Ryanair Reviews | Opinions of Ryanair shared by travelers



Ryanair

Ryanair logo
IATA code:FR
ICAO code:RYR
Overall Satisfaction:
2.3 out of 5
42.4% of people who wrote a review recommend flying with Ryanair.
54.5% of people who wrote a review think Ryanair offers a good value for money.
42.4% of people who wrote a review think Ryanair offers a very poor customer service.
Classes of service
Economy
100%
Business
0%
First
0%
Customer Service
Excellent
6.1%
Good
9.1%
Satisfactory
21.2%
Poor
21.2%
Very Poor
42.4%
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How is Ryanair ranked...?
#1
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#2
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#3
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#1
72.6 total score
9 reviews
67% Recommended
78% Value for Money
3.7/5 Customer Service
#2
69.8 total score
6 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#3
56.2 total score
6 reviews
50% Recommended
67% Value for Money
3/5 Customer Service
#4
54.4 total score
6 reviews
50% Recommended
50% Value for Money
2.8/5 Customer Service
#5
52 total score
10 reviews
40% Recommended
70% Value for Money
2.6/5 Customer Service
#6
51 total score
12 reviews
42% Recommended
50% Value for Money
2.8/5 Customer Service
#7
48.6 total score
28 reviews
43% Recommended
50% Value for Money
2.5/5 Customer Service
#8
46.6 total score
23 reviews
39% Recommended
43% Value for Money
2.5/5 Customer Service
#9
45.4 total score
33 reviews
42% Recommended
55% Value for Money
2.2/5 Customer Service
#10
41.7 total score
25 reviews
32% Recommended
40% Value for Money
2.3/5 Customer Service
#11
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#12
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#13
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#14
100 total score
1 review
100% Recommended
100% Value for Money
5/5 Customer Service
#15
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#16
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#17
86.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#18
78.7 total score
1 review
100% Recommended
100% Value for Money
4/5 Customer Service
#19
73.8 total score
3 reviews
67% Recommended
67% Value for Money
3.7/5 Customer Service
#20
73.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#21
73.3 total score
1 review
100% Recommended
0% Value for Money
4/5 Customer Service
#22
73.3 total score
1 review
100% Recommended
100% Value for Money
3/5 Customer Service
#23
71.7 total score
4 reviews
75% Recommended
75% Value for Money
3.5/5 Customer Service
#24
70 total score
2 reviews
50% Recommended
50% Value for Money
4/5 Customer Service
#25
66.7 total score
4 reviews
50% Recommended
100% Value for Money
3.3/5 Customer Service
#26
66.7 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#27
64.9 total score
3 reviews
67% Recommended
67% Value for Money
3/5 Customer Service
#28
64 total score
3 reviews
67% Recommended
67% Value for Money
3.3/5 Customer Service
#29
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#30
56.7 total score
2 reviews
50% Recommended
50% Value for Money
3/5 Customer Service
#31
50 total score
2 reviews
50% Recommended
50% Value for Money
2.5/5 Customer Service
#32
43.3 total score
2 reviews
50% Recommended
50% Value for Money
2/5 Customer Service
#33
40 total score
1 review
0% Recommended
100% Value for Money
2/5 Customer Service
#34
39.6 total score
3 reviews
33% Recommended
33% Value for Money
2.3/5 Customer Service
#35
36 total score
3 reviews
33% Recommended
33% Value for Money
1.7/5 Customer Service
#36
34.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#37
34.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#38
32.4 total score
3 reviews
33% Recommended
33% Value for Money
2/5 Customer Service
#39
27.6 total score
3 reviews
0% Recommended
33% Value for Money
2.3/5 Customer Service
#40
26.7 total score
1 review
0% Recommended
100% Value for Money
1/5 Customer Service
#41
24.7 total score
4 reviews
0% Recommended
50% Value for Money
1.5/5 Customer Service
#42
23.1 total score
3 reviews
0% Recommended
0% Value for Money
2.3/5 Customer Service
#43
20 total score
2 reviews
0% Recommended
0% Value for Money
1.5/5 Customer Service
#44
18.7 total score
3 reviews
0% Recommended
0% Value for Money
2/5 Customer Service
#45
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#46
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#47
18.7 total score
1 review
0% Recommended
0% Value for Money
2/5 Customer Service
#48
17.8 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#49
15.5 total score
5 reviews
0% Recommended
0% Value for Money
1.4/5 Customer Service
#50
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#51
15.1 total score
3 reviews
0% Recommended
0% Value for Money
1.3/5 Customer Service
#52
13.3 total score
4 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#53
13.3 total score
3 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#54
13.3 total score
2 reviews
0% Recommended
0% Value for Money
1/5 Customer Service
#55
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#56
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#57
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#58
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#59
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#60
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#61
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#62
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#63
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#64
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#65
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#66
13.3 total score
1 review
0% Recommended
0% Value for Money
1/5 Customer Service
#67
10.7 total score
2 reviews
0% Recommended
0% Value for Money
0.5/5 Customer Service
#68
40.1 total score
18 reviews
28% Recommended
39% Value for Money
2.3/5 Customer Service
#69
40 total score
7 reviews
29% Recommended
43% Value for Money
2.1/5 Customer Service
#70
35.1 total score
35 reviews
23% Recommended
40% Value for Money
1.9/5 Customer Service
#71
31.5 total score
10 reviews
20% Recommended
30% Value for Money
1.7/5 Customer Service
#72
29.7 total score
27 reviews
19% Recommended
22% Value for Money
1.7/5 Customer Service
#73
29.2 total score
8 reviews
13% Recommended
25% Value for Money
1.8/5 Customer Service
#74
28.5 total score
32 reviews
16% Recommended
25% Value for Money
1.7/5 Customer Service
#75
26.4 total score
12 reviews
17% Recommended
17% Value for Money
1.7/5 Customer Service
#76
23.9 total score
11 reviews
9% Recommended
9% Value for Money
1.7/5 Customer Service
#77
20.9 total score
14 reviews
7% Recommended
7% Value for Money
1.4/5 Customer Service
#78
13.3 total score
6 reviews
0% Recommended
0% Value for Money
1/5 Customer Service

Ryanair Reviews

"A not so bad experience"

Review

We choose Ryanair for our trip to Pafos, Cyprus because flying from Patras-Araxos airport was more closer to where I stayed during my trip in Greece, than Athens airport. This was our frist time to fly with a low cost airline and it was not so bad that it ssemed.

I can be worth it to fly with Ryanair if you do your web check in and print your boarding passes, if you avoid to check in any bagages and if you don't buy nothing from the annoying cabin crew who passes during the whole flight trying to sell you overprice items. The only negative things that I found is the fares shown on line are not the ones that you pay, even if there's a total price to pay it doesn't show the 6 Euros fee per passenger per way credit card transaction. It's more like a trap. Also for NON-EU passport holder most go to a check in counter, even if there's no bags to check in for a passport check and to get a stamp on the boarding pass. The passenger agents in Patras airport almost denied two of us because they sayed that we needed a visa to enter Cyprus. I insisted to them that Canadian passport holders don't need one. They let us board after they checked with a costums agent. The flights went smoothly and my return flight landed 5 minutes earlier. The cabin crew is here for selling stuff than serving passengers. Overall Ryanair is not so bad but don't expect more for a low cost airline, you get what you payed for. I would fly again with them if a have a chance.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Holiday nightmare "

Review

I booked a holiday to la cala Spain for me and my husband it was a surprise as he was going to have his 65 th birthday. We are seasoned travellers but we have never flown with Ryan air before this trip and can I tell you we will never ever travel with them again. It was going to be special or it was suppose to be but from booking our flights I had aggro the cheap flight turned out to be exspensive I realised I hadn't booked any bags on bored and we were only allowed 15 kg at a price but I wasn't worried as we had 10 kg hand luggage . Well from landing at manchester we had to put some things out of my case into my husbands as they said I was 1 kg over but we had weighed it at home and I was 14 half kg but no they were right and the attidude was terrible I have been nursing for 35 years and I would never and have never spoken to any one like they spoke to us and the other people booking in ? Who do they think they are it upset me and my husband but we just said never mind lets just get there . On board the staff never smiled I began to think that they never heard of a charm school . Lol but seriously they was ruded to be blunt we ordered drinks and the hot drink was nearly dropped onto my husbands lap but coming back was worst we booked in ok but then we went looking round the duty free my husband bought me my birthday present from swaski crystals centre I was thrilled as it was going to be my birthday the following week we queued to board me and my husband had a hand luggage each his was only little and mine was within the limits off the blue frame but then she told me I had to put my duty free in my Hand luggage I told her it was duty free but she was having none off it it had to go in my luggage my husband was pushed through to board and I was taken to one side along with other people who was having same trouble. I told her I could not fit them in my bag as they might get crushed I turned to say to my husband put it. In his bag but no way she said he had passed controls it had to go into my bag well she was forcing it in my bag saying come on lady you must be boarding I was getting frustrated and hot I wasn't alone there was other people there struggling as well if my husband had not been pushed through control we could have put it into his bag in stead it was rammed into mine and the swaski crystal bag I was give along with the free gift I received was taken off me saying you can not take that on board she was out and out right rude I was so upset I felt like shouting at her but by then all I wanted to do was go home we boarded and my husband tried to comfort me . The staff on board was no different they don't no how to be civil to no one not a smile or a sorry to be had. I have not called them airline stewardess as they don't deserve it I have had better treatment in the charity shops in my local town . We will never travel with them again and I have told all my colleagues at work about our flight and my family. We travel a lot but never ever been treated like they treated us. Every one boarding was upset and saying they was never going to travel with them again and don't get me started about trying to find a seat together they kept 6 rows at the front off the plane empty god nows why but they did and every one was looking for seats I had booked and payed for seats going out but coming back I hadn't this was an experience I will not for get in a hurry and I work in the intensive care unit and I have seen people at there worse but no excuse for the treatment we all received from the staff on Ryan air we travel on the 14th may and returned on the 21 st may the holiday it selve was lovely the flights was traumatic never again I have never wrote a review before but I thought I had better this time so people don't fly with Ryan air they are the worse airline I have ever in my entire life flown with

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"The airline that knows how to really fly!"

Review

Ryanair is a fantastic airline. It ticks all the boxes and offers consumers what they really want from flying, and best of all do it at a very low price.

Ryanair's website is clearly presented and easy to use, there is always an option to say no to an extra costs so like with any company, a bit of care is required when booking and checking-in, which Ryanair makes all passengers do online which is becoming more popular anyway and saves queuing at bag-drop desks at the airport if you have no hold luggage where you can proceed straight to security. Each passenger, excluding infants have 10kg free cabin baggage allowance so if possible avoid checking-in hold luggage to make your journey even easier. If taking hold luggage however, queuing times are much shorter than with most airlines as you're not getting families or those without hold luggage taking ages and being issued boarding passes and the rest of it. You simply show the desk worker your boarding card that you got online, show them your passport and drop off your bags, all quick, plain and simple and best of all stress free.

One of the worst things about Ryanair, although really there isn't anything too bad at all is the boarding process. This only becomes more of an issue if you do not pay extra for priority boarding or reserved seating, which isn't too expensive really compared to other low-cost airlines, namely EasyJet and worth the money. These extras are not so important if travelling independently, on a flight out of season or a route with less larger groups like families as you will be amongst the first boarded as long as you arrive to the gate on time.

Once on the plane, although fairly basic because it’s a low-cost airline, it's very new, clean and comfortable for up to five hours, in which Ryanair don't fly longer than that anyway with leather seats and adequate leg room. I'm 5ft 11in and can stretch my legs right out under the seat in front. Throughout the flight, the cabin crew come round with hot and cold food and drinks and although quite expensive, are not much different to prices in airports and is all great quality, despite being a low-cost airline. They also offer a great range of gifts, souvenirs and other Duty free products on-board for reasonale prices as well as scratch cards with the addition of newspapers for £2 on some flights with most if not all flights to/from London Stansted involved, offering an extremely satisfying level of in-flight entertainment for a low-cost airline. In addition to all this, the cabin crew are professional and extremely polite, friendly and efficient and attend to you almost instantly if you press the call bell or require any assistance and makes the flying experience of a low-cost airline absolutely perfect.

Now the part that most people complain about Ryanair for. The customer service. Good customer service is when the expectation of a product or service by the consumer is exceeded. Ryanair gave the customer service it promotes itself to have and are the most vital to anybody. A cheap flight, and on time flight and promise not to lose your bag, in which they lose 3 out of 10,000 bags where British Airways lose 320 out of 10,000. We paid around £40 return each to the Canary Islands, landed 20 minutes and 10 minutes early respectively and got both our bags back in no time. The problem is that most people take these services for granted and think of a free complementary drink as good customer service, which by the way you've effectively paid a fortune for because these airlines charge so much more than low-cost airlines anyway.

If you like quality service when flying with free drinks and hot towels, then Ryanair is clearly not for you, so don't ever expect this kind of service with a low-cost airline and then rate it 1 out of 5 for customer service. Personally I'd rather know I'm going to get somewhere at a good price and on time than run the risk of not getting this service so I don't have to pay for a drink. If price, punctuality and promised transportation of hold baggage isn't enough for people than I don't know what the world had come to.

Overall, Ryanair is a fantastic airline with the basic necessities required when flying, excluding luxuries in return for a ultra low-cost flight which means in theory you can pay more on accommodation, and get this quality treatment during your visit rather than to and from it.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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Tue, 10/23/2012 10:43 AM
5 years ago

This comment can only be written by a ryanair employee! What a hoax! Ryanair does not care about passengers at all and is looking to overcharge them for any kind of stuff. I was recently 7 hours delayed! got only a voucher, not even valid to buy a diet coke. all requests for compensation (as mandated by the courts) are simply igrored, will nevel fly ryanair again.

"Ryanair turned our vacation into nightmare"

Review

This was a perfect vacation on Lanzarote that unexpectedly turned into a nightmare with the worst ever air trip in our life. Me, my wife and our 6 year-old daughter flew with Ryanair from Lanzarote (Canary Islands) to Dusseldorf (Weeze) on May 5, 2012 (flight FR6209). It started as usual for the 2 star airline – gate was announced only 10 minutes before it should be closed, a crowd of people started to rush to the gate, a long queue was anxiously waiting for boarding in anticipation of trying to occupy a seat in the plain. We saw they started to check hand luggage size, but we were calm as we checked the size of ours and it passed nicely into that blue iron frame. Our turn, a woman takes our bag, measures it. Oh wait, a side pocket bulbs a bit out, because it was too warm in the airport and we put daughter’s jacket off and tucked it into the pocket. I said: “Just push a bit harder, it’s a jacket. Or wait a sec, I’ll pull it out”. She said: “Yes, yes, yes, please follow this woman”. Another woman grasped our bag and draggled it to another corner. Then she said: “You have to pay 50 euro now”. We were shocked: “Wait,… it’s a kids’ jacket in the side pocket… I can pull it out, look”. “No, don’t touch your bag, it is prohibited in this area”. I said: “Please, re-measure it, it will fit even with that jacket”. She replied: “No, it is prohibited, pay 50 euro now”… We tried to negotiate, but we were too polite to convince the woman. She was impolite, even quite rude. She promised to not let us board at all if we won’t pay right away. A bleeder knocking out money from a victim, this scene from a recent movie passed in my head. She said it was stated on a boarding pass that you are not allowed to touch your bag anymore, which was a lie – I checked the boarding pass later – it’s not there. Maybe it’s stated on page 21, para 265 of the terms and conditions… Our daughter started to cry; she did not understand what is going on and took this situation really hard. Anyway, we were force to pay 50 euro. I said: “Sorry, we are not allowed to touch our bag now, but we really need that jacket as it will be cold in the plane for the kid.” She replied: “Oh yeah, now when you paid, you can take the jacket, but you will not be refunded.”

Oh poor we, we thought it was the end of the nightmare, but it was not. While negotiating, we were almost the last to board and there were no seats left. We went back and forth a few times, but could not find 2 seats next to each other. Our daughter cried really hard at that point because she was afraid she will have to sit alone very far away from mommy and daddy. Oh, here is a stewardess, she will help. I explained the situation. “You have to find any seat available and take it”, she replied a learned phrase. “But she is only 6, she is afraid and is crying…” “Sorry, I can’t do anyting, let me go, I need to do my work” (Hmm, I thought this was her work?). We walked frustrated for another 10 minutes along the occupied seats… All stews replied us the same phrase. Hopefully, two young guys who sat together saw our child crying and offered us help scarifying their own comfort. Thank you guys, you are real humans.

“Client is always right” – I know this is often forgotten in the modern reality. We did not ask for that. We paid around 1,000 euros for tickets and wanted just a bit of respect, politeness and understanding. We were really shocked and we would never expect such terrible service from a European company. Ryanair got their extra 50 euros, but lost clients forever. Being a business owner, I don’t think it’s the right strategy.

Conclusion
Value for Money:No
Customer Service:Very Poor
Cabin:Economy Class
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"ok..."

Review

Very small seat-distance, offensive onboard sale, yet: cheap tixs, and on time.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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"Fast flight on ryanair"

Review

Very good value and 10 minutes early on return. Could do without the selling messages but worth a little disturbance for a great on time bus service.

Conclusion
Value for Money:Yes
Customer Service:Excellent
Cabin:Economy Class
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"decent low cost carrier"

Review

One does not expect luxury from a low cost carrier, and they do not get it with Ryanair, but that comes with the territory. Plane was clean and on time. Cattle car boarding is something you have to get used to, but if you are quick you can snag good seats. I got an exit row window seat on this flight like I did on my two previous Ryan flights, and without paying for early boarding.

Conclusion
Value for Money:Yes
Customer Service:Satisfactory
Cabin:Economy Class
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Sat, 05/26/2012 11:59 AM
5 years ago

Either you have review the wrong airline or entered an incorrect route. Ryanair doesn't and never has flown to Bucharest.

Mon, 06/04/2012 03:41 PM
5 years ago

you may be confusing Bucharest with Budapest in Hungary?? Ryanair actually operates the route Rome-Budapest, but like FREMASTN said they are not flying from Rome to Bucharest.

"One long commercial break"

Review

Purchasing the online ticket was straightforward but headline price is not what you pay as there is a charge for hold luggage, priority boarding and a surcharge to pay with a credit or debit card. Also required to check-in online or pay a steep £40 at the airport. Baggage allowance is a stingy 15kg
Baggage drop at the airport was efficient and quick. Boarding was also dealt with smoothly without the usually budget airline feeling of being herded onto the aircraft. The aircraft was fairly new and clean - it was it's first flight of the day. The flight left on time.
Once the seat belt sign was off the selling began. First the meal with high priced sandwiches, drinks etc. then followed sales pitches for duty free, lottery tickets, Ryanair branded credit card, magazines and partner products (car hire, transfers). It was more reminiscent of a marketplace than a airplane. The flight crew, while polite, were more concerned with earning the airline extra revenue than providing good service. This and the fact that the seats do not recline does not make for a very relaxing flight.
The flight arrived well before its advertised arrival time.

Conclusion
Value for Money:Yes
Customer Service:Very Poor
Cabin:Economy Class
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"Unsatisfactory experience"

Review

Totally lacking in customer focus. When compared with Air Lingus the gap between these two airlines is widening with the more profit Ryanair are making.

Conclusion
Value for Money:Yes
Customer Service:Poor
Cabin:Economy Class
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"The Worst Seats in the world"

Review

Ryanair must have the most uncomfortable seats of any airline in the entire world...how do they do this?
The seats do not recline.
They are hard
No pocket on the back of the seat in front of you.

Conclusion
Value for Money:No
Customer Service:Poor
Cabin:Economy Class
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