Scoot Airlines Reviews | Opinions of Scoot Airlines shared by travelers



Scoot Airlines

Scoot Airlines logo
IATA code:TZ
ICAO code:SCO
Overall Satisfaction:
1.8 out of 5
20.8% of people who wrote a review recommend flying with Scoot Airlines.
31.7% of people who wrote a review think Scoot Airlines offers a good value for money.
69.2% of people who wrote a review think Scoot Airlines offers a very poor customer service.
Classes of service
Economy
85%
Business
15%
First
0%
Customer Service
Excellent
7.5%
Good
6.7%
Satisfactory
5%
Poor
11.7%
Very Poor
69.2%

Scoot, a subsidiary of Singapore Airlines has been operating since June 2012, and is flying between Singapore Changi airport and Sydney, Australia and Gold Coast.

Spread the word...
Plan a trip
Popular Destinations
How is Scoot Airlines ranked...?
#1
58.8 total score
22 reviews
50% Recommended
50% Value for Money
3.1/5 Customer Service
#2
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#3
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#4
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#5
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#6
32.2 total score
120 reviews
21% Recommended
32% Value for Money
1.7/5 Customer Service
Not rated
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
63.7 total score
13 reviews
54% Recommended
69% Value for Money
3.2/5 Customer Service
#3
58.8 total score
22 reviews
50% Recommended
50% Value for Money
3.1/5 Customer Service
#4
52 total score
10 reviews
40% Recommended
60% Value for Money
2.7/5 Customer Service
#5
49.5 total score
26 reviews
42% Recommended
46% Value for Money
2.6/5 Customer Service
#6
48.2 total score
8 reviews
38% Recommended
50% Value for Money
2.6/5 Customer Service
#7
47 total score
11 reviews
36% Recommended
55% Value for Money
2.3/5 Customer Service
#8
100 total score
3 reviews
100% Recommended
100% Value for Money
5/5 Customer Service
#9
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#10
86.7 total score
2 reviews
100% Recommended
100% Value for Money
4/5 Customer Service
#11
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#12
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#13
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#14
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#15
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#17
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#18
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#19
69.6 total score
5 reviews
60% Recommended
80% Value for Money
3.4/5 Customer Service
#20
68.4 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#21
68.3 total score
4 reviews
75% Recommended
75% Value for Money
3.3/5 Customer Service
#22
59 total score
4 reviews
75% Recommended
75% Value for Money
2.3/5 Customer Service
#23
54.7 total score
3 reviews
33% Recommended
33% Value for Money
3.7/5 Customer Service
#24
47.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#25
43.1 total score
6 reviews
33% Recommended
33% Value for Money
2.5/5 Customer Service
#26
40.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#27
40 total score
1 review
0% Recommended
0% Value for Money
3/5 Customer Service
#28
37 total score
4 reviews
25% Recommended
25% Value for Money
2/5 Customer Service
#29
36.9 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#30
36.3 total score
4 reviews
25% Recommended
25% Value for Money
2.3/5 Customer Service
#31
34 total score
2 reviews
50% Recommended
0% Value for Money
1.5/5 Customer Service
#32
29.3 total score
1 review
0% Recommended
0% Value for Money
4/5 Customer Service
#33
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#34
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#35
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#36
26.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#37
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#39
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#40
18 total score
4 reviews
0% Recommended
25% Value for Money
1.3/5 Customer Service
#41
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#42
14.7 total score
4 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#43
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#44
13.3 total score
5 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#45
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#46
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#47
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#48
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#49
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#50
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#51
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#52
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#55
34.7 total score
15 reviews
27% Recommended
33% Value for Money
1.9/5 Customer Service
#56
32.5 total score
11 reviews
18% Recommended
27% Value for Money
2/5 Customer Service
#57
32.2 total score
120 reviews
21% Recommended
32% Value for Money
1.7/5 Customer Service
#58
27.8 total score
7 reviews
0% Recommended
29% Value for Money
2.1/5 Customer Service
#59
26.2 total score
14 reviews
7% Recommended
43% Value for Money
1.6/5 Customer Service
#60
25.4 total score
13 reviews
15% Recommended
31% Value for Money
1.5/5 Customer Service
#61
25 total score
7 reviews
14% Recommended
29% Value for Money
1.3/5 Customer Service
#62
21 total score
11 reviews
9% Recommended
9% Value for Money
1.5/5 Customer Service
#63
14.3 total score
23 reviews
0% Recommended
0% Value for Money
1.2/5 Customer Service

Scoot Airlines Reviews

"Thanks for ruining our christmas vacation"

Review

Flght delayed from morning to night. Spend whole day waiting and killing hours. What's worst is arriving in the wee hours in the morning at Singapore with no where to go as we totally missed our onward connection. There is no proper place to rest and we had to sleep in the airport terminal. Prepaid accommodation at our final destination in Thailand were forfeited and holiday plans for the whole family ruin. Scoot, you suck! The compensation of 50 dollar voucher is nothing and pretty much useless. Will tell as many people I know to warn them of your crap airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review
Advertisement

"I concur, that Scoot do not want your business"

Review

Booked online with Scoot from Tokyo to Taipei. I chose to deselect the option of choosing my own seat as I did not want to pay for it. However upon payment I realised that it kept adding the charge on, even though I kept going back to de-select the option. So eventually I thought I would just get my money re-imbursed at Check-in since I didn't actually book my seat but the website kept charging me as if I had. Upon arrival at Scoot Check-In they didn't want to know anything about it, and fobbed me off to some obscure website to get me out of their hair, although they DID acknowledge that I had been charged for seat selection. To add insult to injury they stuck me in a middle seat in the middle row, an very uncomfortable seat! So essentially I paid for a seat that no one would buy! I emailed the website they gave me but they insisted that there could be no way possible that anything was wrong with their website, it HAD to be my fault for selecting it! Urgh, another airline with poor customer service. And when Scoot first started I thought they might be different, but not so unfortunately, just another to add to the dismal list of airlines with poor customer service and high dissatisfaction rates. Bad customer service, it seems to be the evolution with low cost carriers, and Scoot is no exception.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"They don't want your business."

Review

Unfortunately, there are a few idiots working at singapore airport row 10 at terminal 2. I needed to rebook a flight due to a misconnection, but the people working at Scoot are so disinterested. I went with China Southern and it turn out to be cheaper.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Awful experience. Avoid at all cost"

Review

Dreadful experience flying with Scoot on TZ 26 to Melbourne. Scoot's treatment of customers is appaling. Over 7 hours of flying with no drinks or food. Staff refused to accept foreign currency, and we had to argue before being serve a small cup of water to last the entire flight. The plane's lavatories are filthy; no hand soap provided which poses a hygiene issue on board. Very inexperience pilots as the landing was very rough and bumpy. Choose another airlne as it seems that the people working for Scoot have not been trained at all.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Awful experience. Avoid at all cost"

Review

Dreadful experience flying with Scoot on TZ 26 to Melbourne. Scoot's treatment of customers is appaling. Over 7 hours of flying with no drinks or food. Staff refused to accept foreign currency, and we had to argue before being serve a small cup of water to last the entire flight. The plane's lavatories are filthy; no hand soap provided which poses a hygiene issue on board. Very inexperience pilots as the landing was very rough and bumpy. Choose another airlne as it seems that the people working for Scoot have not been trained at all.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Very poor service and rude staff"

Review

Flight delayed by over 10 hours. Ground staff are incompetent, disorganised and rude. They refused to give an explanation to the lengthy delay and no compensation was ever provided. Worst budget airline in Asia.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Unscrupulous practices by Scoot"

Review

Prepaid vegetarian meals that were booked at the time of ticket reservations were not honoured on the day of flight. No other suitable choices left. Was left to starve for the whole 8 hours of the flight. No compensation or refunds ever given. The way they run their airline business is unscrupulous - charging passengers for on-board products and then failing to deliver as promised. They will also screw your wallet dry for drinking water. 4 dollars for a small bottle of water - what a joke! Scoot flights are torturous. Thumbs down to you, Scoot, for the way you treat your passengers!

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Very disorganised. The worst business cabin in the skies."

Review

Arrived at the ScootBiz line, but no check-in agent was on duty. Waited like a fool, as the economy passengers were all being checked in. They are very disorganised. Had to remind them several times regarding seat allocations. Boarding was a complete mess with no priority given to business class passengers. Food was disgusting, soggy ham croissants. Seats are definitely not business class but premium economy at best. For the price paid, I'll be avoiding travelling on this airline in future as you get better service in economy class on a full service airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
Comment on this review or Add your Scoot Airlines review

"never fly scoot."

Review

Scoot is a very poor budget airline that provides absolutely nothing. Their cabin crew are disinterested in serving you. All they care is selling you useless duty free junk, and overpriced food and drinks. Be prepared to bring your own food and water. They charge for every little thing including transferring you at the transit airport. I'm not a fussy person but this airline is the worst i've experienced.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review

"Treated with disrespect"

Review

Arrived into Singapore and was on transit to Sydney. Went to the transfer counter E at Singapore Terminal 2 and the Scoot ground staff said that I had to exit the airport and re check in landside. I said that this should not be the case because I was not exiting at SIngapore. THey wanted money - 40SGD to issue our boarding pass. Not having any singapore currency, I exited and followed to check in. THe check in agent said that we arrived too late and refused to check us in. Explained to them that we were told to leave airside because they wouldnt issue boarding passes at transfer counter. Scoot staff were extremely rude and disrespectful, and I was treated very very badly. Was made to purchased new tickets with another airline. The staff at Scoot are all crooks. Never fly with this useless piece of rubbish airline.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
Comment on this review or Add your Scoot Airlines review