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Scoot Airlines Reviews
"Very poor customer service and outcome"
Back in April, I purchased 2 tickets to fly with scoot, after having several problems with the website the ticket was purchased . Within the minute I received the confirmation then again 2 minutes after another. I did not purchase 2 separate flights and I called scoot to cancel that straight away and that there must be an error with there system. Scoot said they would look into this and let me know the outcome in 14 days. After 14 days I still did not hear back and I again called them. Again the same response. After another 3 weeks I called back once more and I demanded to speak to the manager. The customer service response was the manger was no longer in the office. After arguing for 10 minutes, she finally said I will get a manager only to come back and say she is on the phone and will call me back in 5 mins. After an hour I called back and demanded again to speak to a manager and once again they said a manager will contact me, again this did not happen. it has now been 6 month and I am still waiting for a refund of $1200. I find scoot extremely unprofessional, Unreliable, poor customer service and a very bad company that rob you of your rights and money. I have family who live in Singapore and who use to regular use scoot but for a little bit more money fly with a better airline a concern and quality service to customers. shame on you scoot.
this was not the only problem with scoot but at this stage I WILL NOT GO ON ABOUT how poor the whole flight experience was.
You have turned off our experience and the willingness to ever fly with you again.
A total disgrace
"Worst airline ever"
I have not seen such a poor customer service before. I was flying to Singapore from Gold Coast with this company. My friend and I had some food with us. My friend is vegan, and there was nothing for her in their menu. Also, the food they offer generally seemed pretty boring and expensive for us. A stewardess came to us immediately after boarding, and said that we are not allowed to consume our own food on board, we need to buy food from them! She was very unfriendly, did not smile at all, and literally started a discussion with us. We explained that my friend is vegan and that there is nothing suitable on the menu. After a 10-minute discussion she said she will make an exception for us and allow us to eat our food. She also said that apparently it is her job to make us follow such rules. Well, even if that is really true, I don't want to know who creates those rules. I have not seen such cheekiness in my entire life. I am also wondering if her boss has also told her to be so unfriendly with customers.
It got even worse on our way back. I went to the bathroom, and after 1 minute someone started knocking on my door. First it was a very quiet knocking, which then got louder and louder. You can imagine how uncomfortable I felt. However, I was thinking it is a child or so, I did not think their staff would do that. When I opened the bathroom door, a stewardess was standing near it. She told me in a very unfriendly way that we are descending and that I am not allowed to be in the toilet. She also did not let me to go to my seat, she insisted that I should take one of the available seats near the toilet. This was terribly annoying. I can not describe how hostile these stewardesses were. They did not even say goodbye to me after this story. I was going to tell them that I am never ever going to fly with their company again, but I decided to share my experience here instead and warn everyone who is considering buying their tickets. It is definitely not worth it! All other budget airlines offer similar or lower prices and much better service. This is the shittiest airline I have ever seen!
By the way, I forgot to mention that their airplanes don't even have TV screens. If you want to watch a movie, they bring you something which looks like an iPad, and you have to hold in your hands. They do not have any USB sockets to recharge your phone either. However, according to the menu, you can recharge your phone for $10 or so. What they do have are the 'staff call' button and 'light' button located right where you put your arms, so that you cannot prevent from hitting these buttons unintentionally while sleeping or sitting. As to the food, I had to order some food on the way back. I ordered Beef Casserole for $11. The taste and quality was mediocre at best.
Overall, I was shocked by their service and it definitely spoiled my mood. Now who wants to fly with them and have the same experience?
"Blackmail at Singapore Transit - pay $40 or miss connection."
I recently flew Scoot from OOL Gold Coast to Bangkok on one booking (Itinerary) with a 2 hour 15min stopover in Singapore. Flight into and out of Terminal 2 Singapore. The flight was 20mins late. After a 15min walk to the transit lounge and a 45min wait in the queue I was told I had to go out through Immigration - go through check in and back through Immigration to get on my flight (leaving in 40mins) or pay $40sin and they would process my transfer. There was No Warning when I booked the ticket of this. All other airlines I've flown have transfers through without leaving the International departure area. Air Asia are brilliant at doing this for their customers. Scoot staff could not care less. They were only after the MONEY. I had a choice - miss my flight or pay up. If I had known about this I would never have taken the ticket. Be warned Scoot maybe cheep but you will end up paying more.
We flew Scoot "Business " class is that what they call it Business class.
It was a joke. There wasn't even a t.v. screen in the back of the seat in front of me in " business" class to watch a movie that's right no movies in business class.You get one free drink and after that you pay through the nose a mini can of beer cost me $8.00.There was no hot refresher towels, no free tea or coffee it was a rip off " business class what a joke. Never again will we fly Scoot "Business class".
"SCOOT RESPONSIBILITY TO HONOR CUSTOMER PAID TICKET"
Ticket bought during the promotion to celebrate Scoot airline carried 4 million passengers. with confirm code U7GTSZ (SCOOT) and CDVNZM (Virgin) after I paid Scoot fully using VISA credit card.
Melbourne to Sydney, flight no:VA 823, date 21/01/2015
Sydney to Singapore, flight no:TZ 1, date 21/01/2015
Singapore to Perth, flight no:TZ 8, date 09/02/2015
Perth to Melbourne, flight no:VA 696 date 09/02/2015
on the 20/01/2015 at late night the scoot staff from Philippine called to inform that the flight to Singapore through Sydney is confirm they will be no problem.
They will be problem for the flight from Perth to Melbourne on the way back on 09/02/2015. The reason she told that they are no more seat on the flight and the next few day flights. As she on the phone, I check the internet I found out that she is not telling the true and tickets is still available for sale.I told her to fix the problem.
The worst thing happened on the morning 21/01/2015 when do the check in the counter staff told me that the seat is not confirm as Scoot have not pay Virgin for the flight.The counter staff advise me to buy the ticket to Sydney as Scoot already confirm the flight from Sydney to Singapore, if I missed the flight they will be no refund.
Please investigate and make sure my flight home will be fully confirm, return the extra money I paid for the Melbourne to Sydney sector, as a women I'm very worry to be stuck alone, for Scoot please play clean don't spoil your Singapore Airline reputation, please be responsible...thank you
"Best LCC yet"
I've took LCC from other airlines before but SCOOT is by far the best. Value for money. Seats are one of my priorities. So with the leg room provide, there's nothing much I could say. However, they can work on their in-flight meals. Quite disappointing. Not forgetting their flight attendants who look like mashed potato. Half dead. Other than that, smooth and efficient flight. Will definitely board this plane again.
"DOUBLE BOOKING IN THE SAME NAME SAME FLIGHT"
On the 25th morning I went to your check in counter staff in Singapore to find out whether I was booked into the flight(e-ticket booked through the i phone by my daughter-in-law The check in staff informed me that I was not booked. Since I was at the Airport from the 24th I booked my bagged into the bagged office and went to Mustafa travel and booked my ticket to return to Australia. When I was to check in once again I checked with the staff Malla. She checked and told me that I was double booked and then she phoned your hotline. The hotline wanted to know which staff I spoke to and I did not have the name. Malla got my details the phone number and my email address and informed me that Scoot Airline staff will write to me. Up to now I have not been inform of the situation.
By law it is illegal for an Airline to double book a person in the same name same title same flight.
I hope you will take action to look into this matter and write to me as soon as possible. I have one booking number on my email and the other is J4Q4VC 26/12/14. My phone number is 61434234093/ email firstname.lastname@example.org. If you need the second booking number I will send it to you
Please make sure that you refund the money asap since it is Illegal to double as well as to keep your Airline reputation
"Un organised ground staff and procedures"
e ticket stated checkin 3 hrs from flight time. Checkin started with only 2 staffs, and came 30 mins late, resulting a long Q over spilled to far backward. Estimated 100 passenger came on time 3 hrs before fly time. Specifically requested 1 aisle seat and 1 next together, but issued with 2 centre seats in a row of 4 seats. We are the early birds, top 10 passengers in the Q.
Time to board, no announcement of entry for rear aircraft passenger enter 1st, follow mid and front seats passenger. None of that.
"Awful Customer Service"
An important note for everyone who is thinking of making use of Flyscoot's cheap flights to and from Singapore.
I bought return flight tickets to Gold Coast for my training trip in May. Flyscoot emailed me to inform me that they cancelled the flight and re-booked me on the next day's flight without giving a reason, which I later found out was because the flight was not full. The later flight didn't suit me as it would mean missing a day's training. I requested for a cash refund, so that I can make other arrangements, but they refused to refund me in cash, saying that they can only refund in vouchers, which have to be used within 6 months. I didn't want to waste the ticket which cost me $800+ after adding in baggage, meals, travel insurance, blanket and to choose my seat, (I realised later that Qantas is not too far off in terms of price!), so I had to bring my flight forward to an earlier flight, but that meant an extra day's worth of expenses. I went back to Flyscoot to request that they fund the extra day of expenses that I incurred due to their fault of cancelling the flight, but guess what - they refused!! Everytime I called to speak to a customer service officer, I had to wait for at least 30 minutes, even at 11pm, and worse still, none of the customer service officers could assist. They were like robots and could only apologise and repeat that they can't do anything because it's not up to them to make the decisions. But when I want to leave a message to talk to someone who can help, I was told flatly that they will pass my message along, but they cannot promise that anyone would call me back!!
The travel insurance by ACE insurance which was bought together when I bought the flight was no help at all. They do have a clause for a cancelled flight, but refused my claim because it was not under their specific conditions.
If anyone has any ideas about what I can do about such shody practices, I'm all ears!
"Very Poor Service and Flight Delays"
I FLEW Scoot from Qingdao to Singapore recently. The carrier should improve its service level and address its frequent flight delays, as it is a national airline's subsidiary and will affect the image of Singapore. Passengers are not duly informed of flight delays. Sending e-mail to customers does not help because not everyone has access to the Internet. Passengers should be informed of flight delays via phone or SMS. There should also be contingency plans in place in case of flight delays or disruptions. Also, it is very difficult to get through to Scoot's customer service hotline. Is the hotline service outsourced to another country, since the customer service representatives are unable to answer or solve customers' problems? Some passengers purchase tickets from agents, but were not informed that Scoot is a budget airline whereby meals or check-in luggage require the payment of additional premium fees. Budget airlines should have some basic responsibilities. Once travellers get a bad impression of an airline, it is very hard to regain their goodwill. David Lye