Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.7 out of 5
18.4% of people who wrote a review recommend flying with Scoot Airlines.
28.7% of people who wrote a review think Scoot Airlines offers a good value for money.
72.1% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.8%
Business
16.2%
First
0%
Customer Service
Excellent
6.6%
Good
5.9%
Satisfactory
4.4%
Poor
11%
Very Poor
72.1%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#18
70.7 total score
2 reviews
100% Recommended
100% Value for Money
2.5/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#28
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#29
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#33
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#40
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#41
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#44
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#45
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#60
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#61
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
#62
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Fantastic way to scoot (excuse the pun) around"

Review

I flew from SYD to SG with scoot and the following is what i found.

- Seats are fantastic (even in the normal blue seats) You can recline the seat quite far back and stretch your legs due to the lack of equipment under each seat. I would suggest stretch though, it feels that little bit better and doesn't cost much more.

- Food, even though isn't free (fair enough, the tickets are so cheap), is quite good. I enjoyed the soy chicken and the fruit pack.

- Service onboard was fantastic! staff were helpful and friendly

- I've taken another budget airline before to Singapore (Jetstar) and they were nowhere near as good as scoot!

Overall, I would fly with them again and again.

Keep up the good work scoot team!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Double charged & not refunded"

Review

We have been double charged for a return flight to Singapore from Sydney due to a website and follow-on call centre error. After 5+ weeks we are yet to be refunded for the extra booking despite calling and emailing the airline a number of times. Each time we have contacted the airline they have said it will be resolved in 48 hours only never to hear from them. The Call Centre staff have generally been rude and on several occasions hung-up when we have asked politely to speak to a supervisor or manager.

The actual flight was ok. It is a budget carrier, so you get what you expect onboard. Food is poor, advise to pack your own snacks etc.

Our ongoing issues with Customer Service have left us very angry and about $850 out of pocket. Unlikely to fly this airline ever again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"An airline that cheats you at every step"

Review

It is a farce that Scoot calls themselves a budget airline as they charge you for everything at every possible moment in order to make the money somehow. In fact, the total cost is not far off a decent carrier in the end. The customer service is bad, to non-existent: whilst they are inflexible in customer rules, they frequently bend their own to suit. In fact their customer service department should be called "Customer Deflection". It is hard to believe they are owned by Singapore Airlines as they are so far from that standard. I will never fly them again, and suggest that you thoroughly check the end price before you do too as any airline is preferable to this one - and any perceived value is just false advertising.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Sat, 08/04/2012 05:50 AM
6 years ago

Totally agree, their customer service team seem like they are recruited from petty criminals. Amazing that they can allow so many lies to be told and have such a bad service. I know I have spoken to some bad customer service call centers in the past but Scoot are doing well to be the worst.

"They cheat you out of your money"

Review

We booked a flight from Singaopore to Sydney, and both me and my friend paid for a meal each.

Upon check-in, we were advised that this information had not made it to the itinerary.

I know that we both paid for it, yet they refused to help.

They advised we speak to customer service, whom we spent almost 10 minutes talking to, and she could do nothing to remedy the situation.

If you are flying Scoot, beware, as you may pay for things that you never receive, and then THEY WILL DENY THAT THEY CAN HELP.

AVOID THIS MOD, IF SERVICE IS WHAT YOU ARE AFTER!!!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Great flight for low price"

Review

I like many was skeptical due to low cost and many poor reviews but I have to say I thought the whole flight experience was great from check in to bag pick up. Staff were very friendly and attentive throughout the flight and for an extra 25 dollars our seats at the back of the plane were super spacious. Nice new feeling plane and smooth flight , I would never pay extra to fly to Singapore with a higher cost carrier again . I recommend to anyone.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Lost luggage"

Review

Attention everyone!!! The ticket is cheap but what you may lose may not be fair enough to you. Pretty much passengers are lost their luggage and the sad thing is no one from Scoots are care about this.

The best thing they can do is to declare your luggage is lost after 7 days. Prior to the 7 days, no one even call you to update the status of your lost luggage and the number which is given to you is no one pick up except the answering machine.

The customer service can not even assist you in your lost luggage and the only thing they can do by replying you “sorry and we do not know what the best we can advise you”. Furthermore they will keep repeating a same thing: this is a company policy and they can’t go further since there are stuck by the company policy.

The worst part is not even a single call or email from scoot to show their empathy to passenger.

It is really a sad and disappointing experience. Some of the people said that even LION AIR and JETSTAR are do much better than this airline.The comparison within the budget airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Its what you expect from a budget airline."

Review

Scoot is for people who just wanted to fly and save money - nothing more nothing less. If you expect good service, DON'T bother.

VERY IMPORTANT REMINDER: Make sure you know exactly what you wanted before making a booking to avoid surprises later. As any budget airline, making changes after you booked will be a VERY EXPENSIVE exercise, let alone frustrating.
TIP: Have a big meal before you fly and bring with you an EMPTY plastic water bottle for you to fill up after the last security check and on the plane.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"Absoulutely disgusted with Customer Service"

Review

Have to say that don't bother booking with Scoot Airways. They do not abide by their terms and condiitions and the customer services is absolutely appauling and disgusting. Pay the extra because you will end up being stung like I did.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Long haul on a budget"

Review

For a budget airline Scoot meets the criteria of getting from point A to point B however they need to tweak a few things.
Firstly, the check-in at Changi Airport is a complete mess. Long queues, not enough staff and a double handling procedure. When you near the front of the line a staff member asks you for your passport and then disappears with it. when i questioned this i was told that their check-in system is not suitable and the passports had to be checked on another system. How ridiculous!! I was not happy to hand my document over and not see what was being done with it.

Secondly, for a long haul flight (8+ hours) it is reprehensible that the airline does not offer free water. Yes, you can buy a small bottle of Evian for S$4 but water should be offered for free, even if you are given a plastic cup and the staff fill it from a jug.

I agree with another reviewer that the staff need to be more organised when serving food as I too witnessed them calling across the aisles for further supplies and it does take a long time for the trolleys to dispense items to just a few rows.

The flight of an evening is cold, so take a blanket or a wrap and your own little pillow. There is also no entertainment system so make sure you have a book or your ipod loaded up and fully charged.

Overall for a budget airline it is good, but could be better.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Poor customer service at call ctr"

Review

Find that scoot need to improve their customer service. Spoken to their customer service mgr that we discovered wrong date - 1 day different after printed out next day. Called up to their service ctr abt it & scoot wants to charge $125/ticket. And we bought 4, which equal to $500. That equal $95 + 1 ticket price. Is this the way Scoot make $$$$. Find this a very cunning way & unethical way of dealing with consumer who don't much power. I do agreed we pay some admin fee, but this $125/ticket is too... Steep. N they cust service mgr tell us off to write complaint letter. What a waste of resource & it cause a hell of dissatisfication. Did their Customer service understand basic of customer satisfaction. A upset customer will bad mouth abt their service which eliminate all the effort they hv put on their marketing promotion.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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