Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.9 out of 5
21.7% of people who wrote a review recommend flying with Scoot Airlines.
33% of people who wrote a review think Scoot Airlines offers a good value for money.
67.8% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
84.3%
Business
15.7%
First
0%
Customer Service
Excellent
7.8%
Good
7%
Satisfactory
5.2%
Poor
12.2%
Very Poor
67.8%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

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How is Scoot Airlines ranked...?
#1
60.8 total score
21 reviews
52% Recommended
52% Value for Money
3.2/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
33 total score
115 reviews
22% Recommended
33% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
60.8 total score
21 reviews
52% Recommended
52% Value for Money
3.2/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
43.1 total score
6 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#26
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#27
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#28
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#29
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
36.2 total score
14 reviews
29% Recommended
36% Value for Money
1.9/5 Customer Service
#55
33 total score
115 reviews
22% Recommended
33% Value for Money
1.7/5 Customer Service
#56
32.5 total score
11 reviews
18% Recommended
27% Value for Money
2/5 Customer Service
#57
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#58
26.2 total score
14 reviews
7% Recommended
43% Value for Money
1.6/5 Customer Service
#59
25.4 total score
13 reviews
15% Recommended
31% Value for Money
1.5/5 Customer Service
#60
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#61
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#62
14.3 total score
22 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Very poor service and rude staff"

Review

Flight delayed by over 10 hours. Ground staff are incompetent, disorganised and rude. They refused to give an explanation to the lengthy delay and no compensation was ever provided. Worst budget airline in Asia.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Unscrupulous practices by Scoot"

Review

Prepaid vegetarian meals that were booked at the time of ticket reservations were not honoured on the day of flight. No other suitable choices left. Was left to starve for the whole 8 hours of the flight. No compensation or refunds ever given. The way they run their airline business is unscrupulous - charging passengers for on-board products and then failing to deliver as promised. They will also screw your wallet dry for drinking water. 4 dollars for a small bottle of water - what a joke! Scoot flights are torturous. Thumbs down to you, Scoot, for the way you treat your passengers!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Very disorganised. The worst business cabin in the skies."

Review

Arrived at the ScootBiz line, but no check-in agent was on duty. Waited like a fool, as the economy passengers were all being checked in. They are very disorganised. Had to remind them several times regarding seat allocations. Boarding was a complete mess with no priority given to business class passengers. Food was disgusting, soggy ham croissants. Seats are definitely not business class but premium economy at best. For the price paid, I'll be avoiding travelling on this airline in future as you get better service in economy class on a full service airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"never fly scoot."

Review

Scoot is a very poor budget airline that provides absolutely nothing. Their cabin crew are disinterested in serving you. All they care is selling you useless duty free junk, and overpriced food and drinks. Be prepared to bring your own food and water. They charge for every little thing including transferring you at the transit airport. I'm not a fussy person but this airline is the worst i've experienced.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Treated with disrespect"

Review

Arrived into Singapore and was on transit to Sydney. Went to the transfer counter E at Singapore Terminal 2 and the Scoot ground staff said that I had to exit the airport and re check in landside. I said that this should not be the case because I was not exiting at SIngapore. THey wanted money - 40SGD to issue our boarding pass. Not having any singapore currency, I exited and followed to check in. THe check in agent said that we arrived too late and refused to check us in. Explained to them that we were told to leave airside because they wouldnt issue boarding passes at transfer counter. Scoot staff were extremely rude and disrespectful, and I was treated very very badly. Was made to purchased new tickets with another airline. The staff at Scoot are all crooks. Never fly with this useless piece of rubbish airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Can't get a glass of water"

Review

I was out of money but I had not expected Scoots staff on the flight not to let me have a glass of water.
I complained. It was a wate of time.
Water becomes all important when you cannot get it

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Scoot needs to learn about customer service."

Review

Scoot has the most arrogant and rude customer service ever. Ground staff at the ticket counter showed no interest in serving passengers. Waited for 30mins in line, and was told to line up again at a different line. When it was our turn, Scoot refused to serve us when we requested to be rebooked on another flight. We were prepared to pay the change fee but they just said that we can't help you rebook. We were unreasonably forced to forfeit our return flight. Unforeseen circumstances meant that we couldn't take the original flight. This airline simply needs to train their staff in customer service. I don't think that Scoot is even worth one star. At least they got the livery colour -yellow - correct. Buy a scoot ticket and you will get a lemon.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Scoot is a Scam Airline"

Review

Do not trust them to get you to your destination. They will leave you stranded. This airline cheats and scams customers in every way possible. Scoot will cancel flights and will never notify passengers. They will not refund anything. Scoot airlines is a disgrace.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Unhappy customer"

Review

Scoot has zero customer service. They do not answer calls, do not reply to emails and do not respond to customer complaints send through their website. Scoot cancelled a flight and they do not bother to compensate or refund any moneys paid. This airline deserves to have its license cancelled permanently so that it cannot cheat any more people. Shame on you Scoot for looting your customers.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Very Poor Service"

Review

I have travelled from gold coast, Australia to Hong Kong via Singapore. I have bought scoot-thru for the trip. However, when returning from the Hong Kong at check-in counter told me that he can't issue the boarding pass from Singapore to Gold Coast because I didn't bought it!
I tried to convince him that I have bought the scoot-thru. But he was so arrogant after my comment. He didn't even mention me as sir or at least with my name. The way he was talking with me was like a boss talking with his servant! I didn't argue with him anymore!
When I reached at Chang, Singapore, at Transfer E told them about the issue, they also replied that I don't have scoot-thru, then I showed them the ticket and they believed me. I also told them about the thing happened in Hong Kong airport.
They told it happens some time! They weren't even show me courtesy by saying sorry. Here, they treated me like they are doing me a favor by issuing the boarding pass.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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