlines. yes your staff made a mistake and now you have made us extremely happy with your care. thank you very much. as a final word i would say to any passenger in any class, there is no excuse for rude behaviour by staff to passengers. dont take it . make sure the airlines know about it even if you have to go to the top.

"Exceptional!!!"

Review

It was our honey moon and we decided to go to Bali with Singapore Airlines. I had heard many good reviews about Singapore Airlines and I wanted to have a good trip from the time we left home. I wasn't disappointed.
We told the woman who proceeded to our check-in that it was our honey moon and I think she gave the information to the cabin staff. First, we were seated at the best seats of the economy class section at the rear of the aircraft at the window seats. During the flight, we had an exceptional service, the staff was asking us every hour if we were okay, comfortably seated or if we were in need of something. One flight attendant brought us two cups of champagne to celebrate our honey moon!!! What other airline in the world would do that! I think none!
The flight back was as great except that we didn't drink champagne this time. Singapore Airlines is definitely the best airline in the world!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Singapore Airlines review

"First class on economy class!"

Review

I´ve flown 550.000km, spent 676 hours on 66 flights with Singapore airlines. Business class and economy. I´ve flown 41 other airline and no one tops Singapore Airlines. Top class service. For a frequent air traveller like me there is only one thing that pops up in my mind. " I wish all airlines were like SIA ".

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Singapore Airlines review