Seaborne Airlines Reviews | Opinions of Seaborne Airlines shared by travelers



Seaborne Airlines

IATA code:BB
ICAO code:
 Flag
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with Seaborne Airlines.
50% of people who wrote a review think Seaborne Airlines offers a good value for money.
100% of people who wrote a review think Seaborne Airlines offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
100%
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Seaborne Airlines Reviews

"Paid flight cancelled - No Refund - Bogus Reason - No Help"

Review

THIS IS THE STORY OF MY FIRST EXPERIENCE WITH SEABORNE AIRLINES.ON MY FIRST TRIP TO PUERTO RICO FOR A FAMILY WEDDING ON CULEBRA, PR I HAD MY FIRST EXPERIENCE WITH SEABORNE AIRLINES. IT COST ME DEARLY. I FILED A FORMAL COMPLAINT WITH SEABORNE THAT I WAS TOLD WOULD BE RESOLVED IN (30)DAYS, ALL OF MY INQUIRIES HAVE BEEN IGNORED.

ON 4/3/2018 I FLEW TO PUERTO RICO, SAN JUAN INTERNATIONAL, THEN GOT MY SMALL SEABORNE COMMUTER FLIGHT TO GO TO THE SMALL AIR STRIP ON THE ISLAND OF CULEBRA. THE FLIGHT WAS GOOD; WE LANDED AT THE SMALL AIR STRIP AND ENJOYED OUR STAY. OUR NEXT CHALLENGE WAS GETTING HOME ON SATURDAY. WE HAD OUR SEABORNE RETURN FLIGHT BOOKED TO GO TO SAN JUAN, THEN FROM SAN JUAN BACK TO CHARLOTTE, NC. WE GOT TIED UP IN OUR DEPARTURE TO THE AIRPORT .. CULEBRA IS 7MILES LONG AND ABOUT 3 ½ MILES WIDE, SO THE AIRPORT WAS JUST DOWN THE ROAD OF OUR VACATION/WEDDING VILLA. I DROPPED MY WIFE OFF AT 1:28 PM FOR OUR 2PM FLIGHT, I CAN SEE THE PLANE SITTING JUST OUTSIDE THE DOOR ABOUT 125 FT AWAY. WHILE MY WIFE GOES INSIDE, I TAKE THE RENTAL VEHICLE ACROSS THE STREET AND COMPLETE THE PROCESS AT 1:39PM. WHILE I AM GONE, MY WIFE TRIES TO CHECK IN, BUT NO ATTENDANT IS AVAILABLE THEY ARE OUT AT THE PLANE. SHE IS TOLD THE ATTENDANT IS TALKING TO THE PILOT. MY WIFE NERVOUSLY WAITS. I COMPLETE THE RENTAL CAR RETURN IN QUICK FASHION AND IT IS SO CLOSE, I AM BACK AT THE AIRPORT IN 10-11 MINS .. NOW IT IS 20 MINS TO DEPARTURE AND STILL NO ATTENDANT. BUT OK, I CAN SEE THE PLANE SITTING ON THE TARMAC, NO BOARDING HAS TAKEN PLACE. I ASK SECURITY TO PLEASE WALK TO THE PLANE AND GET THE ATTENDANT .. THEY DO THAT IN QUICK FASHION.

THEN THE TROUBLE STARTS .. THEY SAY I AM NOT LISTED FOR THE FLIGHT AND I WAS TOO LATE. WE GET SEABORNE AIRLINES ON THE PHONE AND THEY CONFIRM MY RESERVATION WITH THE ATTENDANT .. BUT BECAUSE I WAS NOT THERE AN HOUR EARLIER, MY WIFE AND I WERE CONSIDERED “NO SHOWS” AND THEREFORE FORFEITED MY TICKET WITH NO REFUND. THE ATTENDANT AND SEABORNE BEGIN TALK IN SPANISH AND I CANNOT UNDERSTAND WHAT THEY SAYING. THEN THEY SAY .. “SORRY SIR THERE IS NOTHING WE CAN DO.” I AM IN A LATHER TO SAY THE LEAST, NOT ONLY AM I NOT ABLE TO GET ONTO THE AIRLINE THAT I ALREADY PAID FOR $265 FOR (2) FOR A 30 MIN FLIGHT TO THE MAINLAND, BUT I AM STANDING THERE AND LOOKING AT THE PLANE AND NO ONE HAS BOARDED. HOW CAN THIS BE? NO ONE WANTS TO HELP.!! MINUTES LATER I WATCH THEM WALK TO THE PLANE, GET ON AND TAKE OFF. I SEE ONE OTHER PLANE ON THE TARMAC. I ASK WHOSE IT IS AND TOLD IT IS A PRIVATE CHARTER PLANE. THE PILOT IS NEARBY AND I ASK IF HE CAN LEAVE IMMEDIATELY, HE SAYS YES, BUT BECAUSE IT IS A LARGER PLANE, I WILL HAVE TO PAY $895; BUT I GET MY 30MIN FLIGHT TO THE MAINLAND AND MAKE MY CONNECTION HOME.

I WILL NEVER FORGET HOW SEABORNE TREATED ME THAT DAY, AND MORE IMPORTANTLY THEIR INDIFFERENCE TO MY WIFE AND I AND HOW THEY HANDLED IT. NOR WILL I FORGET THE ATTENDANT WHO WAS ALMOST MAKING FUN OF ME AND HER LACK OF EFFORT TO TRY AND FIX ANYTHING. SHE WOULD NOT CALL THE MAIN OFFICE, SHE ASKED ME TO. I BELIEVE, YOU ARE AT RISK WITH THIS SMALL AIRLINE PROVIDER; AT THIS POINT UNLESS THERE IS SOME RESTITUTION I WOULD NOT FLY WITH THEM AGAIN, AND WILL EVEN PAY MORE TO AVOID FLYING WITH THEM; THE CUSTOMER SERVICE WAS TERRIBLE AND WHEN I BEGGED TO GET IT CORRECTED THEY REFUSED TO HELP. I WONDER IF THE REASON THEY COULD NOT GET ME BACK WAS BECAUSE SOMEONE GOT A FREE RIDE BACK TO THE MAINLAND AT MY EXPENSE (?).

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Worst airline and travel experience ever."

Review

This airline is an absolute disaster, provides poor information or directly lies to passengers. 8 passengers had a connecting flight from San Juan to Santo Domingo in order to reach Madrid as our final destination. The Seaborne flight to Santo Domingo got delayed and we lost our connection. Seaborne did NOTHING in order to book us new flights to go to Madrid, even though it was their sole fault and it was a shared code. The next day we had to pay a penalty in order to get a boarding pass to go to Madrid, something we had to do without any support from Seaborne. Terrible customer service and very bad handling also from AirEuropa, who should have taken care of all this mess. I will never fly with any of them again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Flights always cancelling"

Review

On a daily basis, this airline constantly cancels flights with no reprotections. Reservation department will offer NO help to correct the mis connects that the airline caused. Better off flying into ST Thomas and then taking a ferry over to Road Town Tortola.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Involuntarily bumped..."

Review

I arrived at the St. Croix airport at 5:17 for a 6:10 flight.
I was in line for check in at 5:22. At that time, the line was already closed (I did not realize it at the time).

At 5:27 I went around to the front to inquire about being in the correct place only to be told that the flight was closed. They indicated that the flight closed 45 minutes before the flight departed. This was a lie. Within 5 minutes as I watched, he begin to check in some pilots that were standing by. Although they claimed the pilots were part of the crew, there were at least 3 pilots standing there. Somehow, I would think the crew would already be on board at this point doing pre-flight checks. The gate agent and his supervisor (who was not there when the line was closed) REFUSED to do anything to assist us (there was at least one person in line in front of me that did not make it and at least 3 that came behind me that did not make it including a gentleman that had arrived at the airport at 4:00 and since the gate agents were not there stood around. Once the line began to form, he decided to wait for it to die down only to be told that he could not get on that flight either).

This is the WORST airline experience I have ever had. I will NEVER fly Seaborne again and will pay more to fly another airline such as American that I can make all arrangements through.

The gate agent did manage to do a 180 degree turn around and got me on the next flight to San Juan, however their initial involuntary bump cost me $272, later arrival to Atlanta and still waiting on my luggage.

I have never seen such gross misuse and abuse of power, and likely corrupt behavior (I would not be surprised if money exchanged hands to get those pilots onto a booked flight). On the next flight I found out that a non-paying employee was allowed to be confirmed on the flight prior to me, a paying customer.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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