Saskatoon - Calgary Flight Reviews

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Saskatoon
Calgary
Air Canada
Global
32.4 total score
36 reviews
22% Recommended
19% Value for Money
2.1/5 Customer Service
Saskatoon-Calgary route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
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Sat, 02/22/2014 09:27 PM
YXE » YYC
From Saskatoon Airport (Saskatoon) to Calgary International Airport (Calgary)
1 out of 5
Worst airline experience of my life
Never in my life have I received such terrible service from an airline. My experience has lead to me deciding that I will never again fly with air canada and will happily pay more to go through another air line. My passport had slight water damage however was still legible by all means, it scanned at the desk and everything seemed fine. The lady helping us by the name of Ashley made a point of the fact that the passport had slight damage, she began to speak very vindictively, and came across very rudely towards not only myself but my mother as well. We had then gone through customs and were called down again when she announced to me that I would not be flying. She stated that she had called many different services and they had all told her to not allow me to fly due to the slight damage to my passport. I however was not present for any of those calls and have no idea if they even took place. Ashley then proceeded to call American customs about said passport. Ashley then greatly exaggerated the damage to said passport and again told me that I would not be flying out and I could just purchase another passport. Unfortunately all of her comments were again said very vindictively. Ashley's manager who I asked to speak to was very polite and sorted out the issue. However the way I was treated to day over slight passport damage on a mere flight to Calgary Alberta was completely unacceptable, as an airline representing canada Ashley and your airline should be ashamed. That is not the Canadian way, this will be my last time flying with your airline. I am a customer and you are providing me with a service, as an airline you have done a terrible job. Thank you for your time and I hope that this email will change the lack of respect your workers have for your customers . Sincerely, a very disrespected Canadian customer
Recommended: No
Value for money: No
Customer Service: Very Poor
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