S7 Airlines Reviews | Opinions of S7 Airlines shared by travelers



S7 Airlines

S7 Airlines logo
IATA code:S7
ICAO code:SBI
Alliance: Oneworld
Overall Satisfaction:
1 out of 5
0% of people who wrote a review recommend flying with S7 Airlines.
0% of people who wrote a review think S7 Airlines offers a good value for money.
100% of people who wrote a review think S7 Airlines offers a very poor customer service.
Classes of service
Economy
75%
Business
25%
First
0%
Customer Service
Excellent
0%
Good
0%
Satisfactory
0%
Poor
0%
Very Poor
100%
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How is S7 Airlines ranked...?
#1
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#2
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#4
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#1
63.9 total score
13 reviews
54% Recommended
62% Value for Money
3.5/5 Customer Service
#2
86.4 total score
5 reviews
80% Recommended
80% Value for Money
4/5 Customer Service
#3
71.1 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#4
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#5
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#6
26.5 total score
7 reviews
14% Recommended
14% Value for Money
1.7/5 Customer Service
#7
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
46 total score
36 reviews
36% Recommended
33% Value for Money
2.9/5 Customer Service
#10
33.5 total score
13 reviews
23% Recommended
31% Value for Money
2/5 Customer Service

S7 Airlines Reviews

"Trouble with Reissuing of Ticket"

Review

Last year June 25, 2014 I was supposed to fly to St Petersburg to attend a conference. I booked a ticket through CheapTickets.com and was supposed to use S7 Airlines. However, due to unforeseen circumstances I had to cancel my flight.

S7 staff could not have been more rude though when I requested that they reissue my ticket. They were also very unhelpful, continually referring me back to CheapTickets.com. I have had to abandon any hope of my ticket being reissued due to their unwillingness to interact in a cordial manner.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Avoid S7 607"

Review

S7 does not honor One World aliance loyalty committments for extra bag for BA silver card holders, charges extortionate 14 euro per kilo, looses luggage (!) and has no representation in Genoa airport despite of operating a direct flight there.
worst possible combination.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Business Class
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"Avoid! "

Review

On 27 December 2012 was traveling from Dublin, got up at 3 am, this flight was my third that day, needless to say I was exhausted. We were supposed to depart at 7.00 pm, but at 7.15 we (about a hundred passengers) were still standing at the gate. There was total chaos around us with passengers from lots of other flights boarding from the same gate and not enough seating available, At around 7.45 there was still no information on the flight, so I went back to the check in area in search of a company representative. Everyone at the airport was rude and unhelpful. At the S7 'customer service' desk' two passengers from my flight were already talking to the reps. One of them said he knew nothing about our flight, the other said the flight had already departed! At 8 pm it was finally announced that the flight is delayed till 8.45. At 8.10 were were loaded onto a freezing cold bus and driven to the plane. On the plane they told us that the delay was caused by the late arrival of the aircraft, which was rubbish - they'd simply forgotten about 100 passengers! We departed around 9 pm. The flight cost me over 300 euros.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"Simply damped 30 passengers, like garbage"

Review

20 min before the end of registration a registrar announced that the company decided to use a smaler aircraft and therefore offers 30 passengers a money return, or a later flight (12 hours later!). Only when a group of 10 passengers went to protest to a manager, he mentioned that we will be accommodated in a hotel with meals (the rest of passengers already left). Out of 30 left-out passengers only us (a group of about 10) heard it. The promise appeared to be a lie. We were waiting for 2 hours at the desk of Siberia to obtain a coupon for an accommodation. Finally they drove us for 40 min to some old, rouined sanatorium and fed in old-soviet style eatery. Then we had to wait for minimum an hour at the entrance, as the cleaning lady (just one in staff) received her orders only at our presence. She had a cell phone, but I guess management could not possible tell her 3 hours in advance that we were coming. We were joking that by the time we get to bed it will be time to depart. We were right!
6) When we got to the rooms, there was no hot water, the showers were in such rusty and destroyed state that no way we could use it. Turning on hot water resulted in dark-brown liquid coming for 5 minutes.
15 min my family entered a room, an extremely loud construction started in the room next to us - the cracking machine was so loud that I couldn't hear my voice. I went to the manager asking for another room, and she said that no more rooms left (I wonder what they would do if all 30 left passengers would ask for accommodation?). To complete the suffering the power went off in the whole sanatorium 40 min later, so we felt safe just to return to our point of departure. We met there other left-out passengers, who were disgusted to stay in their rooms.
We received no apologies from Siberia for all this nightmare. We were arriving 12 hours later estimated time, and S7 did offer to order taxi, as some meeting parties left. It was making money on our troubles too: for our address the price was 1800 rub, while the taxi which we used instead charged us 650 rub. It seems that S7 forgot that business is not only in collecting the money, but also delivering services in return.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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