Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.7 out of 5
18.4% of people who wrote a review recommend flying with Scoot Airlines.
28.7% of people who wrote a review think Scoot Airlines offers a good value for money.
72.1% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
83.8%
Business
16.2%
First
0%
Customer Service
Excellent
6.6%
Good
5.9%
Satisfactory
4.4%
Poor
11%
Very Poor
72.1%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
56.9 total score
23 reviews
48% Recommended
48% Value for Money
3/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
44.2 total score
12 reviews
33% Recommended
50% Value for Money
2.2/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#18
70.7 total score
2 reviews
100% Recommended
100% Value for Money
2.5/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#26
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#27
38.9 total score
7 reviews
29% Recommended
29% Value for Money
2.3/5 Customer Service
#28
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#29
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#33
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#38
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#40
22.7 total score
2 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#41
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#42
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#43
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#44
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#45
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#46
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#60
31.8 total score
12 reviews
17% Recommended
25% Value for Money
2.1/5 Customer Service
#61
30.1 total score
136 reviews
18% Recommended
29% Value for Money
1.6/5 Customer Service
#62
25.5 total score
14 reviews
14% Recommended
36% Value for Money
1.4/5 Customer Service
#63
24.9 total score
16 reviews
6% Recommended
38% Value for Money
1.6/5 Customer Service
#64
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#65
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Do not ever consider booking with Scoot"

Review

Flight was delayed by more than 3 hours. Very poor communication about the delay at Penang. Scoot advised that the connecting flight in Singpaore will wait for passengers from our delayed flight. On arrival at Singapore, there was no one to assist. At the transfer counter, Scoot said the flight had already left and we missed the flight. They refused to transfer us onto another flight and said that we would need to buy new tickets. How is it their delay that cause us to miss our flight our fault? Scoot made us book again with a different airline at our own expense. Worst airline in the world. Never fly with Scoot. They dont even connect to their own flights. Please be warned that if anything goes wrong on the day of travel with Scoot even when it is not your fault, you are left on your own.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"WORST CUSTOMER SERVICE IN THE WORLD!!!!!"

Review

STAY AWAY FROM SCOOT!!! They advise you to send an email on the website and after every time they reply without resolving the issue then close the case!!!

If you try to email them, you get this message!
"We have received your feedback regarding with regards to [number]. Unfortunately, the case is already closed.
Should you require further assistance, please contact us on: http://www.flyscoot.com/en/help/Email-Us. "

So you have to go throw the website again, type out everything. If you don't they tell you to go through the website and at the same time close the case, advise you to type out everything AGAIN. So you end up opening so many cases and they end up getting confused, tell you to go to the website again... YOU NEVER GET ANYTHING RESOLVE!!!!!

I NEVER GOT MY REFUND WHERE THEY MAKE IT A HUGE HASSLE SO THEY DON'T PAY YOU!!!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Cheeters and misguiders to make their own money"

Review

Scoot airlines arrive and depart from terminal 1 of Singapore and air Asia is operated from terminal 3.
On 8th June night around 11pm When Ayan went to Bangalore airport the scoot airways told that he can not be given boarding passes as he has different terminal for boarding the flight in Singapore. He need to either have Singapore visa or he need to have from same terminal with same airlines else they wont allow him. As I had travelled 3 times via Singapore airport for my connecting flights to Australia and Phuket for which I had changed the terminals of Singapore airport without Singapore visa . My flight from Phuket to Singapore and Singapore to Australia was with Scoot airways. so I was never asked for transit visa or Singapore visa. Hence I preferred to speak to scoot airline member explaining the same. The airlines member also spoke to me and misguided us saying that he doesn't have any country Visa and you had Australian Visa when you travelled hence he need to have from same terminal with same airlines in Singapore for arrival and departure. As the time was short to apply for Singapore visa which takes more than 3 days normally, hence we followed the instructions of Scoot airways member as told . We booked scoot flight from Singapore to Bali and return.

In Singapore he was trouble for visa and was asked to leave to India to which Ayan replied that the policy is when you have allowed to fly from Bangalore to Singapore hence scoot airways need to arrange his departure to India. He will not book flight again. To this they some how allowed him to travel Bali.
On 12th June when he went to airport to catch flight for India via Singapore as transit which same flights which were allowed earlier , he was denied giving boarding pass due to Singapore visa as transits requirement.

My question is
1) why did Scoot airways misguided us making us book more tickets when Visa was mandatory and
2) then bypassed the rules and allowed him to travel Bali.
They were suppose to depot him to India due to their Visa issue which he cleared said in Singapore airport on 9th June. We want refund of all the tickets booked due to misguidance by Scoot airways.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Worst flight with scoot"

Review

Can you imagine that I was bullied by a rude flight attendant today only because I asked for “a cup of water” before the flight taking off, she is a Korean flight attendant and she was so rude to ask me: What kind of disease do you have ? Show me your medication. Blah...Blah....,I said I just need a cup of water, why do I need to tell you what kind of diseases do I have? So I told her, no need, because my medicine was down at my bag, and I don’t want to explain it, it’s weird!! then I went to toilet to take my medicine with “tap water”. Because I didn’t want to beg her and I need to take medicine on time. After about 10-15 minuets after I came out from bathroom. I was seated, that flight attendant came with a cup of water and talked to me rudely that: we don’t actually provide water, but you want to take medicine##%%*#blah blah (again) all the passengers can hear this. She made me very embarrassed and I feel so bad, so I started to cry. After I was calm, I told another flight attendant then she came to apologize. She said her English is not so good and she is not so confident of her English......But I told her, I don’t think so, I don’t understand why should I be treated this way and I have asked her the name of that rude flight attendant and I am going to report her to his company, maybe the company won’t care as well, I suggest that: Don’t fly with them. Because they only showed you: Low cost airline, low quality service. They will make you embarrassed because you are taking low cost airline. I want to say something to Scoot: Do you think I really want to fly with your Airplane? I had no option because I booked my flight very late just before few days. The fastest and easiest way was : Low Cost Airlines. But it doesn’t mean that the flight attendant can treat us with a disrespectful way!! It’s my personal experience but I really think Scoot need to train their crew well, I have asked that attendant in a very polite way, why should I be treated like I needed to beg her for a cup of water and let her insult me in public!!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Total Rip Off! Inflight TV app and devices dont work."

Review

We downloaded the TV app before getting on the flight. Inserted credit card and paid fully. There was absolutely no signal. The air hostess knew of the system failure and explained there was no coverage. She advised to apply for a refund for the fees paid. After getting home and applying for the refund, it was denied by customer services. They said there was no issues with their system and it works, therefore refund cannot be given. There is clearly no communication between flight crew and customer service in head office. The customer service person didnt even bother to check up on it. We have a very poor experience and opinion of Scoot. Total rip off, will not be travelling Scoot again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review
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"Poor Service Attitude"

Review

I had very bad impression on Scoot, totally do not care about how passenger feel. It started from the check-in. I can't check in from the website hence I called, spoken to Anna. But I was told Chorme cannot check-in, told me to us IE. Hence I changed to IE, same thing repeat, I called again, a different person pickup, Ebby, she told me to do the same thing, I told her to make sure, because I was using Chrome then IE, and I've tested but failed, finally it was the software upgrade issue after her checking.

Can you imagine,how I felt when a person just want to simply get thing over???

Worst airline I ever seen, book at your own risk attitude.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"experience was unspeakably awful"

Review

Planned flight: 14th December 2017 at 10 pm. Actual take off: 15 December at 2 pm The worst budget airline. The flight got cancelled. It was announced at the gate few minutes before the boarding time. We had another connecting flight from Singapore to Sri Lanka. However, we were informed that we would be given another flight next day early morning. So we were forced to collect our luggage and return home.Since we had a connecting flight, we had to pay another 900 aud to reschedule the flight to Sri Lanka. When we returned next morning to Sydney airport, we were informed the Scoot flight got delayed by 2 hours. Ok fine, still we had a hope that we could catch the rescheduled flight to Sri Lanka. However, finally the Scoot flight got further delayed and it left Sydney at 2 pm on 15 December. When we arrived Singapore, our (rescheduled) SriLankan airline flight has left and we had to book another flight to Sri Lanka by paying another 500 AUD which leaves next day morning. Finally, we arrived Sri lanka exactly one day later the scheduled arrival and paying more than 1500 aud extra for tickets and taxi. It was a horrible experience and like a nightmare to us. The ground staff at Sydney airport do not even know how to handle such issues. They were unprofessional and appalling. One staff member laughed at us when we asked for compensation for the connecting flight rescheduling cost, and the manager even threatened my husband saying she would not board us if we do not stop complaining. Overall experience was unspeakably awful.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Downgraded and refusing to refund"

Review

I bought a return Scootbiz ticket and was downgraded on the Singapore to Athens leg of the flight. Scoot is refusing to refund this part of the ticket. They overbooked the flight on the business class section and I got bumped down into economy. Very bad practice of Scoot to oversell tickets and not honour paid premium seats. But what is worst is that they are flatly refusing to refund the donwgrade. After returning from trip, i've wasted time and money from ringing their call centre trying to chase this up. The people at Scoot call centre are incompetent and think of every excuse in the book not to refund you. Like saying things like 'you chose to continue with the flight in economy and therefore accepted the downgrade instead of waiting for the next available business class seat'. They must have been trained to do this. The price difference of one leg of an economy and business ticket is $715. So am now out of pocket by that much. I Will from now on stay away from Scoot. Their business practices are very dirty and disgusting.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Conned by professionals"

Review

In June had a flight with Scoot from Coolangatta to Singapore return in economy where we paid $50 each way for seat selection. Prior to leaving Scoot emailed and asked if we wished to bid for an upgrade to Business which we did. Later received an email from them stating that the bid was too low and was refused. Went on cruise and back to Singapore and Scoot for flight home and upon check in where we had allocated seats the clerk spent a long time and then said we were now in business class, us thinking that we had been upgraded. Service in business was terrible and food nearly unedible. Upon arrival home found that we had been charged $340 for the business class upgrade which we had not requested. Complaints to Scoot took such a long time and the phone was hung up on me twice. An email from them eventually stated that they had sent an email prior to the flight which had been read and accepted by me for the upgrade. Stated that I did not have a computer with me and even so why did we not receive a refund for the $50 for seat selection in economy. All these complaints fell on deaf ears with not replies via email and unable to contact by phone. Bottom line is that Scoot scammed us for $390 and there is no way to get refunds as no person will speak to you and in the end they just ignore you. Worst airline I have ever dealt with and will not be flying with them ever again.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Scoot airlines"

Review

Couldn't even book a ticket online and the call center didn't answer, hahaha
I work in IT. The website is almost non functional and call center recording was nonexistent

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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