Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.8 out of 5
20.3% of people who wrote a review recommend flying with Scoot Airlines.
30.9% of people who wrote a review think Scoot Airlines offers a good value for money.
69.9% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
85.4%
Business
14.6%
First
0%
Customer Service
Excellent
7.3%
Good
6.5%
Satisfactory
4.9%
Poor
11.4%
Very Poor
69.9%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
58.8 total score
22 reviews
50% Recommended
50% Value for Money
3.1/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
31.8 total score
123 reviews
20% Recommended
31% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
58.8 total score
22 reviews
50% Recommended
50% Value for Money
3.1/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#36
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#40
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#41
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#55
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#56
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#57
31.8 total score
123 reviews
20% Recommended
31% Value for Money
1.7/5 Customer Service
#58
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#59
26.2 total score
14 reviews
7% Recommended
43% Value for Money
1.6/5 Customer Service
#60
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#61
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#62
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#63
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Very bad seat design "

Review

Imagine flying for over 8 hours with the call buttons going off every other minute throughout the flight. The design of the seats with the attendant call buttons on top of the arm rest is just plain silly. So people were just pressing the attendant button without even realising that they have pressed it. Very annoying when you are trying to rest and the sound keeps going off.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Lost baggage and no customer service"

Review

Luggage was checked in and never arrived at destination. Lost luggage report was put in and after 10 days still waiting with no news. Customer service is non-existent. The Scoot ground personel will just give you a phone number and ask you to call that number. We rang the number and got put on hold for more than half an hour only to be told that they will ring you back when they have more information. They never ring back. This is just a useless airline that dont care. Just dont fly Scoot.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Zero out of Ten, Epic Fail."

Review

This airline must be avoided at all cost. I've flown only a few times with them due to cheaper price but this would be the last. Flights are never on time and are always late or cancelled. If they are a few hours late, consider yourself lucky. Staff have been trained to ignore passengers if anything goes wrong with your flight from rescheduling to late or cancelled flights. Once you have paid for your tickets , expect your money gone forever even when they cancel your flights. Refund vouchers, if they are ever given are useless when you don't intend to ever fly with them. I expected better service from Scoot, being a subsidiary of SIA, but this airline is just as bad as its sister airline, Tiger Airways.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Thanks for ruining our christmas vacation"

Review

Flght delayed from morning to night. Spend whole day waiting and killing hours. What's worst is arriving in the wee hours in the morning at Singapore with no where to go as we totally missed our onward connection. There is no proper place to rest and we had to sleep in the airport terminal. Prepaid accommodation at our final destination in Thailand were forfeited and holiday plans for the whole family ruin. Scoot, you suck! The compensation of 50 dollar voucher is nothing and pretty much useless. Will tell as many people I know to warn them of your crap airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"I concur, that Scoot do not want your business"

Review

Booked online with Scoot from Tokyo to Taipei. I chose to deselect the option of choosing my own seat as I did not want to pay for it. However upon payment I realised that it kept adding the charge on, even though I kept going back to de-select the option. So eventually I thought I would just get my money re-imbursed at Check-in since I didn't actually book my seat but the website kept charging me as if I had. Upon arrival at Scoot Check-In they didn't want to know anything about it, and fobbed me off to some obscure website to get me out of their hair, although they DID acknowledge that I had been charged for seat selection. To add insult to injury they stuck me in a middle seat in the middle row, an very uncomfortable seat! So essentially I paid for a seat that no one would buy! I emailed the website they gave me but they insisted that there could be no way possible that anything was wrong with their website, it HAD to be my fault for selecting it! Urgh, another airline with poor customer service. And when Scoot first started I thought they might be different, but not so unfortunately, just another to add to the dismal list of airlines with poor customer service and high dissatisfaction rates. Bad customer service, it seems to be the evolution with low cost carriers, and Scoot is no exception.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"They don't want your business."

Review

Unfortunately, there are a few idiots working at singapore airport row 10 at terminal 2. I needed to rebook a flight due to a misconnection, but the people working at Scoot are so disinterested. I went with China Southern and it turn out to be cheaper.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Awful experience. Avoid at all cost"

Review

Dreadful experience flying with Scoot on TZ 26 to Melbourne. Scoot's treatment of customers is appaling. Over 7 hours of flying with no drinks or food. Staff refused to accept foreign currency, and we had to argue before being serve a small cup of water to last the entire flight. The plane's lavatories are filthy; no hand soap provided which poses a hygiene issue on board. Very inexperience pilots as the landing was very rough and bumpy. Choose another airlne as it seems that the people working for Scoot have not been trained at all.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Awful experience. Avoid at all cost"

Review

Dreadful experience flying with Scoot on TZ 26 to Melbourne. Scoot's treatment of customers is appaling. Over 7 hours of flying with no drinks or food. Staff refused to accept foreign currency, and we had to argue before being serve a small cup of water to last the entire flight. The plane's lavatories are filthy; no hand soap provided which poses a hygiene issue on board. Very inexperience pilots as the landing was very rough and bumpy. Choose another airlne as it seems that the people working for Scoot have not been trained at all.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Very poor service and rude staff"

Review

Flight delayed by over 10 hours. Ground staff are incompetent, disorganised and rude. They refused to give an explanation to the lengthy delay and no compensation was ever provided. Worst budget airline in Asia.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Unscrupulous practices by Scoot"

Review

Prepaid vegetarian meals that were booked at the time of ticket reservations were not honoured on the day of flight. No other suitable choices left. Was left to starve for the whole 8 hours of the flight. No compensation or refunds ever given. The way they run their airline business is unscrupulous - charging passengers for on-board products and then failing to deliver as promised. They will also screw your wallet dry for drinking water. 4 dollars for a small bottle of water - what a joke! Scoot flights are torturous. Thumbs down to you, Scoot, for the way you treat your passengers!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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