Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.7 out of 5
18.4% of people who wrote a review recommend flying with Scoot Airlines.
28.7% of people who wrote a review think Scoot Airlines offers a good value for money.
72.1% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.8%
Business
16.2%
First
0%
Customer Service
Excellent
6.6%
Good
5.9%
Satisfactory
4.4%
Poor
11%
Very Poor
72.1%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#28
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#29
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#33
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#40
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#41
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#44
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#45
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#60
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#61
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
#62
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Never ever again! Most unfriendly staff ever "

Review

Neve ever again! 2.5 h delayed arrival.

Started bad with the booking, entertainment was not bootable (sold out)

When arriving at the airport the flight had 2 h delayed boarding and a massive lineup for the check-in (only 3 counters) after lining up forever we asked the checkin stag when the flight would arrive in Singapore because we had another flight. I got the most unfriendly and unprofessional reply with my properly 300-400 flights in my life. No we are sorry for the delay bit scoot is a point to poor carrier... No the reply was " this is not our problem Scoot is a point to point carrier" boardig was than further delayed and we had 2.5 h arrival delay (record for me as well).

Planes are old ad shabby. Air Asia is a lot better and friendlier so never scoot again!

People don't fly with them

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Atrocious customer 'service""

Review

Customer service is stone age. Time waster. Agents are hostile and tell passengers that Scoot is their customer. Passengers are just particles in the process which brings them straight to the dead-end.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Customer Service before travelling"

Review

Our group was disappointed with the customer service even before we fly. we are travelling to Bangkok next year and we have called up the customer service to have one of the passenger's surname change due to typo error The customer officer mentioned that we will have to pay a fee for the change. But we write within 5 days after our booking but there is no reply and when we called they said we need to pay even we travelling next year which is three months away.
our group were very disappointed with the rigid rule and I don't think we will be travelling on Scoot again and will keep our friends and relative update on this.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Great airline for the price"

Review

I love this airline ample leg room, good service and not once late. I think people forget this is a budget airline,and I would rate them better than most.

Conclusion
Value for Money:Yes
Customer Service:Good
Cabin:Economy Class
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"Stewardess has no faking cust service value"

Review

this airline is a total shit cunt...stewardess were horrible eventho i paid scootbiz..the faking indian lady in the business class so faking noisy..keep talking eventho she is a faking supervisor..how the fuck is it possible, she actually expressed her anger to her colleagues in front of customers..PLEASE FAKING GIVE THEM A TUITION ABOUT CUSTOMER SERVICE!!
FAKING WORSE EVERY AIRLINE BESIDES CHEAP! So freaking unprofessional..

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Business Class
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"Safe but Crap"

Review

New plane, smooth landing, but that is all the good things I can say, crap seats, crap food, no entertainment without paying, no water without paying, no headrest, no foot rest, no legroom, small table, stupid place for call button which always gets knock and continues to beep beep beep, no blankets without paying, no pillows without paying then they have a cheek to keep the YELLOW seat vacant in case you want to upgrade on board at a cost of course! Why not just make all the seat yellow and remove one row so everyone feels comfortable for 8 hours!
I would never fly this airline again for flights over two hours.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"Scoot OFF"

Review

I booked a STRETCH seat but was given a normal seat on 5-Sep. Had been trying to get a refund from Scoot for more than 1 month but the standard reply was they are investigating. So this airline is a nightmare if something goes wrong.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Stranded"

Review

I am a frequent flyers for business I travel to and from Asia monthly. I recently tried scoot. I arrived at the airport after a long drive from my country property to be told that I could not travel with scoot as, the very young and obviously inexperienced customer service staff at the counter determined, that my passport did not pass some arbitrary standard that he had set. I had a week of meetngs organised, hotels', restaurant bookings, transport organised etc. and I was left stranded.

I was then given the run around by customer service staff attached to the company website ( the only recourse) who asked me to fill out a form. This I promptly completed and returns. I jumped through all their requests and have not heard a peep from them.

A friend recently suggested that some of the budget airlines overbook their seats and this was customary procedures and then they ignore you when it comes to a refund.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"scootbiz good seat but horrible food"

Review

Flew Scootbiz Singapore return recently and it is really equivalent to a good Premium Economy cabin, with absolutely no frills. Food in both directions was so apalling as to be inedible - seriously so! Tried Biryiani on the way out and was so bad played "safe" with lasagne on the way back! Mistake: it smelled and looked so bad I sent it back and got a sandwich which in itself was v ordinary. Absolutely no inflight entertainment at all.
Overall, the price was good, and the seat was good, but take your own food and a good book and it is fine

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Business Class
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Wed, 10/03/2012 04:48 AM
5 years ago

I read on their website that inflight entertainment on Ipad is free for Scootbiz for SIN-AUST routes.Don't they?

Wed, 10/03/2012 08:06 AM
5 years ago

Yes that is what they say! On the outward bound flight they said it was "coming soon". On the return flight it wasn't even mentioned, so as yet nothing at all.
Steve

Thu, 10/11/2012 03:13 AM
5 years ago

Hey Steve
Scoot has revised on their website for Scootbiz "In-flight entertainment streamed to your own device". Booked on Scootbiz next Feb... Damn :(.....Don't they still provide Ipad for those that don't wanna use their devices.

Thu, 10/11/2012 06:13 AM
5 years ago

Well my thought is that they don't provide anything except price, so its a matter of get what you pay for. Make sure you have everything when you get on board.
Steve

"Get what u pay for"

Review

Flew to Singapore in August. Pleasantly surprised with seats and legroom. Food was disgusting and had to buy blanket and water. Toilets broke down and service was terrible. Having said that , only paid $500 for two tickets, landed safely and got what I paid for. Would fly with them again to have more money as spending. My recommendations would be to fly scoot over any other budget airline, take your own blanket and food and make sure that you choose the best seat.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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