Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.8 out of 5
19.4% of people who wrote a review recommend flying with Scoot Airlines.
30.2% of people who wrote a review think Scoot Airlines offers a good value for money.
70.5% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.7%
Business
16.3%
First
0%
Customer Service
Excellent
7%
Good
6.2%
Satisfactory
4.7%
Poor
11.6%
Very Poor
70.5%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
31 total score
129 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Stranded"

Review

I am a frequent flyers for business I travel to and from Asia monthly. I recently tried scoot. I arrived at the airport after a long drive from my country property to be told that I could not travel with scoot as, the very young and obviously inexperienced customer service staff at the counter determined, that my passport did not pass some arbitrary standard that he had set. I had a week of meetngs organised, hotels', restaurant bookings, transport organised etc. and I was left stranded.

I was then given the run around by customer service staff attached to the company website ( the only recourse) who asked me to fill out a form. This I promptly completed and returns. I jumped through all their requests and have not heard a peep from them.

A friend recently suggested that some of the budget airlines overbook their seats and this was customary procedures and then they ignore you when it comes to a refund.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"scootbiz good seat but horrible food"

Review

Flew Scootbiz Singapore return recently and it is really equivalent to a good Premium Economy cabin, with absolutely no frills. Food in both directions was so apalling as to be inedible - seriously so! Tried Biryiani on the way out and was so bad played "safe" with lasagne on the way back! Mistake: it smelled and looked so bad I sent it back and got a sandwich which in itself was v ordinary. Absolutely no inflight entertainment at all.
Overall, the price was good, and the seat was good, but take your own food and a good book and it is fine

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Business Class
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Wed, 10/03/2012 05:48 AM
5 years ago

I read on their website that inflight entertainment on Ipad is free for Scootbiz for SIN-AUST routes.Don't they?

Wed, 10/03/2012 09:06 AM
5 years ago

Yes that is what they say! On the outward bound flight they said it was "coming soon". On the return flight it wasn't even mentioned, so as yet nothing at all.
Steve

Thu, 10/11/2012 04:13 AM
5 years ago

Hey Steve
Scoot has revised on their website for Scootbiz "In-flight entertainment streamed to your own device". Booked on Scootbiz next Feb... Damn :(.....Don't they still provide Ipad for those that don't wanna use their devices.

Thu, 10/11/2012 07:13 AM
5 years ago

Well my thought is that they don't provide anything except price, so its a matter of get what you pay for. Make sure you have everything when you get on board.
Steve

"Get what u pay for"

Review

Flew to Singapore in August. Pleasantly surprised with seats and legroom. Food was disgusting and had to buy blanket and water. Toilets broke down and service was terrible. Having said that , only paid $500 for two tickets, landed safely and got what I paid for. Would fly with them again to have more money as spending. My recommendations would be to fly scoot over any other budget airline, take your own blanket and food and make sure that you choose the best seat.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Beware this airline!"

Review

This airline is ok as long as your booking arrives ok and has no mistakes. We had to pay to make name changes over the phone and they did not make the changes properly, so then they wanted another $360 to fix the name mistake that THEY made (yes thats right $360 just for a name on top of the fee we already paid). Ticket ended up 2 x the price of a major airline.
Their online staff are 100% heartless and reading from a script in the Philippines. No compassion whatsoever, will not give you to a manager, will not give you any numbers to call apart from the main one.
Its a shame as the air crews on board are really nice....but it will collapse due to the absolute thievery going on behind the scenes with the heartless phone robots.
Stay away.The food is absolute rubbish too.
This is one very upset Aussie business traveller.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Awful service, zero professionalism. "

Review

Ground staff check in - there were a bunch full of ground staff who were rather inefficient, unsure of the baggage checking policies, unnecessarily charging AUD160 for 2 golf bags, and after showing a Receipt from changi which charged us only SGD60 for 2 golf bags, they were willing to give in.

Flight attendants - on a 7 hour midnight flight to gold coast, the service took 4 hours, which meant the lights were on for the full 4 hours. Didn't have a chance to get a good shut eye.
Discriminated the passenger by the price of the seat , one attendant described me as the '7 dollar seat' who shouldn't be lingering around y parents up the front on the '99 dollar' seat. Told me I could pay the 93 dollars difference and that they accepted cash on th spot. How awfully unprofessional is that. I wonder if they went through training. It's a world apart from Singapore airlines professionalism, but if you're providing a sort of service in the air, please invest a little more on your staff. They are by far the worst service (flight attendants) I have come across, (all other budget airlines included).

The whole tag line about no fuss travel - its the most fuss I have ever had! Stressful procedure from checking in all the way to landing. You're expected to sort everything out yourself,that is .

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Value for money"

Review

By budget airlines standards, quite good! The cabins actually were quite comfortable and in particular the I-Pod rental is very good value for money.

Just a few complaints... if you didn't book your ticket with checked baggage and decide to do so at the airport, the fee is exorbitant- they told me 80 AUD (by comparison, the same service on Air Asia and most of the other local budget airlines is 20 SGD). Onboard food is quite poor. And if you want something as simple as water, they ask for $4! A bit ridiculous on a long-haul flight, especially given these stupid rules about not bringing liquids on board.

But if you can deal with all that, it's very good overall. Much more comfortable than its budget competitors.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Scoot Your Way for a Fantastic Holiday"

Review

We booked our flights 3 months in advanced. As like any budget long haul flight, the cost is the Major Factor. So we chose Scoot as the tickets came in a package with baggage allowance. Some budget carriers charge the baggage on top of the tickets.
Checking in Singapore and Sydney(for our return flight) was a smooth and orderly. Being a 2 month old airline, some mis-steps are expected and it was dealt with swiftly. Eg, in Sydney, the 2 ground staff admitting passengers into the plane was overwhelmed by the 650odd passengers esp since passengers were not familiar with boarding by "zones" instead of "rows" like in Changi Airport.
Overall the flight was smooth and the flight could have been on time if not for the control tower at Sydney and Changi Airport, as tower was "stacking" and delaying landing of our flight(s)

I read the other reviews where passengers had problems changing their flights changes and getting charged for these changes. Small issue. They should try changing flight times with other budget carriers like AirAsia. They will pull their hair out! The other budget airlines penalises the passenger if the passenger makes changes and/or when baggage is "over the allowed limit". Thats how Budget airlines make money

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"restful holiday turned stressful!"

Review

An airline with the worst customer service, staff who are uncertain on the carriage rules & regulations. I am still awaiting for their resolution after 8 weeks on my overcharged baggages (reference to making money from passengers every which way they can)with confusing advice to disagreements between their checkin staff at the counters. My holiday which was meant to start off to be a restful one turned stressful!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Scoot off to Siingapore"

Review

I flew Scoot from Sydney to Singapore return in July and was very impressed with every thing. The online booking process was really easy, the check in at Sydney International was even easier, with all passport and check in taking less than 10minutes. The queues were flowing well. On board the flight all the staff were very attentive, meals are very reasonably priced. My husband has just booked his trip over with Scoot also. The actual flight was one of the most smoothest and enjoyable I have ever flown, and as a family we fly a lot. I decided to try Scoot because we are relocating over to Singapore in the next month and I cannot recommend them enough. For a budget airline they are brilliant. As an ex Qantas employee they far outway Qantas. I look forward to my and my family's many trips back and forth.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"U WILL NOT REGRET"

Review

It is by far best budget airlines. My flight experince was very good with scoot airlines. Dont waste your money paying high air fare if you are planning to go to Singapore. It is the BEST i had return ticket frm Sydney to Singapore for 402 dollars.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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Fri, 08/17/2012 05:11 AM
5 years ago

100% agree. A fantastic airline