Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.8 out of 5
19.1% of people who wrote a review recommend flying with Scoot Airlines.
29.8% of people who wrote a review think Scoot Airlines offers a good value for money.
71% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.2%
Business
16.8%
First
0%
Customer Service
Excellent
6.9%
Good
6.1%
Satisfactory
4.6%
Poor
11.5%
Very Poor
71%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
30.8 total score
131 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#28
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#29
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#30
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#31
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#32
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#57
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#58
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#59
30.8 total score
131 reviews
19% Recommended
30% Value for Money
1.7/5 Customer Service
#60
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#61
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#62
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Poor Service Attitude"

Review

I had very bad impression on Scoot, totally do not care about how passenger feel. It started from the check-in. I can't check in from the website hence I called, spoken to Anna. But I was told Chorme cannot check-in, told me to us IE. Hence I changed to IE, same thing repeat, I called again, a different person pickup, Ebby, she told me to do the same thing, I told her to make sure, because I was using Chrome then IE, and I've tested but failed, finally it was the software upgrade issue after her checking.

Can you imagine,how I felt when a person just want to simply get thing over???

Worst airline I ever seen, book at your own risk attitude.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"experience was unspeakably awful"

Review

Planned flight: 14th December 2017 at 10 pm. Actual take off: 15 December at 2 pm The worst budget airline. The flight got cancelled. It was announced at the gate few minutes before the boarding time. We had another connecting flight from Singapore to Sri Lanka. However, we were informed that we would be given another flight next day early morning. So we were forced to collect our luggage and return home.Since we had a connecting flight, we had to pay another 900 aud to reschedule the flight to Sri Lanka. When we returned next morning to Sydney airport, we were informed the Scoot flight got delayed by 2 hours. Ok fine, still we had a hope that we could catch the rescheduled flight to Sri Lanka. However, finally the Scoot flight got further delayed and it left Sydney at 2 pm on 15 December. When we arrived Singapore, our (rescheduled) SriLankan airline flight has left and we had to book another flight to Sri Lanka by paying another 500 AUD which leaves next day morning. Finally, we arrived Sri lanka exactly one day later the scheduled arrival and paying more than 1500 aud extra for tickets and taxi. It was a horrible experience and like a nightmare to us. The ground staff at Sydney airport do not even know how to handle such issues. They were unprofessional and appalling. One staff member laughed at us when we asked for compensation for the connecting flight rescheduling cost, and the manager even threatened my husband saying she would not board us if we do not stop complaining. Overall experience was unspeakably awful.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Downgraded and refusing to refund"

Review

I bought a return Scootbiz ticket and was downgraded on the Singapore to Athens leg of the flight. Scoot is refusing to refund this part of the ticket. They overbooked the flight on the business class section and I got bumped down into economy. Very bad practice of Scoot to oversell tickets and not honour paid premium seats. But what is worst is that they are flatly refusing to refund the donwgrade. After returning from trip, i've wasted time and money from ringing their call centre trying to chase this up. The people at Scoot call centre are incompetent and think of every excuse in the book not to refund you. Like saying things like 'you chose to continue with the flight in economy and therefore accepted the downgrade instead of waiting for the next available business class seat'. They must have been trained to do this. The price difference of one leg of an economy and business ticket is $715. So am now out of pocket by that much. I Will from now on stay away from Scoot. Their business practices are very dirty and disgusting.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Conned by professionals"

Review

In June had a flight with Scoot from Coolangatta to Singapore return in economy where we paid $50 each way for seat selection. Prior to leaving Scoot emailed and asked if we wished to bid for an upgrade to Business which we did. Later received an email from them stating that the bid was too low and was refused. Went on cruise and back to Singapore and Scoot for flight home and upon check in where we had allocated seats the clerk spent a long time and then said we were now in business class, us thinking that we had been upgraded. Service in business was terrible and food nearly unedible. Upon arrival home found that we had been charged $340 for the business class upgrade which we had not requested. Complaints to Scoot took such a long time and the phone was hung up on me twice. An email from them eventually stated that they had sent an email prior to the flight which had been read and accepted by me for the upgrade. Stated that I did not have a computer with me and even so why did we not receive a refund for the $50 for seat selection in economy. All these complaints fell on deaf ears with not replies via email and unable to contact by phone. Bottom line is that Scoot scammed us for $390 and there is no way to get refunds as no person will speak to you and in the end they just ignore you. Worst airline I have ever dealt with and will not be flying with them ever again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Scoot airlines"

Review

Couldn't even book a ticket online and the call center didn't answer, hahaha
I work in IT. The website is almost non functional and call center recording was nonexistent

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Overcharge due to online glitches and no refund to date"

Review

Online booking has glitches and technical error and due to that has overcharged me $40.00 Have called customer service numerous times. It takes a ages to get to a person to speak to you. One customer service recommended to call in the wee hours in the morning!! They told me it will take 6 - 8 weeks to refund. 8 weeks later, i called again, and said another 2 -3 weeks!! Horrible!

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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"0 out of 5 if possible"

Review

Rude ground staff with poor English language skills .... can't communicate with these people.... They are in desperate need for training and need to be taught some basic manners, customer service and English before even putting them back on the front desk.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"shameful business class product"

Review

This was simply the worst meal on any airline. Should have read the reviews first. The food was disgusting - over cooked lasagna in gooey tomato sauce, served in a melted plastic container. It was inedible. Cabin staff shows you attitude if you ask them for anything. They simply refused to exchange the yucky meal for anything else. If this is Scoot business class, expect to be treated worst then dirt in economy.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Very bad seat design "

Review

Imagine flying for over 8 hours with the call buttons going off every other minute throughout the flight. The design of the seats with the attendant call buttons on top of the arm rest is just plain silly. So people were just pressing the attendant button without even realising that they have pressed it. Very annoying when you are trying to rest and the sound keeps going off.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Lost baggage and no customer service"

Review

Luggage was checked in and never arrived at destination. Lost luggage report was put in and after 10 days still waiting with no news. Customer service is non-existent. The Scoot ground personel will just give you a phone number and ask you to call that number. We rang the number and got put on hold for more than half an hour only to be told that they will ring you back when they have more information. They never ring back. This is just a useless airline that dont care. Just dont fly Scoot.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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