Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.8 out of 5
19.4% of people who wrote a review recommend flying with Scoot Airlines.
30.2% of people who wrote a review think Scoot Airlines offers a good value for money.
70.5% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.7%
Business
16.3%
First
0%
Customer Service
Excellent
7%
Good
6.2%
Satisfactory
4.7%
Poor
11.6%
Very Poor
70.5%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"never again, would rather stay home."

Review

This is the worst air line I have ever flown. Might be cheap to start with but when you add all the extras it is not. You pay air port tax twice each way. Pay for luggage, meals I would not feed to an animal, Beer $7 a can, $6 for a bottle of water, no entertainment, 22 hour stop over between flights, so you have accom. to pay and meals. No pillow etc. No head rest, seats were like sitting on wooden bench. beeper in arm rest that you keep knocking and these bep all night, no sleep. They might be budget but they are crap. Air Asia much better.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Bad experience on flight to Sydney"

Review

This is not the first time i taking scoot airline. In fact, the first trip to Bangkok was a good experience with nice & new aircraft and roomy leg allowance made my trip a pleasant one.

However, the bad experience started during my trip to Sydney.
The check in process took more than 1 hour as only 3 counters are serving. Next is the inflight food that we order with a main dish, snack and drinks. We are not given a choice to choose the drink only water or coke even they had other selection of drink. We had only one type of snacks given and the worst is the sandwiches that i order was serve in freezy cold. We had totally no appetite on the cold dish and it was serve 5-6am in the morning. Even is was a dollar cheaper to pre-booked the meal, i find it totally not worth it at all, with no choice on snack n drink was worse than those who bought on the spot at least they paid the same and had a hot coffee in the morning. Please don’t ask me why i didn’t change my meal because FYI, if you change from your initial order soya chkn to braiyani chkn a fee of $10 will incur.

On my trip back, we was among the last few to board the plane. Hence we will need some time to settle down with our belonging. But before we can do that, one of the stewardess already approach us and say in a very bad attitude manner," I don’t care how you gals want to arrange your stuffs as long as i don’t see any things on lap and floor". I was shock to hear this even it is a budget air carrier i believe we should at least had some respect and the message convey was not polite at all. Next, they don’t have my pre-order meal so they change to others meal instead and i can say it really taste terrible from all the flight i had been before. It was too salty for me to eat at all, i only ate a few mouth and throw the rest. Lastly, i finally arrive to Singapore and the worst thing is my luggage was damaged, one of the wheels had broken and i had a hard time carry it back.
Since it a budget airline, I didn’t expect much but if I paid for the meals and check in baggage.
I will at least expect a certain standard on the foods and service.
Overall, i won’t consider this airline again unless is a short flight without meals and check in baggage.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"A nightmare"

Review

Never again and never will recommend to anyone, stay away if your money matters to you!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Never ever again! Most unfriendly staff ever "

Review

Neve ever again! 2.5 h delayed arrival.

Started bad with the booking, entertainment was not bootable (sold out)

When arriving at the airport the flight had 2 h delayed boarding and a massive lineup for the check-in (only 3 counters) after lining up forever we asked the checkin stag when the flight would arrive in Singapore because we had another flight. I got the most unfriendly and unprofessional reply with my properly 300-400 flights in my life. No we are sorry for the delay bit scoot is a point to poor carrier... No the reply was " this is not our problem Scoot is a point to point carrier" boardig was than further delayed and we had 2.5 h arrival delay (record for me as well).

Planes are old ad shabby. Air Asia is a lot better and friendlier so never scoot again!

People don't fly with them

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Atrocious customer 'service""

Review

Customer service is stone age. Time waster. Agents are hostile and tell passengers that Scoot is their customer. Passengers are just particles in the process which brings them straight to the dead-end.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Customer Service before travelling"

Review

Our group was disappointed with the customer service even before we fly. we are travelling to Bangkok next year and we have called up the customer service to have one of the passenger's surname change due to typo error The customer officer mentioned that we will have to pay a fee for the change. But we write within 5 days after our booking but there is no reply and when we called they said we need to pay even we travelling next year which is three months away.
our group were very disappointed with the rigid rule and I don't think we will be travelling on Scoot again and will keep our friends and relative update on this.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Great airline for the price"

Review

I love this airline ample leg room, good service and not once late. I think people forget this is a budget airline,and I would rate them better than most.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Stewardess has no faking cust service value"

Review

this airline is a total shit cunt...stewardess were horrible eventho i paid scootbiz..the faking indian lady in the business class so faking noisy..keep talking eventho she is a faking supervisor..how the fuck is it possible, she actually expressed her anger to her colleagues in front of customers..PLEASE FAKING GIVE THEM A TUITION ABOUT CUSTOMER SERVICE!!
FAKING WORSE EVERY AIRLINE BESIDES CHEAP! So freaking unprofessional..

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Business Class
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"Safe but Crap"

Review

New plane, smooth landing, but that is all the good things I can say, crap seats, crap food, no entertainment without paying, no water without paying, no headrest, no foot rest, no legroom, small table, stupid place for call button which always gets knock and continues to beep beep beep, no blankets without paying, no pillows without paying then they have a cheek to keep the YELLOW seat vacant in case you want to upgrade on board at a cost of course! Why not just make all the seat yellow and remove one row so everyone feels comfortable for 8 hours!
I would never fly this airline again for flights over two hours.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Scoot OFF"

Review

I booked a STRETCH seat but was given a normal seat on 5-Sep. Had been trying to get a refund from Scoot for more than 1 month but the standard reply was they are investigating. So this airline is a nightmare if something goes wrong.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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