Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.7 out of 5
18.7% of people who wrote a review recommend flying with Scoot Airlines.
29.1% of people who wrote a review think Scoot Airlines offers a good value for money.
71.6% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.6%
Business
16.4%
First
0%
Customer Service
Excellent
6.7%
Good
6%
Satisfactory
4.5%
Poor
11.2%
Very Poor
71.6%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.4 total score
134 reviews
19% Recommended
29% Value for Money
1.6/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"dont waste your time!"

Review

Well this review is before ive even boarded the flight! I recieved an email a couple of days ago which looked like junk email luckily I checked it and it was informing me that my flight had been cancelled and rearranged for a day earlier which doesnt suit my plans I tried to rebook through the website but it wouldn't allow me to. I live in the uk and had to spend over a 100 pounds calling there centre in australia the only compensation they could offer was a no booking fee on my flight change. WOW THANKS! So the flight you cancelled you won't charge a booking fee on a new one really generous! I've spent more money now than on any other good carrier knowing on my flight there will be no free drinks no free food it hasnt saved me anything do not be conned by these people!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Terrible customer service"

Review

The customer service officer clearly made a mistake in changing my flight details. However, they insist that no mistake was made, which resulted in an additional charge. We have to pay because of their incompetence. The supervisor's name is Moira.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"poor customer service"

Review

customer service rep said he didn't care that there was a mistake made online when booking ticket. too bad you made a mistake, it is not scoot's problem. His name was Benjamin. They need some serious customer service help

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Customer Service who advise you to go website for information and disappointing service"

Review

I just want to share my experience and disappointment with scoot airline. i am totally disappointed with their customer service team and fare to hong kong. I rushed thru the peak hours using my andriod phone and system was having errors and after paid by credit card only to realized it was midnight flight when confirmation state AM flight. Within 5 mins, i regretted and call hotline only to be told no cancellation allowed which i admit is my negligence. The hotline lady offered to change my date for me as soon as i get the date as she mentioned.

Being stuck in the meeting whole day, i finally get to meet husband and discuss on my error booking. By 10pm, i quickly called hotline on my dates to be changed only to be informed i am 1 hour late and no changes is allowed.

i usually take major airline to earn milleage, as a new traveller with scoot, unfortunately nobody told me grace period is 12 hours. Spoke to agent and supervisor 40 mins and supervisor refused to reveal customer service manager or manager name so that I could address my queries for a solution.

My purpose of call is not to put blame on whoever but hope to be assisted or ask for some flexibility as very seldom we have midnight flights in singapore (not common in SQ and major airlines) I was just informed to go to the scoot website for all information i need to know. I was wondering Scoot should just record a voice recorder to assist guest by pressing numbers since everything they refer guests to website for information.

The conclusion is "Scoot should not offer guest to change dates without telling the grace period allowed, and when i realised i am late for 1 hour, supervisor informed that even higher management would not be able to practice flexibility when i am already 1 hour late"

I always believe it does not matter how cheap you sell but how you keep your customers coming back to you but not with this type of customer service. The supervisor just called and admit that the agent did not explained to me about the grace period to change my date but still they could not allow me to change as I am late for one hour. Thanks to Scoot i have to spend my new year on midnight flight. I learned my lesson and pray i will not travel Scoot again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Scoot needs to get it together"

Review

I used to like Scoot but received terrible customer service this weekend! We flew from Singapore to Taipei return. Changi service was good- we were at the airport about 40min before the flight due to running late and had no problem checking in and apologized for being late for the customer service rep. She was nice.

Return customer service was so horrible!!!!

1)We were at the airport 1 hour before but because we got dropped off at the wrong terminal we had to take the train to terminal 1. We arrived 50min before the flight and the service rep absolutely refused to check us in even though we didn't have any check in luggage and could have made it through security in 5min. And, we weren't the only ones! There were several people whom he wouldn't allow to check in who were in the same boat.

2) Scoot- get it together and offer online check in as it would have avoided us missing our flight due to your rude reps

3) The rep wasn't even a scoot employee, they were Eva air employee as scoot doesn't even have anyone working in Taipei

4) The rep told us to call the scoot customer service line who would help us. After we called, all we were told repeatedly over the phone was "there is nothing we can do for you" over and over again. No one even offered to book us on the flight for the next day. We were told it was our problem and not Scoot's! Nice.... Obviously we booked return with jestar for later that day because Scoot doesn't know how to treat its clients.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"JUST ANOTHER DISAPPOINTMENT"

Review

Earlier this year I left a glowing report about SCOOT Biz Class as i could see this airline providing a great service at a cheap price.I believed many of the complaints that i had read were from inexperienced flyers who expected more for their money and to a point, i still do. Sadly i have changed my mind about SCOOT and their staff. The service is still pretty ordinary and the kids (staff) on the plane don't communicate very well but i guess you get what you pay for, even in so called Business Class, My main complaints now are about lack of maintenance and staff attitude. On the flight over to Singapore from Gold Coast the lights on the seating in rows 12, 14, 16 were incorrectly wired which meant anyone wishing to read or call an attendant was required to ask someone else to press their buttons - it was fixed on the way home if we had the same plane. The major issue is about a spoiled brat about 6 years old who put on a tantrum at around 0130 until 0300. Apparently it was over him not being allowed to use an iPad and as his mother later stated, it was also about a long trip of 23 hours ( everyone else had also had a long day including this kids siblings who never muttered a sound). She and her husband were the new age Australian breeders that believe children come first and the rest of us must love them. They did NOTHING to stop this kid from screaming the house (plane) down and it woke everyone in Biz Class and no doubt the rest of the plane. I can understand the new generation of parent not doing anything as they have been brainwashed into thinking a good whack will not fix the problem, how wrong is that theory! but what really annoyed me was the lack of action by the staff. The staff, all three of them, actually hid from the kid behind the curtains and never once intervened - nothing - no help, no suggestions and no discipline on a high flying aircraft. This was discussed at length by many pax who stated they wondered what the staff would have done if the matter was a serious emergency - the answer was they would have done nothing. Personally i think the kid has a new generation bad temper problem and soft parents but thats another matter. The end result is that i will never fly with SCOOT again due to the apathy and fear displayed by the cabin crew over a matter that could have been fixed by reprimanding the weak parents or the kid. Goodbye SCOOT and welcome back AiR ASIA.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Business Class
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"Uncomfortable, slow & unorganised"

Review

I fly quite regularly specifically with low cost carriers etc so when I say that scoot is not quite up to scratch its really saying something. Boarding is in disarray, no one seems to know who is boarding first. I had paid for express boarding but there's no difference everyone all boarded at once? Prior boarding is a scam, Waste of money.

We were sitting in row 40 something by the time the first service came around there was no more alcoholic drinks but wine? So my husband asked for coffee . nope they cant serve coffee yet? hmm ok Who is stocking this plane? I had to question why and how come it took so long when others areas behind us and across the other aisle we're getting served quicker? We Pre ordered meals as well.

Only when I questioned they *found* some drinks. Amazing isn't it!

Same thing happened on the way home,
They appear to avoid you when it's time to serve your Pre paid meal, I've never experienced this in with Any airline.

Seating is more cramped for budget airline.

Also to ring scoot over the phone they are quite blunt with the severe winds in sydney (which delayed:cancelled some scoot flights) I found it necessary to check if our flight was still on schedule
When I rang they tell me to check online . I ask where would it display status of flight?
Um he didn't know lol

Blind leading the blind

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"The customer careline lady is so rude!"

Review

I called Scoot customer careline australia to change my booking flight. The operator was so rude! I accidentally gave the wrong info for my booking flight, she asked the info again in a rudely manner! Unbelievable! I talked in soft voice but she raised her voice.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Best Budget Airline"

Review

For a budget airline this is one of the best I have flown. It has the feel of a regular airline and I don't have to walk on the tarmac to get on or off unlike other budget airlines. It is good value for money and makes it so affordable to bring your family for a holiday.
I am surprised by some of the complains. How can you pay economy and expect to use business class seats just because it is not filled. No airlines allow you to do that. If you want extras you pay for it otherwise pay for a full service airline.
I have used other budget airlines and had to walk on the tarmac then transfered by bus and sit in airport lounge that feels more like an overcrowded bus station waiting for the connecting flight.
I have flown Scoot Air a few times and appreciated the inflight service and how "regular" it feels even though it is a low cost airline.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Don't be fooled for things included!"

Review

No scoot TV! No comfort packs wanted me to pay extra until I produced my ticket.
Chair are bigger but still don't recline enough. Air conditioning high so remember to dress warm otherwise you will be up for a blanket cost. Airline staff not real friendly or helpful.
Low cost carrier at its worst. - every flight was delayed by half an hour or more, so don't choose connectors under 4 hours otherwise you will miss it especially in Singapore airport. Even if you have a connector with scoot you need to pay fly thru or you have to clear immigration collect luggage and check in again..
Flights would need to be dirt cheap for me to travel again on this airline.

Conclusion
Value for Money:No
Customer Service:Satisfactory
Cabin:Business Class
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