San Francisco - New York Flight Reviews

Most Recommended Best Value for Money Best Customer Service
San Francisco-New York route
Virgin America
Virgin America
Virgin America
Virgin America
Virgin America
Virgin America
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San Francisco
New York
United Airlines
25.9 total score
39 reviews
10% Recommended
21% Value for Money
1.7/5 Customer Service
San Francisco-New York route
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
Virgin America
86.9 total score
7 reviews
86% Recommended
86% Value for Money
4.3/5 Customer Service
San Francisco-New York route
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
Sat, 06/01/2013 07:15 AM
From Kingsford Smith Airport (Sydney) to John F. Kennedy International Airport (New York) via San Francisco International Airport (San Francisco)
1 out of 5
Never again
I've flown UA for 20 years because there was little alternative, but never again. After a medical emergency in New York they cared not a hoot. We had to change to Hawaiian Airlines to get back in reasonable time and expense. Next time I will go sytraight to Hawaiian, which is at least a decent airline.
Recommended: No
Value for money: No
Customer Service: Very Poor
Wed, 01/19/2011 07:32 PM
From John F. Kennedy International Airport (New York) to San Francisco International Airport (San Francisco)
5 out of 5
Exceptional service, amenities and choice
Having flown First Class with Lufthansa from New Delhi to Munich, and then Munich to New York, I was not ready to fall in love with an airline. The experience in Lufthansa left much to be desired as far as the plane and amenities went. The crew on Lufthansa was exceptional. At least in First Class. I could not have expected more from them or even dreamed of better service and conversations. Intuition is nothing one can train someone around. But intuition is the backbone of good service. At least the HR department or whoever hires crew members for Lufthansa is awake and doing a great job. As i write from my first-class seat on Virgin Flight VX23 from JFK to SFO, I am able to work, be connected with family and friends, and also experience service and amenities that I missed and craved when on Lufthansa. Under the leadership of Larry Wu, a young in-flight team leader of Virgin the three member crew (Mario Kevesic and Rachel Bryant) have given me and my fellow passengers as far as I can tell a very comfortable journey thus far and also one filled with several funny moments we shall remember. They are making an effort to please, entertain and bring comfort, as we travel almost 6 hours from one coast to the other. The wireless, the seats, the TV and the food and beverage offerings are as good as any one can find. Follow the link above and you can even see some photos that I have taken thus far.
Recommended: Yes
Value for money: Yes
Customer Service: Excellent