San Francisco - Reykjavik Flight Reviews

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San Francisco
Reykjavik
WOW Air
Global
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
San Francisco-Reykjavik route
33.7 total score
4 reviews
25% Recommended
25% Value for Money
1.8/5 Customer Service
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Mon, 04/24/2017 08:48 PM
SFO » KEF
From San Francisco International Airport (San Francisco) to Keflavik International Airport (Reykjavik)
1 out of 5
Horrible airline
Cabin crew very poor speak in English,, mockingly refers to passengers, WC very dirty, the airplane has a specific smell of sweat and dirty ....It seems that the plane has not been clean for two weeks and more, .....The food terrible. This can not be eaten...For all they take a lot of money...Please beware of this airline
Recommended: No
Value for money: No
Customer Service: Very Poor
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Tue, 11/08/2016 02:14 AM
KEF » SFO
From Keflavik International Airport (Reykjavik) to San Francisco International Airport (San Francisco)
1 out of 5
Not Worth The Money Or The Headache
I booked my flight in July for January. I could not find out how to select our seats so I Googled it and people said I had to wait 2 months to get seats. On Nov. 2 I emailed WOW to see about getting $10.99 aisle seats and I receive an email that they are all gone and the rest of the seats are $49.99. I saw that I would say $500 from flying WOW on our return trip, but NOOOOO. This is costing me more money then staying with Iceland Air round trip. The only WOW was the OVER CHARGES. Should have stayed with Iceland Air.
Recommended: No
Value for money: No
Customer Service: Very Poor
Thu, 09/22/2016 08:19 PM
SFO » KEF
From San Francisco International Airport (San Francisco) to Keflavik International Airport (Reykjavik)
1 out of 5
They moved up our flight time and didn't compensate
This is bad, bad airline. They changed moved the flight time up to earlier in the day and now we can't make the flight. They did nothing to compensate us for this. So, in essence, they took our money. Their customer support team is bad, like really bad. They will do nothing to assist and tell you lies. I was hung up on a number of times. Very unhelpful and now we're out a lot of money. All because they think it's ok to change the times as they want. It's not a value at all. In fact, read the other reviews. Very, very unethical company.
Recommended: No
Value for money: No
Customer Service: Very Poor
Mon, 09/05/2016 10:39 PM
CDG » KEF » SFO
From Charles De Gaulle Airport (Paris) to San Francisco International Airport (San Francisco) via Keflavik International Airport (Reykjavik)
5 out of 5
Excellent Transportation
I travel to move from one location to another at a reasonable price and reliably. WOW does all of that with excellent legroom in economy. Their on time performance is no worse than the full fare carriers. I am perfectly happy to bring my own food and drink and laptop for entertainment if I can save $800 on a return fare. They are not petty with carry on baggage dimensions. As a 20,000 hour pilot, I feel competent to judge that the flight crew are in charge of the aircraft, not the reverse. Cross wind landing at KEF was perfect and touchdown in SFO showed who was in charge. Whenever feasible, my wife and I will look for a WOW flight
Recommended: Yes
Value for money: Yes
Customer Service: Good