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Singapore Airlines Reviews
"Damaged baggage and dishonesty "
Luggage was badly damaged upon retrieving it from the carousel. Entire zip section and locks on side pocket was ripped off. Filled a baggage irregularities report with the airline. After a week, they came to my address to collect the bag and said they would repair it. This bag was very expensive - worth a few hundred dollars as it is a Samsonite branded luggage bag. Another week later, they came back with a cheap replacement luggage bag and said they couldn't repair the other one. It is disgusting the way Singapore airlines' reps deal with customers, attempting to rip off customers. After protesting, the luggage bag was swapped to a similar one that was damaged during the trip. Won't be flying with them again.
"Hopeless airline that fails in basic customer service"
This airline fails in every aspect of customer service. Check in staff were slow and disorganised. Flight was extensively delayed by hours and ground staff had no idea of what was going on. Service was okay on flight. However at the transit area, no one knew what was happening with people coming off the delayed flight and had missed onward connections. Overall a very poor airline that cares very little about its customers. This airline is not recommended and will be choosing another carrier in the future.
"Singapore Airlines is no longer a great way to fly!"
Singapore airlines used to be one of the great airlines and I once flew with them regularly. Their in flight service standards has declined so much in recent years. Ground staff at check in were extremely slow. They were extremely strict with the luggage weight and I was made to repack. Boarding was a complete mess. No priority were given to elderly passengers. In flight catering was barely edible. Service by cabin crew were cold and unfriendly. Will now take my business elsewhere after years of loyalty with them.
Flight crew service is EXCELLENT hats off to them all.
Sadly, that is let down by ground crew. we flew from Sydney to Rome to join an organised tour. On arrival, wife's luggage was missing. After a lot of time spent with ground crew in Rome we gave them our hotel details in Rome thinking the bag would turn up. Just in case we gave our daughters address in Spain as a contact. The tour was a 19 day tour on a coach (excellent). On the 18th day of the tour my wife's bag was delivered to our daughters address in Spain, after many emails and phone calls when SIA ground staff told our daughter it was very inconvenient for them to deliver the bag. Upon examination of the bag it had a better trip than we did it went from Sydney to Singapore to Melbourne to Heathrow to Frankfurt to Rome to Malaga. My wife contacted them and told them that she had excess baggage due to having to buy a new bag and wardrobe. Ground crew allowed her an extra 10 kg.
"The worst airline company!"
Singapore Airlines is the worst airlines I've ever flown!!! I will never fly with this Airlines! It's rewarded that SA is the best nowadays - and how crazy this reward could be! This Airlines is not the best at all - it is even the WORST I've ever flown with!!!
And there are lots of complaints!!!
1. My trip was Sydney-Moscow through Singapore.
When I made check-in in Sydney, the lady said that we'll have an additional stop in Bali! How come?! How it's possible?! For that amount of money!!! an additional stress! more over 'if my next flight from Singapore to Moscow in 2 hours! It means that I'll be late?' On what lady said that everything will be managed and all passengers will fly with there own registered flights without any delays.
2. I got the answer: 'We have a problem with a pilot!!! We need to change them in Bali!!!'
How after that explanation it was possible to fly ever!!! What problem? Is he seek? Is he not a good pilot? or what??? As I needed to be in Moscow as soon as possible I couldn't refuse from the flight. And I flew... with a big stress!!!
3. In addition the flight in Sydney was delayed for 30 minutes. It meant that I had already only 1,5 hours time between flights in Sin, and an additional stop in Bali ahead!
4. Stop in Bali. Initially it was said that the stop will be for max 10-15 minutes. But we spent 1 hour there!!! More over in a stuffy hot conditions in the aircraft. Almost all passengers in this airplane had other flights from Singapore to other countries. That's why in the airplane it was announced that as you arrived to Singapore EVERYONE will be welcomed to the signed table with their further flights, even it was said that if you are really late - your next flight will be delayed, and you with an emergency coach/bus will be delivered to your plane. - and all passengers from this airplane, as they said many many times, will fly with their next registered flight. All airplane will wait you.
5. When we arrived to Singapore and left the plane, there was a huge mess. There were no administrators, no responsible persons, no one could give us the information where to go and what to do, and all people then understand that their flights are gone. The worst thing was that nobody in Singapore Airport knew about our flight from Sydney, that it was late and that passengers were told with the hope that they will be waited by airport staff.
People were shouting and crying, and saying that they missed their flights, that they urgently needs to be in their final destinations for lots of personal reason.
Then I found my group of passengers who flew to Moscow next. We were ~ 10-12 people.
As no one could give us any information, we by ourselves went to find someone in the airport to ask about flight. It was late time, and it was hard to find someone. Then we found a lady working in Singapore Airport, we told her all situation, and she started to call for the Gate from where our next flight to Moscow was. While she was calling and explaining the situation, we with her went by train to another terminal.
We came to our Gate only 15 mins late and no one was waiting for us and even know about us, that we were late but not for our reason. Only 15 mins!!! and plain had gone!
Nobody from Sydney conveyed the info to Singapore.
6. Then we found out that next flight to Moscow will be only in 1 DAY!!!!!!!!! Can you imagine?!! When you already needs to be urgently in Moscow in 10 hours...
7. After that not really polite representative of Singapore Airlines found the quickest trip to Moscow for us - it was through Bangkok (Thailand)!!! The flight was in 5 hours! And then we had an additional waiting time in Bangkok also.
All together I had 4 flights!!! Sydney-Bali-Singapore-Bangkok-Moscow!!! I was in a huge stress, I'd never felt so bad! I suffered from a terrible headache for more than 1 week after all this!!! And all that was served by the so-called ''the best airline company''!!!
Never ever fly with Singapore Airlines for such amount of money, and for such a terrible service I could ever imagine!!!
"When an Upgrade becomes a Downgrade"
Dear Sir / Madam
I thought I would share with you a recent travel event that you might find interesting (and amusing).
I flew on SQ235 from Singapore to Brisbane. Upon boarding the flight I was told my seat had been changed and I was moved from 58H (economy) to 12H (business). Naturally I was pleased with this turn of events as although I fly a great deal with the airline (up to 100,000 miles / year) in my experience they never upgrade passengers..
Approximately 20 minutes later after having settled into my seat, ordered my dinner and begun a conversation with my neighbour, a ground staff representative (Ms. Noraini) came to my seat and told me that I had to return to my original seat in economy.
As well as being inconvenient (having to pack up once again) and disappointing (being in business class was very pleasant), the biggest issue was the embarrassment of having to stand up, collect my belongings and move. I felt like some sort of criminal - really quite humiliating.
More generally, I think this episode reflects very poorly on Singapore Airlines customer service. I did receive an apology from the airline but I thought it rather half-hearted.
"the A380 experience"
SQ the best Airline in the sky..I fly SQ often since I have to fla to SEA7-to 8 times/year. ZRH STaff help always and do a great Job. In BKK at the Airport !! outstanding service !! I also had some health problems and SQ helped me out..also on board the plane. When I fly to Asia, always SQ ! Not mention Changi AP, and of course the sparkling clean A380 !
"Never fly Singapore Airlines"
In September last year I booked flights with Singapore Airlines for May 2013, from Melbourne to London, with a stopover in Singapore. I wanted to book preferred seating straight away, but my travel agent said that it was too early. In January this year, the travel agent booked preferred seats for my wife and I on the Singapore to London and London to Singapore sectors, being the long haul flights. We got the seats we wanted, paid for them, and we thought all was set.
Last week when I was reviewing my booking online, I noticed that we no longer had preferred seats allocated to us. I went to see my travel agent, who didn't believe me at first, but after checking discovered that we had indeed lost the seats. She immediately called Singapore Airlines and they informed her that there had been a change of aircraft, so all preferred seat allocations had been lost. By the time we discovered that we had lost our paid for seats, all preferred seats had been taken by other passengers. Singapore Airlines did not inform us that we had lost our paid for preferred seats, they did not refund our money, and they refused to bump any other passengers who had booked preferred seats after we had. And to add salt to the wound, they allocated my wife and I seats that weren't together.
Singapore Airlines are not an airline that honours their bookings. Just because you have booked a seat first and paid for it does not mean you will get it.
They have now offered to refund our money, but I told them the money is not what is important, we want the preferred seats. My wife suffers from panic attacks when in a confined space for a long period of time, which is one of the major reasons we booked the preferred seats. The airline didn't care - they said all they could do was offer a refund. If they had have notified me back when the seats were cancelled, I would have booked more straight away on the new aircraft.
This will definitely be our first and last trip with Singapore Airlines. Don't believe the nonsense that they are one of the world's best airlines. If you are considering flying with them, change your mind now and choose another airline.
"Always a good experience"
I have flown with SQ a number of times on this route, as well as other routes throughout Southeast Asia.I have always found the service to be of a high standard. The food and IFE on all flights is very good. Staff are friendly and attentive. I have never experienced any significant delays. SQ can be expensive, however if you keep an " eagle eye " on their website a few months before your trip, you will generally find a reasonably priced ticket, comparable or even better than it's competitors.
I would highly recommend Singapore Airlines. Some people have said in the reviews that their service levels have fallen. For me personally I have not found this to be the case.
Everytime I fly with Singapore Airlines, the service level seems to getting poorer. The cabin attendants were rather rude when I reminded her for my drinks, she responded "Yes.. I'm getting it now" and no sight of it after 10 minutes. And this happened much later after meal service when they were available.