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Scoot Airlines Reviews
"Frequent Flight Cancellation, Worst Ever Call Centre"
I am student travelling frequently between Gold Coast and Singapore. Since Scoot started its operation, three of my flights had been cancelled. That reflects how "good" their planning is! This company often hides behind their own so call NO CASH REFUND policy.
In the latest OOL/SIN flight cancellation, I was offered travel voucher that takes approximately 6-8 week STANDARD processing time according to call centre. STANDARD?! But the airline has no gut to stipulate it on their carriage terms & conditions or website.
Since first contacted their call centre on mid January 2014, I have yet to hear from them about the travel voucher with only 6 months validity. It's now mid Apr 2014. Twice the promised period has elapsed, and how long more am I expected to wait?! Multiple calls were made via prepaid card, and each time was told to be "more understanding" after 20 minutes or so wait. More empty promises like expediting and calling back were given but never happen. When dropping them a feedback online, they used big words like "maintain professionalism" which added on to my frustration.
Come on Scoot, the voucher worths less than A$200! Why risking your brand with all these procrastination?!
p/s: Your PROMISE-to-You "http://www.flyscoot.com/index.php/en/in-flight/our-promise-to-you.html" is a big slap on your face!
"Worst Customer Service Ever"
It take Scoot more than 2 weeks to respond to an email. They have taken almost a month to process a refund request with no progress being made. I think they have 2 people working at their so called "customer service" department. They say they will call you back at on a certain day but never do. I would pay twice as much for a fare to avoid dealing with these people again.
Use Scoot at your own risk.
"Worst flight experience"
I am a very disgruntled first-time passenger on Scoot and to be honest, unlikely to travel with any budget airlines anymore with this experience being the absolute last straw. I got an email about flight timing reschedule from 1250 to 1310 on 5Feb about my flight on 15Feb. However when I arrived at the airport on 15Feb, the board reads the departure time to be 1555. IT IS SIMPLY IRRESPONSIBLE, not even a website announcement or a prior email about it. Even their ground staff was simply untrained to handle such things. There were no apologies made, nor any explanations. What a complete disappointment and definitely ranks on the top of my worse flight experiences and I fly very often. I have not heard one positive feedback from friends and family about Scoot before I flew and now that I have personally experienced it myself, I am sad to say they had been right and you have continuously lost many customers with your poor handling of delays and flight situations. The handling of luggages was also the worst I have ever experienced
"Cheap but needs work or new senior management"
Check in at Perth was fast thorough and efficient and friendly .Have done about 8 trips with Scoot and every Perth Sing sector has been a delight .Only to be Spoiled by dreadful web interface and food on other sectors .Help desk and website in my opinion are the two major cuases of Scoot negativity .That and the underhanded sly interline fiasco with Tiger.The lack of transparency and accountability when something goes wrong is mind boggling. Scoot seem to be in love with bling more than standards .Example advertising to "join the mile high club" this weeks effort .
Cabin crew are improving every time I fly with them But service desk and help centre appear to lack even elementary product knowledge .The food on Sing BKK sector although said to be premium was a disgrace both in presentation and health standards Avoid the so called Chicken & Mushrooms saw neither chicken or mushrooms just a soggy grey watery mess on uncooked rice .Cabin staff & the writer had a very pleasent chuckle and the level of service and offer of another meal was appreciated .But not game to risk opening nother surprise Seat both stretch and biz are comfortable for a 5 or 6 hour sector Any longer and I go with full service carriers . Cmpbell the so called CEO needs to do a complete overhaul of the Web interface and help sysytem and not hide all the charges .Just make it intuitive rather than hide &seek would avoid many pax problems (often bought on by the pax expectations and not drilling down the many levels of weasel clauses and charges )
Cabin Crew and Perth Sing sector 10/10 for the cost .All other scoot ports especially if tiger is involved avoid like the plague. So much so that I just binned the return sectors and booked on ful service airlines TG & CX & QF all of them gave a sigh of relief compared to scoot and only a few bucks more when coming back to Perth direct Under $60.Difference .Scoot lift your game or you will have cabins full of empty seats for sure . Even if your Dreamliner4s arrive :)
"Scoot/Tiger baggage sting"
My booking with Scoot, is from Sydney to Manila via Singapore. The on my ticket, Sin to Manila leg, Scoot is using its sister airline Tiger Air.
When I made an online booking on Scoot website, I upgraded my baggage to 20kgs for a small fee. When I received my itinerary, I found out that the 20kgs baggage is for the Syd to Sin only, and the Sin to Mnl is only 15kgs with Tiger. There was a small note saying that if I wanted to upgrade my baggage, I have to contact the partner airline directly.
I tried to upgrade my baggage using the Tiger Air website but it won't let me do it saying that my booking was made through a partner airline. So I decided to contact Tiger by telephone directly and spoke to a customer service person.
The Tiger customer service person upgraded my baggage from 15kgs to 20kgs for a fee of AUD$5. I even ask him if that's all I have to pay and he replied "yes".
I left Sydney Dec 25, 2013 for Singapore. My connecting flight to Manila with Tiger was 2am the next day. When I check-in with Tiger, the counter staff said I still owe S$70 (singapore dollars). I asked them what the fee is for and she said there is no details. She referred me to the supervisor and he said the same thing that there is no detail was the fee was for but he said that I should pay for it.
Fearing that I would miss my flight, I decided to not argue anymore and paid S$70 using my credit card.
I think this is a scam perpetrated by Scoot/Tiger to fleece unsuspecting customers. Beware of connecting flight using Tiger with Scoot.
I will report this matter to the NSW Fair Trading so this "scam" should be stopped.
Scoot is a dishonest airline and it is never a good idea to deal with dishonest businesses.
A year ago, we were downgraded by scoot die to their own computer breakdown and fault from the yellow to blue seats. When we protested, in the usual scoot manner, we were dealt with very rudely by the ground staff. After a whole year of my chasing them for the refund and finally with the involvement of nsw fair trading, they have admitted that they owe me the refund and have agreed to pay but claim that they can't process the refund into my credit card account (which I found from my bank to be untrue) - and have sent me some declaration to sign with my bank account details. Of course, I am not signing any blank declaration nor am I giving my bank account details over email to anyone let alone such a dishonest organisation. So, the battle continues. My advise to everyone is to NOT let scoot rest. Take it up with the small claims courts. The only way scoot will stop doing this to other passengers is if it costs more to be a crooked dishonest airline than it is to run an honest business. Make them pay.
There is a reason why scoot air does not have online check in. Because they would dock $130 for your baggage if your hand carry bag is slightly overweight. My recommendation just fly traditional plane instead of budget. British airways would give you better worth for your money.
"dont waste your time!"
Well this review is before ive even boarded the flight! I recieved an email a couple of days ago which looked like junk email luckily I checked it and it was informing me that my flight had been cancelled and rearranged for a day earlier which doesnt suit my plans I tried to rebook through the website but it wouldn't allow me to. I live in the uk and had to spend over a 100 pounds calling there centre in australia the only compensation they could offer was a no booking fee on my flight change. WOW THANKS! So the flight you cancelled you won't charge a booking fee on a new one really generous! I've spent more money now than on any other good carrier knowing on my flight there will be no free drinks no free food it hasnt saved me anything do not be conned by these people!
"Terrible customer service"
The customer service officer clearly made a mistake in changing my flight details. However, they insist that no mistake was made, which resulted in an additional charge. We have to pay because of their incompetence. The supervisor's name is Moira.
"poor customer service"
customer service rep said he didn't care that there was a mistake made online when booking ticket. too bad you made a mistake, it is not scoot's problem. His name was Benjamin. They need some serious customer service help