Spread the word...
Scoot Airlines Reviews
"Filthy aircraft, leaking air conditioning. Never again."
Scoot's planes are very dirty. Food wrappers and general trash of previous passengers were left under seats and in the back seat pockets. Looks like Scoot doesn't really care about cleanliness of their aircrafts. Their air conditioning system is also faulty with water dripping from it. My jacket became damp and I had to tolerate this for the whole flight as there were no other seats available. Flight attendants don't really seem to care either. Will not be recommending this airline to anyone.
"Terrible airline with the worst customer service ever."
I was booked to travel on Scoot from Singapore to Coolangatta. I was unfortunate to be one of the last passengers to be checking in after having arrived from a delayed flight earlier. When I got to the check in counter, I was rudely told by one of the check in staff that the flights are overbooked and I am unable to travel on this flight. I was shocked that even with a confirmed booking I was not allowed to fly. The airline staff showed no interest in assisting with rebooking me and just said to me that there are no more flights tonight. Scoot staff showed little care and concern. They did not provide any compensation for the additional expenses that I incurred on international phone calls, meals and accommodation. I bought a new ticket with another airline at the walk up rate as I was not prepared to wait another 3 or more days for the next available scoot flight. Scoot did not compensate for the new tickets either. After arriving home, I contacted Scoot requesting them to refund my money back to my bank account. They replied and said that they were looking into it. It has now been weeks since my trip and they are still holding on to my money. This airline cheats customers and a confirm scoot booking means nothing. I used to travel regularly with this airline, but after this incident, I will never fly with them ever again.
"Pathetic airline that does not honour bookings"
After having paid in full and holding a valid booking, Scoot refused to let me take the flight and aparently sold my seat to another customer. I was denied boarding and I still cant get them to refund my money. It has been three weeks and they are yet to reply to my emails. This airline has got zero customer service. Scoot is a scam airline that cheats customers by not honouring bookings and not refunding money for seats that they cant provide.
"Never fly with Scoot again!!!"
Shit company with shitty customer service staff. Claim admin fees of $50 to give back refunds for bookings that they refuse to honor. Admin fees were never indicated on website and their customer service staff are incompetent and rude.
"Scoot the worse airline"
It’s really depressing to see an SIA owned subsidiary Scoot behaving in this manner. I was planning a trip with my Girlfriend to Australia so we decided to take Scoot since we would like to support Singapore carrier.
Unfortunately, it turns out to be a disaster, I booked a flight from Singapore to Sydney, TZ2 on 9th Feb 2016, which is, about 44 days advance of the flight. Unfortunately, the plane scheduled for this flight was changed to a smaller plane where our original selection of seats (window) is no longer available. Therefore, we got allocated to another seats selected by the airline, which is entirely different from our initial selections.
The upsetting part is the airline does not even bother to send an email or call to notify us about the changes and just expect us to know out of the blue. We only discovered it when we did the online check in. I called Scoot to seek clarification and to my horror, I was on the phone for almost 35 mins where I was put on hold for a whopping 25 mins. The operator named Gemini was also another disappointment, not only she was not able to solve my issue on the seats arrangement, she was also not able to get me her supervisor.
SIA is an established and well-known brand and its really sad their subsidiary Scoot could fail so badly. Just a word of caution to all, do think twice about taking scoot.
"Disappointing Trip to Singapore"
This was the first time I travelled with Scoot, normally I fly Qantas.
My wife payed to get aisle seat allocation, at check in I was told due to distribution of load (passengers) I was going to have to move to the rear of the plane. At that point I was unaware that my wife had paid a premium for the seat, and the person at the check in desk made no mention of this. When I realised this I complained in the boarding lounge. While I was discussing this with a lady who was trying to deal with my complaint and others when one of the Scoot Attendants chipped in and told me to read the fine print in my contract. I told her she shouldn't use this excuse as a first option, and that I had flown many times (currently Silver Member) with Qantas and never been bumped to another seat, or told to read the fine print in my contract. She decided to have the final word and again told me to read the fine print.
The take away from this exchange was:
1. Little or know training on how to deal with customer complaints.
2. When you charge for everything, including seating allocation you should be obliged to honour the deal, or at least offer to refund the seat price.
Paid for the WiFi service, never received the email with login details. Cabin crew would/could not provide me with login details. When the airline was contacted, a refund for the non-deliverance of the service was refused.
Scam Airlines - never again...
"Unacceptable no refund policy"
My wife was refused check-in today at Coolangatta airport because her thai passport does not have a minimum 6 months validity.
The passport has 4 months.
The woman at check-in was very rude about it.
She also said when making a scoot booking a red warning screen comes up about 6 month passport being need for Thais going to Singapore.
That is a straight out lie.
I did a ghost booking again today there is no warnings at all about passports needing 6 months.
In the terms and conditions of carriage there is a small 2 lines about the customers responsibility to make sure of passport validity.
I phoned scoot and got what sounded like a bad mannered pinoy with an American accent who told me no refund under any circumstances.
Scoot are quiet happy to take your money, but bad mannered , rude and arrogant about a refund, they wouldn't even offer a voucher to travel another time.
"Very poor customer service and outcome"
Back in April, I purchased 2 tickets to fly with scoot, after having several problems with the website the ticket was purchased . Within the minute I received the confirmation then again 2 minutes after another. I did not purchase 2 separate flights and I called scoot to cancel that straight away and that there must be an error with there system. Scoot said they would look into this and let me know the outcome in 14 days. After 14 days I still did not hear back and I again called them. Again the same response. After another 3 weeks I called back once more and I demanded to speak to the manager. The customer service response was the manger was no longer in the office. After arguing for 10 minutes, she finally said I will get a manager only to come back and say she is on the phone and will call me back in 5 mins. After an hour I called back and demanded again to speak to a manager and once again they said a manager will contact me, again this did not happen. it has now been 6 month and I am still waiting for a refund of $1200. I find scoot extremely unprofessional, Unreliable, poor customer service and a very bad company that rob you of your rights and money. I have family who live in Singapore and who use to regular use scoot but for a little bit more money fly with a better airline a concern and quality service to customers. shame on you scoot.
this was not the only problem with scoot but at this stage I WILL NOT GO ON ABOUT how poor the whole flight experience was.
You have turned off our experience and the willingness to ever fly with you again.
A total disgrace
"Worst airline ever"
I have not seen such a poor customer service before. I was flying to Singapore from Gold Coast with this company. My friend and I had some food with us. My friend is vegan, and there was nothing for her in their menu. Also, the food they offer generally seemed pretty boring and expensive for us. A stewardess came to us immediately after boarding, and said that we are not allowed to consume our own food on board, we need to buy food from them! She was very unfriendly, did not smile at all, and literally started a discussion with us. We explained that my friend is vegan and that there is nothing suitable on the menu. After a 10-minute discussion she said she will make an exception for us and allow us to eat our food. She also said that apparently it is her job to make us follow such rules. Well, even if that is really true, I don't want to know who creates those rules. I have not seen such cheekiness in my entire life. I am also wondering if her boss has also told her to be so unfriendly with customers.
It got even worse on our way back. I went to the bathroom, and after 1 minute someone started knocking on my door. First it was a very quiet knocking, which then got louder and louder. You can imagine how uncomfortable I felt. However, I was thinking it is a child or so, I did not think their staff would do that. When I opened the bathroom door, a stewardess was standing near it. She told me in a very unfriendly way that we are descending and that I am not allowed to be in the toilet. She also did not let me to go to my seat, she insisted that I should take one of the available seats near the toilet. This was terribly annoying. I can not describe how hostile these stewardesses were. They did not even say goodbye to me after this story. I was going to tell them that I am never ever going to fly with their company again, but I decided to share my experience here instead and warn everyone who is considering buying their tickets. It is definitely not worth it! All other budget airlines offer similar or lower prices and much better service. This is the shittiest airline I have ever seen!
By the way, I forgot to mention that their airplanes don't even have TV screens. If you want to watch a movie, they bring you something which looks like an iPad, and you have to hold in your hands. They do not have any USB sockets to recharge your phone either. However, according to the menu, you can recharge your phone for $10 or so. What they do have are the 'staff call' button and 'light' button located right where you put your arms, so that you cannot prevent from hitting these buttons unintentionally while sleeping or sitting. As to the food, I had to order some food on the way back. I ordered Beef Casserole for $11. The taste and quality was mediocre at best.
Overall, I was shocked by their service and it definitely spoiled my mood. Now who wants to fly with them and have the same experience?