Spread the word...
"No respect for assengers"
Ryanair cancelled our flight before two hours to departure time (Lappeenranta-Milan (Bergamo) - 01.01.13) when we were in airport. Our plaint landed in Tampere. Lappeenranta airport offer them to got our to Tampere, but they don't agree pay for it and wait for us. So, plain flow without any passengers. No one official person of Ryanair was in airport. We had reservation for hotels in Bergamo and Milan - and we lost money because it cannot be cancelled. So we were in Airport in Lapperanta in winter night with no food, just water.
"No fuss cheap flights"
Many people complain about Ryanair. Some complaints may be justified, however I can only speak from my personal experiences. I have never had a problem with Ryanair. For the money there is no cheaper way of travelling. If you read the rules , check in online and print your boarding pass, try not to take check in luggage and pay with a Ryanair cash passport ( prepaid MasterCard ) keep you hand baggage within the required dimensions , then you will have no problems or nasty surprises.
Don't expect plush seats or entertainment. You pay for everything on board. I am sure most people can last an hour or two without a coffee or food.
There is only one extra I would pay for and highly recommend. Reserve your seat. It is an extra cost, but it saves you rushing on board the plane, and eliminates the need to pay for priority boarding. Even with that extra cost all of my Ryanair flights have been cheaper than my 40 minute train commute to London. With that in mind as well as Ryanair's excellent punctuality record, don't be put off by some of the negative comments. Don't expect 5 star service for a 1 star price.
We flew with Ryanair from Stansted to Cyprus last month. We booked a lounge at the airport, for a meal and to relax before the flight. But were not in there long, before we were called to the gate. But we then had to wait for nearly an hour. No apology from unfriendly staff and we were late leaving. We would have preferred to have been able to wait in the lounge,which wasn't cheap. Then off course there is the seating arrangements.Not good, especially with a young daughter. then on our return they dumped, without warning, out pushchair on a wet tarmac at Stansted on our return. thankfully my partner spotted it and we collected it. Generally a poor service, even though it is supposed to be low cost, but not really good enough.
"A bunch of shysters"
I was booked to fly back from Dublin to Bristol on Aer Lingus. We got on the bus to go to the plane (after passing security etc.) only to be told that the flight was cancelled because of bad weather.
I got back to the booking hall and bought a flight to Bristol on Ryanair which cost an extortional amount of 216 Euros each. The flight was in 40 minutes so it would be a rush to get to the plane on time. I tried security but it was solid with passengers so I asked the jobsworths on duty if I could get to the front but they were having none of it. I tried the fast track (Ryanair does not have a fast track facility) and they were not interested.
So I stood in the queue for security for 25 minutes and then ran (a Kilometer) to the gate to find the flight had shut up 10 minutes before it was due to take off.
I went back to the booking hall (a Kilometer) and changed my ticket for the later flight which cost me another 110 euros. When I bought the ticket I was not told it was not transferable nor was I told that it was unlikely that I would catch the flight - although I was told later they knew that security was packed.
"Poor Customer Service"
Had technical issues w/their website couldnt print boarding pass had 2 pay high price @ airport. Filed complaint 2 days prior about website issues & while trying to print. No response at all. Cabnt reach by phone line busy before during & after hours. Never could reach them. No accountability for their technical issues. Cheap price but u pay out the nose for the other fees they tack on. Baggage weight 2 low & unreasonable.
"complete disrespect for passengers - technical failures - complaints ignored"
TRyanair does not care about passengers at all! Flight was 7 hours delayed due to engine failure. Only only a voucher not even valid to buy a diet coke and a sandwich! Delay due to engine failure took 5 hours to get technicians to check from London to Genoa, locals would have been much faster, but more expensive. Fact that 200 people with small children are 7 hours at hot departure hall does not matter. All requests for compensation (as mandated by the courts) are simply ignored, will never fly ryanair again.
"Great value for money"
Ryanair is very simple, the seats are ok, they sold food on the flight but it was quite expensive. Costumer service was fine, the plane was small , forgot which kind, my first flight was 45 minutes late, the other was one time. Boarding was a pain, because we didn't have any assigned seats. I had a very good price, I was quite satisfied and would use it again if needed.
"Misguidance of the airport authority"
Misguidance of the airport staff costed us a lot of money. Where we were not told at the check in time that our online boarding pass prints were suppose to be stamped by the airline. After we checked in, later at the time of boarding we were told to get the boarding passes stamped.
It's impossible for a normal human being to be soo quick that from one terminal to another terminal and get the boarding passes stamped when the boarding gates are going to close in 10 minutes,
After running around and getting the passes stamped still we were not allowed on the flight as we were late.
It's a complete misguidance from the airport staff for which the passenger has to pay.
"**** an awful customer service ****"
We had a flight to Nimes very early in the morning therefore we went through Check in and security everything seems fine.. We bought couple of travel accessories from Boots as we could not bring more than 100 ml.. On the way to boarding we had a huge surprise, employees were weighing the luggages before the entrance of the gates. We weighed my cabin luggage and it was 10.78 kg.. To my big surprise , even that , 0.78g has to be removed from my luggage.. It was the travel accessories that were bought in the airport itself that made my luggage more than 10kg.. The ladies employees were awful and did not the manner to speak to us. They insisted to have only 10 kg and we had only 2 options; either I put the 0.78g in bin or pay £50 to send them through ., I was very astonished that something stupid was suggested by a senior staff. That lady had short black hair , if you recognized yourself , you should stay home if you don't want so early in the morning . You are an awful human being. I paid a ridiculous amount of money for this flight which some people mentioned its cheap . I could have taken the easyjet instead which are a zillions time much worth the money
I will never recommend this airline to anybody else. Service is crap; employees are not helpful. This is a disgusting company ; weigh the luggages at the gates.. They never mentioned anywhere in their terms and conditions that whatever you buy at the airport should fit in the 10 kg baggage allowances .. I had to bin everything that I bought at the airport.
This is a misleading company with ridiculous terms.
On our way back to london, we had an early flight as well and it was fine with check in and security.
They kept us waiting in the lounge for 2 hours without telling us what was wrong. It was too foggy therefore the plane could not land, it had to be diverted to Marseille instead but no one at the desk thought of telling us about the situation. At some point they just said there's coaches waiting for us outside to take us to Marseille Airport. It took us another 2hr15 to reach the airport and no one at the airport seems to understand why were we there for. What kind of company is so irresponsible and reckless!! After boarding , an middle age lady was not feeling very well, therefore she asked for some water and the air hostess said we should pay for it. How disgusting is that? Ryanair does not even compensate for anything. The owner should shut down the bloody company.
"Good airline if you play by the rules"
A lot of people attack Ryanair - most of them because they haven't read, understood and complied with their rules, although they're required to check a box confirming that they have. Yes there are some irritating things, like being charged to check-in, and being overcharged for checking baggage & paying by credit card, but at the end of the day the flight was still €100 less than with the next cheapest option. They use the basic Beauvais airport whose main drawback is excrutiatingly slow security. However the flight boarded early, departed and arrived 35 minutes before time. Ridiculous trumpet fanfare announces this information. I paid €10 extra for a reserved seat & don't regret this. Big advantage is that seats don't recline so nobody invades your space. I will use this airline for 6 flights this year & have no issues with them. They get you from A to B just like any other company & usually more punctually and for a fare which is unbeatable. It is not business class, but doesn't pretend to be either.