Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.8 out of 5
19.4% of people who wrote a review recommend flying with Scoot Airlines.
30.2% of people who wrote a review think Scoot Airlines offers a good value for money.
70.5% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.7%
Business
16.3%
First
0%
Customer Service
Excellent
7%
Good
6.2%
Satisfactory
4.7%
Poor
11.6%
Very Poor
70.5%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

Spread the word...
Plan a trip
Popular Destinations
How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Absoulutely disgusted with Customer Service"

Review

Have to say that don't bother booking with Scoot Airways. They do not abide by their terms and condiitions and the customer services is absolutely appauling and disgusting. Pay the extra because you will end up being stung like I did.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review
Advertisement

"Long haul on a budget"

Review

For a budget airline Scoot meets the criteria of getting from point A to point B however they need to tweak a few things.
Firstly, the check-in at Changi Airport is a complete mess. Long queues, not enough staff and a double handling procedure. When you near the front of the line a staff member asks you for your passport and then disappears with it. when i questioned this i was told that their check-in system is not suitable and the passports had to be checked on another system. How ridiculous!! I was not happy to hand my document over and not see what was being done with it.

Secondly, for a long haul flight (8+ hours) it is reprehensible that the airline does not offer free water. Yes, you can buy a small bottle of Evian for S$4 but water should be offered for free, even if you are given a plastic cup and the staff fill it from a jug.

I agree with another reviewer that the staff need to be more organised when serving food as I too witnessed them calling across the aisles for further supplies and it does take a long time for the trolleys to dispense items to just a few rows.

The flight of an evening is cold, so take a blanket or a wrap and your own little pillow. There is also no entertainment system so make sure you have a book or your ipod loaded up and fully charged.

Overall for a budget airline it is good, but could be better.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Poor customer service at call ctr"

Review

Find that scoot need to improve their customer service. Spoken to their customer service mgr that we discovered wrong date - 1 day different after printed out next day. Called up to their service ctr abt it & scoot wants to charge $125/ticket. And we bought 4, which equal to $500. That equal $95 + 1 ticket price. Is this the way Scoot make $$$$. Find this a very cunning way & unethical way of dealing with consumer who don't much power. I do agreed we pay some admin fee, but this $125/ticket is too... Steep. N they cust service mgr tell us off to write complaint letter. What a waste of resource & it cause a hell of dissatisfication. Did their Customer service understand basic of customer satisfaction. A upset customer will bad mouth abt their service which eliminate all the effort they hv put on their marketing promotion.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Better than you pay for.."

Review

Recently returned from our first trip on Scoot both flights where very good they both ran a little late but no big deal . we paid $23.00 more for yellow seats with extra leg room they where comfortable and lots of leg room . the standard seats seemed to have a fair bit of room as well. we paid for bag seat and meal. Food Ok but next time would not bother with the meal as you can buy some great snacks in flight if you wish to.
I will definetly travel again with Scoot... just hanging for their next special promotion.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Best landing"

Review

Good value for money! Departed on time, seats clean and size fine. Food was the worst I have ever had on an airline to date. Vegetable lasagne so over cooked it was vile. Little or no choice even though we paid for upfront seats.
My advice...order cheese and biscuits and three bottles of red wine!!!
Would happily fly with scoot again! But from a country where food is so great this really is a let down.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Improvements needed "

Review

Both sector were delayed, from Singapore, it was a technical fault with one of its doors not indicating a proper locked, while returning the check in system was down. Delays were 1-2 hours each way.

As for the flight, the seats are quite comfortable as its a 777.

The midnight flight to Goldcoast was extremely cold and seems heating is not up to expectation, while the day flight back felt better.

In terms of service, the crew took hours to just serve the food and drinks and it was pretty chaotic with the crew kept asking across the aisle to one another if the stock is available or not and passing things to one another. I think it took 1 plus hours to clear maybe less than 10 rows in my cabin.

Overall, the plane is not brand new and seeing other feedbacks, seems there were technical issues before flight. Seats wise the airline did a decent job to provide relatively nice seats for a budget carrier. Food is less than good and service has to be improved in terms on being on time and entire in flight experience. But probably budget airline is like that.

But having said the above, the fares were quite attractive being the sales price. Hence value for money from point A to B.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"So far so good"

Review

We score our return ticket from Sydney to Singapore for about AUD 220, with that price you can't really complain that much. We flew with them 6 days since their first flight you can notice that they are still ironing out initial issues. You cannot expect SQ on-time performance so if you book any connecting flight yourself you need at least 6 hrs gap. Given it planned arrive in SIN (from SYD) at 8pm at night which means a overnight stay in SIN. A lot of cheap skate pax trying to book a close connecting flight and often Scoot has late arrivals therefore they missed their connecting flight and complain.

Now back to the service, the 777s have new interiors and I have found that their seats are quite roomy. In my opinion even the normal seats are much wider and have more leg rooms than AirAsia X, and you don't need to go through the crappy LCCT. To some extent the seat width and leg room are on par, if not better than Qantas.

They also very slow in serving food, even if you have pre-booked, however they won't stop you from eating your own food so that might be a better option.

If the price is right I will definitely fly with them again, just don't book a connecting flight within 6 hrs of planned arrival to SIN.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Hopeless Airline"

Review

Hopeless service, hopeless staff who don't know what to advice customers and giving incorrect information so that people travelling do not leave and board other airlines. No contact information so that you can call and enquire; the arrival details at Singapore still not updated based on delays from Gold Coast. Will never use this airline

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Too much delay without prior notice"

Review

I booked a ticket for a friend, dropped to the airport for check-in and departure at 9am; after checking was told there is a 30mins delay, no reason given. After enquiring again, was told there is a 2hour delay, no reason given again. Now the expected departure should be 11.30am...so get told at 11.20am that there is further delay and they don't know how long this will be??? are they trying to get more passangers or what, now they are saying there is a mechanical problem. Makes me wonder "Cheap no Good; Good no Cheap". How long will this airline survive?

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review