Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.8 out of 5
19.4% of people who wrote a review recommend flying with Scoot Airlines.
30.2% of people who wrote a review think Scoot Airlines offers a good value for money.
70.5% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.7%
Business
16.3%
First
0%
Customer Service
Excellent
7%
Good
6.2%
Satisfactory
4.7%
Poor
11.6%
Very Poor
70.5%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Better than a FULL COST Airline"

Review

Booking Process:
The process was very easy. The step by step booking takes you through a variety of options (at a cost). Even after we selected 'Extra Legroom' seat, a meal, an I-Pad etc, the flight only cost $225. The cheapest Fullcost carrier is $550-$600.
ALSO, Scoot give you a 24 window in which to change the flight with no charge (just in case you make a mistake). However, for those that have issues with making changes, please remember that YOU made the initial mistake, and of course the service level to deal with your complaints in low (as this is where a low-cost carrier makes budget cuts to ensure those of us who do not make mistakes get great prices).

THE FLIGHT:
Check in was a breeze. 5-10mins and all done.
The flight left within 20 minutes of schedule (delayed slightly by some moron who decided to miss the boarding announcement - they will no doubt complain that they were treated rudely - but so they should be).
The seats were great, a lot more spacious than I had anticipated (I am 6ft 3).
The meal was quite ordinary, however I could say this of most airline meals I have had.

Overall, definately would travel with them again without hesitation.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Pay peanuts get monkeys."

Review

Its cheap, so don't expect much. I have booked many flights with them and lost a few due to changes in my plans / sickness. Booking conditions and call center staff a total waste of time. Really really bad customer service. They are totally inflexible and actually make a lot of false promises. I have been involved in building a value airline in the past and it amazes me how badly they are messing up on the back end processing / IT / customer service side of this airline. They cant even take payment efficiently and every time i go to pay thier system is messed up or offline. The aircraft, cabin, flight crew seem ok, but back office, Waste of time. ps Dont bother with food, take your own.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Good flights overall"

Review

Having flown both Scoot's economy and business classes, I have to say that onboard service standards were fairly consistant, friendly and polite, and much better than expected for a budget airline.

In other areas, the food was average, but the seats were good.

Overall, if one was looking for a flight comparable to economy seats on most major carriers, ScootBiz is a fairly good option to get, especially when it does go on sale.

If you were looking for normal budget flights, I'd have to say that Scoot has exceeded my expectations so far for the price that you pay for.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Business Class
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"Fantastic way to scoot (excuse the pun) around"

Review

I flew from SYD to SG with scoot and the following is what i found.

- Seats are fantastic (even in the normal blue seats) You can recline the seat quite far back and stretch your legs due to the lack of equipment under each seat. I would suggest stretch though, it feels that little bit better and doesn't cost much more.

- Food, even though isn't free (fair enough, the tickets are so cheap), is quite good. I enjoyed the soy chicken and the fruit pack.

- Service onboard was fantastic! staff were helpful and friendly

- I've taken another budget airline before to Singapore (Jetstar) and they were nowhere near as good as scoot!

Overall, I would fly with them again and again.

Keep up the good work scoot team!

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Double charged & not refunded"

Review

We have been double charged for a return flight to Singapore from Sydney due to a website and follow-on call centre error. After 5+ weeks we are yet to be refunded for the extra booking despite calling and emailing the airline a number of times. Each time we have contacted the airline they have said it will be resolved in 48 hours only never to hear from them. The Call Centre staff have generally been rude and on several occasions hung-up when we have asked politely to speak to a supervisor or manager.

The actual flight was ok. It is a budget carrier, so you get what you expect onboard. Food is poor, advise to pack your own snacks etc.

Our ongoing issues with Customer Service have left us very angry and about $850 out of pocket. Unlikely to fly this airline ever again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"An airline that cheats you at every step"

Review

It is a farce that Scoot calls themselves a budget airline as they charge you for everything at every possible moment in order to make the money somehow. In fact, the total cost is not far off a decent carrier in the end. The customer service is bad, to non-existent: whilst they are inflexible in customer rules, they frequently bend their own to suit. In fact their customer service department should be called "Customer Deflection". It is hard to believe they are owned by Singapore Airlines as they are so far from that standard. I will never fly them again, and suggest that you thoroughly check the end price before you do too as any airline is preferable to this one - and any perceived value is just false advertising.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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Sat, 08/04/2012 06:50 AM
5 years ago

Totally agree, their customer service team seem like they are recruited from petty criminals. Amazing that they can allow so many lies to be told and have such a bad service. I know I have spoken to some bad customer service call centers in the past but Scoot are doing well to be the worst.

"They cheat you out of your money"

Review

We booked a flight from Singaopore to Sydney, and both me and my friend paid for a meal each.

Upon check-in, we were advised that this information had not made it to the itinerary.

I know that we both paid for it, yet they refused to help.

They advised we speak to customer service, whom we spent almost 10 minutes talking to, and she could do nothing to remedy the situation.

If you are flying Scoot, beware, as you may pay for things that you never receive, and then THEY WILL DENY THAT THEY CAN HELP.

AVOID THIS MOD, IF SERVICE IS WHAT YOU ARE AFTER!!!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Great flight for low price"

Review

I like many was skeptical due to low cost and many poor reviews but I have to say I thought the whole flight experience was great from check in to bag pick up. Staff were very friendly and attentive throughout the flight and for an extra 25 dollars our seats at the back of the plane were super spacious. Nice new feeling plane and smooth flight , I would never pay extra to fly to Singapore with a higher cost carrier again . I recommend to anyone.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"Lost luggage"

Review

Attention everyone!!! The ticket is cheap but what you may lose may not be fair enough to you. Pretty much passengers are lost their luggage and the sad thing is no one from Scoots are care about this.

The best thing they can do is to declare your luggage is lost after 7 days. Prior to the 7 days, no one even call you to update the status of your lost luggage and the number which is given to you is no one pick up except the answering machine.

The customer service can not even assist you in your lost luggage and the only thing they can do by replying you “sorry and we do not know what the best we can advise you”. Furthermore they will keep repeating a same thing: this is a company policy and they can’t go further since there are stuck by the company policy.

The worst part is not even a single call or email from scoot to show their empathy to passenger.

It is really a sad and disappointing experience. Some of the people said that even LION AIR and JETSTAR are do much better than this airline.The comparison within the budget airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Its what you expect from a budget airline."

Review

Scoot is for people who just wanted to fly and save money - nothing more nothing less. If you expect good service, DON'T bother.

VERY IMPORTANT REMINDER: Make sure you know exactly what you wanted before making a booking to avoid surprises later. As any budget airline, making changes after you booked will be a VERY EXPENSIVE exercise, let alone frustrating.
TIP: Have a big meal before you fly and bring with you an EMPTY plastic water bottle for you to fill up after the last security check and on the plane.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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